WELCOME

2

Ground Handling Through

the Decades David Finch

DLF Aviation Consultants LLC

1 Ground Handling Then…

2 …and Ground Handling Now

Welcome

Ground Handling Through The Decades From the Advent of Flight to Modern Times

Finch-Ouess Presentation

April 29, 2014

1914 – The First Commercial Flight

Airline: St. Petersburg Tampa Airboat Line

Aircraft: Benoist XIV flying boat Pilot: Tony Jannus Founder: Percival Fansler Airfare: 5.00 USD Total Passengers Carried: 1204

4

Airlines in Business Since1929 (and their impact on ground handling)

1920 QANTAS 1923 Aeroflot – Czech Airlines – Finnair 1924 Delta Air Lines – Tajik Air 1927 Air Serbia – Iberia 1929 Lot Polish Airlines – LAN Airlines – Aeropostal – Garuda

Indonesia – Hawaiian Airlines ________________________________________________________

1937 Malaysia Airlines

5

1939-1947 -Loading Docks & Motorboats

6

1968 - Fly Me To The Moon

1968 Pan Am Starts a Moon Flight listing attracting 93,000 members.

7

First Lunar GSE

January 21-22, 1970 The First B747 Commercial Flight

Pan Am Flight 002 JFK-LHR

8

January 21, 1976 - The Concorde First Air France and British Airways Concordes Commercial Flights

take off Simultaneously on January 21, 1976 from Paris Orly and London Heathrow Airports.

BA Flight headed to Bahrain and the AF flight headed to Rio de Janeiro via Senegal.

The Concordes flew over sound barrier at 1,350 miles an hour.

9

1978 – Airline Deregulation Act

Increased Airline Competition Increased Ground Handling Business. Airlines Established Hubs Ground Handlers Expanded to New Locations Some Airlines did not survive Low Cost Carriers Appeared Airports Struggled to Accommodate All.

10

Before deregulation

After deregulation

The Effect of Low Cost Carriers

Impact on Ground Handling Operating Procedures Service Levels Cost and Income Impact Airport Experience

11

1986 IGHC History - The Founding Officers

Abu Dhabi Airport Services Saad Dajani Aeroport de Paris Jules Hayamme Air France Alain Chapgier Ansett Gus Hatter (1st Chairman) Finnair Siggy Soderlund IATA Michael Feldman IATA Tom Murphy Lufthansa Peter Bluth Pan Am Waguih F. Ouess (T.F. Chairman) TWA Verl Cumberland Servisair John Willis

1986-1988 AHAUG Task Force – 1988 First IGHC – 2014 the 27th IGHC

12

1988 – First IGHC Conference Montreal, Quebec, Canada

Locations of IGHC Conferences 1988-2014 IGHC Officers 1988-2014 Membership 1988-2014

13

2001 - Realities of Security Post 9-11

Impact on Ground Handling Governments Involvement Impact on Domestic & International Operations IATA Checkpoint of the Future 2020

14

2012 – Space Shuttle Enterprise

April 27, 2012, Space Shuttle Enterprise at JFK International Airport

15

SGHA Initially published in 1964 and used exclusively between IATA airlines Recognized as the industry standard, and used by airlines and both

independent and airport owned handling companies. Updated every five years Main Agreement sets out the general terms Annex A 14 sections and subsections covering virtually every aspect of

ground handling services. Annex B is where the parties list specific services to be provided, the price

to be paid, the term of the agreement and any modifications to the provisions spelled out in the Main Agreement. In many cases, supporting documents are attached.

16 Airport Handling Manual (AHM) 34th Edition

Passenger Services “ A Self-Service & Simplified Process” 17

The February 2000 IATA Initiative of Simplifying Passenger Travel Interest Group (SPTIG) evolved into the

Passenger Experience Management Group (PEMG)

Departure and Arrival Steps What has Changed !

Self booking and e-tickets

Remote self check-in and kiosk check-in

Up to three loading bridges

Quick turnaround times

RFID baggage tags and containers

Faster baggage delivery

Various airlines alliances and smoother transfers

Simplified entry clearance formalities

Security screening process

18

Ramp Services Some Changes !

Stairs and loading bridges Baggage carts and dollies Conveyor belts and loaders Towbarless tractors Interline baggage transfers Fuel trucks or in-ground fuel GPU and water trucks or gate power & water

19

Cargo and Mail Services

Air Mail was always a high priority, it often displaced cargo and baggage

March 3, 1919: U.S. Starts International Airmail Service delivery by flying 60 letters from Vancouver to Seattle. In the cockpit: Bill Boeing

Although there were a few attempts to organize air freight airlines from the 1920s on, the first commercial airlines that were all-cargo did not emerge until after WW II.

