WELCOME TO CENTERPOINT ENERGY’S 2019 ... CR...MARKET DOWNTIME -TECHNICAL GO LIVE –Downtime for...
Transcript of WELCOME TO CENTERPOINT ENERGY’S 2019 ... CR...MARKET DOWNTIME -TECHNICAL GO LIVE –Downtime for...
WELCOME TO CENTERPOINT ENERGYrsquoS2019 COMPETITIVE RETAILER WORKSHOP
July 25 2019
OPENING REMARKS CIS CONVERSION SYSTEM UPDATES
JOHN HUDSON ndash DIRECTOR ndash MARKET OPERATIONS
TEAMS - TEXAS ELECTRIC ADVANCED MARKET SOLUTIONKAREN MALKEY
PANEL ndash JILL BELL CAROLYN REED JILL MCMULLEN POOJA SHAH
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS PROJECT OBJECTIVES
bull Consolidate the applications portfolio by migrating all existing mainframe applications data and processes to long term supportable platformsndash Primarily SAP and Oracle platforms
bull Modernize and enhance business and technical capabilities for improved performance operations and change management
FROM TO
4
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
NOW WE WILL TAKE A DIVE INTO THE MARKET FACING CHANGES
5
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET FACING CHANGES ndash KEY POINTS
bull Process Improvementsndash Billing ndash Meter Removal
bull Rate Description ndash All listed will align with the Tariff language
bull Unmetered EDI data field change ndash Guardlight - Multiple Light Types
bull Quantity Segments
6
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS IMPROVEMENTS
bull Billingndash Current
bull Monday Take reading(s) bull Monday night Store reading(s) during batch processbull Tuesday night Prepare to Bill with reading(s) obtained on Monday bull Wednesday Mondayrsquos 810 and 867 Transactions are sent around 200am
ndash Futurebull Billing will be performed one day earlier on the night that the reads were
obtained thus eliminating the one day lag in 810s and 867s after the scheduled read date for example bull Monday Take reading(s)bull Monday night Prepare to Bill with reading(s) obtained on Monday bull Tuesday Mondayrsquos 810 and 867 Transactions would be sent out
7
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS IMPROVEMENTS
bull Meter Removalndash Meter removal on active account (energized) - the 814_20 will show the value ldquoNONErdquo for the meter
number
8
Must Use NM108 66 Identification Code Qualifier X ID 12
Code designating the systemmethod of code structure used for Identification
Code (67) 32 Assigned by Property Operator
Meter Number
93 Code assigned by the organization originating the
transaction set This code used when a Meter Number is NOT provided
in NM109 (ie when NM109 contains ALL
UNMETERED or NONE)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION
bull Mass Market ndash Residential bull 810_02
~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)
Current Future
9
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Residentialbull 814_04
~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)
Current Future
10
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 810_02
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Service Less Equ 10 KVA (Future)
Current Future
11
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 814_04
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Serv Less Equ 10 KVA (Future)
Current Future
12
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Letter of Authorization (LOA) Processes
bull Changes will be made to the ldquoRate ClassCoderdquo field on the usage history spreadsheet files sent in response to usage requests
bull This change will impact usage history spreadsheets sent in response to
ndash requests from the paper LOA process ndash the online CRIP-LOA system and ndash the Demand and Energy Information System (DEIS) used by customers
13
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Guardlight - Multiple Light Types
ndash Will be consolidated into one SLN (Subline Item Detail) loop in the 810_02 TDSP Invoice transaction for the TampD Charge(s) where multiple lights exist
ndash Will utilize the DTM DateTime Reference (Unmetered Service Date Range) looping in the 810_02 TDSP Invoice transaction for proration when lights are added or removed in the middle of a monthly billing period
14
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Current
15
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Future
16
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUANTITY SEGMENTS
bull All quantity segments will be carried out to 4 places to the right of decimal for unmetered
17
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS BUSINESS RELEASE STRATEGY
bull Technical Go Live amp Planned Releasesbull Market Downtime
ndash Usage Requests - CRIP CRIP LOA DEIS amp UHITndash Business Release 1 and 2
bull Dual Mode bull Process changes During Migration Timeframesbull Market Testingbull Market Communication Plan
18
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PLANNED TEAMS -
BUSINESS RELEASE
STRATEGY
19
TECHNICAL GO LIVE amp PLANNED RELEASES
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
OPENING REMARKS CIS CONVERSION SYSTEM UPDATES
JOHN HUDSON ndash DIRECTOR ndash MARKET OPERATIONS
TEAMS - TEXAS ELECTRIC ADVANCED MARKET SOLUTIONKAREN MALKEY
PANEL ndash JILL BELL CAROLYN REED JILL MCMULLEN POOJA SHAH
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS PROJECT OBJECTIVES
bull Consolidate the applications portfolio by migrating all existing mainframe applications data and processes to long term supportable platformsndash Primarily SAP and Oracle platforms
bull Modernize and enhance business and technical capabilities for improved performance operations and change management
FROM TO
4
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
NOW WE WILL TAKE A DIVE INTO THE MARKET FACING CHANGES
5
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET FACING CHANGES ndash KEY POINTS
bull Process Improvementsndash Billing ndash Meter Removal
bull Rate Description ndash All listed will align with the Tariff language
bull Unmetered EDI data field change ndash Guardlight - Multiple Light Types
bull Quantity Segments
6
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS IMPROVEMENTS
bull Billingndash Current
bull Monday Take reading(s) bull Monday night Store reading(s) during batch processbull Tuesday night Prepare to Bill with reading(s) obtained on Monday bull Wednesday Mondayrsquos 810 and 867 Transactions are sent around 200am
ndash Futurebull Billing will be performed one day earlier on the night that the reads were
obtained thus eliminating the one day lag in 810s and 867s after the scheduled read date for example bull Monday Take reading(s)bull Monday night Prepare to Bill with reading(s) obtained on Monday bull Tuesday Mondayrsquos 810 and 867 Transactions would be sent out
7
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS IMPROVEMENTS
bull Meter Removalndash Meter removal on active account (energized) - the 814_20 will show the value ldquoNONErdquo for the meter
number
8
Must Use NM108 66 Identification Code Qualifier X ID 12
Code designating the systemmethod of code structure used for Identification
Code (67) 32 Assigned by Property Operator
Meter Number
93 Code assigned by the organization originating the
transaction set This code used when a Meter Number is NOT provided
in NM109 (ie when NM109 contains ALL
UNMETERED or NONE)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION
bull Mass Market ndash Residential bull 810_02
~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)
Current Future
9
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Residentialbull 814_04
~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)
Current Future
10
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 810_02
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Service Less Equ 10 KVA (Future)
Current Future
11
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 814_04
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Serv Less Equ 10 KVA (Future)
Current Future
12
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Letter of Authorization (LOA) Processes
bull Changes will be made to the ldquoRate ClassCoderdquo field on the usage history spreadsheet files sent in response to usage requests
bull This change will impact usage history spreadsheets sent in response to
ndash requests from the paper LOA process ndash the online CRIP-LOA system and ndash the Demand and Energy Information System (DEIS) used by customers
13
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Guardlight - Multiple Light Types
ndash Will be consolidated into one SLN (Subline Item Detail) loop in the 810_02 TDSP Invoice transaction for the TampD Charge(s) where multiple lights exist
