Webtrends for SharePoint World Tour Netherlands
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Transcript of Webtrends for SharePoint World Tour Netherlands
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved.
Adrian Lloyd – EMEA Partner & Alliances @ [email protected]
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved. |
Agenda
02
• How to create compelling Sites (Intranets, extranets & websites using Microsoft SharePoint.
• The use of FAST Search for these Sites
• How to implement these SharePoint Sites
• Implementation of Microsoft Commerce Server for a Site
• Analysis and Reporting of these sites
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved. |
Web Content Management has evolved to Customer Experience Management (CXM)
03
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved. |
$2 billion
10 years100+ million
97%10%+
200,000
Stats…..
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Introduction to webtrends
Maarten SambreTerritory Manager Benelux
© 2011 Webtrends, All Rights Reserved. |6
The digital revolution
© 2011 Webtrends, All Rights Reserved. |7
The Challenge
Social
Mobile
VideoSmart Home
Web
Mobile Apps
€DigitalDivergence
© 2011 Webtrends, All Rights Reserved. |8
The Challenge…
02
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The Problem We Solve
“Only 4% of marketing
leaders feel that they are
very prepared to exploit
digital marketing
opportunities.”
© 2011 Webtrends, All Rights Reserved. |10
aggregate data (how many)
© 2011 Webtrends, All Rights Reserved. |11
visitor data (who)
© 2011 Webtrends, All Rights Reserved. |12
a new GENERATION of
DIGITAL MARKETING
© 2011 Webtrends, All Rights Reserved. |13
The Solution
© 2011 Webtrends, All Rights Reserved. |14
Mission
03
To provide marketers
the competitive advantage
through optimization of
all digital channels.
We provide the analytics
—mobile, social and web—
to deliver remarkable ROI.
© 2011 Webtrends, All Rights Reserved. |15
Webtrends Analytics 10 - Our Approach
Portfolio of innovative products
Designed for brands, agencies, and marketing professionals
Elegant visualizations and best in class data architecture
© 2011 Webtrends, All Rights Reserved. |16
© 2011 Webtrends, All Rights Reserved. |17
We Support the World’s Largest Brands
Media Telecom Social Technology Travel & Leisure
Manufacturing Financial Services CPG & Materials Govt & UtilitiesCommerce
© 2011 Webtrends, All Rights Reserved.
Thank You
Maarten SambreTerritory Manager Benelux
© 2012 Webtrends and Avanade, All Rights Reserved. |© 2012 Webtrends and Avanade, All Rights Reserved.
Avanade Digital Marketing Vision
Eric HolVP for Portals and Collaboration
Avanade Netherlands
© 2012 Webtrends and Avanade, All Rights Reserved. |© 2012 Webtrends and Avanade, All Rights Reserved. |
CUSTOMER CENTRIC APPROACH
Audience Channel
Web
One Size Fits all
Personas Cross Channel
Customer 1
Customer 40000
Web
Tv/Radio
Tv /
radio
Mobile
Soci
al N
etw
ork
Gam
ing C
onso
le
…
Postal
CRM
Before Now
Campaign/service centric Customer centric
All customers treated generically, with a fragmented experience across channels and without using data.
Fragmented technologies
Customer Centric & Data Powered: all customer treated uniquely based on their needs and wants and with a consistent and engaging experience across all channels
Customer analytics
© 2012 Webtrends and Avanade, All Rights Reserved. |
want a similar way to access products and services, whether online, in the store, on their mobile phone, or using a self-service device*
WHAT THE MARKET ASKS
87% OF CONSUMERS
*2010 report by NCR Corporation
© 2012 Webtrends and Avanade, All Rights Reserved. |
Allow users to complete their experiential journey through different channels
WHAT PRODUCT & SERVICE PROVIDERSANSWER
CROSS CHANNEL STRATEGY
100%
© 2012 Webtrends and Avanade, All Rights Reserved. |
TECHNOLOGYPERSONAL,PHYSICAL ANDSOCIAL CONTESTDETERMINE THE METHODS WE USE TO INTERACT WITH INFORMATION
FADES INTOTHE BACKGROUND
HOW WILL IT WORK?