Ground Handlers load, unload and transport cargo and mail on and off flights, to and from warehouses and on and off airports

20

GSE Gas Emissions Survey

GSE Type Total Diesel Electric Gasoline Propane Natural Gas Solar OtherBaggage/Cargo Tugs 2,575 15% 17% 53% 3% 0% 0% 12%Cars/SUV/PickUps/Vans 1,132 5% 1% 84% 0% 0% 0% 11%Belt Loaders 1,102 25% 15% 45% 1% 0% 0% 15%Other 843 52% 4% 28% 2% 0% 0% 14%Aircraft Tractors/Tugs 705 68% 11% 8% 0% 0% 0% 13%Generrators/GPUs 487 61% 10% 7% 0% 0% 0% 22%Deicing Trucks 399 65% 1% 27% 0% 0% 0% 8%Lifts 344 22% 26% 27% 6% 0% 0% 20%Carts 330 1% 78% 6% 1% 0% 0% 15%Cabin Service/Catering Trucks 320 52% 0% 15% 0% 0% 0% 32%Forklifts 314 13% 9% 14% 45% 0% 0% 20%Air Conditioners/Heaters 312 76% 3% 12% 0% 0% 0% 10%Cargo Loaders 281 79% 0% 8% 0% 0% 0% 13%Lavatory Trucks/Lav Carts 177 18% 8% 60% 0% 0% 0% 14%Air Start Units 160 72% 1% 3% 0% 0% 0% 25%Fuel Trucks 151 65% 2% 9% 0% 0% 0% 25%Light Carts/Light Stands 111 65% 2% 7% 0% 0% 0% 17%Passenger Stairs 95 32% 1% 42% 1% 0% 0% 24%Buses 69 22% 0% 7% 0% 55% 0% 16%Hydrant Carts/Trucks 62 61% 0% 23% 0% 0% 0% 16%Maintenance Trucks 56 29% 0% 45% 0% 0% 0% 27%Surveyed GSE Average 10,025 34% 12% 37% 3% 1% 0% 15%

21

In Flight Connectivity

Monitor Flight Connections and Connecting Gates Change Itinerary Reconfirm Hotel Reservation Reconfirm Ground Transportation Arrangements Arrange for Pick up Check-in for Onward Flight Check Weather and Destination Information Access e-mails

22

Ground Handling (GH) Contribution to Industry Objectives

GH will help aviation reduce airports gas emissions. GH is over 990 Businesses Globally. GH employs and sustain many in aviation. GH efficiently handle 6.4 trillion of goods on and off airports & flights. GH are in contact with most of the 3 billion passengers annually. GH contribute to industry safety.

23

Closing Remarks

Airlifts and Relief Operations during Natural Disasters Bridging the gap between nations and people Impact on Trade, Tourism, Hospitality Industry and Global Economies Moving People and Goods Negotiation, Cooperation, Diplomacy and Common Language Safety and Security Spearheading Creative and Innovative Solutions Airports and Terminals of the Future

24

Closing Remarks

Airlifts and Relief Operations during Natural Disasters Bridging the gap between nations and people Impact on Trade, Tourism, Hospitality Industry and Global Economies Moving People and Goods Negotiation, Cooperation, Diplomacy and Common Language Safety and Security Spearheading Creative and Innovative Solutions Airports and Terminals of the Future

25

Closing Remarks

Airlifts and Relief Operations during Natural Disasters Bridging the gap between nations and people Impact on Trade, Tourism, Hospitality Industry and Global Economies Moving People and Goods Negotiation, Cooperation, Diplomacy and Common Language Safety and Security Spearheading Creative and Innovative Solutions Airports and Terminals of the Future

26

WELCOME

5

Moderator

Hemant Mistry Director, Airports and Fuel, IATA

Panelists

Steven Dickson Group Head, Ground and Inflight Operations, Air Asia Berhad

Patrick Komen Managing Director, Kenya Aerotech Limited

Walter Riggans Divisional Vice President

Emirates Airport Services (Outstations), Emirates

Mohamed Sallauddin Mat Sah General Manager Marketing, Malaysia Airports

Mervyn Walker EVP Operations, Menzies Aviation

Business Growth and Development

Improving net profits and EBIT margins

6

-35

-25

-15

-5

5

15

25

-9.0

-6.0

-3.0

0.0

3.0

6.0

US

$ b

illio

n

% r

even

ue

s

Global commercial airline profitability

Net post-tax profit(right scale)

