Wednesday

• Great discussions

• Rich set of issues and considerations raise

• Service edges explored, but few specific service offerings defined

• How to avoid going home with the stigma…

Wednesday Evening

• Shared services brokering discussion– is there a marketplace?

• Semi-random table (or not)… who would be willing to buy/sell services, at what price and under what conditions?– Assume 3yr for most services; 10yrs for some

(data center)

Many Potential Service Providers

Business Continuity Tool

• Service: Wizard-based tool (hosted app) to help school/dept/unit create/maintain BC plan

• Audience: Risk Management organization• Cost: $10K/year• Provider: Berkeley, ???• Availability: now• “Buyers”/Market: ???

Remedy

• Service: Trouble ticketing and routing; other services TBD ( ITIL suite, knowledge management, etc)

• Cost: TBN ($10K-$50K/year… or more or less, depending on scope… plus license xfer)

• Provider: Stanford, ???• Availability: Summer/fall 2009• “Buyers”/Market: ???

Cyrus

• Service: IMAP accounts via Cyrus• Requirements: ≤10Gb quotas• Cost: $10/account/year• Provider: Berkeley, ???• Availability: now• “Buyers”/Market: ???

Calendar

• Service: Define requirements for higher ed to be positioned for hard core negotiation with Google re our requirements to adopt Gcal en masse

• Providers (discussion leaders): Stanford, UCSD, UC-Davis, Minnesota, UT-Austin, ???

• Availability: now• “Buyers”/Market: ???

Backup/Storage

• Service: Backup & storage services on /TB basis• Requirements: May require dedicated bandwidth• Monthly Cost: Backup@$0.30/Gb (setup fee in

some cases & minimums); Storage@$0.15-0.25/Gb (tiered & minimums)

• Provider: Stanford, Berkeley, ???• Availability: now• “Buyers”/Market: ???

Mobile Apps

• Service: Build on Breakout group model…. collaborative sharing of apps, engine for new innovation, +“commoditization” of polished (common) tool sets

• Provider: universities as innovation engines + MIT architecture + TerriblyClever as (one possible) commercialization engine

• Availability: now• “Buyers”/Market: ???

Exchange

• Service: Faculty & Staff email accounts• Requirements: ≥ 2Gb quotas (+ others as

defined by breakout group• Cost: $20/account/year (plus license xfer)• Potential Providers: Indiana, Duke• Availability: Summer 2010• “Buyers”/Market: ???

Hosting

• Service: Identify four geographically diverse locations for (4) 25,000sf, 10MW data center facilities (Columbia River, NC, Iowa, Texas)

• Requirements: 10 year anchor tenant contracts Dedicated bandwidth

• Cost: $100M/10MW “units” capital; ≤$0.05/MW power cost + ops

• Provider: ???• Availability: 2 years?• “Buyers”/Market: ???

Next Steps (this afternoon)

• Call to join in the effort to more fully define these shared service offerings (but not study to death)

• Request to identify other tangible shared service offerings– Service scope– Providers/leaders