ndash Will utilize the DTM DateTime Reference (Unmetered Service Date Range) looping in the 810_02 TDSP Invoice transaction for proration when lights are added or removed in the middle of a monthly billing period
14
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Current
15
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Future
16
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUANTITY SEGMENTS
bull All quantity segments will be carried out to 4 places to the right of decimal for unmetered
17
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS BUSINESS RELEASE STRATEGY
bull Technical Go Live amp Planned Releasesbull Market Downtime
ndash Usage Requests - CRIP CRIP LOA DEIS amp UHITndash Business Release 1 and 2
bull Dual Mode bull Process changes During Migration Timeframesbull Market Testingbull Market Communication Plan
18
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PLANNED TEAMS -
BUSINESS RELEASE
STRATEGY
19
TECHNICAL GO LIVE amp PLANNED RELEASES
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
TEAMS - TEXAS ELECTRIC ADVANCED MARKET SOLUTIONKAREN MALKEY
PANEL ndash JILL BELL CAROLYN REED JILL MCMULLEN POOJA SHAH
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS PROJECT OBJECTIVES
bull Consolidate the applications portfolio by migrating all existing mainframe applications data and processes to long term supportable platformsndash Primarily SAP and Oracle platforms
bull Modernize and enhance business and technical capabilities for improved performance operations and change management
FROM TO
4
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
NOW WE WILL TAKE A DIVE INTO THE MARKET FACING CHANGES
5
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET FACING CHANGES ndash KEY POINTS
bull Process Improvementsndash Billing ndash Meter Removal
bull Rate Description ndash All listed will align with the Tariff language
bull Unmetered EDI data field change ndash Guardlight - Multiple Light Types
bull Quantity Segments
6
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS IMPROVEMENTS
bull Billingndash Current
bull Monday Take reading(s) bull Monday night Store reading(s) during batch processbull Tuesday night Prepare to Bill with reading(s) obtained on Monday bull Wednesday Mondayrsquos 810 and 867 Transactions are sent around 200am
ndash Futurebull Billing will be performed one day earlier on the night that the reads were
obtained thus eliminating the one day lag in 810s and 867s after the scheduled read date for example bull Monday Take reading(s)bull Monday night Prepare to Bill with reading(s) obtained on Monday bull Tuesday Mondayrsquos 810 and 867 Transactions would be sent out
7
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS IMPROVEMENTS
bull Meter Removalndash Meter removal on active account (energized) - the 814_20 will show the value ldquoNONErdquo for the meter
number
8
Must Use NM108 66 Identification Code Qualifier X ID 12
Code designating the systemmethod of code structure used for Identification
Code (67) 32 Assigned by Property Operator
Meter Number
93 Code assigned by the organization originating the
transaction set This code used when a Meter Number is NOT provided
in NM109 (ie when NM109 contains ALL
UNMETERED or NONE)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION
bull Mass Market ndash Residential bull 810_02
~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)
Current Future
9
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Residentialbull 814_04
~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)
Current Future
10
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 810_02
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Service Less Equ 10 KVA (Future)
Current Future
11
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 814_04
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Serv Less Equ 10 KVA (Future)
Current Future
12
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Letter of Authorization (LOA) Processes
bull Changes will be made to the ldquoRate ClassCoderdquo field on the usage history spreadsheet files sent in response to usage requests
bull This change will impact usage history spreadsheets sent in response to
ndash requests from the paper LOA process ndash the online CRIP-LOA system and ndash the Demand and Energy Information System (DEIS) used by customers
13
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Guardlight - Multiple Light Types
ndash Will be consolidated into one SLN (Subline Item Detail) loop in the 810_02 TDSP Invoice transaction for the TampD Charge(s) where multiple lights exist
ndash Will utilize the DTM DateTime Reference (Unmetered Service Date Range) looping in the 810_02 TDSP Invoice transaction for proration when lights are added or removed in the middle of a monthly billing period
14
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Current
15
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Future
16
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUANTITY SEGMENTS
bull All quantity segments will be carried out to 4 places to the right of decimal for unmetered
17
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS BUSINESS RELEASE STRATEGY
bull Technical Go Live amp Planned Releasesbull Market Downtime
ndash Usage Requests - CRIP CRIP LOA DEIS amp UHITndash Business Release 1 and 2
bull Dual Mode bull Process changes During Migration Timeframesbull Market Testingbull Market Communication Plan
18
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PLANNED TEAMS -
BUSINESS RELEASE
STRATEGY
19
TECHNICAL GO LIVE amp PLANNED RELEASES
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS PROJECT OBJECTIVES
bull Consolidate the applications portfolio by migrating all existing mainframe applications data and processes to long term supportable platformsndash Primarily SAP and Oracle platforms
bull Modernize and enhance business and technical capabilities for improved performance operations and change management
FROM TO
4
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
NOW WE WILL TAKE A DIVE INTO THE MARKET FACING CHANGES
5
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET FACING CHANGES ndash KEY POINTS
bull Process Improvementsndash Billing ndash Meter Removal
bull Rate Description ndash All listed will align with the Tariff language
bull Unmetered EDI data field change ndash Guardlight - Multiple Light Types
bull Quantity Segments
6
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS IMPROVEMENTS
bull Billingndash Current
bull Monday Take reading(s) bull Monday night Store reading(s) during batch processbull Tuesday night Prepare to Bill with reading(s) obtained on Monday bull Wednesday Mondayrsquos 810 and 867 Transactions are sent around 200am
ndash Futurebull Billing will be performed one day earlier on the night that the reads were
obtained thus eliminating the one day lag in 810s and 867s after the scheduled read date for example bull Monday Take reading(s)bull Monday night Prepare to Bill with reading(s) obtained on Monday bull Tuesday Mondayrsquos 810 and 867 Transactions would be sent out
7
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS IMPROVEMENTS
bull Meter Removalndash Meter removal on active account (energized) - the 814_20 will show the value ldquoNONErdquo for the meter
number
8
Must Use NM108 66 Identification Code Qualifier X ID 12
Code designating the systemmethod of code structure used for Identification
Code (67) 32 Assigned by Property Operator
Meter Number
93 Code assigned by the organization originating the
transaction set This code used when a Meter Number is NOT provided
in NM109 (ie when NM109 contains ALL
UNMETERED or NONE)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION
bull Mass Market ndash Residential bull 810_02
~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)
Current Future
9
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Residentialbull 814_04
~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)
Current Future
10
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 810_02
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Service Less Equ 10 KVA (Future)
Current Future
11
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 814_04
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Serv Less Equ 10 KVA (Future)
Current Future
12
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Letter of Authorization (LOA) Processes
bull Changes will be made to the ldquoRate ClassCoderdquo field on the usage history spreadsheet files sent in response to usage requests
bull This change will impact usage history spreadsheets sent in response to
ndash requests from the paper LOA process ndash the online CRIP-LOA system and ndash the Demand and Energy Information System (DEIS) used by customers
13
