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    Production and SupplyChain Processes

    MIS 2101: Management Information Systems

    Douglas M. Schutz

    Based on material developed by C.J. Marselis, Munir Mandviwalla.

    and Mart Doyle

    http://www.sbm.temple.edu/
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    Learning Objectives Describe the steps in the production planning

    process.

    Describe Fitter Snackers production andmaterials management problems.

    Describe how a structured process for productand materials management planning enhancesefficiencyand decision making.

    Describe how production planning data in an Esystem can be sharedwith suppliers to increassupply-chain efficiency.

    2

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    Problems at Fitter Snacker (FN

    Production manager schedulesproduction based on

    experience, rather than formalplanning techniques

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    Consequences of the Failure to UFormal Planning Techniques

    Inaccurate delivery promises to the

    customer

    Inability to effectively manage

    shortages/overages when the

    order is placed4

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    What is Material Requirements Plannin(MRP) and what is its relation to

    Enterprise Resource Planning (ERP)

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    Facilitating the Production Plan

    Production plan answers the following types ofquestions:1) How much product should we make?

    2) When should we make the product?

    3) How much____ materials should we procure and when?

    A successful company must be able toDevelop and execute a good production planMake adjustments when customer demand differs

    from the forecast

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    Three Categories/ApproachesofProduction Systems

    1. Make to

    Stock

    2. Make to

    Order

    3. Assemble

    to Order

    http://www.youtube.com/watch?v=mnBYWYgcANshttp://www.youtube.com/watch?v=mnBYWYgcANs
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    Fitter SnackersManufacturing Process

    8

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    RawMaterialWareho

    use Mixer

    Mixer

    Mixer

    Mixer

    Form Bake Pack

    Snack Bar Line

    Produces200 bars/minute,3,000 lb/hr

    Operates 1 8-hour shift per day

    Mixes 4,000 lbs/hrExcess capacity to ensure line doesnt shutdown

    Changing from NRG-A to NRG-B bars takes 30 minutes

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    Production Problems inUn-integrated Systems

    Communication Inventory Account

    What are some of these problems?

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    Production Problems inUn-integrated Systems

    Problems due to poor communications between Market

    and Production Sales promotions, large orders, stockouts, increased procurement and

    production costs

    Problems related to inventory management Not real-time, based on finished goods, large order production capacity

    conflicts, unable to accurately adjust production schedules, oversupply

    materials

    Problems related to accounting Difficult to accurately estimate costs11

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    Production Planning Process

    What are themajor steps in theSAP R/3

    ProductionPlanningProcess? (of anytypical high-volumemanufacturer such asFitter Snacker)?

    Sales and Operations Planning

    Demand Management

    MRPDetailed

    Scheduling

    Sales

    Forecasting

    PurchasinProduction

    Starting

    Inventory

    Sales and Operations Planning

    Demand Management

    MRPDetailed

    Scheduling

    Sales

    Forecasting

    Sales

    Forecasting

    PurchasinProduction

    Starting

    Inventory

    Starting

    Inventory

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    Major Steps in the SAP R/3Production Planning Process are

    1. Sales Forecasting

    2. Sales and Operations Planning3. Demand Management

    4. MRP

    13

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    14

    An Integrated Process

    Sales and Operations Planning

    Demand Management

    MRPDetailed

    Scheduling

    Sales

    Forecasting

    PurchasingProduction

    Starting

    Inventory

    Sales and Operations Planning

    Demand Management

    MRPDetailed

    Scheduling

    Sales

    Forecasting

    Sales

    Forecasting

    PurchasingProduction

    Starting

    Inventory

    Starting

    Inventory

    Predicts

    future demand

    for products

    Break production

    plan down into

    smaller timeincrements

    Create production

    schedule based on

    production plan from

    demand management

    Uses the schedule to

    determine products

    and staffing

    Determincompany

    Requires

    invento

    and sales

    based on c

    Det

    amo

    timin

    materia

    Takes quan

    timing infofrom M

    creates or

    s

    Sales

    Starting

    http://www.youtube.com/watch?v=mnBYWYgcANshttp://www.youtube.com/watch?v=mnBYWYgcANs
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    Sales and Operations Planning

    Demand Management

    MRPDetailedScheduling

    SalesForecasting

    PurchasingProduction

    StartingInventory

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    1) Sales Forecasting

    In an integrated system, where do I get theinformation to support my sales forecast?

    Simple Sales Forecasting example:

    Jan. Feb. March April May

    Previous Year (cases) 5734 5823 5884 6134 6587

    Promotion Sales (cases) 300

    Previous Year base (cases) 5734 5823 5884 6134 6287

    Growth: 3.0% 172 175 177 184 189

    Base Projection (cases)5906 5998 6061 6318 6476

    Promotion (cases)

    Sales Forecast (cases) 5906 5998 6061 6318 6476

    Sales Forecasting

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    2) Sales and OperationsPlanning (SOP or S&OP)

    What question does S&OP answer?

