WELCOME TO JIVE

W E L C O M E

Jive Communications is excited to be teaming with Tranont to provide a world-class busi-ness communications system to its members and their customers. We want to thank you for choosing Jive’s Hosted VoIP and Unified Communications solution to be a part of your business portfolio. We are looking forward to partnering with you for many years to come.

This welcome guide is a stepping stone in your partnership with Jive; it is the framework to ensure a positive experience. Our team stands ready to support you, and we are look-ing forward to assisting in your success!

HOW DOES JIVE WORK?

Jive is a Hosted VoIP technology. Simply put, your business phone system runs over your existing internet service. “VoIP” stands for Voice over Internet Protocol. “Hosted” means the servers and other hardware are maintained and upgraded o�-site by Jive.

WELCOME TO JIVE

Have questions?855-850-0080tranont@jive.com

HOW TO QUALIFY A REFERRAL

Questions to ask your potential referral:

What are you currently doing for your phone system?Are you looking to upgrade your phone system?Are you unhappy with your existing phone system? Are you interested in learning more about Hosted VoIP?

YOU RESPOND:

“Tranont has partnered with Jive Communications. Do me a favor, and take a call from Jive. I’ll have them call you and they can answer all your questions and help determine if Jive is a good fit for you.”

WHAT WE NEED FROM YOU

Prequalify all referrals.

Confirm you are talking to the decision maker.Confirm they are interested in talking to Jive.

Register all referral’s through the referral registration page at jive.com/Tranont.

Include all of your referral’s contact information, including:

Your Tranont associate name, ID, phone number and email.Best time and method to contact the referral.

Over 10,000 businesses trust Jive as their Cloud phone system provider. Jive can equip the businesses you refer with advanced features for one low, all-inclusive price. More than just a phone system in the Cloud, Jive provides a suite of features including voice, video, data, mobility, and fax. All designed with businesses in mind. Unlimited local & long distance calls in the U.S. & Canada is included in the Jive service.

WHY REFER JIVE TO BUSINESSES

Jive Referral Program - Welcome Guide

Here are just a few of our most popular features:

Unlimited Conference Bridges

Unlimited Auto Attendant

Mobile App

Video Calling

Call Recording

Voicemail to Email

Call Reporting/ Call Logs

Schedule Based Call Routing

Find Me-Follow Me

Unlimited Training & Support

25-49 Users

TIER 4

$21.95per device

10-24 Users

TIER 3

$23.95per device

5-9 Users

TIER 2

$25.95per device

1-4 Users

TIER 1

$29.95per device

AFFORDABLE

Jive is delivered at an “all-inclusive” price (per user), and o�ers a lower total cost of owner-ship for your valued customers. Jive’s pricing is drawn from five tiers based on the number of users in your customer’s business.

WHAT JIVE OFFERS

Jive Referral Program - Welcome Guide

*Extra charge for service

50+ Users

TIER 5

$19.95per device

ALL INCLUSIVE PRICING

Jive o�ers over 100 of the industry’s most advanced features, all included in our low, monthly per-user pricing.

Missed Call IndicatorMultiple Calls per LineMultiple QueuesMultiple Ring GroupsSchedule-Based RoutingThree-Way CallingTime-Based RoutingUnlimited Dial Plans

CALL CENTER

Advanced Ring StrategiesAgent Login/Log outCustom Queue Hold MessageCustom Queue Hold MusicEscape from Call QueuePre-Call AnnouncementQueue Call BargeQueue Call EavesdroppingQueue Call RecordingQueue Call SpyQueue Call WhisperReport Caller Hold TimeUnlimited Call QueuesWait Time Announcement

PHONE SERVICE

24/7 US-Based SupportCloud PBXFull System IntegrationInternational Calling*Jive DesktopJive AppMobility Softphone*Multi-Site CompatibleNumber Porting*Toll-free Numbers*Local Numbers*Unlimited Domestic UsageUnlimited MinutesUnlimited PBX Changes

