copy 2015 IBM Corporation

Amaze Your Customers with Liberty Real-Time CommunicationsBrian Pulitoemail brian_pulitousibmcomtwitter brianpulito

linkedin brianpulito

The Real-Time Communications Revolution

What if real-time communications was born on the web

bull Would there be more opportunity for innovation

bull Would there be telephone numbers

bull Would there be complex contact center menus

1

Pleased to

meet you

With WebRTC wersquore about to find out

2

bull Team rooms

bull Gaming

bull Helpdesk

bull eLearning

bull eHealthcare

bull eAuctions

bull Remote consultation

bull Surveillance applications

bull Webinars

bull Video mailboxes

bull Media broadcasting

bull IoT device integration

bull And the list goes onhellip

With WebRTC there are many possibilitieshellip

Your business is under a microscope

3

Failure to respond rapidly to

customer issues leads to poor

social media reviews and

missed opportunities

Low effort interactions drive loyalty

4

Customer loyalty correlates directly to the

amount of effort a customer experiences

when interacting with support services

Contact Center Loyalty Vs Satisfaction

0

20

40

60

80

100

Low Effort High Effort

Loyalty

0

5

10

15

20

25

30

Satisfied-Plan to Leave

Not Satisfied -

Plan to Stay

Satisfaction

Corporate Executive Board 2008

Source WebRTC Strategies Interaction Experience 20

A typical web engagementhellip

5

Customer goes to a web

site to research a product

use a service etc

A question requiring a

support engagement

comes up

Customer leaves web site

to contact support agent

via telephone (if they can

find a phone to call)

Frustration ensueshellip

1

2

3

4

A better web engagementhellip

6

A question requiring a

support engagement

comes up

Customer clicks a help

button located on the

page being viewed

Customer is connected

directly to an agent with

the proper skill and

context to quickly answer

the questionhellip

Help

2

3

4

Customer goes to a web

site to research a product

use a service etc

1

WebSphere Liberty Healthcare Demo

7

WebSphere Liberty

Call Queue

Rtcomm-10 Feature

httpsgithubcomWASdevsamplertcommhealthcare

The Real-Time Communications Revolution

What if real-time communications was born on the web

bull Would there be more opportunity for innovation

bull Would there be telephone numbers

bull Would there be complex contact center menus

1

Pleased to

meet you

With WebRTC wersquore about to find out

2

bull Team rooms

bull Gaming

bull Helpdesk

bull eLearning

bull eHealthcare

bull eAuctions

bull Remote consultation

bull Surveillance applications

bull Webinars

bull Video mailboxes

bull Media broadcasting

bull IoT device integration

bull And the list goes onhellip

With WebRTC there are many possibilitieshellip

Your business is under a microscope

3

Failure to respond rapidly to

customer issues leads to poor

social media reviews and

missed opportunities

Low effort interactions drive loyalty

4

Customer loyalty correlates directly to the

amount of effort a customer experiences

when interacting with support services

Contact Center Loyalty Vs Satisfaction

0

20

40

60

80

100

Low Effort High Effort

Loyalty

0

5

10

15

20

25

30

Satisfied-Plan to Leave

Not Satisfied -

Plan to Stay

Satisfaction

Corporate Executive Board 2008

Source WebRTC Strategies Interaction Experience 20

A typical web engagementhellip

5

Customer goes to a web

site to research a product

use a service etc

A question requiring a

support engagement

comes up

Customer leaves web site

to contact support agent

via telephone (if they can

find a phone to call)

Frustration ensueshellip

1

2

3

4

A better web engagementhellip

6

A question requiring a

support engagement

comes up

Customer clicks a help

button located on the

page being viewed

Customer is connected

directly to an agent with

the proper skill and

context to quickly answer

the questionhellip

Help

2

3

4

Customer goes to a web

site to research a product

use a service etc

1

WebSphere Liberty Healthcare Demo

7

WebSphere Liberty

Call Queue

Rtcomm-10 Feature

httpsgithubcomWASdevsamplertcommhealthcare

2

bull Team rooms

bull Gaming

bull Helpdesk

bull eLearning

bull eHealthcare

bull eAuctions

bull Remote consultation

bull Surveillance applications

bull Webinars

bull Video mailboxes

bull Media broadcasting

bull IoT device integration

bull And the list goes onhellip

With WebRTC there are many possibilitieshellip

Your business is under a microscope

3

Failure to respond rapidly to

customer issues leads to poor

social media reviews and

missed opportunities

Low effort interactions drive loyalty

4

Customer loyalty correlates directly to the

amount of effort a customer experiences

when interacting with support services

Contact Center Loyalty Vs Satisfaction

0

20

40

60

80

100

Low Effort High Effort

Loyalty

0

5

10

15

20

25

30

Satisfied-Plan to Leave

Not Satisfied -

Plan to Stay

Satisfaction

Corporate Executive Board 2008

Source WebRTC Strategies Interaction Experience 20

A typical web engagementhellip

5

Customer goes to a web

site to research a product

use a service etc

A question requiring a

support engagement

comes up

Customer leaves web site

to contact support agent

via telephone (if they can

find a phone to call)

