Welcome to

Property Management & Sales

4/1440 Anzac Avenue, Kallangur QLD 4503

P: 07 3491 8882

W: www.trendresidential.com.au

E: admin@trendresidential.com.au

As Members of Edge Property – Training & Advisory this allows our property management to always be up to date on legislative requirements and changes, receiving regular ongoing training.

We are an independent family owned and operated boutique agency, with Brian Cutajar as Principal/Licensee. Having a vast knowledge of our area, plus being property investors and owners ourselves, we have a greater understanding of the requirements of our landlords. Our aim is to maximise the rental return of your property through our effective management procedures and practices.

At Trend Residential we are more than rent collectors, we provide a comprehensive and effective property care service, so we can manage your investment property successfully. Our ratio of properties to Property Manager never exceeds 100:1, allowing us to truly care for your property.

At Trend Residential you will have direct contact and dealings with the owners themselves. There is nothing worse than having to speak to one person about accounts, another about leasing and yet another about tenant issues. Our objective is to provide our clients with personal Property Management service, which will ensure the establishment of long-term business relationships, beneficial to all parties. Choosing to function as a boutique size agency allows us to focus on customer service.

Our clients have always been more than just an address, they are the reason we strive to care for your property like it's our OWN!

Our one common goal - an authentic and professional approach to providing our clients with the best real estate experience. When it comes to effective property management and sales, there is no such thing as a one-size-fits-all approach. We sincerely believe the key to realising the maximum value for every property we manage, is by understanding both your property and your situation, so we can maximise the potential of your investment. We will invest our time and expertise in the property you have invested in.

Communication between all parties is the key, and we believe this is one of the most important tools

for us to effectively look after your investment in a way that suits you.

• What is most important to you in respect of how your property is managed?

• Have you ever used the services of a Property Manager before, and if so what did they do well and what could they have imported upon to suit your needs better?

• Do you have any concerns around the management of your property now or in the future?

• How often would you like to hear from your Property Manager? And how? Email etc

• Are you aware of the importance of a landlord insurance policy?

• Do you understand the importance of ongoing maintenance and investment back into your property?

• Do you have an investment goal or strategy?

• Are you interested in ongoing advice on how to grow your investment portfolio?

We are here to support, advise and educate!

• At Trend Residential we aim to guide you through the process of maintaining and increasing your property portfolio wealth.

• We accurately appraise your rental property to reduce vacancy periods, high tenancy turnovers and lost rental income.

• We are the team that understands the importance of property presentation to attract a high-quality tenant, which can reduce

wear and tear & more importantly rental arrears.

• We understand the importance of timely rental payments, implementing procedures to ensure that you do receive your rental monies, and on time.

• We focus on preventative maintenance to optimise capital growth and reduce extensive and expensive repairs being carried out.

• We will promptly negotiate tenancy renewals to reduce vacancy periods, lost rental income and increase the value of your asset.

want results & maximum returns?

A simple process – what is involved?

Step 1 – Preparation of paperwork -Form 6 Management Agency Agreement - This allows us to manage your investment property on your behalf, outlining our role as

managing agent, fees, services etc.

Step 2 – Protection and Maximisation – Organising Landlord Insurance, Public Liability, Smoke Alarm Compliance, Water Compliance, Pool Safety Certificate and Body

Corporate By-Laws (if required).

Step 3 – Preparing Property for Rent – Professional photo-shoot with website listings to market and advertise your property. A thorough intensive Entry Condition

Report will be conducted, with hundreds of images.

Step 4 – Organise necessary improvements to prepare your property for your new tenant

Changing property managers doesn’t need to be painful. In fact, a professional, well organised and proactive agent can make this a simple process. The switch really can give you peace of mind, restore confidence and even save you a lot of money.

If you’re thinking of changing property managers, then it’s safe to assume that you are not happy with your current provider. You may be finding that your property manager is always changing and/or there is a lack of communication. Whatever the issue may be you are engaging a business to perform a service for you. If you are unhappy with the level of service they are providing then it’s time to look for an alternative.

the management & leasing process

Th e p re m is es a n d inc lu s ion s t o be c le a n a n d c om p ly w it h loc a l a n d s t a te a u t h or i ty b u i ld in g reg u la t ion s .

A s a f e ty s w i t c h be in st a l le d

A l l loc k s a re s ec u re a n d op e ra t e e f fe c t iv e.

A l l in c lu s ion s a re f i t t o u s e a n d w ork corre c t ly .

P e st c on t ro l i s c u rre nt a n d c a rp ets c le a n e d.

S m ok e A la rm C om p l ia n ce i s c u rre n t or c on d u ct e d b e f ore e n t ry o f t e n a nts .

Te le p h on e se rv ic e a n d i f a p p l i c a b le in te rn e t s e rv ic e s be av a i la b le .

A c op y o f b od y c orp ora te b y - law s be ava i la b le f or t e n a nt s .

I f w a t e r c ons um p t ion i s t o b e pa ss e d ont o t h e t e na n t A L L m in im u m re q u i re me n ts m us t be me t .