EBIT margin(left scale)

Source: IATA (forecast), ICAO (history)

Even in the good years airline returns are inadequate Below WACC returns indicate intense competition and fragile financing

Emerging markets like Asia Pacific have been driving global air travel growth over recent years

More mature markets like North America growing slower than global trends

Middle Eastern airlines have seen the strongest rates of expansion in air freight over recent years

By contrast, carriers in Asia Pacific have performed below the global trend

The trend of emerging markets leading air travel growth is expected to continue

Asia Pacific expected to expand at the strongest rate (7%) among regions over the next 5 years

Emerging markets will also feature strongly in air freight growth over the next 5 years, with Africa leading

Europe is also expected to perform strongly, but North America to trail industry

12

Moderator

Hemant Mistry Director, Airports and Fuel, IATA

Panelists

Steven Dickson Group Head, Ground and Inflight Operations, Air Asia Berhad

Patrick Komen Managing Director, Kenya Aerotech Limited

Walter Riggans Divisional Vice President

Emirates Airport Services (Outstations), Emirates

Mohamed Sallauddin Mat Sah General Manager Marketing, Malaysia Airports

Mervyn Walker EVP Operations, Menzies Aviation

Business Growth and Development

WELCOME

14

Henrik Ambak VP, Ground Services & Commercial IT, Cargolux

Ingrid Braeuninger VP Sales and Business Development, ATS

Enrique Jose M. Clemente A340/330 Captain,

SAVP - Flight Operations Subdept. FOD Philippine Airlines

Improved flight safety and less

ground damage?

Forget SGHA article 8.5 it's all about 5.12!

15

Airlines take active steps to ensure adequate understanding of the

SMS requirements for outsourced ground handling activities across

internal departments, and

GSPs ensure that they have SMS in place and make it part of their

selling effort – An ISAGO certificate is one way to evidence, while

when a new ground handling contract has been concluded then the

practical interaction between the SMS of the airline and the GSP is

added to the “implementation checklist”

The (bilateral) AGSA Working Group recommends that

WELCOME

17

Networking Break

WELCOME

19

Moderator

Peter Esteie Head of Ground Operations & Airport Safety, Airport Operations – EIJG, Airbus,

GSEE task force member

Panelists

Bill Bender GSE Specialist, Air Canada, Chair GSEE Task Force

Lee Coon Director of Global Sales and Service, JBT AeroTech

Talha Goksel Board Member, Celebi

Gustavo Miller Regional Manager Far East and SEA, Cavotec Shanghai Ltd.

Ramp of the Future

20

Ramp of the Future

Gustavo Miller Regional Manager Far East and SEA,

Cavotec Shanghai Ltd.

21

Current and future challenges to the improvement of ground operations

could help meet some of the current demand for faster turnaround times,

CO2 emissions reduction, improved safety and reduction of accidents

on the apron.

Airports ground operations main challenges consist of: Congestion, Turnaround time

GSE & Aircraft pollution (APU)

Aircraft damages

Safety

New aircraft requirements

Mobile GSE taxi way incursion

Ground operations efficiency

Return on Investment

E³ GATE, the most efficient ramp

22

E³ Gate: Economy, Ergonomics & Environment

Economy: No risk of collision between GSE & aircraft (5 ground handling services*)

Fuel savings (aircraft APU & GSE)

Reduced GSE CAPEX and OPEX (maintenance costs)

Reduced airport insurance policies covering potential aircraft damages due to GSE

Faster turnaround time

Extra revenues with carbon credits

Improved utilization ground handling manpower & efficiency

No requirement of GSE fleet management (for those 5 ground handling services)

*: 400Hz – PCA – Potable & Blue water - Sewage

E³ GATE benefits (1/2)

23

Ergonomics Improved working environment & conditions

Higher level of safety

Less manpower intensive

Seamless integration of services at the gate

Pleasant boarding and disembarking passenger experience

Environment 60% emissions reduction at the ramp (vs using mobile diesel GSE)

No APU time during ground operations and switched off <60s after contact

Reduced noise emissions

Cleaner air (Crew, passengers, airport operators, neighbourhood)

LEED Certifications

E³ GATE benefits (2/2)

24

E3 Gate a proven gate design and already in operation Dortmund Airport (DTM - Germany)

Bahrain Int’l Airport (BAH - Bahrain)

Dubai Int’l Airport (DXB- UAE)*

E3 Gate movie

*: 3 out of 5 Ground Services (400Hz – PCA – Potable water)

E³ GATE already in operation

25

E3 Gate movie

26

Moderator

Peter Esteie Head of Ground Operations & Airport Safety, Airport Operations – EIJG, Airbus,

GSEE task force member

Panelists

Bill Bender GSE Specialist, Air Canada, Chair GSEE Task Force

Lee Coon Director of Global Sales and Service, JBT AeroTech

Talha Goksel Board Member, Celebi

Gustavo Miller Regional Manager Far East and SEA, Cavotec Shanghai Ltd.