Frustration ensueshellip

1

2

3

4

A better web engagementhellip

6

A question requiring a

support engagement

comes up

Customer clicks a help

button located on the

page being viewed

Customer is connected

directly to an agent with

the proper skill and

context to quickly answer

the questionhellip

Help

2

3

4

Customer goes to a web

site to research a product

use a service etc

1

WebSphere Liberty Healthcare Demo

7

WebSphere Liberty

Call Queue

Rtcomm-10 Feature

httpsgithubcomWASdevsamplertcommhealthcare

Your business is under a microscope

3

Failure to respond rapidly to

customer issues leads to poor

social media reviews and

missed opportunities

Low effort interactions drive loyalty

4

Customer loyalty correlates directly to the

amount of effort a customer experiences

when interacting with support services

Contact Center Loyalty Vs Satisfaction

0

20

40

60

80

100

Low Effort High Effort

Loyalty

0

5

10

15

20

25

30

Satisfied-Plan to Leave

Not Satisfied -

Plan to Stay

Satisfaction

Corporate Executive Board 2008

Source WebRTC Strategies Interaction Experience 20

A typical web engagementhellip

5

Customer goes to a web

site to research a product

use a service etc

A question requiring a

support engagement

comes up

Customer leaves web site

to contact support agent

via telephone (if they can

find a phone to call)

Frustration ensueshellip

1

2

3

4

A better web engagementhellip

6

A question requiring a

support engagement

comes up

Customer clicks a help

button located on the

page being viewed

Customer is connected

directly to an agent with

the proper skill and

context to quickly answer

the questionhellip

Help

2

3

4

Customer goes to a web

site to research a product

use a service etc

1

WebSphere Liberty Healthcare Demo

7

WebSphere Liberty

Call Queue

Rtcomm-10 Feature

httpsgithubcomWASdevsamplertcommhealthcare

Low effort interactions drive loyalty

4

Customer loyalty correlates directly to the

amount of effort a customer experiences

when interacting with support services

Contact Center Loyalty Vs Satisfaction

0

20

40

60

80

100

Low Effort High Effort

Loyalty

0

5

10

15

20

25

30

Satisfied-Plan to Leave

Not Satisfied -

Plan to Stay

Satisfaction

Corporate Executive Board 2008

Source WebRTC Strategies Interaction Experience 20

A typical web engagementhellip

5

Customer goes to a web

site to research a product

use a service etc

A question requiring a

support engagement

comes up

Customer leaves web site

to contact support agent

via telephone (if they can

find a phone to call)

Frustration ensueshellip

1

2

3

4

A better web engagementhellip

6

A question requiring a

support engagement

comes up

Customer clicks a help

button located on the

page being viewed

Customer is connected

directly to an agent with

the proper skill and

context to quickly answer

the questionhellip

Help

2

3

4

Customer goes to a web

site to research a product

use a service etc

1

WebSphere Liberty Healthcare Demo

7

WebSphere Liberty

Call Queue

Rtcomm-10 Feature

httpsgithubcomWASdevsamplertcommhealthcare

A typical web engagementhellip

5

Customer goes to a web

site to research a product

use a service etc

A question requiring a

support engagement

comes up

Customer leaves web site

to contact support agent

via telephone (if they can

find a phone to call)

Frustration ensueshellip

1

2

3

4

A better web engagementhellip

6

A question requiring a

support engagement

comes up

Customer clicks a help

button located on the

page being viewed

Customer is connected

directly to an agent with

the proper skill and

context to quickly answer

the questionhellip

Help

2

3

4

Customer goes to a web

site to research a product

use a service etc

1

WebSphere Liberty Healthcare Demo

7

WebSphere Liberty

Call Queue

Rtcomm-10 Feature

httpsgithubcomWASdevsamplertcommhealthcare

A better web engagementhellip

6

A question requiring a

support engagement

comes up

Customer clicks a help

button located on the

page being viewed

Customer is connected

directly to an agent with

the proper skill and

context to quickly answer

the questionhellip

Help

2

3

4

Customer goes to a web

site to research a product

use a service etc

1

WebSphere Liberty Healthcare Demo

7

WebSphere Liberty

Call Queue

Rtcomm-10 Feature

httpsgithubcomWASdevsamplertcommhealthcare

WebSphere Liberty Healthcare Demo

7

WebSphere Liberty

Call Queue

Rtcomm-10 Feature

httpsgithubcomWASdevsamplertcommhealthcare

Healthcare Demo Components

HTML5 (WebRTC)

