Our  Poppy  Appeal  

raised  £340  

 

Mel  Donaghue  is  41  years  old  and  is  our  fabulous  new  Head  of  Outbound  Telephony.  Mel  is  from  Sunderland  but  lives  in  Houghton-­‐le-­‐Spring  with  her  Daughter  Macy  and  their  cat  Lilly.  She  is  called  Lilly  as  she  is  completely  white  so  is  a  pampered  house  cat.  

Macy  is  11  years  old  and  she  attends  Sunderland  High  School.  

Macy  is  fascinated  by  horses  and  animals,  so  when  Macy  leaves  school  she  wants  

to  work  with  horses  rehabilitating  and  training  them.  Mel  lived  in  Norway  for  3  years  as  a  teenager  and  went  horse  riding  with  Morton  Harket  from  the  80's  group  A-­‐HA  (for  those  old  enough  to  remember!!!)    Mel  loves  travelling  and  with  her  parents  living  in  Spain  she  can  visit  there  whenever  she  likes  (lucky  Mel  and  Macy).  

Mel  does  have  a  gym  membership  with  the  health  and  racquet  club  -­‐  but  cannot  remember  the  last  time  she  was  there!!!!!    Mel  is  obsessed  with  rap  and  RnB  music  and  her  favourite  artist  is  Kayne  West.  Mel  would  prefer  to  have  a  VIP  guest  pass  to  see  him  rather  than  winning  the  lotto!!!!  “My  music  isn’t  just  music  it’s  medicine”  

Mel  has  worked  in  contact  centres  for  14  years  across  a  various  industries,  utilities,  out  sourcing  and  finance.    

Mel  recently  had  a  new  kitchen  fitted  and  asked  them  to  remove  the  oven  from  the  plan  and  add  more  cupboard  space  but  when  guests  go  round  for  'dinner'  she  still  manages  to  present  them  with  a  range  of  organised  menu's  where  they  can  choose  from  world  wide  cuisine,  Chinese,  pizza,  Indian,  Thai  etc!!!!!  (What  no  “Patotoes”)  

As  busy  as  Mel  is  she  takes  all  of  her  4C's  seriously  and  dedicates  her  time  to  the  community  and  every  Sunday  she  and  Macy  volunteer  at  the  animal  rescue  centre  where  they  do  dog  walking  and  give  cat  cuddles.                                                                  By  Michelle  Adams  

Jemma  Thompson      

100%  Call  Quality  93%  Call  Score  

Seasonal Flu Vaccinations Clinics will be held at 42 Barclays sites. Immunisation is carried out by a qualified nurse or doctor and protects against known seasonal flu viruses for one year. On-site vaccinations Clinics will operate from Monday, 10 October until Friday, 25 November. Colleagues can book an appointment online or by calling 0844 544 4930. Appointments are issued on a first come, first served basis so colleagues are advised to book early.

Why  not  buy  one  of  our  Christmas  Cards  to  wish  you  Team  Mates  Happy  Christmas  and  hang  it  on  

our  tree.    

All  funds  raised  go  to  our  designated  Charities  i.e  

Grace  House  &  Pawz  for  Thought  

Contact  Michelle  McGee  

Thanks  to  you  we’re  at  

the  top  

 October  2011  

 Congratulations  to  Sunderland  CC...  What  a    fantastic  achievement  for  Sunderland  Contact  Centre  at  the  prestigious  North  East  Business  Portfolio  awards  held  at  the  Stadium  of  Light...  From  a  shortlist  of  top  North  East  employers,  Sunderland  triumphed  for  the  second  year  in  a  row  to  take  the  top  award  in  the  Employer  of  the  Year  category  -­‐  described  by  the  paper  on  the  night,  as  one  of  the  strongest  categories.  And  the  Sunderland  CC  team  is  already  looking  for  their  next  accolade  from  the  North  East  Contact  Centre  Awards.  They  have  19  entries  in  for  nine  different  categories  and  will  find  out  today  if  they  have  been  shortlisted...Best  of  luck  to  them  all!    

   

Very  recently  October  21st,  one  of  our   team  of  advisors  led  by  Gemma  Coates  kitted  themselves  out  with  all  the  gear  and  went  to  help  with  a   clean  up   in  Herrington  Park.   Starting  at   9:45   (early   for  

some)   they   were   given   the   tools  needed   i.e   shovels,   gloves,   rakes,  and   brushes.   The   team   tackled  many   jobs   such   as   turning   the  wood   chippings,   edging   the  gardens,  sweeping  the  paths.  On  the   afternoon   they   went   down   to   the   pond.  Matt,  Annand,  Ali,  Ian  D  and  Ranger  Ian  braved  the  waters   of   the   deep   to   dig  up  and   thin  out  

the  reeds.  These  were  then  carried  round  to  the  other  side  of  the  pond  and  replanted  them  so  that  they  were  distributed  

evenly.  This  meant  that  the  pond  was  cleaned  and  would  ensure  further  growth.  The  whole  team  said  they  had  a  fantastic  day  and  was  a  brilliant  team  building  exercise  and  it  felt  amazing  to  have  done  something  for  the  community.                                                        By  Jayne  Dodds  

Chief Executive Bob Diamond urges the private sector to become better citizens

Speaking  at  the  first  ever  BBC  Today  Business  Lecture,  which  took  place  in  London  on  Thursday  3rd  October,  Bob  explained  why  it  is  vital  for  banks  and  businesses  to  adopt  a  broader  set  of  objectives  and  responsibilities.  He  highlighted  the  need  for  the  private  sector  to  focus  on  economic  growth  and  creating  jobs,  especially  in  a  period  where  governments  around  the  world  are  cutting  spending.  

Outlining  the  three  key  ingredients  for  rebuilding  trust,  he  said:  “First,  we  have  to  build  a  better  understanding  of  how  businesses  and  banks  work  together  to  generate  economic  growth;  second,  we  have  to  accept  responsibility  for  what  has  gone  wrong;  finally,  most  importantly,  we  have  to  use  the  lessons  learned  to  become  better  and  more  effective  citizens.”  

Read  the  full  article:  http://group.barclays.com/News/Barclays-­‐news/NewsArticle/1231787997834.html  

Our  Citizens  in  Action  

Gemma,  Payal,  Graham,,  Jayne,  Ian,  Vicky  Dave,  Ian  D,  Alistair,  Dailing,  Anand  

PAWZ  FOR  THOUGHT  VISIT  Brenda  Allen  and  Margaret  Myers  visited  Pawz  for  Thought  recently  to  give  the  charity  the  food  and  gifts  that  were  collected  in  Welcome.  Donations  are  still  needed.  

 

 

Michelle  McGee’s  Team  will  soon  be  helping  out  

at  a  Childrens’  Christmas  Party  

 

REGISTRATION  All  Advisors  must  register  on  the  

Citizenship  website.  Please  See  your  Team  Champion  for  details  on  how  to  

register  

The  Salvation  Army  Christmas  Appeal  is  still  ongoing  and  we  will  soon  be  handing  over  the  baskets  for  Christmas  but  there  is  still  time  to  contribute.