Ramp of the Future

27

Ramp of the Future

Lee Coon Director of Global Sales and Service, JBT AeroTech

Aircraft Damage Reduction

Technology Available Today

Aircraft Damage

• Large cost for airlines and handlers

• Need to reduce, avoid and detect aircraft strikes

Ways to Reduce Risk of Damage

• Low tech mitigation

– Alignment aids

– Spotters

– Bumpers

– Whiskers

• Sensors and interlocks

– Radar, laser, ultrasonic, inductive,

pressure

• Fully automated operations

– Example: self parking car

Potential Issues

• Reliance on automation weakens enforcement of

Standard Operating Procedures

• Automated movement creates new hazards for operators

• System failure can result in aircraft strikes

• Differences between equipment types / manufacturers

can result in dangerous conditions

JBT Basic Design Approach

• No automated movement

– All equipment movement requires a positive operator input.

• Reinforce Standard Operating Procedures

– Operator remains responsible for carrying out operations

– System should only warn/inhibit operation if SOP not followed

• SOP dictates how system is set up

– Standard Operating Procedures vary by airport/operator

– System must be flexible and configurable

• Use of proven technology systems / components

JBT’s APD system

• 3 groups of sensors

– Equipment status (bridge up, cab

retracted, wings down)

– Aircraft proximity (radar, ultrasonic)

– Aircraft contact

• Controller

– Activates warnings & interlocks

– Display provides instructions

– Configuration of the system

• Input devices

– Hand throttle

– Alarm acknowledge switch

– Supervisor reset switch

Lessons learned

• Customers have different SOPs

– System must be flexible and configurable

• Hand throttle, ultrasonic sensors,

powered handrail

• System setup changes with experience

– Start with all interlocks active, disable some

based on user feedback

• Added features based on customer input

– Narrower detection profile for radar

– Alarm acknowledgment switch

– Second radar aimed upwards

– Aircraft strike notification

– Retrofitable to existing fleet

www.jbtaerotech.com

Thank You

37

Moderator

Peter Esteie Head of Ground Operations & Airport Safety, Airport Operations – EIJG, Airbus,

GSEE task force member

Panelists

Bill Bender GSE Specialist, Air Canada, Chair GSEE Task Force

Lee Coon Director of Global Sales and Service, JBT AeroTech

Talha Goksel Board Member, Celebi

Gustavo Miller Regional Manager Far East and SEA, Cavotec Shanghai Ltd.

Ramp of the Future

WELCOME

WELCOME

41

Speakers

Cees de Vos Director Innovation, Air France KLM

Raul Oscar Gonzalez-Pacheco Garcia

Innovation Manager, Iberia

Andrew Price Head of Airport Operations, IATA

Key Drivers of Baggage

Innovation

42

IATA Baggage Services

‘Reducing costs and improving process

for a better ground experience’

Andrew Price Head of Airport Operations, IATA

© IATA 2014

Objectives of todays presentation

Today you will learn of IATA Baggage Service strategic

direction, this is extremely relevant to IGHC as this will

impact ground handlers and airlines alike

© IATA 2014

Baggage Services

• Focus:

Represent, Lead and Serve the industry in the baggage area.

• Areas of activity include

‾ Setting and maintaining standards (Resolutions and Recommended

Practices)

‾ Assisting the industry to drive down mishandling, improve efficiency and

enable innovation

‾ Enabling airlines, airports and Strategic Partners to work together

© IATA 2014

Working with

• Airlines

• Airports

• Aviation IT providers

• Governments

• Security Authorities

• Ground handlers

© IATA 2014

InBag 2013-2020

Driven by 13 projects, by 2020:

• A reduction in mishandling of 50% from the 2012 baseline

• Working with the industry to implement tools and techniques

to improve baggage processing

• Making baggage sustainable, by enabling innovative revenue

streams

© IATA 2014

Enablers you should be aware of

10 Digit license plate Global end to end Baggage Tracking Baggage Quality Disruption based Baggage Handling Home Printed Baggage Tag presented by

Electronic Baggage Tag presented by

Electronic Claim Receipt

© IATA 2014

10 Digits License Plate What is it? The baggage license plate is the number used to match a physical bag to the messages sent between systems concerning that bag Why is it important? To stop the mismatch between the physical bag and the baggage data, to have a consistent format across the industry Example: 3006123456 rather than PA123456 • Resolution 751 was effective 1st July 2013 Issue: Some ground handlers are not using 10 Digit License Plate yet

© IATA 2014

Global end to end baggage tracking What is it? Ensuring Airlines are capable of tracking bags and providing information to passengers and to other parties.