© 2012 Webtrends and Avanade, All Rights Reserved. |© 2012 Webtrends and Avanade, All Rights Reserved. |
Avanade Digital marketing services offering
24
Stra
teg
y
Serv
ices
Dig
ital
mark
eti
ng
stra
tegy
Sear
ch
Stra
tegy
Soci
al
media
st
rate
gy
Channel
Pla
nnin
gD
igit
al
Dash
boar
d
XD
Se
rvic
es
Use
r Res
earc
hD
esig
n
HTM
L
Dev
elop
men
t Se
rvic
esW
eb
pre
sence
E-
com
merc
eE-s
erv
ices
Mobile
CR
M BI
Managed
Serv
ices
Sit
e
Manage
ment
Clo
ud
Serv
ices
Digital Marketing end to end approach
Advisory DevelopmentOutsourc
ing
© 2012 Webtrends and Avanade, All Rights Reserved. |© 2012 Webtrends and Avanade, All Rights Reserved. |
Avanade Digital Marketing Solutions Portfolio
25
BUSINESS INTEGRATION SERVICES
WEB PRESENCEE-commerce
EXPERIENCE DESIGNWEB SITE IMPLEMENTATIONON PREMISES AND IN THE CLOUD
Windows Azure
MOBILE APP DEVELOPMENT
EXPERIENCE DESIGNDEVELOPMENT FOR LAPTOP, TABLETS, PHONES AND GAME CONSOLEON ALL OPERATIVE SYSTEMS
MicrosoftSharePoint
2010
CUSTOMER ANALYTICSCUSTOMER SERVICE mng
CUSTOMER PROFILING ADVANCE MARKETING SOLUTIONANALITICSSENTIMENT ANALYSISSOCIAL MEDIA ENGAGEMENT
Microsoft Dynamics CRM
POS SOLUTIONS
EXPERIENCE DESIGNTOUCH DEVICESSURFACE
PARTNERSHIPS
© 2012 Webtrends and Avanade, All Rights Reserved. |© 2012 Webtrends and Avanade, All Rights Reserved. |
The right mix
Success and greater customer engagement..• is not just about the right aesthetic design• is not just about choosing the right web technology• Is not just about choosing the right analytics tools
Good DesignWeb
TechnologyGood Analytics
The rightpeople = Success
© 2012 Webtrends and Avanade, All Rights Reserved. |© 2012 Webtrends and Avanade, All Rights Reserved. |
Our Work is Showcased Online…
© 2012 Webtrends and Avanade, All Rights Reserved. |© 2012 Webtrends and Avanade, All Rights Reserved. |
Our Work is Showcased Online…
© 2012 Webtrends and Avanade, All Rights Reserved. |© 2012 Webtrends and Avanade, All Rights Reserved. |
Avanade Digital Experience
© 2012 Webtrends and Avanade, All Rights Reserved. |© 2012 Webtrends and Avanade, All Rights Reserved. |
EXPERIENCE DESIGN SERVICES
We craft customer experiences across every digital touch point, putting the human being at the center of hour design process.
© 2012 Webtrends and Avanade, All Rights Reserved. |© 2012 Webtrends and Avanade, All Rights Reserved.
EXPERIENCE DESIGN SERVICESOUR GOAL
INCREASING MOTIVATIONPsychology
REMOVING FRICTIONUsability
We deliver great experiences in order to reach both, our customers expectations and our clients business objectives.
© 2012 Webtrends and Avanade, All Rights Reserved. |© 2012 Webtrends and Avanade, All Rights Reserved. |
Experience Design
© 2012 Webtrends and Avanade, All Rights Reserved. |© 2012 Webtrends and Avanade, All Rights Reserved.
Thank You
SharePoint for Digital MarketingHilde RietveltDMP Solution [email protected]
36 | Microsoft Platform for Internet Sites – Microsoft & FIAT confidential.
unified platform
SharePoint’s unified platform leverages a familiar user interface and administrative controls to quickly enable intranet, extranet and Internet sites. Marketers like the ease of use and ability to control their content while IT can support a single technology for multiple scenarios.
InternetPotential clientsIntranet
Employees
ExtranetExisting clients
Content, page or site
37 | Microsoft Platform for Internet Sites – Microsoft & FIAT confidential.
At the Center is your Owned Media
OWNEDHigh
Performance Websites are
Central to your Strategy
PAIDAdvertising, Media, PodcastsEARNED
Social Media Everywhere
38 | Microsoft Platform for Internet Sites – Microsoft & FIAT confidential.
And it needs to integrate with BO
OWNEDHigh
Performance Websites are
Central to your Strategy
PAIDAdvertising, Media, PodcastsEARNED
Social Media Everywhere
CRM BI
39 | Microsoft Platform for Internet Sites – Microsoft & FIAT confidential.
A maturity model
39
Address the Basics Innovate and Grow
Basic Site
Fresh content
Publishing workflows
Consistent brand
Interactive Community
Rich media management
Search-driven Navigation
Wikis & Blogs
Integrated Portal
Business Intelligence
Customer self-service
Advanced analytics
CRM Integration
E-Commerce
Adaptive Experience
Behavioral Profiling
Dynamic Content
Multi-screen Publishing
Offsite Targeting
Cross-Media Dashboard
Maps
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved. |
VIDEO
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Take a break…….