Bootstrap jQuery AngularJS

Rtcommjs angular-rtcomm

Paho MQTT

Open Source

Components

Web Browser

WebSphere Liberty (beta)

Call Queue

Rtcomm-10 Feature

Built with WebSphere

Liberty and open source

JavaScript components

WebSphere Liberty Rtcomm-10 Feature

bull Real-Time Communications engine for the Internet

bull No knowledge of Telecom protocols required

bull Requires no backend programming

bull Designed for web developers

bull Enabled through open source

httpsdeveloperibmcomwasdevdownloadsliberty-profile-beta

WebSphere Liberty

rtcomm-10 Feature

WebSphere Liberty Rtcomm-10 Feature

bull Real-Time Communications engine for the Internet

bull No knowledge of Telecom protocols required

bull Requires no backend programming

bull Designed for web developers

bull Enabled through open source

httpsdeveloperibmcomwasdevdownloadsliberty-profile-beta

WebSphere Liberty

rtcomm-10 Feature

WebSphere Liberty Rtcomm Engine

MQTT

Embedded

MQTT

Broker

Transport (TCP UDP WebSockets)

rtcomm-10 Feature

Rtcomm

Services

Rtcomm

Services

Rtcomm

Services

Rtcomm services provide backend capabilities like call queueing

SIP

Servlets

(JSR 289)

Now

Available in

Liberty

Beta

Rtcomm-10 Configuration (via WDT)

1 2

3

4

Rtcomm and JavaScript RTC at Internet Speed

WebRTC real-time communications with no plugins

Paho MQTT MQTT client for signaling and much more

rtcommjs hides call signaling and WebRTC complexities

angular-rtcommjs pre-built UI widgets for rapid development

3rd Party JavaScript Compatible jQuery Bootstrap AngularJS

Real-Time Communications at Internet Speed

WASdev Rtcomm Open Source Architecture

HTML5

Bootstrap jQuery AngularJS rtcommjs

Paho MQTT

Web Browser

angular-rtcomm

Angular Applications JavaScript Applications

WebRTC

rtcommjs ndash JavaScript client for Rtcomm

bull Raw JavaScript library for Real-Time Communications

bull WebRTC + Signaling + Presence = rtcommjs

bull Supports chat queues and presence

bull Includes sample video chat application

bull Foundation for advanced app development

bower install rtcomm

httpsgithubcomWASdevlibrtcommclientjs

Rtcomm-10 Configuration (via WDT)