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Guardlight - Multiple Light Types
ndash Will be consolidated into one SLN (Subline Item Detail) loop in the 810_02 TDSP Invoice transaction for the TampD Charge(s) where multiple lights exist
ndash Will utilize the DTM DateTime Reference (Unmetered Service Date Range) looping in the 810_02 TDSP Invoice transaction for proration when lights are added or removed in the middle of a monthly billing period
14
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Current
15
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Future
16
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUANTITY SEGMENTS
bull All quantity segments will be carried out to 4 places to the right of decimal for unmetered
17
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS BUSINESS RELEASE STRATEGY
bull Technical Go Live amp Planned Releasesbull Market Downtime
ndash Usage Requests - CRIP CRIP LOA DEIS amp UHITndash Business Release 1 and 2
bull Dual Mode bull Process changes During Migration Timeframesbull Market Testingbull Market Communication Plan
18
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PLANNED TEAMS -
BUSINESS RELEASE
STRATEGY
19
TECHNICAL GO LIVE amp PLANNED RELEASES
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
NOW WE WILL TAKE A DIVE INTO THE MARKET FACING CHANGES
5
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET FACING CHANGES ndash KEY POINTS
bull Process Improvementsndash Billing ndash Meter Removal
bull Rate Description ndash All listed will align with the Tariff language
bull Unmetered EDI data field change ndash Guardlight - Multiple Light Types
bull Quantity Segments
6
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS IMPROVEMENTS
bull Billingndash Current
bull Monday Take reading(s) bull Monday night Store reading(s) during batch processbull Tuesday night Prepare to Bill with reading(s) obtained on Monday bull Wednesday Mondayrsquos 810 and 867 Transactions are sent around 200am
ndash Futurebull Billing will be performed one day earlier on the night that the reads were
obtained thus eliminating the one day lag in 810s and 867s after the scheduled read date for example bull Monday Take reading(s)bull Monday night Prepare to Bill with reading(s) obtained on Monday bull Tuesday Mondayrsquos 810 and 867 Transactions would be sent out
7
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS IMPROVEMENTS
bull Meter Removalndash Meter removal on active account (energized) - the 814_20 will show the value ldquoNONErdquo for the meter
number
8
Must Use NM108 66 Identification Code Qualifier X ID 12
Code designating the systemmethod of code structure used for Identification
Code (67) 32 Assigned by Property Operator
Meter Number
93 Code assigned by the organization originating the
transaction set This code used when a Meter Number is NOT provided
in NM109 (ie when NM109 contains ALL
UNMETERED or NONE)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION
bull Mass Market ndash Residential bull 810_02
~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)
Current Future
9
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Residentialbull 814_04
~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)
Current Future
10
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 810_02
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Service Less Equ 10 KVA (Future)
Current Future
11
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 814_04
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Serv Less Equ 10 KVA (Future)
Current Future
12
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Letter of Authorization (LOA) Processes
bull Changes will be made to the ldquoRate ClassCoderdquo field on the usage history spreadsheet files sent in response to usage requests
bull This change will impact usage history spreadsheets sent in response to
ndash requests from the paper LOA process ndash the online CRIP-LOA system and ndash the Demand and Energy Information System (DEIS) used by customers
13
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Guardlight - Multiple Light Types
ndash Will be consolidated into one SLN (Subline Item Detail) loop in the 810_02 TDSP Invoice transaction for the TampD Charge(s) where multiple lights exist
ndash Will utilize the DTM DateTime Reference (Unmetered Service Date Range) looping in the 810_02 TDSP Invoice transaction for proration when lights are added or removed in the middle of a monthly billing period
14
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Current
15
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Future
16
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUANTITY SEGMENTS
bull All quantity segments will be carried out to 4 places to the right of decimal for unmetered
17
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS BUSINESS RELEASE STRATEGY
bull Technical Go Live amp Planned Releasesbull Market Downtime
ndash Usage Requests - CRIP CRIP LOA DEIS amp UHITndash Business Release 1 and 2
bull Dual Mode bull Process changes During Migration Timeframesbull Market Testingbull Market Communication Plan
18
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PLANNED TEAMS -
BUSINESS RELEASE
STRATEGY
19
TECHNICAL GO LIVE amp PLANNED RELEASES
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET FACING CHANGES ndash KEY POINTS
bull Process Improvementsndash Billing ndash Meter Removal
bull Rate Description ndash All listed will align with the Tariff language
bull Unmetered EDI data field change ndash Guardlight - Multiple Light Types
bull Quantity Segments
6
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS IMPROVEMENTS
bull Billingndash Current
bull Monday Take reading(s) bull Monday night Store reading(s) during batch processbull Tuesday night Prepare to Bill with reading(s) obtained on Monday bull Wednesday Mondayrsquos 810 and 867 Transactions are sent around 200am
ndash Futurebull Billing will be performed one day earlier on the night that the reads were
obtained thus eliminating the one day lag in 810s and 867s after the scheduled read date for example bull Monday Take reading(s)bull Monday night Prepare to Bill with reading(s) obtained on Monday bull Tuesday Mondayrsquos 810 and 867 Transactions would be sent out
7
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS IMPROVEMENTS
bull Meter Removalndash Meter removal on active account (energized) - the 814_20 will show the value ldquoNONErdquo for the meter
number
8
Must Use NM108 66 Identification Code Qualifier X ID 12
Code designating the systemmethod of code structure used for Identification
Code (67) 32 Assigned by Property Operator
Meter Number
93 Code assigned by the organization originating the
transaction set This code used when a Meter Number is NOT provided
in NM109 (ie when NM109 contains ALL
UNMETERED or NONE)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION
bull Mass Market ndash Residential bull 810_02
~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)
Current Future
9
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Residentialbull 814_04
~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)
Current Future
10
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 810_02
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Service Less Equ 10 KVA (Future)
Current Future
11
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 814_04
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Serv Less Equ 10 KVA (Future)
Current Future
12
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Letter of Authorization (LOA) Processes
bull Changes will be made to the ldquoRate ClassCoderdquo field on the usage history spreadsheet files sent in response to usage requests
bull This change will impact usage history spreadsheets sent in response to
ndash requests from the paper LOA process ndash the online CRIP-LOA system and ndash the Demand and Energy Information System (DEIS) used by customers
13
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Guardlight - Multiple Light Types
ndash Will be consolidated into one SLN (Subline Item Detail) loop in the 810_02 TDSP Invoice transaction for the TampD Charge(s) where multiple lights exist
ndash Will utilize the DTM DateTime Reference (Unmetered Service Date Range) looping in the 810_02 TDSP Invoice transaction for proration when lights are added or removed in the middle of a monthly billing period
14
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Current
15
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Future
16
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUANTITY SEGMENTS
bull All quantity segments will be carried out to 4 places to the right of decimal for unmetered
17