Why is it important?

• For greater baggage control, reduce mishandling and

improve efficiency

• Increase passenger satisfaction

• Provide evidence to an automatic interline proration process

• Airlines will track bags, load, arrival and transfer

The member shall be able to (Resolution 753, effective June 2018):

© IATA 2014

What is it?

Shifting the focus on baggage performance from a ratio or number bags

mishandled per 1000 passengers flown to defining quality metrics for airports in

key baggage areas

What it will cover?

• A focus on improvement across the baggage chain

• Measures must be capable of improvement

• Challenge existing SLA’s

• Scorecards for easy communication

Baggage Quality

© IATA 2014

Baggage Quality- Scorecard Example

© IATA 2014

Disruption baggage handling What is it? Baggage is processed in a highly automated manner, and only the exceptions need to be handled specially to prevent mishandling. This project will introduce the best practices for exception handling A subgroup has been formed to develop an evolving best practice document for the industry. A generic communication plan will be proposed to help handle minor and major disruptions

© IATA 2014

Disruption baggage handling

IT related

• Bag tag Printer Errors both

above and below the wing

• BHS errors

• Hand Scanner failures

• Missing BSM

The Subgroup is currently looking

at the following disruptions

• Flight late arrival (delay)

• Flight cancelation

• Weather disruptions

• Hand baggage that does not fit in the

aircraft

• Bags left behind

• Power outages

The best practice document will be shared with the industry

© IATA 2014

Home Printed Bag Tag What is it?

Giving greater control to the passenger, allowing them to print their

baggage tag before arriving at the airport, speeding up airport check-in processes

Key pointers:

Government approval is required before implementation

Airlines must permission from local Customs authorities

© IATA 2014

55

Home Printed Bag Tag

Over to for a closer look

56

MyBag Tag

‘Reducing costs and improving process

for a better ground experience’

Dr. Raúl González-Pacheco

Innovation, Iberia

rgonzalez@iberia.es

Página 57

Industry trends are focused on the implementation of HPBT aligned with Fast Travel solutions

For the last 3 years, IATA and a group of

airlines and airports have been assessing

the possibility to get passengers printing

bag tags from home and a use a reusable

plastic holder to affix the tag on the bag

IATA’s Fast Travel WG and Baggage WG

are working on the definition of the Home

Printed Bag Tag Specifications

It is expected that the new edition of the

PSCRM will include an update to the RP

740 adapted to HPBT requirements and

specifications

Industry trends…

Most of the main worldwide airlines and

airports are working on the implementation

of the Home Printed Bag Tag

Ease Bag Drop

Increase self products’ penetration

Reduce airport processing time

It introduces notable benefits from both, client and airline, point of view

Página 58

HPBT benefits

• Possibility of checking in online in a single

step

- Airport processes are limited to bag drop

- Further possibility of checking in online

in a single step for return tickets (1)

• Reduction to the minimum of airport

processes

- Optimization of customers´ time:

possibility to arrive later o to spend more

time at leisure area (VIP lounge, retail,

etc.)

- Removing the need of interaction with

ground handling personnel till boarding

• Direct reduction of resources at the airport,

related to the removal of bag tag printing

- Diminishing the needs of kiosks

• Increase of the attractiveness of check-in

online, that must derive in a higher

penetration

- Increase of indirect incomes related to

the web

Client Airline

(1) In the case of clients with a return ticket in the same day or in higher periods in the short term (related to the initiative early check-in)

Airport processing time will be significantly reduced with MyBagTag implementation, fostering the self service products penetration

Página 59

Check-in

Bag Tag

Bag Drop

Boarding

H – 1-2 days H – 120 H – 10 Airport processes

Board

TIMELINE

New functionality

Bag Tag validation

and induction

(10 sec.)

