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WELCOME! READ ME.

• THEN CHOOSE PHONE AS YOURAUDIO OPTION, NOT COMPUTER MIC!

• MAKE THIS A TWO-WAY WEBINARAND IT GETS EVEN BETTER!

• DON’T HIDE..BE HEARD WORKFORCEPROFESSIONALS!

1Your Case Management Webinar will start soon……

CASE MANAGEMENTCERTIFICATION

2016

Mike FazioFounder/CEO

WORKFORCE180, LLC

Mike FazioFounder/CEO

WORKFORCE180, LLC

1with

Dr. Beverly O. FordPresident

ASM Associates

withDr. Beverly O. Ford

PresidentASM Associates June 1, 2016

• BE HEARD!– CHAT– TEXT– TALK– LISTEN

FOR THE 5KEYWORDS

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SERIES DETAILS

• Four 90 minute webinars• June 2, 9, 16, 23 @ 2:00EST• 90 minutes with Q&A• All recorded for replay• All slides made available• eCertificate for download• Follow-up emails from Workforce180 & GoToMeeting• bev@workforce180.com• PAY ATTENTION FOR

POLLS,QUESTIONS,CHATS,INTERACTIONS

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• National Training and Consulting• Everything we do is in workforce language• 50 states, Puerto Rico, US Virgin Islands, Guam & Canada!• 400+ workforce organizations use us!

• www.WORKFORCE180.com

• National Training and Consulting• Everything we do is in workforce language• 50 states, Puerto Rico, US Virgin Islands, Guam & Canada!• 400+ workforce organizations use us!

• www.WORKFORCE180.com

ABOUT US

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DOWNLOAD OUR FREE APPDOWNLOAD OUR FREE APP

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“What’s new,America?”

MIKE FAZIOWORKFORCE180FOUNDER/CEO

“What’s new?

IT’S AWHOLENEWWORLDOUTTHERE

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FACE THE FACTS• UNEMPLOYMENT DOWN

• QUITS ARE UP• JOB OPENINGS UP

• HIRING UP

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HARDEST TO SERVEARE BECOMING EVEN

HARD TO SERVE

NEW IS GOOD.PEOPLE LIKE NEW.

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WOA WOA WOA WIOA• HIGHLIGHT OF WIOA REFORMS• Requires States to Strategically Align Workforce Development Programs: WIOA ensures that employment and

training services provided by the core programs are coordinated and complementary so that job seekers acquireskills and credentials that meet employers' needs.

• Every state will develop and submit a four-year strategy - in the form of a single unified strategic plan for coreprograms - for preparing an educated and skilled workforce and meeting the workforce needs of employers.

• States can include other key partners in their plans such as Temporary Assistance for Needy Families (TANF) andPerkins career and technical education programs.

• Promotes Accountability and Transparency: WIOA ensures that Federal investments in employment and trainingprograms are evidence-based and data-driven, and accountable to participants and tax-payers.

• Core programs are required to report on common performance indicators that provide key employmentinformation, such as how many workers entered and retained employment, their median wages, whether theyattained a credentials, and their measurable skill gains.

• Core programs must measure the effectiveness of services to employers for the first time.• DOL and DoED, with input from stakeholders, will establish a common performance accountability system for the

core programs.• Negotiated levels of performance for the common indicators will be adjusted based on a statistical model that

takes into account economic conditions and participant characteristics.• Performance reports for states, local areas, and eligible training providers will be publicly available.• Programs will be evaluated by independent third parties at least every four years.• Fosters Regional Collaboration: WIOA promotes alignment of workforce development programs with regional

economic development strategies to meet the needs of local and regional employers.• States will identify regions within their state.• Local areas in regions will have coordinated planning and service delivery strategies.

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• Improves the American Job Center (AJC) System: WIOA increases the quality and accessibility of services that jobseekers and employers receive at their local AJCs.

• States will establish criteria to certify AJCs at least every three years to ensure continuous improvement, access toservices (including virtual access), and integrated service delivery for job seekers and employers.

• Key partners and services will be available at AJCs through the co-location of the Wagner-Peyser EmploymentService and the addition of the TANF program as a mandatory partner.

• The workforce system will have a common identifier so workers that need employment or training services andemployers that need qualified workers can easily find their local AJC.

• The Secretary of Labor, with input from a new advisory council, other Federal agencies, and states will developand implement plans to improve the national workforce and labor market information system and help jobseekers make informed career choices.

• States and local areas are encouraged to improve customer service and program management by integratingintake, case management, and reporting systems.

• AJC partner programs will dedicate funding for infrastructure and other shared costs.• Improves Services to Employers and Promotes Work-Based Training: WIOA contributes to economic growth and

business expansion by ensuring the workforce system is job-driven ? matching employers with skilled individuals.• State and local boards will promote the use of industry and sector partnerships to address the workforce needs of

multiple employers within an industry.• State and local boards are responsible for activities to meet the workforce needs of local and regional employers.• Local areas can use funds for demonstrated effective strategies that meet employers' workforce needs, including

incumbent worker training, Registered Apprenticeship, transitional jobs, on-the-job training, and customizedtraining.