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS BUSINESS RELEASE STRATEGY
bull Technical Go Live amp Planned Releasesbull Market Downtime
ndash Usage Requests - CRIP CRIP LOA DEIS amp UHITndash Business Release 1 and 2
bull Dual Mode bull Process changes During Migration Timeframesbull Market Testingbull Market Communication Plan
18
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PLANNED TEAMS -
BUSINESS RELEASE
STRATEGY
19
TECHNICAL GO LIVE amp PLANNED RELEASES
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS IMPROVEMENTS
bull Billingndash Current
bull Monday Take reading(s) bull Monday night Store reading(s) during batch processbull Tuesday night Prepare to Bill with reading(s) obtained on Monday bull Wednesday Mondayrsquos 810 and 867 Transactions are sent around 200am
ndash Futurebull Billing will be performed one day earlier on the night that the reads were
obtained thus eliminating the one day lag in 810s and 867s after the scheduled read date for example bull Monday Take reading(s)bull Monday night Prepare to Bill with reading(s) obtained on Monday bull Tuesday Mondayrsquos 810 and 867 Transactions would be sent out
7
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS IMPROVEMENTS
bull Meter Removalndash Meter removal on active account (energized) - the 814_20 will show the value ldquoNONErdquo for the meter
number
8
Must Use NM108 66 Identification Code Qualifier X ID 12
Code designating the systemmethod of code structure used for Identification
Code (67) 32 Assigned by Property Operator
Meter Number
93 Code assigned by the organization originating the
transaction set This code used when a Meter Number is NOT provided
in NM109 (ie when NM109 contains ALL
UNMETERED or NONE)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION
bull Mass Market ndash Residential bull 810_02
~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)
Current Future
9
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Residentialbull 814_04
~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)
Current Future
10
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 810_02
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Service Less Equ 10 KVA (Future)
Current Future
11
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 814_04
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Serv Less Equ 10 KVA (Future)
Current Future
12
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Letter of Authorization (LOA) Processes
bull Changes will be made to the ldquoRate ClassCoderdquo field on the usage history spreadsheet files sent in response to usage requests
bull This change will impact usage history spreadsheets sent in response to
ndash requests from the paper LOA process ndash the online CRIP-LOA system and ndash the Demand and Energy Information System (DEIS) used by customers
13
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Guardlight - Multiple Light Types
ndash Will be consolidated into one SLN (Subline Item Detail) loop in the 810_02 TDSP Invoice transaction for the TampD Charge(s) where multiple lights exist
ndash Will utilize the DTM DateTime Reference (Unmetered Service Date Range) looping in the 810_02 TDSP Invoice transaction for proration when lights are added or removed in the middle of a monthly billing period
14
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Current
15
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Future
16
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUANTITY SEGMENTS
bull All quantity segments will be carried out to 4 places to the right of decimal for unmetered
17
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS BUSINESS RELEASE STRATEGY
bull Technical Go Live amp Planned Releasesbull Market Downtime
ndash Usage Requests - CRIP CRIP LOA DEIS amp UHITndash Business Release 1 and 2
bull Dual Mode bull Process changes During Migration Timeframesbull Market Testingbull Market Communication Plan
18
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PLANNED TEAMS -
BUSINESS RELEASE
STRATEGY
19
TECHNICAL GO LIVE amp PLANNED RELEASES
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS IMPROVEMENTS
bull Meter Removalndash Meter removal on active account (energized) - the 814_20 will show the value ldquoNONErdquo for the meter
number
8
Must Use NM108 66 Identification Code Qualifier X ID 12
Code designating the systemmethod of code structure used for Identification
Code (67) 32 Assigned by Property Operator
Meter Number
93 Code assigned by the organization originating the
transaction set This code used when a Meter Number is NOT provided
in NM109 (ie when NM109 contains ALL
UNMETERED or NONE)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION
bull Mass Market ndash Residential bull 810_02
~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)
Current Future
9
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Residentialbull 814_04
~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)
Current Future
10
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 810_02
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Service Less Equ 10 KVA (Future)
Current Future
11
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 814_04
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Serv Less Equ 10 KVA (Future)
Current Future
12
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Letter of Authorization (LOA) Processes
bull Changes will be made to the ldquoRate ClassCoderdquo field on the usage history spreadsheet files sent in response to usage requests
bull This change will impact usage history spreadsheets sent in response to
ndash requests from the paper LOA process ndash the online CRIP-LOA system and ndash the Demand and Energy Information System (DEIS) used by customers
13
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Guardlight - Multiple Light Types
ndash Will be consolidated into one SLN (Subline Item Detail) loop in the 810_02 TDSP Invoice transaction for the TampD Charge(s) where multiple lights exist
ndash Will utilize the DTM DateTime Reference (Unmetered Service Date Range) looping in the 810_02 TDSP Invoice transaction for proration when lights are added or removed in the middle of a monthly billing period
14
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Current
15
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Future
16
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUANTITY SEGMENTS
bull All quantity segments will be carried out to 4 places to the right of decimal for unmetered
17
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS BUSINESS RELEASE STRATEGY
bull Technical Go Live amp Planned Releasesbull Market Downtime
ndash Usage Requests - CRIP CRIP LOA DEIS amp UHITndash Business Release 1 and 2
bull Dual Mode bull Process changes During Migration Timeframesbull Market Testingbull Market Communication Plan
18
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PLANNED TEAMS -
BUSINESS RELEASE
STRATEGY
19
TECHNICAL GO LIVE amp PLANNED RELEASES
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION
bull Mass Market ndash Residential bull 810_02
~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)
Current Future
9
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Residentialbull 814_04
~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)
Current Future
10
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 810_02
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Service Less Equ 10 KVA (Future)
Current Future
11
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 814_04
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Serv Less Equ 10 KVA (Future)
Current Future
12
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Letter of Authorization (LOA) Processes
bull Changes will be made to the ldquoRate ClassCoderdquo field on the usage history spreadsheet files sent in response to usage requests
bull This change will impact usage history spreadsheets sent in response to
ndash requests from the paper LOA process ndash the online CRIP-LOA system and ndash the Demand and Energy Information System (DEIS) used by customers
13
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Guardlight - Multiple Light Types
ndash Will be consolidated into one SLN (Subline Item Detail) loop in the 810_02 TDSP Invoice transaction for the TampD Charge(s) where multiple lights exist
ndash Will utilize the DTM DateTime Reference (Unmetered Service Date Range) looping in the 810_02 TDSP Invoice transaction for proration when lights are added or removed in the middle of a monthly billing period
14
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Current
15
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Future
16