MyBagTag should attract clients from the rest of check-in channels

Página 60

Web Kiosk Counter with

Bags

without

Bags

Web

0%

Mobile

Kiosk -

Counter -

Bag Printing

Ch

eck-i

n

Pax already check-

in online or mobile

New pax to be

captured

Página 61

MyBagTag (HPBT): a key factor for check-in transformation

Check-in Fusion 3.0

Self bag-drop

Deploying Self Bag Drop

modules

Early check-in

Return tags

Same tag valid for return flight

Home printed bag-tag

Making possible to print the bag

tags at home

Página 62

An easy and intuitive process

• Along the web check-in process,

the passenger is requested for…

− Number of bags

− If he/she likes to print the tags

• Bag tags and BP are printed

together

− Bag Tag number is added to

the pdf boarding card so that

the bag can be tracked if lost

MyBagTag Bag Drop Plastic Holders Web check-in at IB.com

• The passenger folds the tag

following printed instructions

• Plastic holder is deliver at the

airport

• Bag tag is inserted into the plastic

holder

• Dedicated Fast Bag Drop counters,

where the tag is validated and the

luggage inducted through a mobile

device (PDA)

− PDA is connected to IBERIA’s

DCS as well as to Siemens

PLC, so as the bags can be

checked and inducted remotely

1 2 3

Home Printed Bag Tag – Customer Process

Página 63

New check-in online process has been adapted to MyBagTag product

Página 64

Design done under IATA recommendations

Punto a Punto

En Conexión

Tag design Plastic holder design

Página 65

A promotional stand has been installed at MAD airport for the launching Passengers are assisted by ground personnel on the new process to ease and

promote it

Página 66

First users of MyBagTag

Statistics of MyBagTag in MAD and other domestic

destinations

Página 67

Weekly evolution (daily tags average)

(15/07 – 07/04, # tags/day)

MyBagTag average weekly penetration evolution

(15/07 – 07/04, % MyBagTag / pax web carrying luggage)

13

2

12

1

22

3

16

7

18

5

12

0

94

85

62

66

51

41

45

49

48

52

39

38

42

45

47

41

12

3

12

9

71

37

28

21

22

28

30

43

32

31

31

43

37

11

3

59

85

89

87

10

9

10

5

11

6

10

4

67

52

49

42

40

41

45

42

29

35

32

39

42

35

67

60

60

65

32

19

19

21

27

34

29

30

33

31

30

33

0

50

100

150

200

250

15-jul21-jul

29-jul04-ago

12-ago18-ago

26-ago01-sep

09-sep15-sep

23-sep29-sep

07-oct13-oct

21-oct27-oct

04-nov10-nov

18-nov24-nov

02-dic08-dic

16-dic22-dic

30-dic05-ene

13-ene19-ene

27-ene02-feb

10-feb16-feb

24-feb02-mar

10-mar16-mar

24-mar30-mar

07-abr13-abr

Pro

me

dio

Eti

qu

eta

s/d

ía

Origen Madrid Origen A. Nacionales

8%

8%

11

%

9%

10

%

9%

7%

7%

6%

8%

5%

4%

5%

5%

5%

6%

5%

5%

6%

6%

7%

5%

7%

8%

7%

5%

5%

4%

3%

4%

4%

5%

4%

4%

4%

5%

5%

7%

4%

6%

5%

5%

5%

5%

5%

5%

4%

4%

4%

3%

3%

3%

4%

4%

3%

4%

3%

4%

4%

4%

5%

5%

4%

4%

3%

2%

2%

2%

3%

3%

3%

3%

4%

3%

3%

3%

0.00%

2.00%

4.00%

6.00%

8.00%

10.00%

12.00%

15-jul21-jul

29-jul04-ago

12-ago18-ago

26-ago01-sep

09-sep15-sep

23-sep29-sep

07-oct13-oct

21-oct27-oct

04-nov10-nov

18-nov24-nov

02-dic08-dic

16-dic22-dic

30-dic05-ene

13-ene19-ene

27-ene02-feb

10-feb16-feb

24-feb02-mar

10-mar16-mar

24-mar30-mar

07-abr13-abr

% P

en

etr

ació

n M

ed

io

Origen Madrid Origen A. Nacionales

Madrid-Barajas Domestic Airports

Madrid-Barajas Domestic Airports

MyBagTag – Status of authorizations

ZRH GVA

BRU

LIN/MXP

DME

VCE

LIS

ORY

VIE

TLV

FCO

Authorized

In Process

Denied

MUC PRG

Página 68

MyBagTag – Status of authorizations

Página 69

Authorized

In Process

Denied

Pending TSA

JFK

BOS ORD

LAX

MIA

BOG UIO

GYE

MEX

SAL

SCL

SJO CCS

GIG

DKR

GRU

GUA

LIM

LOS

SSG

EZE

PTY

Página 70

Latest status of international scales approval (18th March 2014)