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© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved. |
Take a break…….
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved.
Adrian Lloyd – EMEA Partner & Alliances @ Webtrends
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved. |
Products & Services
06
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved. |
Web Content Management has evolved to Customer Experience Management (CXM)
CXM is : “Content Management, Search, Customer targeting, Analytics, Personalization, and Optimization capabilities”
August 10, 2011
07
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved. |
Web Content Management has evolved to Customer Experience Management (CXM)
July 13, 2011
08
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved. |
http://bit.ly/rW2yFj
09
© 2011 Webtrends, All Rights Reserved. |
a fragmented world created byTHE SPLINTERNET
January 26, 2010
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Next Generation – Web, Social & Mobile Analytics
14
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved. |
Next Generation – Web, Social & Mobile Analytics
15
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved. |
Webtrends – Analytics 10
16
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Flexibility of data collection… for each channel
Web (SharePoint FIS)
Facebook Apps / Social
Game Consolese.g XBox
Intranet/ExtranetSharePoint
Windows Mobile
FiOS TV Widgets
8
✓ Depth of event analytics
✓ Customers across all digital channels
✓ Customer-level data✓ Data visualization✓ Personalization
20
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved. |
Webtrends Approach - Spaces
• Portfolio of innovative products
• Designed for brands, agencies, and marketing professionals
• Elegant visualizations and best in class data architecture
21
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved. |
Webtrends & Microsoft
• 400+ accounts today using Webtrends to measure their SharePoint initiatives
• Used by marketing teams throughout Microsoft, including the SharePoint team
• Gold Certified Partner
• www.webtrends.com
Customers Using Webtrends for SharePoint
17
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved. |
Webtrends Analytics for SharePoint 2010
19
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved. |
Webtrends Site Collection Feature
22
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved. |
SharePoint Intranet Reporting Out-of-The-Box
Standard reports include:» Pages» Visits & Sessions» Content» Onsite search
SharePoint-specific Reports» Web Parts » Breadcrumbs» Users» Onsite Search by User » Onsite Search by Site» Document Actions» Activity & Docs by User» Announcements & Promos
Custom Reports
23
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved. |
SharePoint Website Reports
Webtrends Analytics Reports:» Campaigns» Commerce» Content / Page Analysis» Onsite search» Social Media
SharePoint-specific Reports:» Web Parts » Breadcrumbs» Onsite Search by Site
Custom Reports
Segments & Optimize
24
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved. |
Webtrends Segments
• Explore visitor attributes and conversion events
• Build and score segments
• Drive conversions through export and integrations
25
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved. |
Webtrends Optimize
• Test, target and personalize
• Maximize conversion rates
• Improve content relevance
26
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved.
DEMO
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved.
Thank You
Adrian Lloyd – EMEA Partner & Alliances @ Webtrends
© 2011 Webtrends, All Rights Reserved. |
© 2011 Webtrends, All Rights Reserved. |
© 2011 Webtrends, All Rights Reserved. |
© 2011 Webtrends, All Rights Reserved. |
© 2011 Webtrends, All Rights Reserved. |
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved.
DMO mobile Dashboard
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WEBTRENDS DESIGN LAB
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© 2011 Webtrends, All Rights Reserved. |
© 2011 Webtrends, All Rights Reserved. |
© 2011 Webtrends, All Rights Reserved. |
© 2011 Webtrends, All Rights Reserved. |
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved.
© 2009 WEBTRENDS INC. ALL RIGHTS RESERVED.
Microsoft
Hi Amsterdam,
we’re .
Ascentium: a Global Commerce Service Provider
Channel Strategy
Customer Experience Design
Commerce Technology Strategy
Implementation & Integration
Managed Services
Source: Forrester
what is digital commerce?
Commerce Server
With current growth rates, Web access by people on the move – via laptops and smart mobile devices – is likely to exceed web access from desktop computers within the next four years.
Context is King: circumstances or conditions that surround a person, place or thing. Content is of little value if it does not address the context of where you are.
Cameron Moll, SXSW2007
Creating a cohesive, smooth user experience across all traditional and digital channels results in increased revenues and improved customer loyalty
How do WE create the next generation of digital commerce experiences today that allow us to deliver performance, reliability and agility?
B2C omnichannel experiences
B2B transactional systems
© 2011 Webtrends, All Rights Reserved. |© 2011 Webtrends, All Rights Reserved.
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