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUANTITY SEGMENTS
bull All quantity segments will be carried out to 4 places to the right of decimal for unmetered
17
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS BUSINESS RELEASE STRATEGY
bull Technical Go Live amp Planned Releasesbull Market Downtime
ndash Usage Requests - CRIP CRIP LOA DEIS amp UHITndash Business Release 1 and 2
bull Dual Mode bull Process changes During Migration Timeframesbull Market Testingbull Market Communication Plan
18
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PLANNED TEAMS -
BUSINESS RELEASE
STRATEGY
19
TECHNICAL GO LIVE amp PLANNED RELEASES
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Residentialbull 814_04
~REFNHRESIDENTIAL (Current)~REFNHResidential Service (Future)
Current Future
10
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 810_02
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Service Less Equ 10 KVA (Future)
Current Future
11
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 814_04
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Serv Less Equ 10 KVA (Future)
Current Future
12
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Letter of Authorization (LOA) Processes
bull Changes will be made to the ldquoRate ClassCoderdquo field on the usage history spreadsheet files sent in response to usage requests
bull This change will impact usage history spreadsheets sent in response to
ndash requests from the paper LOA process ndash the online CRIP-LOA system and ndash the Demand and Energy Information System (DEIS) used by customers
13
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Guardlight - Multiple Light Types
ndash Will be consolidated into one SLN (Subline Item Detail) loop in the 810_02 TDSP Invoice transaction for the TampD Charge(s) where multiple lights exist
ndash Will utilize the DTM DateTime Reference (Unmetered Service Date Range) looping in the 810_02 TDSP Invoice transaction for proration when lights are added or removed in the middle of a monthly billing period
14
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Current
15
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Future
16
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUANTITY SEGMENTS
bull All quantity segments will be carried out to 4 places to the right of decimal for unmetered
17
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS BUSINESS RELEASE STRATEGY
bull Technical Go Live amp Planned Releasesbull Market Downtime
ndash Usage Requests - CRIP CRIP LOA DEIS amp UHITndash Business Release 1 and 2
bull Dual Mode bull Process changes During Migration Timeframesbull Market Testingbull Market Communication Plan
18
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PLANNED TEAMS -
BUSINESS RELEASE
STRATEGY
19
TECHNICAL GO LIVE amp PLANNED RELEASES
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 810_02
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Service Less Equ 10 KVA (Future)
Current Future
11
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 814_04
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Serv Less Equ 10 KVA (Future)
Current Future
12
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Letter of Authorization (LOA) Processes
bull Changes will be made to the ldquoRate ClassCoderdquo field on the usage history spreadsheet files sent in response to usage requests
bull This change will impact usage history spreadsheets sent in response to
ndash requests from the paper LOA process ndash the online CRIP-LOA system and ndash the Demand and Energy Information System (DEIS) used by customers
13
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Guardlight - Multiple Light Types
ndash Will be consolidated into one SLN (Subline Item Detail) loop in the 810_02 TDSP Invoice transaction for the TampD Charge(s) where multiple lights exist
ndash Will utilize the DTM DateTime Reference (Unmetered Service Date Range) looping in the 810_02 TDSP Invoice transaction for proration when lights are added or removed in the middle of a monthly billing period
14
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Current
15
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Future
16
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUANTITY SEGMENTS
bull All quantity segments will be carried out to 4 places to the right of decimal for unmetered
17
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS BUSINESS RELEASE STRATEGY
bull Technical Go Live amp Planned Releasesbull Market Downtime
ndash Usage Requests - CRIP CRIP LOA DEIS amp UHITndash Business Release 1 and 2
bull Dual Mode bull Process changes During Migration Timeframesbull Market Testingbull Market Communication Plan
18
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PLANNED TEAMS -
BUSINESS RELEASE
STRATEGY
19
TECHNICAL GO LIVE amp PLANNED RELEASES
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Mass Market ndash Small Commercial bull 814_04
~REFNHCommercial Under 10 KVA (Current)~REFNH Secondary Serv Less Equ 10 KVA (Future)
Current Future
12
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Letter of Authorization (LOA) Processes
bull Changes will be made to the ldquoRate ClassCoderdquo field on the usage history spreadsheet files sent in response to usage requests
bull This change will impact usage history spreadsheets sent in response to
ndash requests from the paper LOA process ndash the online CRIP-LOA system and ndash the Demand and Energy Information System (DEIS) used by customers
13
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Guardlight - Multiple Light Types
ndash Will be consolidated into one SLN (Subline Item Detail) loop in the 810_02 TDSP Invoice transaction for the TampD Charge(s) where multiple lights exist
ndash Will utilize the DTM DateTime Reference (Unmetered Service Date Range) looping in the 810_02 TDSP Invoice transaction for proration when lights are added or removed in the middle of a monthly billing period
14
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Current
15
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Future
16
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUANTITY SEGMENTS
bull All quantity segments will be carried out to 4 places to the right of decimal for unmetered
17
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS BUSINESS RELEASE STRATEGY
bull Technical Go Live amp Planned Releasesbull Market Downtime
ndash Usage Requests - CRIP CRIP LOA DEIS amp UHITndash Business Release 1 and 2
bull Dual Mode bull Process changes During Migration Timeframesbull Market Testingbull Market Communication Plan
18
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PLANNED TEAMS -
BUSINESS RELEASE
STRATEGY
19
TECHNICAL GO LIVE amp PLANNED RELEASES
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RATE DESCRIPTION - CONT
bull Letter of Authorization (LOA) Processes
bull Changes will be made to the ldquoRate ClassCoderdquo field on the usage history spreadsheet files sent in response to usage requests
bull This change will impact usage history spreadsheets sent in response to
ndash requests from the paper LOA process ndash the online CRIP-LOA system and ndash the Demand and Energy Information System (DEIS) used by customers
13
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Guardlight - Multiple Light Types
ndash Will be consolidated into one SLN (Subline Item Detail) loop in the 810_02 TDSP Invoice transaction for the TampD Charge(s) where multiple lights exist
ndash Will utilize the DTM DateTime Reference (Unmetered Service Date Range) looping in the 810_02 TDSP Invoice transaction for proration when lights are added or removed in the middle of a monthly billing period
14
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Current
15
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Future
16
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUANTITY SEGMENTS
bull All quantity segments will be carried out to 4 places to the right of decimal for unmetered
17
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS BUSINESS RELEASE STRATEGY
bull Technical Go Live amp Planned Releasesbull Market Downtime
ndash Usage Requests - CRIP CRIP LOA DEIS amp UHITndash Business Release 1 and 2
bull Dual Mode bull Process changes During Migration Timeframesbull Market Testingbull Market Communication Plan
18
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PLANNED TEAMS -
BUSINESS RELEASE
STRATEGY
19
TECHNICAL GO LIVE amp PLANNED RELEASES
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Guardlight - Multiple Light Types
ndash Will be consolidated into one SLN (Subline Item Detail) loop in the 810_02 TDSP Invoice transaction for the TampD Charge(s) where multiple lights exist