1 2

3

4

Rtcomm and JavaScript RTC at Internet Speed

WebRTC real-time communications with no plugins

Paho MQTT MQTT client for signaling and much more

rtcommjs hides call signaling and WebRTC complexities

angular-rtcommjs pre-built UI widgets for rapid development

3rd Party JavaScript Compatible jQuery Bootstrap AngularJS

Real-Time Communications at Internet Speed

WASdev Rtcomm Open Source Architecture

HTML5

Bootstrap jQuery AngularJS rtcommjs

Paho MQTT

Web Browser

angular-rtcomm

Angular Applications JavaScript Applications

WebRTC

rtcommjs ndash JavaScript client for Rtcomm

bull Raw JavaScript library for Real-Time Communications

bull WebRTC + Signaling + Presence = rtcommjs

bull Supports chat queues and presence

bull Includes sample video chat application

bull Foundation for advanced app development

bower install rtcomm

httpsgithubcomWASdevlibrtcommclientjs

Rtcomm and JavaScript RTC at Internet Speed

WebRTC real-time communications with no plugins

Paho MQTT MQTT client for signaling and much more

rtcommjs hides call signaling and WebRTC complexities

angular-rtcommjs pre-built UI widgets for rapid development

3rd Party JavaScript Compatible jQuery Bootstrap AngularJS

Real-Time Communications at Internet Speed

WASdev Rtcomm Open Source Architecture

HTML5

Bootstrap jQuery AngularJS rtcommjs

Paho MQTT

Web Browser

angular-rtcomm

Angular Applications JavaScript Applications

WebRTC

rtcommjs ndash JavaScript client for Rtcomm

bull Raw JavaScript library for Real-Time Communications

bull WebRTC + Signaling + Presence = rtcommjs

bull Supports chat queues and presence

bull Includes sample video chat application

bull Foundation for advanced app development

bower install rtcomm

httpsgithubcomWASdevlibrtcommclientjs

WebRTC real-time communications with no plugins

Paho MQTT MQTT client for signaling and much more

rtcommjs hides call signaling and WebRTC complexities

angular-rtcommjs pre-built UI widgets for rapid development

3rd Party JavaScript Compatible jQuery Bootstrap AngularJS

Real-Time Communications at Internet Speed

WASdev Rtcomm Open Source Architecture

HTML5

Bootstrap jQuery AngularJS rtcommjs

Paho MQTT

Web Browser

angular-rtcomm

Angular Applications JavaScript Applications

WebRTC

rtcommjs ndash JavaScript client for Rtcomm

bull Raw JavaScript library for Real-Time Communications

bull WebRTC + Signaling + Presence = rtcommjs

bull Supports chat queues and presence

bull Includes sample video chat application

bull Foundation for advanced app development

bower install rtcomm

httpsgithubcomWASdevlibrtcommclientjs

WASdev Rtcomm Open Source Architecture

HTML5

Bootstrap jQuery AngularJS rtcommjs

Paho MQTT

Web Browser

angular-rtcomm

Angular Applications JavaScript Applications

WebRTC

rtcommjs ndash JavaScript client for Rtcomm

bull Raw JavaScript library for Real-Time Communications

bull WebRTC + Signaling + Presence = rtcommjs

bull Supports chat queues and presence

bull Includes sample video chat application

bull Foundation for advanced app development

bower install rtcomm

httpsgithubcomWASdevlibrtcommclientjs

rtcommjs ndash JavaScript client for Rtcomm

bull Raw JavaScript library for Real-Time Communications

bull WebRTC + Signaling + Presence = rtcommjs

bull Supports chat queues and presence

bull Includes sample video chat application

bull Foundation for advanced app development

bower install rtcomm

httpsgithubcomWASdevlibrtcommclientjs

Zero-to-WebRTC in less than 5 minutes

The 5 minute challenge Go from a fresh install of Liberty

to a working WebRTC demo in less than 5 minutes

1 Setup a new Liberty server with Rtcomm

2 Setup and build WAR with the Rtcomm videoClient

3 Run the demo

httpwwwwebsphereusergrouporggoarticleview265963zero-

to-webrtc_with_the_websphere_liberty_profile

Liberty Rtcommfor the Enterprise

Designed for enterprise applications

Modern JavaScript framework integration

Cloud-ready via BlueMix

Massively scalable

Standard protocol compatibility

Customizable via open source

libangular-rtcomm ndash Rtcomm for AngularJS

bull AngularJS module

bull UI elements for rapid client app integration

bull Ready for modern web application development

httpsgithubcomWASdevlibangular-rtcomm

bower install angular-rtcomm

Designed for enterprise applications

Modern JavaScript framework integration

Cloud-ready via BlueMix

Massively scalable

Standard protocol compatibility

Customizable via open source

libangular-rtcomm ndash Rtcomm for AngularJS

bull AngularJS module

bull UI elements for rapid client app integration

bull Ready for modern web application development

httpsgithubcomWASdevlibangular-rtcomm

bower install angular-rtcomm

libangular-rtcomm ndash Rtcomm for AngularJS

bull AngularJS module

bull UI elements for rapid client app integration

bull Ready for modern web application development

httpsgithubcomWASdevlibangular-rtcomm

bower install angular-rtcomm

angular-rtcommjs UI elements

Rtcomm AngularJS Directives

bull ltrtcomm-registergt

bull ltrtcomm-queuesgt

bull ltrtcomm-presencegt

bull ltrtcomm-endpointgt

bull ltrtcomm-chatgt

bull ltrtcomm-videogt

bull ltrtcomm-endpointctrlgt

bull ltrtcomm-sessionmgrgt

Rtcomm AngularJS Controllers

bull RtcommConfigController

bull RtcommAlertModalController

bull RtcommCallModalController

angular-rtcomm templates easy to

customize and extend

angular-rtcomm CSS also available

for customization

Enterprise Social Media Demo

bull Distributed employees need real-time communications

bull Integrating video communications into an existing Angular

application is simple with Liberty Rtcomm

bull Herersquos howhellip

Rtcomm and the Internet Of Things

Rtcomm Real-Time Communications for IoT

Why align Rtcomm with the IoT space

bull The potential to integrate with billions of devices

bull Sensors mobile surveillance cameras carshellip

Why build Rtcomm on top of MQTT

bull Designed for massive scalability

bull Secure and extremely lightweight

bull Flexible deployment topologies

bull Great for low powered devices (eg mobile)

