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WELCOME

To

Presentation Session

2

River Research Institute

Sharing of Learning Outcomes with RRI Officials Sharing of Learning Outcomes with RRI Officials

fromfrom

e-Government Management Coursee-Government Management Course

Presented byPresented by

Md. Alauddin HossainMd. Alauddin Hossain

SSO, RRI, Faridpur.SSO, RRI, Faridpur.

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Presentation Outline Presentation Outline Objective of the e-Government CourseObjective of the e-Government Course E-Government Management Course ContentE-Government Management Course Content E-Government Concepts and Component, E-Government Concepts and Component,

ChallengesChallenges Data Information and KnowledgeData Information and Knowledge Computer Systems and Networking Computer Systems and Networking Scope of e-government in RRIScope of e-government in RRI Challenges for e-government in RRIChallenges for e-government in RRI Recommendation for improving capacity Recommendation for improving capacity

building of RRI for e-governmentbuilding of RRI for e-government

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Objective of the e-Govt. Magt. Objective of the e-Govt. Magt. Course Course

To help the participants understand basic To help the participants understand basic concepts of e-Governance and endow concepts of e-Governance and endow them with adequate knowledge to them with adequate knowledge to identify and address issues as well as identify and address issues as well as challenges for e-Governance challenges for e-Governance implementation in their respective implementation in their respective workplacesworkplaces

To enable trainee officers to plan and To enable trainee officers to plan and implement e-government projects in the implement e-government projects in the public sector with a view to bringing in public sector with a view to bringing in increased efficiency and transparency increased efficiency and transparency and benefits to citizenand benefits to citizen

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Objective of the e-Govt. Magt. Objective of the e-Govt. Magt. CourseCourse

To develop the participants as trainers by To develop the participants as trainers by inculcating expertise and confidence in them inculcating expertise and confidence in them to deliver the e-Government Management to deliver the e-Government Management educational programmes on going basiseducational programmes on going basis

To give the participants basic ideas of To give the participants basic ideas of computer network environment, computer network environment, comprehensively orient them with ICT tools comprehensively orient them with ICT tools and enable motivate them to introduce ICT and enable motivate them to introduce ICT tools for data management & improving tools for data management & improving public services in their respective public services in their respective organizations.organizations.

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Objective of the e-Govt. Magt. Objective of the e-Govt. Magt. CourseCourse

To impart requisite knowledge and To impart requisite knowledge and technical know-how to plan and oversee technical know-how to plan and oversee the use of ICT in the public sector; and the use of ICT in the public sector; and

To enable the participants to assess To enable the participants to assess current needs and accordingly design and current needs and accordingly design and offer training programs to increase public offer training programs to increase public sector manager’s knowledge of ICT and e-sector manager’s knowledge of ICT and e-Government Management.Government Management.

To help officers and managers (in public To help officers and managers (in public sector organizations) so that they can sector organizations) so that they can improve the situation of their country and improve the situation of their country and their citizens with IT. their citizens with IT.

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Back to slide 4

E-Govt. Magt. Course ContentE-Govt. Magt. Course Content

Major parts: Major parts: A: Introduction about e-GovernmentA: Introduction about e-Government

B: E-Government Architecture and SystemsB: E-Government Architecture and Systems

C: Implementing e-government systemsC: Implementing e-government systems

D: Managing e-governmentD: Managing e-government

Evaluation:Evaluation: Quiz test, Close exam, Open exam, Quiz test, Close exam, Open exam,

IndividualIndividual

assignment, Group Assignment, Study tour,assignment, Group Assignment, Study tour,

Cultural program. Cultural program. 8

E-Govt. Magt. Course ContentE-Govt. Magt. Course Content……contdcontd

Chapter Topic

Part A-Introduction1 Introduction2 E-government

Part B-e-Government Architecture3 e-Government Architecture & Systems

4 Data Networks5 Data Management6 Enterprise Systems (e-procurement, supply chain management,

Financial services, Enterprise Resources Planning Systems (ERP)

7 Citizen Services8 Security and Privacy

Part C-Implementing e-Government Systems9 ICT Investment Management & Developing a Business case10 Systems Building & Acquisition

