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Welcome
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Transcript of Welcome
PUBLIC INQUIRY 2013
“We need a patient centred culture, no tolerance of non compliance with fundamental standards, openness and transparency, candour to patients, strong cultural leadership and caring, compassionate nursing, and useful and accurate information about services”
Robert Francis (2013)
Hospital patients routinely treated in storeroomsNearly two-thirds of nurses in poll say patients treated in areas not designed for clinical care, from cupboards to kitchen. Guardian , Tuesday 9 March 2010
HUMAN FACTORS: SILENCE KILLS
Poor/no understanding of accountability
Failure to connect ethical conscience to professional practice
Lack of psychological safety
Stress, burn out, depression leading to ‘detachment’
Hierarchies within and across professional groups
Poor team relations – collection of individuals versus team
Culture – gender issues
Ineffective or poor leadership
Disempowerment/fear
Someone else’s job
WHAT DOES A PERSON DESERVE BY BEING A PERSON?
What do they
deserve from
you?
If you describe
someone as a
person, what do
they deserve?
THE VAUGHAN CHALLENGE
‘To survive and actually thrive in nursing, we will all need to pull together as a profession and begin by working together at the bedside and being great team players willing to support each other. Something magical happens when we give to others; wonderful things begin to come back to us in far greater ways than what we have originally given.’
Val Gokenback (2012)
THE VAUGHAN CHALLENGE
Reflect – what could you do differently?
Now you have decided what you are going to do differently – WHO are you going to tell?
Tell people at home what you are going to do!
Tell people at work what you are going to be doing differently
The Vaughan Challenge:
When you go back to your workplace, give people permission to challenge you and ask for permission to challenge them
COMPASSION
‘Compassionate
action involves
working with
ourselves as much
as working with
others’
Pema Chodron