• Employers are incentivized to meet their workforce needs and offer opportunities for workers to learn withincreased reimbursement rates for on-the-job and customized training.

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WOA WOA WOA WIOA

• Provides Access to High Quality training: WIOA helps job seekers acquire industry-recognized credentials for in-demand jobs.• Training that leads to industry recognized post-secondary credentials is emphasized.• States and local areas will use career pathways to provide education and employment and training assistance to accelerate job seekers'

educational and career advancement.• Local areas have additional procurement vehicles for training to increase customer choice and quality, including individual training

accounts, pay for performance contracts, and direct contracts with higher education.

• Enhances Workforce Services for the Unemployed and Other Job Seekers: WIOA ensures that unemployed and other job seekers haveaccess to high-quality workforce services.

• WIA service categories of core and intensive services are collapsed into "career services" and there is no required sequence of services,enabling job seekers to access training immediately.

• Local areas have flexibility to serve job seekers with greatest need by transferring up to 100 percent of funds between the Adult andDislocated Worker programs.

• Job seekers who are basic skills deficient, in addition to those who are low-income individuals, have a priority for services from theAdult program.

• Unemployment insurance claimants can receive eligibility assessments and referrals to an array of training and education resourcesthrough the Wagner-Peyser Employment Service program.

• Improves Services to Individuals with Disabilities: WIOA increases individuals with disabilities' access to high quality workforce servicesand prepares them for competitive integrated employment.

• AJCs will provide physical and programmatic accessibility to employment and training services for individuals with disabilities.• Youth with disabilities will receive extensive pre-employment transition services so they can successfully obtain competitive integrated

employment.• State vocational rehabilitation agencies will set aside at least 15 percent of their funding to provide transition services to youth with

disabilities.• A committee will advise the Secretary of Labor on strategies to increase competitive integrated employment for individuals with

disabilities.• VR state grant programs will engage employers to improve participant employment outcomes. 14

WOA WOA WOA WIOA

• Makes Key Investments in Serving Disconnected Youth and Other Vulnerable Populations: WIOA prepares vulnerableyouth and other job seekers for successful employment through increasing the use of proven service models services.

• Local areas must increase the percentage of youth formula funds used to serve out-of-school youth to 75 percent from 30percent under current law.

• Local areas must spend at least 20 percent of youth formula funds on work experience activities such as summer jobs, pre-apprenticeship, on-the-job training, and internships so that youth can are prepared for employment.

• YouthBuild participants can get training in growing fields in addition to construction, expanding career opportunities forthese youth.

• Key programs serving Native Americans and Migrant and Seasonal Farmworkers remain AJC partners, ensuring that theseprogram participants can access receive employment and training services from AJCs.

• Enhances the Job Corps Program: WIOA increases the performance outcomes and quality of Job Corps.• Job Corps will report on the Youth program's common performance measures to increase alignment between the programs.• Job Corps will establish community networks with employers, labor organizations, and State and local boards to improve

services to and outcomes for participants.• DOL will use competition to increase performance and quality so Job Corps is serving students well.

• Streamlines and Strengthens the Strategic Roles of Workforce Development Boards: WIOA makes state and local boardsmore agile and well-positioned to meet local and regional employers' workforce needs.

• State and local boards must coordinate and align workforce programs to provide coordinated, complementary, andconsistent services to job seekers and employers.

• Business continues to contribute to strategic development and other activities by maintaining a leadership role on theboards and forming the majority of workforce board members.

• State and locals boards are more strategic and flexible as board membership is streamlined. 15

WOA WOA WOA WIOA

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WIOA IS IN THE HOUSEUnder WIOA, "case managers" are now expected to be "career

planners."WIOA's emphasizes tailoring career services to each participant's needs

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One-on-one staff assistance and career counseling

Individual Employment Plans jointly developed by theparticipant and career planner to identify job search goals and

needed services

Merged core services and intensive services with no servicesequence to most effectively serve participants

Career Pathways oriented approach

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Hey Illinois, What’s Up?