15

10

5

6

36

Authorized In Progresswith local Authorities

In Progresswith Security Division

Not Authorized Total Stationswith check-in online

BOG, BRU, DME,

GVA, GYE, LIN,

MPX, MEX, PTY,

SAL, SCL, SJO, UIO,

VCE, ZRH

CCS, DKR, GIG, GUA, GRU,

LIS, LOS, ORY, SSG, VIE

BOS, JFK, LAX, MIO, ORD

EZE, FCO, MUC,

PRG, TLV, LIM

(1)

MyBagTag authorizations – International destinations status

EZE: Not authorized by security division

FCO: Might not satisfy a correct sorting of baggage

MUC: Only approved as a pilot

PRG: When printing in b/w, green stripe can not be distinguished

TLV: To be analyzed after the implementation of BHS (Jun’14)

LIM: Considered as a vulnerable product

(1)

Página 71

Promotional video

THANK YOU

Electronic Bag tag

What is it?

A reusable baggage tag, with an electronic display

What’s the state of play?

A subgroup is defining an industry standard, (Resolution will be proposed

to the JPSC in October)

Many of the IATA strategic partners offer solutions

Some airlines are already trialing Electronic Bag tag and Qantas have

been using a form of electronic bag tag for many years.

© IATA 2014

74

Electronic Bag Tag

Over to for a closer look

75

Electronic bag tag developments at

Air France-KLM and partners

Cees de Vos

Director Innovation Outstations & Partnerships

Air France KLM

© IATA 2014

http://youtu.be/QbI88YkvLZ0

Why ?

Why ?

• Push airport processes off airport:

• Passengers can prepare their trip without airport stress

• Airport – Airline efficiencies: hardware, software, paper, m2

• Faster bag drop: dedicated fast bag drop points for pre-tagged luggage

• Highest stress factor for business travelers is (insecurity about) lost or

delayed luggage: tracking functionality and fast retrieval of delayed luggage

• Recognition and personalization: sleeves that indicate Frequent Flyer level

• Enabling future RFID tracking at airports: improved baggage performance

• In line with other Air France-KLM and industry developments: Home Printed

Bag Tags

Electronic bag tag

81

eTag & eTrack combo

eTag is placed on the luggage handle, the eTrack inside the suitcase

Frequent Flyer member checks in online or with phone

Barcode is automatically sent to eTag via GSM chip in eTrack and bluetooth in both devices

Passenger proceeds to fast bag drop

Passenger tracks bag via smartphone app

Baggage sorting via barcode or RFID

Prevention of misloading by operational tracking

Simple rerouting message via GSM

Auto on/off switch GSM when loaded and offloaded aircraft

Personalized device due to customizable sleeves

Technology: 2 devices

E-ink screens

RIFD, Bluetooth, GSM, GPS

Rechargeable battery in eTrack, permanent battery in eTag

Shock proof, waterproof

eTag

Frequent Flyer member checks in online or with phone at home

Synchronizes phone with eTag through bluetooth

Passenger proceeds to fast bag drop

Baggage sorting via barcode or RFID

Personalized device due to customizable sleeves

Frequent Flyer membership required

No battery recharging needed

Technology:

E-ink screens

Bluetooth & RFID

Non-rechargeable battery

Shock proof, waterproof

eTrack Use case:

Passenger puts eTrack into suitcase or hand luggage

Tracks suitcase or hand luggage via smartphone app

When suitcase is lost, location is easily found by passenger through GSM/GPS

tracking

Auto on/off switch GSM when loaded and offloaded from aircraft

Personalized device due to customizable sleeves

Technology in tag:

Rechargeable battery

Shock proof

GSM/GPS embedded chip

Bluetooth

integrated limited edition suitcase

Frequent Flyer member checks in online or with phone

Barcode is automatically sent to eTag via GSM chip in eTrack and bluetooth in both devices

Passenger proceeds to fast bag drop

Passenger tracks bag via smartphone app

Baggage sorting via barcode or RFID

Prevention of misloading by operational tracking

Simple rerouting message via GSM

Auto on/off switch GSM when loaded and offloaded aircraft

Personalized device due to customizable sleeves

Technology: 2 devices

E-ink screens

RIFD, Bluetooth

GSM / GPS

Rechargeable battery in eTrack, permanent battery in eTag

Shock proof, waterproof

Done so far

Done so far: Prototyping

Done so far: Testing

E-ink barcode readability testing

RFID testing

Robustness testing

Track and trace testing

Customs testing

On-off switch testing

Customer testing

Partners

Co-development project of Air France – KLM and Delta Air Lines:

