WElcome to 2019!...Unispace Today’sWE:binar Featuring… Ben Waber Using Organizational Analytics...
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Kate North Global Co-Chair, WE Vice President, Workplace Innovation Colliers International WElcome to 2019!
Transcript of WElcome to 2019!...Unispace Today’sWE:binar Featuring… Ben Waber Using Organizational Analytics...
Kate NorthGlobal Co-Chair, WE
Vice President, Workplace Innovation
Colliers International
WElcome to 2019!
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Platinum Sponsor Gold Sponsor Silver Sponsor Bronze Sponsor
WE love our sponsors!
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Friend of WE: Additional Events with Discounts
Presenter:Dr. Ben Waber
CEO and Co-Founder of Humanyze
Moderator/Coordinator:Meg Campbell, Workplace Strategist
Unispace
Today’s WE:binar Featuring…
Ben Waber
Using Organizational Analytics to Transform Business
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vs.
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Why is organizational change hard?
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The Solution
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Using behavioral data to understand how people work and
change how companies are managed.
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People Analytics Divisions
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A/B Test Everything
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Data Source Use Cases
HVAC Data Energy usage reduction
Elevator Usage Proxy for activity
Power Consumption Energy usage reduction
Seat Sensors Workplace planning
Facilities Data
Data Source (Useful for discovering correlations)
Demographics
Team
Tenure
Performance
Contextual, qualitative knowledge (or surveys)
People Data
Data Source Use Cases
E-mail Various
Calendar Workload assessment
Chat Various
Project Management Software
Team performance
Phone Various
Computer Usage Workload assessment
Digital Data
Data Source Use Cases
Sensor Badges Various
RFID Badges Workplace planning
Consumer Wearables Healthcare cost reduction
Cell Phones Various
WiFi Tracking Workplace planning
Behavioral Data
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Case Studies
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• Cohesion predicted productivity
• The opposite of how call centers are managed
• Cohesion was unrelated to tenure and gender
• Cohesion reduces stress
• Solution: change break structure
Phase 1 Results
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Call Center Breaks
Phase 1 Break Structure Phase 2 Break Structure
15 Minutes
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Phase 2 Results
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Cohesion Stress Decrease Productivity
% C
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Branch 1 Branch 2 Branch 3
European Bank
Performance?
1 3 228
Branch 1 Branch 2 Branch 3
European Bank
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11% increase
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Journey to A/B Testing
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The Journey
Current State
Single initiative
Identify Stakeholders
Ongoing Measurement
Continual Expansion
Time
ROI
Proactive and Predictive Analytics
Infrastructure for Data Collection
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Perspectives
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Remote Work
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A Primer on Programming
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Congruence Gap
Pe
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f D
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nci
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Co-located
Remote
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Remote Work Effect
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$150M/year
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Complex Projects
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16 Months
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6 Years$32 Billion
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What’s next?
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Gender @ Work
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No.
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No.
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The Future
Creating an innovative,
different kind of workplace:
How employee motivation can
drive space design and
ultimately the impact of an
organization’s brand.
Next Months WE:binar…
Join us on February 21st
11:00 AM EDT
Presenter:Liz Zurek BeaudryOwner, Envision