ndash Will utilize the DTM DateTime Reference (Unmetered Service Date Range) looping in the 810_02 TDSP Invoice transaction for proration when lights are added or removed in the middle of a monthly billing period
14
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Current
15
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Future
16
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUANTITY SEGMENTS
bull All quantity segments will be carried out to 4 places to the right of decimal for unmetered
17
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS BUSINESS RELEASE STRATEGY
bull Technical Go Live amp Planned Releasesbull Market Downtime
ndash Usage Requests - CRIP CRIP LOA DEIS amp UHITndash Business Release 1 and 2
bull Dual Mode bull Process changes During Migration Timeframesbull Market Testingbull Market Communication Plan
18
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PLANNED TEAMS -
BUSINESS RELEASE
STRATEGY
19
TECHNICAL GO LIVE amp PLANNED RELEASES
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Current
15
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Future
16
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUANTITY SEGMENTS
bull All quantity segments will be carried out to 4 places to the right of decimal for unmetered
17
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS BUSINESS RELEASE STRATEGY
bull Technical Go Live amp Planned Releasesbull Market Downtime
ndash Usage Requests - CRIP CRIP LOA DEIS amp UHITndash Business Release 1 and 2
bull Dual Mode bull Process changes During Migration Timeframesbull Market Testingbull Market Communication Plan
18
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PLANNED TEAMS -
BUSINESS RELEASE
STRATEGY
19
TECHNICAL GO LIVE amp PLANNED RELEASES
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UNMETERED EDI DATA FIELD CHANGE
bull Future
16
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUANTITY SEGMENTS
bull All quantity segments will be carried out to 4 places to the right of decimal for unmetered
17
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS BUSINESS RELEASE STRATEGY
bull Technical Go Live amp Planned Releasesbull Market Downtime
ndash Usage Requests - CRIP CRIP LOA DEIS amp UHITndash Business Release 1 and 2
bull Dual Mode bull Process changes During Migration Timeframesbull Market Testingbull Market Communication Plan
18
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PLANNED TEAMS -
BUSINESS RELEASE
STRATEGY
19
TECHNICAL GO LIVE amp PLANNED RELEASES
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUANTITY SEGMENTS
bull All quantity segments will be carried out to 4 places to the right of decimal for unmetered
17
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS BUSINESS RELEASE STRATEGY
bull Technical Go Live amp Planned Releasesbull Market Downtime
ndash Usage Requests - CRIP CRIP LOA DEIS amp UHITndash Business Release 1 and 2
bull Dual Mode bull Process changes During Migration Timeframesbull Market Testingbull Market Communication Plan
18
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PLANNED TEAMS -
BUSINESS RELEASE
STRATEGY
19
TECHNICAL GO LIVE amp PLANNED RELEASES
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bullPROPRIETARY AND CONFIDENTIAL INFORMATION bull
TEAMS BUSINESS RELEASE STRATEGY
bull Technical Go Live amp Planned Releasesbull Market Downtime
ndash Usage Requests - CRIP CRIP LOA DEIS amp UHITndash Business Release 1 and 2
bull Dual Mode bull Process changes During Migration Timeframesbull Market Testingbull Market Communication Plan
18
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PLANNED TEAMS -
BUSINESS RELEASE
STRATEGY
19
TECHNICAL GO LIVE amp PLANNED RELEASES
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PLANNED TEAMS -
BUSINESS RELEASE
STRATEGY
19
TECHNICAL GO LIVE amp PLANNED RELEASES
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
THE BIG ELEPHANT IN THE ROOM -WHAT IS THE DOWNTIME FOR THE MARKET
20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
21
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - TECHNICAL GO LIVE
ndashDowntime for Technical Go Livebull Downtime Friday October 4th at 1030 pmbull Go Live Monday October 7th at 700 am
bull Technical Go Live - transactions will not be accepted bull Safety Nets MVIrsquos will not be accepted bull Usage Requests - CRIP CRIP LOA DEIS amp UHIT
ndash Message on Home Page Unavailable
Thank you for visiting the CenterPoint Energy web site The page you requested
is not available at this time because we are upgrading our systems in order to serve
you better The page you requested will be available soon We apologize for any
inconvenience this might cause
22
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME - RELEASES 1 AND 2
23
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET DOWNTIME ndash RELEASES 1 AND 2
bull For Releases 1 and 2 bull Expected downtime to be limited to the weekends only
bull For Releases 3 ndash 6 downtime will be provided at a later date
24
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
DUAL MODE
bull We will be migrating using a phased approach over multiple months due to multiple releases
bull Until we have fully migrated all ESI IDs and CIS processes to SAP we will continue to utilize both CIS and SAP platforms to process market transactions
bull Transactions for migrated ESIIDs will contain the SAP changes as previously discussed in prior slides (eg rate description decimal places reduced billing window)
bull A list of ESIIDs that are scheduled to be migrated will be provided to each Rep of Record via email Timelines for that email notification is included later into this presentation
25
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ndashALL RELEASES
bull Our transaction processing system will be down during each migration
bull We will accept Safety Nets for Move Ins during the migration timeframe on AMS Operational Days for AMS-R premises and on Business Days for AMS-M Non standard metered services and unmetered premises
bull NAESB will be up during migration timeframe
bull We do not anticipate any delays in the delivery of LSE files (daily AMS data) to Smart Meter Texas (SMT)
26
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PROCESS CHANGES DURING MIGRATION TIMEFRAMES ALL RELEASES CONT
bull All EDI transactions will be held and processed after the migration is completeminus Switches will work in our systems for the requested date received in the 814_03
bull MVIs will work via regular Safety Net process
bull All 867_04s will be delayed until Sunday night and 867_03 and 810_02s will generate during Monday night billing
bull However we will not work other transaction types (MVOs and 650s)minus These should not be sent during the migration timeframe
27
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET TESTING
bull Test end-to-end transaction processes with ERCOT CRs and EDI service providers mid August
bull We will closely coordinate our schedule(s) with ERCOT Flight Testing and any other market activities
28
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN
bull Regulatory and Business will visit with PUCT Staff and ERCOT leadership prior to market testing
bull Stakeholders will be kept informed throughout the cutover and initial stabilization with market notices market calls and individual engagement as necessary
bull Preliminary list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) a week prior to each migration via email Please remember that this list will be a snap-shot in time
bull Final or a more current list of ESIIDs scheduled to be converted to SAP will be provided to Rep of Record(s) on the day of migration via email
29
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET COMMUNICATION PLAN CONT
bull Market NoticesndashMarket Call(s) information and Status of migration
bull Market Call - For Technical Go Live Releases 1 and 2 ndashEach Saturday and Monday at 1000am during migration weekend
bull Designated Mailbox ndash Direct questions issues andor concerns to ndash CISConversionGroupCenterpointEnergycom
30
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
31
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
Gary OrsquoNeilRTRP Program Forester - CenterPoint EnergyHouston TX
2019 Competitive Retailer WorkshopCenterPoint EnergyVegetation Management
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CENTERPOINT ENERGYVEGETATION MANAGEMENT (VM) PROGRAM
33
bull Public Safety
bull Service Reliability
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
VEGETATION MANAGEMENT (VM) OVERVIEW
34Climbing Crew
Lift Crew
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
A LOOK AT OUR VM PRACTICES
35
Before pruning
Post pruning
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