11 IT Project ManagementPart D-Managing e-Government

12 Operations Management13 IT Governance, Strategy and Planning14 People and organizational issues

15 Political, Legal, Ethical and Environmental Issues9

Back to slide 4

Relevancy of E-government in Relevancy of E-government in LDCsLDCs

Streamlined government processes;Streamlined government processes; Excellent cost-efficiency;Excellent cost-efficiency; Faster government services;Faster government services; Greater public service efficiency;Greater public service efficiency; Mobile-phone accessibility;Mobile-phone accessibility; Promotes citizen activism;Promotes citizen activism; Encourages an ICT-literate Encourages an ICT-literate

populationpopulation..

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Challenges for I.T. Challenges for I.T. Management / Management /

e-government in LDCse-government in LDCs Need knowledge of ICT and people managementNeed knowledge of ICT and people management Organizational leaders may not understand ICTOrganizational leaders may not understand ICT Reluctance to resource ICT properlyReluctance to resource ICT properly Organizations depend on critical systems – Organizations depend on critical systems –

reliability essentialreliability essential I.T. systems large and complexI.T. systems large and complex Globalization of I.T. systems (eg Internet Globalization of I.T. systems (eg Internet

applications)applications) Rapid technological changeRapid technological change Officers find it hard to express requirementsOfficers find it hard to express requirements Officers resist to changeOfficers resist to change

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What e-government managers need What e-government managers need to knowto know

The successful manager has knowledge of:The successful manager has knowledge of: I.T. GovernanceI.T. Governance How to plan strategically for I.T.How to plan strategically for I.T. Preparing business cases & evaluating returnsPreparing business cases & evaluating returns How to manage and control ICT projectsHow to manage and control ICT projects Technology and industry trends Technology and industry trends Current application software packagesCurrent application software packages I.T. operational (service) managementI.T. operational (service) management Managing human resourcesManaging human resources Change managementChange management Ensuring security of systemsEnsuring security of systems

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Data, Information and Data, Information and KnowledgeKnowledge

Data is the foundation of information Data is the foundation of information and knowledge.and knowledge.

Data refers to the raw inputsData refers to the raw inputs

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Data

Data, Information and Data, Information and Knowledge…Knowledge…contdcontd

DataData Representation of facts - qualitative or Representation of facts - qualitative or

quantitativequantitative

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Data, Information and Data, Information and Knowledge…Knowledge…contdcontd

InformationInformation Data that has been processed for a Data that has been processed for a

specific purpose or context in order to be specific purpose or context in order to be meaningful.meaningful.

KnowledgeKnowledge Information combined Information combined

with skills and with skills and experience.experience.

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Data, Information and Data, Information and Knowledge…contdKnowledge…contd

KnowledgeKnowledge Processed or value-added dataProcessed or value-added data An asset or strategic resourceAn asset or strategic resource The life blood of modern enterpriseThe life blood of modern enterprise

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Raw DataRaw Data

Raw Data Information Knowledge processing processing

Raw DataRaw Data

Raw DataRaw Data

Raw Data Information Knowledge processing processing

Raw DataRaw Data

Data, Information and Data, Information and Knowledge…Knowledge…contdcontd

Governments need data to guide:Governments need data to guide: Operational ActivitiesOperational Activities Tactical ActivitiesTactical Activities Strategic ActivitiesStrategic Activities

Data has valueData has value Value impacted by poor data quality or Value impacted by poor data quality or

gaps in the data.gaps in the data. Needs to be managed.Needs to be managed.

Requires time, funds and resources.Requires time, funds and resources.

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Data, Information and Data, Information and KnowledgeKnowledge

Data and information is valuable to Data and information is valuable to decision makers and citizens.decision makers and citizens. Examples:Examples:

Census data for urban planning. Census data for urban planning.

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IT Versus IS:IT Versus IS: Information Technology (IT) Information Technology (IT) consisted of all consisted of all

hardware and software and communications hardware and software and communications that support information systems or what a that support information systems or what a firm needs to use in order to achieve its firm needs to use in order to achieve its business objectives, where business objectives, where

Information system (IS) Information system (IS) refers to a set of refers to a set of interrelated components (collection, interrelated components (collection, processing, storing and distribution of data) processing, storing and distribution of data) to support decision making and help to support decision making and help mangers and workers analyze problems, mangers and workers analyze problems, visualize complex subject and create new visualize complex subject and create new products. products.