LDAP IntegrationLocal & LD Dial-ToneLocal Directory on PhoneMessage on HoldMessage Waiting IndicatorMultiple Auto-AttendantsNo Busy SignalPagingPassword ProtectedPresence MonitoringMusic on HoldRing Groups (Call Hunt)Speed DialSpyTemporary GreetingUnlimited Auto AttendantsUnlimited ExtensionsUnlimited Virtual ExtensionsVirtual FaxVoicemailVoicemail to EmailWeb-Based Admin PortalWeb-Based User PortalWhisper

MANAGEMENT FEATURES

Auto-DivertAuto-RejectCall ForwardingCall HistoryCall HoldCall Park/PickupCall Queues (Automatic Distribution)Call RoutingCall TransfersCall WaitingCaller IDDo Not DisturbE911Extension TransfersFind Me/Follow Me

BASIC FEATURES

Auto-AttendantsBarge Call AnalyticsCall LogsCall MonitoringCall RecordingCall ReportingConference BridgeConferencing (3-way)Corporate Directory on PhoneCustom GreetingsCustom MessagesCustom Hold MusicCustom SchedulesCall MonitoringConference BridgeCustom Hold MusicCustom SchedulesDay and Night ModesDesktop IntegrationDial by ExtensionDial by NameDial by ExtensionDial Plan EditorDial by NameDial-by-Name DirectoryDirect Inward DialingDirect Outward DialingDirectory on PhoneEavesdropExtension DialingExtension TransferringFax to EmailHosted Call RecordingInbound Call FiltersIndividual Call LogsIntercomLast Number RedialLine Failover

Jive Referral Program - Welcome Guide

24/7/365 CUSTOMER/TECHNICAL SUPPORT

Jive’s customer support teams are available 24/7. Understanding that time is valuable, you also have online access to our ticket portal. You can submit your questions online, and the customer support teams will respond in a timely manner.

WHAT DOES A JIVE CUSTOMER LOOK LIKE

Every business needs a phone. Jive o�ers the most simple, reliable, and a�ordable phone system to businesses in the commercial and public sector industries. Jive serves businesses with account sizes ranging from 1 to 6,000+ users. Jive provides you with solutions that will meet the needs of each of your valued customers.

Here are a few suggested markets where jive makes sense:Commercial BusinessesRetail/RestaurantFranchisesEnterprise BusinessesEducationCollege/UniversitiesGovernment

Check out the list to the left for a few companies that trust Jive’s business phone system.

Jive Referral Program - Welcome Guide

Simple. You refer. Jive Sells. You get paid.

SIMPLE REFERRAL:You recommend Jive's innovative, cost-saving communications service to your business clients and professional network. You ask a few simple prequalifying questions, and connect them with Jive. Our Sales Team will handle the entire sales process.

HOW TO PRE-QUALIFY YOUR JIVE REFERRAL

Questions you need to ask a potential referral:What are you currently doing for your phone system?Are you looking to upgrade your phone system?Are you unhappy with your existing phone service?Are you interested in learning more about Hosted VoIP?

You respond: “Tranont has partnered with Jive Communications. Do me a favor, and take a call from Jive. I will have them call you and they can answer all your questions and will help determine if Jive is a good fit for you.”

WHAT DOES A TRANONT ASSOCIATE DO?

Jive Referral Program - Welcome Guide

HOW TO REFER TO JIVE

WHAT WE NEED FROM YOUPrequalify all referrals

Confirm you are talking to the decision makerConfirm they are interested in talking to Jive

Register your referrals Enter your referrals contact information (Full name, company name, phone and email) through the referral registration page at jive.com/tranont (screenshot to the left).Enter your contact information (Full name, phone, email, and

Tranont Associate ID)

Confirm with referral the best time for Jive to callBest method to contact the referral

Questions, and status updates on submitted referrals can be directed to tranont@jive.com.

TRANONT RESOURCES

Our team at Jive is excited to be a part of the Tranont family, and to be a part of your success. We look forward to helping you o�er your clients a world-class businesses communications system.

Jive Referral Program - Welcome Guide

JIVE MANAGEMENT SUPPORT:Wendy GeeSenior Business Development Manager, A�liate PartnershipsLinkedin.com/in/wendygeewgee@jive.com(855) 850-0080

ADDITIONAL JIVE RESOURCES

http://jive.comhttp://jive.com/faq/jive.com/small-businessjive.com\tour Google+TwitterFacebook