    Sales and Operations Planning Dec. Jan. Feb. March April May

    1) Sales Forecast 5906 5998 6061 6318 6476

    2) Production Plan 5906 5998 6061 6318 6900

    3) Inventory 100 100 100 100 100 524

    4) Working Days 22 20 22 21 23 5) Capacity (Shipping Cases) 7333 6667 7333 7000 7667

    6) Utilization 81% 90% 83% 90% 90%

    7) NRG-A (cases) 70.0% 4134 4199 4243 4423 4830

    8) NRG-B (cases) 30.0% 1772 1799 1818 1895 2070

    Jan. Feb. March April May

    Previous Year (cases) 5734 5823 5884 6134 6587

    Promotion Sales (cases) 300

    Previous Year base (cases) 5734 5823 5884 6134 6287

    Growth: 3.0% 172 175 177 184 189

    Base Projection (cases) 5906 5998 6061 6318 6476

    Promotion (cases)

    Sales Forecast (cases) 5906 5998 6061 6318 6476

    Sales Forecasting

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    Demand Strategies

    If demand is greater than capacityOption ResultChoose not to meetthedemand

    Lost sales

    Reduce promotionalexpenditures Potential lost sales

    Use overtime to increasecapacity

    Increased costs

    Build up inventoryinearlier periods Increased costsand lost inventory

    0

    5

    1 0

    1 5

    2 0

    2 5

    3 0

    3 5

    Tim e

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    Forecasting in an IntegratedSystem

    Accurate historical salesvalues available forforecasting

    Fix historical sales: If production was unable to

    meet demand, sales doesNOT represent actualdemand

    Unusual conditions likeweather

    The effect of salespromotions

    Sales provided from

    Sales and Distribution

    (SD) module

    Field where plan

    correct the sal

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    Sales and Operations Planning(SOP) Case Study

    Kelloggs achieved significant savings from coordinated Sand Operations Planning (SOP)

    Changed focus based on how they were evaluated; in the Marketing and Sales: Evaluated on tons of cereal sold

    What is wrong with that measure?

    Manufacturing: Evaluated on tons of cerealproduced

    No one evaluated onprofit!

    Kelloggs new sales order process focused on profit

    Kelloggs has reducedcapacity, inventory and capital neewhile increasingsales

    Sales

    Starting

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    Sales and Operations Planning

    Demand Management

    MRPDetailedScheduling

    SalesForecasting

    PurchasingProduction

    StartingInventory

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    3) Demand Management

    What does Demand Management do?

    Week 1

    Demand Management 1/2 - 1/5

    Monthly Demand NRG-A 4134NRG-B 1772

    Working Days in Week 4Working Days in Month 22

    MPS NRG-A 752Weekly Demand NRG-B 322

    75222

    4

    4134 =

    32222

    41772 =

    4/22represe

    how ma

    work we

    are in e

    mont

    Sales

    Starting

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    Sales and Operations Planning

    Demand Management

    MRPDetailedScheduling

    SalesForecasting

    PurchasingProduction

    StartingInventory

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    4) MRPs Bill of Material(BOM)

    What is a BOM? Ingredient NRG-A NROats (lb) 300 2

    Wheat germ (lb) 50

    Cinnamon (lb) 5

    Nutmeg (lb) 2

    Cloves (lb) 1

    Honey (gal) 10

    Canola Oil (gal) 7

    Vit./Min. Powder (lb) 5

    Carob Chips (lb) 50

    Raisins (lb) 50

    Protein Powder (lb) Hazelnuts (lb)

    Dates (lb)

    Quantity

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    Lead Times and Lot Sizing

    When it comes to purchasing rawmaterials, what areLead Times?

    Lot Sizes?

    and why do I care?

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    5) Purchasing and ERP

    Benefits if my production planning system isintegrated with my procurement system

    Options to evaluate vendoConvert MRP data to

    a purchase order

    P d ti d A ti

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    Production and Accountingin an Integrated System

    What benefits doI get when myproductionsystems are

    integrated withmy accountingsystems? Material

    received (fo

    MRP) and th

    purchase

    order

    I li ti f

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    Implications forSupply Chain Management (SCM How quickly does information flow from the

    retailerall the way back to the raw materialssuppliers when demand changes in:

    Un-integrated system? Integrated system?

    Supplier

    Raw

    Materials

    Manufacturer Wholesaler Retailer

    Customer

    Goods Goods Goods Goods Goods

    $$ $ $ $

    Information Information Information Information Information

    Supplier

    Raw

    Materials

    Manufacturer Wholesaler Retailer

    Customer

    Goods Goods Goods Goods Goods

    $$ $ $ $

    Information Information Information Information Information

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    Supply Chain Integration

    What kind of benefits do I get when I integratemy supply chain with my partners?

    I t C t l C

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    Inventory Control CaseStudy Hoyt Archery

    Pre ERP, complete inventorycount two times each year

    Closed plant for 3 days at cost of $5000 /day Post ERP, accurate, real-time inventory

    information and ongoing cycle- countingprocess: items are counted each day

    SCM ith C t C ll b ti

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    SCM with Customer CollaborationCase Study Wal-Mart

    POS (Point of Sale) data from bar code scanners is recorin a data warehouse at Wal-Mart headquarters

    Wal-Mart uses data miningtechniques topredictwhatcustomers will buy at different times of the year

    Data is sharedwith Wal-Mart suppliers to plan production Wal-Mart also allows its 5,000 suppliers to directly access

    data warehouse through its Retail Link program Wal-Mart is leading the effort to leverage RFID technology

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    SCM Critical Success Factors1) Business-driven strategy

    Focus on customer2) Management Commitment

    Driven top down from the business supported by MIS

    3) Supplier/Partner Expectation Management Change Management4) Internal Expectation Management

    training and information

    5) Learning Period Acceptance takes time

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    SummaryAn ERP system strategy can improve the efficien

    production and purchasing processes Begins with Marketing sharing sales forecasts Production plan is created based on forecast and

    shared with Purchasing so raw materials can be

    properly ordered. Production planning couldbe done without an

    integrated system, but ERP containing MRP enabProduction to be linked to Purchasing and Accoun

    Data sharing increases efficiencyand accuracy