I f y ou r p rop e rt y h as a p oo l , e n s u re i t m ee ts c u rre nt G ov e rn me nt R eg u la t ions in re g a rds t o fe n c in g a n d C P R s ig na ge .

A r ra n g e f or la w n s a n d g a rd e ns t o be t r im me d an d m a in t a in e d u nt i l a t e na n t i s s ec u re d.

En s u re c op ie s o f a p p l ia n c e ma n u a ls a re av a i la b le t o t e n a nts , p lu s wa rra n t ies f or t h e agen c y .

Promoting & Marketing of Your Property……

Listing on realestate.com and associated websites

Signage

Professional photography

Open home viewings

Private inspections

Regular listing updates

preparing & marketing your property

superior tenant selection

Good tenants are the aim at Trend Residential,

where we engaging in a thorough screening of

tenancy applications is paramount. We want to

ensure that our property owners get the calibre of

tenants they deserve and we believe that the

screening process is one of the most important

parts of the tenancy.

1) We screen all applicants through a national tenancy database

2) We contact current & former managing agency for written & verbal references

3) We do a verification of the applicant’s employment and income

4) We obtain 100 points of identification from each applicant

Once we have made the necessary checks and believe the application is ready to present to you, we will contact you for a decision. We believe that a good tenant and successful tenancy can be achieved by educating tenants from the beginning. All our tenants receive a tenancy folder which stores all important documentation concerning their rights and obligations as tenants including a ‘tenant information handbook’ at the key handover. At this time we ensure the tenant/s have a full understanding of expectations prior to moving into your property.

rent collection & arrears

At Trend Residential we engage policies and procedures concerning the payment of rent by tenants and rental arrears. This is discussed extensively with the tenants at the handover meeting, concerning their obligations under contractual law, including the agency policies and procedures concerning rental arrears.

We take every precaution to minimise tenants falling behind in their rent, by carrying out daily monitoring of rental arrears. Unfortunately should rental arrears occur, our primary focus is to ensure that our team reduces risk in any loss of income to the property owner. In accordance with the law, our office will also issue the appropriate notices, upon approval from you as the owner.

lease renewals & rent reviews

Prior to the expiry of every lease, we contact landlords to discuss renewing the tenants lease. We want to ensure that your income is always protected by having tenants on fixed term leases. We also like to ensure our tenants have peace of mind that their tenancy is secure and feel valued.

At this time, we also conduct a rental appraisal on

the property. We provide owners with comparative

market analysis to ensure the rent remains in line

with market conditions and you are always

receiving the return your property deserves.

inspections & maintenance

We conduct the 1st routine inspection within 4-6 weeks of the new tenants entering the property. From there we establish the schedule, every 3, 4 or 6 months for the first year.

After each inspection you will receive a written report including photos of the properties condition. At these inspections we conduct a maintenance report as well as general check of the internal and external condition of the property. Should any major maintenance be required, you will be notified immediately. If our office does advise there is maintenance pending it is important that this be rectified as soon as possible. A lack of maintenance not only hinders capital growth of the investment, but also could lead to an injury claim.

Maintenance matters are carried out in accordance with your instructions through the tenancy. We only engage tradespeople who meet our office’s high standard. They must be licensed and have public liability insurance cover to protect you and your investment. All maintenance work carried out on your property is guaranteed. The neglect of minor repairs will always lead to major (and more costly) repairs at a later date.

We request written authority where possible,

before we authorise any repair work to be

conducted. However, if we believe the repair is

urgent, we will act accordingly in your best

interests, also as per your instructions in the PO

Form 6.

Disbursements …..Trust account funds are electronically transferred into the bank account of your choice. Disbursements are carried out mid-month and/or

monthly, of which you are given the option. You will be provided with a detailed statement outlining rent collected, authorized expenditure and management fees

at every disbursement. If you wish for our agency to make payment of expenses concerning your property such as rates, water account and body corporate fees,

this can be done for a minimal yearly fee. There is NO charge for invoicing your tenants for water usage and payment of maintenance/repair expenses.

Landlord Insurance – your Partner in Property…..

The good news is that there is a specific insurance that caters for landlords and covers not only house fittings but also protects your rental income.

At Trend Residential, we highly advise that you take out such a policy.

What does Landlord Insurance cover you for:

- Loss of Rent

- Rent Default

- Malicious & Accidental Damage by Tenants

What to look for in a policy:

When taking out the insurance, you need to read the PDS and inform yourself

Of what is covered

- How much excess does the insurer charge

- Will the insurer cover you if the tenant is on a Periodic Agreement

- Does the insurer allow you to use the Bond for cleaning & repairs

It may be worth engaging an insurance broker to assist you with this decision.

They have access to the good insurers and will do all the legwork to find the

best value policy for you. Our agency can also furnish you with recommendations.