PALMS amp POWER LINES
36
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
SAFETY AND RELIABILITY
37
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull38
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RTRP PROGRAM ELEMENTS
39
bull Promote goodwill develop networks alliances and relationshipsndashaffect change with a visible presence with local and state arborist associations and tree
advocacy groups (HAUF ISA-TX GBCC)bull Plantings - need based political underserved
ndash Community - funding trees amp volunteers to make a memorable experience Tree Trailsbull Giveaways - EST HOArsquos local arboretums tree brokeringbull Outreaches ndash presentations RTRP booth
ndashSpeakers bureau HOArsquos Farmers Markets Festivals Beaches Corporate engagements
bull Tree Farm ndash provide oversight and funding to Trees for Houston on site employeesbull Professionalism amp Education
ndashTreeLine USA training amp accreditationndashSocial Media messagingbranding (14ly VM messages videos)
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE PLANTINGS
40
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EARTH DAY ndash HOUSTON ZOO
41
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
TREE FARM
42
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
RIGHT TREE TRAIL
bullCity of BellairebullCity of Pearlandbull Missouri City
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES GIVEAWAY 2019
44
This yearrsquos Energy Saving Trees giveaway event will be held on Saturday11919 in MacGregor Park located at 5225 Calhoun Rd
In conjunction with the Arbor Day Foundation CenterPoint Energy will giveaway 1500 shade-producing trees of varied species
500 milkweed seedlings will also be distributed to increase pollinator plots in Houston
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES ANNUAL GIVEAWAY
45
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY SAVING TREES
46
-
1000
2000
3000
4000
5000
6000
84 150 170 404 515 716 1239
1519
5638
Trees Distributed 2013 - 2017 10031 Trees in 5 years
$1955 $1164 $4437 $7685 $7399$17531
$30645
$46232
$121923
$0
$20000
$40000
$60000
$80000
$100000
$120000
$140000
$231415 = Cumulative Energy Savings in Y20
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
QUESTIONS
47
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
BREAK
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
Emerging Energy Technology
Julienne SugarekVice- President Power Delivery Solutions
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
Who is CenterPoint Energy
Electric Utility Services Electric transmission and distribution operations with ~24
million metered customers across ~5000 square miles in and around Houston Texas
Electric generation transmission and distribution to ~145000 metered customers in southwestern Indiana
Gas Utility Services Regulated gas distribution jurisdictions in eight states
with ~45 million customers
Non Rate-Regulated Businesses CenterPoint Energy Services (CES) serves ~31000(1)
commercial and industrial customers across 33 states Vectrenrsquos Infrastructure Services division is a major US
provider of underground construction and repair services to Local Distribution Companies (LDC)
Vectrenrsquos Energy Services division provides energy performance contracting and sustainable infrastructure such as renewables distributed generation and combined heat and power projects
(1) Does not include approximately 72000 natural gas customers as of December 31 2017 that are under residential and small commercial choice programs invoiced by their host utility
CNP Natural Gas DistributionCNP Gas amp Electric DistributionVVC Natural Gas DistributionVVC Gas amp Electric DistributionRegulated GenerationCorporate HQNatural Gas Utilities amp Indiana Electric HQ
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
Legal Disclaimer
This presentation is being provided for informational purposes only and does not purport to be comprehensive Neither CenterPoint Energy Inc together with its subsidiaries and affiliates (the ldquoCompanyrdquo) nor its employees or representatives make any representation or warranty (express or implied) relating to this information By reviewing this presentation you agree that the Company will not have any liability related to this information or any omissions or misstatements contained herein You are encouraged to perform your own independent evaluation and analysis
This presentation and the oral statements made in connection herewith may contain statements concerning our expectations beliefs plans objectives goals strategies future operations events financial position earnings growth revenues costs prospects objectives capital investments or performance and underlying assumptions and other statements that are not historical facts These statements are ldquoforward-looking statementsrdquo within the meaning of the Private Securities Litigation Reform Act of 1995 You should not place undue reliance on forward-looking statements Actual results may differ materially from those expressed or implied by these statements You can generally identify our forward-looking statements by the words ldquoanticipaterdquo ldquobelieverdquo ldquocontinuerdquo ldquocouldrdquo ldquoestimaterdquo ldquoexpectrdquo ldquoforecastrdquo ldquogoalrdquo ldquoprojectrdquo ldquointendrdquo ldquomayrdquo ldquoobjectiverdquo ldquoplanrdquo ldquopotentialrdquo ldquopredictrdquo ldquoprojectionrdquo ldquoshouldrdquo ldquowillrdquo or other similar words The absence of these words however does not mean that the statements are not forward-looking
51
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
Topics
Key influences on natural gas and electric energy
delivery companies
Our participation in and perspective on emerging energy
technologies
Building the grid of the future
Value proposition from energy delivery to energy partner
52
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
Key Influences
Fuel Cells
Picarro Leak Detection
Natural Gas amp Electric Vehicles
Battery StorageBackup Generation
Drones
Distributed Generation
Power-Sensitive Equipment
Technology-drivenCustomer-driven
Big Data
53
EnergyEfficiency
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
Market Environments for
Emerging Energy Technologies
P
Q
Market-BasedMarket and competitive forces are relied upon to allocate resources
select technologies and compensate market participants
Infrastructure IncentivesPrograms and mechanisms to
promote development of certain kinds of energy infrastructure are
established
Incentive SubsidiesSpecial tariff or other subsidies
(including tax credits) are established to encourage certain
types of resources or utility behaviors
Technology-RichLegal or regulatory requirements
are established that put a ldquofinger on the scalerdquo for certain technologies
Central PlanningRegulators establish comprehensive regulatory framework and compact
that defines utility roles responsibilities and financial
incentives and penalties
NY Model
CA Model
CNPrsquos viewTexas will continue to be a Market-Based environment
Texas
Source ScottMadden Energy Industry Update Winter 2015
54
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
Picture Source Trilliant
Energy storage will be a part of system designUtility scale solar will
become more importantMicrogrid operations will
complement the grid
Emerging technology market share will be significant by 2025
The grid will be the platform for the future electric system
The electric system will include central and
distributed generation
Grid complexity will increase
Some residential consumers will also become producers
of energy
The electricity business model will include
customized consumer services
Energy Efficiency is the most cost-effective
alternative energy source
The electric network of the future
Natural gas will continue to fuel
the future ndash direct use and power
generation
55
CampI markets for DER will use renewables and gas
generation
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
CNP is Improving Customer Satisfaction
While Reducing Carbon Emissions
Pipeline replacement programsNew improved gas leak detection systems
Drive-by Advanced Meters
Predictive Analytics Engine
56
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
CNP is Building the Grid of the Future
Smart Meters Intelligent Grid Real-time usage data
Power Alert Service Big Data Analytics
57
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
Our value propositionWhere we started ndash traditional utility model
Yesterday Businesses
ndash Competitive natural gas supplyndash Regulated natural gas sales and deliveryndash Transformation from integrated electric utility to wires and poles