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Emotional & Physical Well-Being - Total Weight: 10•Satisfaction Index (measures self-reported levels of general satisfaction with life): Full Weight•Hedonometer Score (measures personal expression of hedonism on social media): Half Weight•Physical Health Index (measures self-reported effects of disease on personal happiness): Full Weight•Depression Rate (measures percentage of individuals who were diagnosed with depression): Full Weight•Adequate-Sleep Rate (measures self-reported effects of sleep deprivation on personal happiness): Full Weight•Emotional Health Index (measures self-reported effects of emotional well-being on personal happiness): FullWeight•Obesity Rate (measures percentage of overweight or obese individuals): Full Weight•Binge-Drinking Rate (measures self-reported effects of high alcohol consumption on happiness): Half Weight•Rate of Heart Attacks (measures percentage of individuals who were diagnosed with a heart attack): Half Weight•Life Expectancy: Full Weight•Sports Participation Rate (measures happiness gained from physical activity through sports): Full Weight•Illness & Disability Index (measures self-reported effects of illness and disability on personal happiness): FullWeight•Suicide Rate: Full WeightWork Environment - Total Weight: 5•Commute Time: Half Weight•Income Level (personal earnings adjusted by cost of living): Half Weight•Number of Work Hours: Full Weight•Long-Term Unemployment Rate: Full Weight•Job Security (measures probability of unemployment): Full Weight•Income-Growth Rate: Full WeightCommunity, Environment & Recreational Activities - Total Weight: 5•Volunteerism Rate: Half Weight•WalletHub “Weather” Ranking: Half Weight•Number of Attractions: Half Weight•Divorce Rate (also includes adult population that is separated): Full Weight•Population-Growth Rate: Full Weight•WalletHub “Safety” Ranking: Full Weight

Beverly O. Ford, PhDPresident

ASM Associatesbevasm@aol.com

www.asm-associates.com

• Beverly Ford, PHD has trained staff in a variety of agencies to include: Departments of Social Services, Employment Services, WIA,Head Start, Community Action, Adult Education, Housing Authorities, Job Corps, Homeless Programs, and Public Health.

• She is widely considered the workforce development industry’s foremost expert on Case Management, having trained thousands ofCase Managers, Career Coaches, Job Developers and workforce professionals of many other titles.

• Beverly has extensive hands on experience in employment and training. For nine years she operated programs for adults and youth.Beverly has also taught undergraduate and graduate students at the university level.

• She has a B.A. from Talladega College, a Master’s from the University of North Carolina and a PhD in Counseling Psychology fromUnion Graduate School.

• Beverly is the author of two staff training handbooks – Making Case Management Work: Empowering People for Change and thenewly released, Group Power: Expanding the Circle of Hope.

Case Management

is

OUTCOMEDIRECTED

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STARTSwith

OUTCOMES22

Finding andusing

motivation soTHEY want tocontrol theoutcome.

WISH vs GOT

Participants Control Outcomes

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Outcomes Are Behaviors

What Do You Want Them to Do?

GET A JOBKEEP A JOBFIND RESOURCESMAKE A PLANFOLLOW UP??

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You ControlThe Process

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Process Influences Outcomes

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Process = Case Management

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Case Management is action orientedsteps toward a desired outcome.

• Assess• Plan• Resources• Follow Up• Documentation

WHAT IS CASE MANAGEMENT?

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CaseManagement

isParticipantCentered

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Participants Are Not…Who We Wish They Were

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So, Who Do We Wish They Were?

• Honest• Attitude• Motivated• Focused• Whatelse?

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Ok, So Who Are They?

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Case Managementis

A Change Process

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What Changes Do You ExpectParticipants to Make?

1.?2.?3.?4.?5.?

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Leaving theComfort ofWhat We Knowto Try theUnknown

CHANGE =

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Stay WithBad TheyKnow,

Rather ThanThe Risk

AssociatedWith TheUnknown

PARTICPANTS WOULD RATHER

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CHANGE IS NOT EASY!

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TwoStepsForward

..ThreeStepsBack…

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Get Ready ForAND

Manage Change

ALWAYS GOBACK TO THEPROCESSWITH THEOUTCOME INMIND

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CaseManagement

FindsandUses

Participants’Strengths

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BARRIER OBSESSED

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STRENGTHS = Employable

BARRIERS = Eligibility

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Look forStrengths

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Barriers as:

Problemsto Solve44

CaseManagement

isa

Partnership?

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YOU WORK TOO HARD!

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Partner Like This:

Participants’Strengths and Resources

+Yours

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Participant is Lead Partner

You Are Back Up Partner

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Where Do YouPartner?

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Partnerfor

Assessment

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1.Participants Assess Themselves2.You Organize Assessment

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Partner to

BuildEmploymentPlan

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Plan Developedby Participant…

You Help ThemOrganize Plan

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Participant Resources First…

Your Resources are Back Up!

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Partner to

SolveProblems

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Problems Belong toParticipants!

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ParticipantsSolveProblemswithYour Help

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SEND US A STORY ABOUT YOUR WIOA EXPERIENCEAND HOW IT HELPED SOMEONE.

bev@workforce180.com

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THE 5 KEYWORDS

1.Partner2.Change3.Plan4.Outcomes5.WIOA

• WEBINAR 2 onJUNE 9 @ 2:00 cst

• All links for slides,recordings andhandouts:workforce180.com/iwp

bev@workforce180.com

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