Online Landlord Portal….In the interest of transparency, we can provide our landlords with online access to their management information including tenants

lease details, paid to dates and the ability to download rental and income & expenditure statements whenever they need to! Through our unique cloud based

program, you will also be able to see any maintenance completed at your investment and communicate with your property manager through the portal at any time.

landlord insurance, disbursements & more

Lessor Obligations

The Residential Tenancies & Rooming Accommodation Act stipulates the minimum

standard that a rental property must be presented and maintained during a

tenancy. RTRA ACT – SECTION 185 definition:

-Must maintain the premises in a way that it remains fit for the tenant to live in

-Must maintain the premises & inclusions in good repair

-Must not be in breach of a law dealing with issues about the health or safety of

persons using or entering the premises is complied with

-If the premises include a common area, must keep the area clean

A lessor must also understand that if they supply an inclusion such as air conditioner

or dishwasher, when a tenancy commences, they must maintain it throughout the

entire tenancy.

Water Usage

Queensland tenancy law allows an owner of a rental property to recover the cost of

water consumption (usage) from the tenant. Your property must be water

compliant according to the Water Efficiency Labelling & Standards (WELS) Scheme.

You can only pass on charges that you incur for WATER USAGE, not the access &

sewerage charges which are not payable by the tenant.

We require that a Water Compliance Certificate be issued at the beginning of your

management, which is conducted by a plumber. If it is not compliant the plumber

can advise you as to what is required and the cost.

Once your property is compliant, you can claim reimbursement for water usage.

We invoice the tenants, according to legislation they have 30 days to pay.

Safety Compliance

Current Legislation dictates that all rental properties must have working smoke

alarms & safety switches, and internal windows coverings must meet safety

requirements. Safety compliance on the above, must be conducted within 30 days of

the beginning of all new and renewed leases.

We are pleased to advise that we have engaged a trusted and reliable compliance

service company. We have also been able to negotiate on behalf or our owner’s an

exceptional deal.

For one low annual fee, they will visit your property as many times as required y

legislation. All our Owner clients are automatically registered for this service, unless

otherwise requested to use another provider.

Complied Australia employ licensed technicians to ensure compliance with

legislation. At each visit, the contractor will provide the following service:

- Carry out smoke alarm maintenance

- Carry out installations at time of inspection when required

- Only install PHOTOELECTRIC alarms

- Change batteries at no charge

- Carry out all other standard testing methods

- Ascertain safety switch compliance

- Check all window coverings to ensure they meet new legislative requirements

- Attach safety/warning labels/tags to cords as required

- Carry out works necessary to make property compliant or can arrange a

quote through an independent window covering specialist

- Conduct a water meter reading

owner fact sheet

Entry & Exit Reports and Routine Inspections:-

All inspections performed with specialised software that combines photographs with detailed information relating to property

Conduct thorough Entry and Exit Condition Reports engaging in over 200 images.

Conduct regular routine inspections – landlords receive a report also containing images

Schedule of routine inspections

Ready to take control of your investment property?

Let assist you

It’s as easy as making a phone call to 07 3491 8882

Or email our agency at admin@trendresidential.com.au

We guarantee to efficiently manage your property by but not limited to…

Sourcing Tenants:-

Conduct regular open home viewings for prospective tenants

Thoroughly screen all tenancy applications

Engage in tenant review & selection

Database checks (example TICA) on tenant’s rental history, including rental

& employment references

Financial means assessment of prospective tenants

Engage in tenancy renewals 3 months before lease end to minimise vacancy periods

Collection of Rental Monies and other expenses:-

Collecting rent and control of rent arrears

Conduct mid month and end of month disbursements to owners

Obtain the best market rent and best tenants for your property by

professional marketing your property to prospective tenants.

Conducting yearly reviews of rental amounts.

Collection of invoices from tenants for example water usage charges

Pursue tenant/s if in breach of Residential Tenancy Agreement

Pay outgoings, insurance, water, council & strata rates etc for our landlords if required

Maintenance:-

Attend to maintenance requirements that arise while minimising cost to landlord.

Source reasonably priced qualified tradespeople

Liaise with tradespeople and tenants

Inspect completed repairs or maintenance

Allocate cost of maintenance to tenants if required

Minimise cost to landlord of maintenance through preventative measures

Engage in compliance regarding water compliance, smoke alarms, blinds, and pools

Other Property Management Services Provided:-

Handle all relevant correspondence to and from landlord and tenants

Detailed monthly rental statements

End of year financial statements

Recommendation of tax depreciation schedule

Be available and effectively communicate with landlords and tenants

Attend Consumer, Trader and Tenancy Tribunal on behalf of the landlord

Keep abreast and Comply with all relevant legislation

View our website and team at https://trendresidential.com.au/

We are a team that is committed to managing your property. That means ensuring that it is in the best position to provide maximum return.

We take pride in our personal service, meaning that you will work with a dedicated property manager in Brisbane, who will be your one point of direct contact.

They will inspect your property, and they will find the tenants. That means that you will always know who you are working with.

We use the latest technology in order to provide the best experience for you and the tenant.

Our Property managers are experienced locals who live and breathe Brisbane. They know the area so that they can provide you with the best service possible.

The Team at Trend Residential

Brian Cutajar

Principal/Licensee

Sharon Pinilla

Office/Property Manager Melissa Bridgens

Property Manager