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(Laudon and Laudon, 2007)(Laudon and Laudon, 2007)

Elements of Information Systems Elements of Information Systems (IS)(IS)

Data

People

Hardware

Software

Telecommunications ICT

Procedure

Culture

Back Slide 4

Scope of e-government in Scope of e-government in RRIRRI Timely response & inter departmental cooperation Timely response & inter departmental cooperation

(specially between MoWR & RRI).(specially between MoWR & RRI). Developing simple working process to provide better Developing simple working process to provide better

service efficiently and effectively.service efficiently and effectively. Proper utilizing of existing resources (like Human Proper utilizing of existing resources (like Human

resources, LAN, website, Sophisticated software & resources, LAN, website, Sophisticated software & equipments.)equipments.)

Broad bandwidth connection is very essential for access Broad bandwidth connection is very essential for access to information all over the world.to information all over the world.

A database of River Systems of Bangladesh may be A database of River Systems of Bangladesh may be created.created.

A database of RRI manpower should be developed for A database of RRI manpower should be developed for different decision making quickly.different decision making quickly.

Website development for representing RRI activities and Website development for representing RRI activities and resources.resources.

A ICT Business Case can be taken for e-government.A ICT Business Case can be taken for e-government.21

Challenges for e-government Challenges for e-government in RRIin RRI

RRI has no vision / No specific roadmapRRI has no vision / No specific roadmap Lack of manpower (SO+AP)/ skill personnel Lack of manpower (SO+AP)/ skill personnel Need highly structured management systemNeed highly structured management system Need knowledge of ICT for RRI leaders(H. officials)Need knowledge of ICT for RRI leaders(H. officials) Ensure legal benefits in due timeEnsure legal benefits in due time Rapid technological changeRapid technological change RRI is passing critical time-reliability essentialRRI is passing critical time-reliability essential Managers resist to changeManagers resist to change Need controlled environmentNeed controlled environment ICT today is not only a matter of choice; it is the ICT today is not only a matter of choice; it is the

question of our existence in this information age. question of our existence in this information age.

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Recommendations for e-Recommendations for e-government in RRIgovernment in RRI

Need a good leader (who has Need a good leader (who has championshipchampionship)) Should be set a vision and a specific road map.Should be set a vision and a specific road map. Should be changed mind set & attitude.Should be changed mind set & attitude. Immediately should be recruited entry level officer Immediately should be recruited entry level officer

(SO and AP)(SO and AP) Should be started e-government management Should be started e-government management

(through developing business process/working (through developing business process/working process).process).

Broad bandwidth connection is very essential for Broad bandwidth connection is very essential for access to information all over the world. It would be access to information all over the world. It would be helpful to keep all scientist up-to-date knowledge & helpful to keep all scientist up-to-date knowledge & technology &…………….technology &…………….

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Recommendations for e-Recommendations for e-government in RRI…..contd.government in RRI…..contd.

Legal benefits should be provided in time.Legal benefits should be provided in time. Dormitory system should be provided.Dormitory system should be provided. A database of RRI manpower should be developed A database of RRI manpower should be developed

for different decision making quickly.for different decision making quickly. A database of River Systems of Bangladesh may be A database of River Systems of Bangladesh may be

created. created. RRI PABX should be run immediately to improve RRI PABX should be run immediately to improve

connectivity .connectivity . In house training should be started.In house training should be started. Incentives should be provided to concerned Incentives should be provided to concerned

personnel.personnel. Start from yourself to do something.Start from yourself to do something.

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Thank You all Thank You all

Let us Develop Our Business Let us Develop Our Business ProcessProcess

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““Everyone thinks of changing the Everyone thinks of changing the world, but no one thinks of changing world, but no one thinks of changing himself.” himself.”

- Leo Tolstoy- Leo Tolstoy

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The Digital Age

ICT today is not only a matter of choice; it is ICT today is not only a matter of choice; it is the the

Question of our existence in this Question of our existence in this information age. information age.