• specs, operational testing environment, customer testing, development, funding, customer proposition, legislation, certification

Dutch-British technology firm: FastTrack Company:

• Building prototypes, engineering, assembly, Telco integration, hardware and software development

Samsonite: global suitcase market leader

• Suitcase prototype design, customer proposition

Skyteam airline alliance

• Feedback from Skyteam partners in project, funding startup phase

IATA supported with knowledge and network:

• KLM chairman of electronic bag tag working group in IATA. IATA coordinating EU approval. IATA preparing recommended practise.

KPN selected as Telco partner:

• Developing messaging and tracking logic

Partners

Next steps

Device development

Testing, testing, testing

Optimizing, optimizing, optimizing

Legislation

IATA lobbying for new customs code on home printed and

electronic bag tags

Certification

Airline system integration

cees-de.vos@klm.com

www.fasttrackcompany.com

Electronic Baggage Receipt

What is it?

Replacing the Passenger the paper claim portion of the

baggage tag with an electronic version - email, sms, airline

application

This is very important for Electronic and Home Printed

Baggage Tag

Standard: IATA Resolution 752

© IATA 2014

Electronic Baggage Receipt example

© IATA 2014

Thanks for your attention…

Join us Today from 1400 to 1530…

‘Solving Baggage issues today and preparing for the future’

1)InBag: Improving the passenger baggage experience, a

deep dive into Home printed and electronic baggage tag

2)Mobile Solutions, keeping bags moving presented by

3)Aviation IT, reducing mishandling and improving

efficiency presented

For anything Baggage email: Baggage@iata.org

© IATA 2014

WELCOME

IGHC BUSINESS

98

Voting on

Proposed changes to AHM

99

AGSA AHM Chapter 8

100

Voting Item 1:

o AHM 801: Amended

o AHM 802: Deleted

o AHM 803: Amended

AGSA Proposed Changes – Ed. 35

101

Y/1 In favor:

N/2 Against:

Vote on Item 1

102

Voting Item 2: o AHM 810 Main Agreement, Article 7, 7.1 – Amended

o AHM 810 Main Agreement, Article 7, 7.3 – Amended

o AHM 810, Annex A, 5.3 – Amended

o AHM 810, Annex A, 5.3.1 – Amended

o AHM 810, Annex A, 5.4.1 – Amended

o AHM 810, Annex A, 6.2.2 – Amended

o AHM 810, Annex A, 7.2.1 – Deleted

o Procedure – for Line Maintenance, Annex B, 6.1 – Amended

AGSA Proposed Changes – Ed. 35

103

Y/1 In favor:

N/2 Against

Vote on Item 2

104

Voting Item 3:

o AHM 810, Main Agreement, Article 7.3 – New

AGSA Proposed Changes – Ed. 35

105

Y/1 In favor:

N/2 Against

Vote on Item 3

106

Voting Item 4:

o AHM 811 – New (yellow pages)

AGSA Proposed Changes – Ed. 35

107

Y/1 In favor:

N/2 Against

Vote on Item 4

108

ASG AHM Chapter 6

109

ASG Proposed Changes – Ed. 35

Voting Item 1: o AHM 620: Amended

o AHM 633: Amended

o AHM 640: Amended

o AHM 651: Deleted

o AHM 652: Amended (merge of AHM 651, 652 & 653)

o AHM 653: Deleted

110

Y/1 In favor:

N/2 Against :

Vote on Item 1

111

GSEE AHM Chapter 9

112

GSEE Proposed Changes – Ed. 35

Voting Item 1: o AHM 900: Amended

o AHM 913: Amended

o AHM 925: Amended

o AHM 933: Amended

o AHM 969: Amended

o AHM 976: Amended

113

Y/1 In favor:

N/2 Against :

Vote on Item 1

114

THANK YOU

Ground Handling Council Task

Force members

WELCOME

CLOSING REMARKS

117

Afternoon Workshops 13:30 – 15:00

Mobilization at the ramp – Data capture for both billing and service level compliance

Opal Room

14:00 – 15:30 Solving today’s baggage issues

and preparing for the future, Jade room

15:30 – 17:00 E-invoicing, Opal room

15:30 – 17:00 Identifying your safety risks, Jade room