Welcome!

1. Project Description2. Scope and Approach3. Prototype 4. Final Evaluation5. Summary6. Closing Comments

Overview

Team Cree• Vilia Ingriany• Alvin Lau• Christopher Hanno

• Karen Chyn• Gerri Benrizani

Translink Website Project

Trip planning and scheduling for metro Vancouver area residents

Goal

What the website does

Improving Translink website with regards to other transit scheduling system

Why Translink?

- Too many steps

BUT+ Has complete resources of the local transit systems

Hence

Need a more usable interface

ProblemsProblems

Hence

- Poor error checking- Hidden Controls

Scope & Approach

Feature Scope Trip Planner Next Bus Schedule Real-Time Schedule

• Most important functions• Parts that users mainly use.

Trip Planner & Next-Bus(Improvements on existing features)

Real-Time Bus (New Feature)

• Focus on regular local commuters• User-centered design process

Approach

• Reduced steps• More visible controls• Integrate Google Map

• On the run planning• Accurate schedule

Why these?

Medium-Fidelity Prototype

Compare to other systems • Nextbus.com• Transitdb.com• Google Map Transit

Focus on regular users

Assumption : Real-time bus location

Use Translink exclusive information• Fare information • Bike and wheelchair access

How did we get here?

Proposal• Support 3 types of users• Focus entirely on Translink

Analysis• Can only focus on 1 type of user• Consider other systems

Key Focus

Old VS New

OLD

NEW

• Detailed Walking direction• Bike/Disability access icons• Fare information• More accessible map• Route Alerts

Trip Planner Result

IMPROVEMENTS

STEP 1 STEP 2 STEP 3

Real-Time Bus

Next Bus• Get bus schedule• Same function as the current website

Real Time Bus (New Feature !)

Real-Time Result Page• actual time for the next three bus• inspired by nextbus.com

Result Page

Prototype Evaluation Result

• Think-Aloud Observation• Semi-Structured Interview

• Prototype more useful than old interface• Better usability, better performance• More effective approach to get information

Evaluation Method

What did the users think?

In 13 Weeks …

GoalImproving Translink website with regards to other transit scheduling system

Problems to address- Poor error preventions- Too many steps - Hidden Controls

Interview & Observation

Interview & Observation

Medium-Fidelity Prototype

Closing Comments

Future Design Recommendations

• Implement Google API for search and map• Consider other existing scheduling systems to be integrated• Use more understandable language

Last words…• Learning about methods employed in interface design process• Proud of our prototype • See you in CS444!

THANKYOU