Focusndash Reliable supply safe and reliable infrastructurendash Success measured by energy delivered frequency and length of outages
Responsive to Customer ConcernsNeedsndash Success measured by of calls answered in x timendash Responsive to regulatory issues
Customer Expectationsndash Measured against a historic experiencestandardsndash Customer engagement predominately event-driven
58
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
Our value propositionWhere we are headed ndash drivers for evolution
Today Deliver energy
ndash Competitive natural gas supplyndash Electricity and natural gas deliveryndash Continued focus on safety and reliability
Deliver servicendash Customized productsndash Self-service capabilitiesndash Proactive communications ndash Enhanced energy management and reliability solutionsndash Competitive solutionspartnerships
Deliver valuendash Engagement and relationship with customer is proactive
enterprise-wide and seamlessndash Focus on financial and operational improvements for
customerndash Allows customers to focus on
core competenciesskills
Rising customer expectations across industries
Regulated and competitive services
Trusted energy partner
59
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
MARKET SERVICES amp PRODUCT ENHANCEMENTS
KEVIN KULHANEK
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
New Growth OpportunitiesImproved Operating EfficienciesWell Positioned for the Future
bull You can be ALL of these by ensuring that your colleagues attend
High level overview of the retail market Closer look at transactions flow in the ERCOT market
ndash History of the Texas competitive electricity market - What is TX SET
ndash Roles of market participants - Governing documents ndash rules protocols market ERCOT REPS TDSPs PUCT guides
ndash Market rules - Interactive transaction flows session ndash stacking logic
ndash Retail transactions - Swim lanes (no not swim lessons) ERCOTrsquos MISndash Advance metering technology - TX SET Working Group
ndash Market data transparency
62
Retail 101 TX SET
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
bull Whatrsquos Going On bull Two upcoming training classes
Retail 101 Wednesday September 25th 900 am ndash 430 pm
TX SET Thursday September 26th 900 am ndash 430 pm
OK Irsquom interested ndash WHERErsquoS the ACTIONCenterPoint Energy Tower - 1111 Louisiana St Houston TX 77002
Register via ERCOTrsquos Learning Management System here by Sept 20th Seats are filling up so HURRY
Didnrsquot get all of that Want more DetailsLook for the June 25th email from Standard Electronic Transactions TXSETLISTSERCOTCOM on behalf of Sheri Wiegand
or Contactbull Deborah Mckeever (DeborahMckeeveroncorcom)bull Tomas Fernandez (TomasFernandeznrgcom)bull Sheri Wiegand (SheriWiegandtxucom
bull Classes are instructor led only - Sorry no WebEx is offered (Note Lunch will be provided)
63
UPCOMING ERCOT MARKET TRAINING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
CUSTOMER SERVICE
The CenterPoint Energy Customer Care department is a 24-hour call center that answers inbound calls from Electric and Natural Gas customers We understand time is important so we aim to provide the most reliable information to our customers Recently we changed our Intelligence Voice Response (IVR) message as well as our Social Message to help enhance the ldquoBest in Classrdquo customer care experience for the caller Below are the new IVR and Social Media messages that CenterPoint Energy is using to help customers understand the different responsibilities that the Retail Electric Providers (REPs) and Transmission andor Distribution Service Providers (TDSPs) have
New IVR message
bull Thank you for holding Wersquore experiencing higher than usual call volume If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
New Social media message
bull Customers are contacting us regarding higher than normal electricity bills If you are calling regarding your current electricity bill please call your Retail Electric Provider to discuss your bill amount CenterPoint Energy is responsible for the safe and reliable delivery of electricity Your Retail Electric Provider is responsible for handling your billing and payment inquires
65
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
The CR Hotline is a contact number provided to the REPs which allows calls to be routed directly into the CenterPoint Energy customer call center and be placed ahead of all other callers in the queue This is beneficial because of the time saving opportunities it provides There is no limit to the number of times the CR Hotline can be utilized However because of these privileges we ask that REPs REFRAIN OBSTAIN DESIST and just plain DONrsquoT share this hotline number with ANYONE such as customers brokers and other external contacts
1-888-572-4399
Starting in the near future the Competitive Retailer Relations Account Managers will revisit the proper and improper uses of the CR Hotline during our visitsmeetings
66
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
COMPETITIVE RETAILER ldquoCRrdquo HOTLINE
Improper Uses
Providing the CR Hotline number directly to a customer Broker or external contacts
Verifying if a MVI or MVO has been completed
Inquiring on when a meter installation will be completed
Tariff Questions
bull Discretionary charges
Alternative Resources
Competitive Retailer Information Portal (CRIP)
Smart Meter Texas
Tariff for Retail Delivery Service
Retail Market Guide
Direct your customer to the Service Connect link
wwwCenterpointenergycomserviceconnect
Account Manager (urgent situations)
67
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash LED LIGHTING
Receive a discount when you buy various types of ENERGY STAR labeled LED lamps at participating retailers in HoustonThe discount to the purchase price applies at the register of the eligible LED productGo to wwwMakeYourMarkTXcom for information on Participating retailers Eligible lamp types and applications Bulb equivalents
To purchase LED bulbs from an online marketplace visit httpstechniartuscpeFor more information about how you can save on lighting contact us
69
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS - COOLSAVER
Just as a tune-up for your car can improve your gas mileage a yearly tune-up of your heating and cooling system can improve efficiency and comfortA CoolSaver AC Tune-up may improve the cooling output and efficiency of your air conditioning unit by up to 27 percent A Coolsaver qualified technician will identify ways to improve the efficiency of your air conditioner and implement any recommended improvementsEligibilityOffer is available to customers within the CenterPoint Energy Houston Electrics service territory (excluding apartments) who have A central AC or heat pump that is at least one year old and operating at the time of service Individual AC systems that are no larger than 5 tons for residential customers NOT received a Coolsaver AC Tune-up in the past 5 years
Enroll now to receive your FREE AC CoolSaver tune-up
70
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY EFFICIENCY PROGRAMS ndash THERMOSTAT DISCOUNT
Save $50 on the purchase of a WiFi-enabled smart thermostatTo get your $50 coupon please visitInstantSavingsTxcom
71
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - RMS LISTSERV
To sign up for a mailing list go to httplistsercotcom Enter ldquoRMSrdquo in the search field to locate Retail Market Subcommittee listserv The RMS is the primary distribution list CNP uses to communicate Market notices
73
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
EFFECTIVE MARKET COMMUNICATIONS - CNP COMPETITIVE RETAILER WEBPAGE
74
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ENERGY INNOVATION CENTER
76
bull Our Energy Innovation Center (EIC) has hosted many visitors and dignitaries from around the world Some used our model to inspire the design of their energy centers
bull The technology center provides a multimedia experience to show the value the Intelligent Grid home innovation technology Unmanned Aerial Vehicles Picarro Surveyor Connected Communities and more The center serves three main purposes ndash 1 testing and demonstrating the interactive performance characteristics of smart grid technology ndash 2 evaluating the performance of Home Area Network (HAN)-controlled devices and smart appliances
and ndash 3 educating consumers public officials vendors the media and the industry about the use and benefits
of innovative technology
bull To schedule a tour please contact your account manager
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
PROPRIETARY AND CONFIDENTIAL INFORMATION bull
ACCOUNT MANAGER INTRODUCTIONS
78
IN CLOSING
78
IN CLOSING