Liberty Embedded MQTT

bull Rtcomm includes an embedded MQTT Message Broker

bull Beta supports WebSockets and TCP

bull Supports MQTT 31

bull Enabled via Rtcomm

MQTT

Embedded

MQTT

BrokerPaho Client

Rtcomm

Service

rtcomm-10

wsoc-11 TCP

Rtcomm and Node-RED

Node-RED

bull A visual tool for wiring the Internet of Things like

bull MQTT enabled devices MongoDB Twitter and much more

Rtcomm Node-RED Nodes

bull Third-Party Call Control

bull Event monitoring

httpsgithubcomWASdevlibrtcommnode

httpsgithubcomWASdevlibrtcommnode-red

npm install node-red-contrib-rtcomm

npm install rtcomm

Enterprise Social Media Demo

bull Distributed employees need real-time communications

bull Integrating video communications into an existing Angular

application is simple with Liberty Rtcomm

bull Herersquos howhellip

Rtcomm and the Internet Of Things

Rtcomm Real-Time Communications for IoT

Why align Rtcomm with the IoT space

bull The potential to integrate with billions of devices

bull Sensors mobile surveillance cameras carshellip

Why build Rtcomm on top of MQTT

bull Designed for massive scalability

bull Secure and extremely lightweight

bull Flexible deployment topologies

bull Great for low powered devices (eg mobile)

Liberty Embedded MQTT

bull Rtcomm includes an embedded MQTT Message Broker

bull Beta supports WebSockets and TCP

bull Supports MQTT 31

bull Enabled via Rtcomm

MQTT

Embedded

MQTT

BrokerPaho Client

Rtcomm

Service

rtcomm-10

wsoc-11 TCP

Rtcomm and Node-RED

Node-RED

bull A visual tool for wiring the Internet of Things like

bull MQTT enabled devices MongoDB Twitter and much more

Rtcomm Node-RED Nodes

bull Third-Party Call Control

bull Event monitoring

httpsgithubcomWASdevlibrtcommnode

httpsgithubcomWASdevlibrtcommnode-red

npm install node-red-contrib-rtcomm

npm install rtcomm

Rtcomm and the Internet Of Things

Rtcomm Real-Time Communications for IoT

Why align Rtcomm with the IoT space

bull The potential to integrate with billions of devices

bull Sensors mobile surveillance cameras carshellip

Why build Rtcomm on top of MQTT

bull Designed for massive scalability

bull Secure and extremely lightweight

bull Flexible deployment topologies

bull Great for low powered devices (eg mobile)

Liberty Embedded MQTT

bull Rtcomm includes an embedded MQTT Message Broker

bull Beta supports WebSockets and TCP

bull Supports MQTT 31

bull Enabled via Rtcomm

MQTT

Embedded

MQTT

BrokerPaho Client

Rtcomm

Service

rtcomm-10

wsoc-11 TCP

Rtcomm and Node-RED

Node-RED

bull A visual tool for wiring the Internet of Things like

bull MQTT enabled devices MongoDB Twitter and much more

Rtcomm Node-RED Nodes

bull Third-Party Call Control

bull Event monitoring

httpsgithubcomWASdevlibrtcommnode

httpsgithubcomWASdevlibrtcommnode-red

npm install node-red-contrib-rtcomm

npm install rtcomm

Rtcomm Real-Time Communications for IoT

Why align Rtcomm with the IoT space

bull The potential to integrate with billions of devices

bull Sensors mobile surveillance cameras carshellip

Why build Rtcomm on top of MQTT

bull Designed for massive scalability

bull Secure and extremely lightweight

bull Flexible deployment topologies

bull Great for low powered devices (eg mobile)

Liberty Embedded MQTT

bull Rtcomm includes an embedded MQTT Message Broker

bull Beta supports WebSockets and TCP

bull Supports MQTT 31

bull Enabled via Rtcomm

MQTT

Embedded

MQTT

BrokerPaho Client

Rtcomm

Service

rtcomm-10

wsoc-11 TCP

Rtcomm and Node-RED

Node-RED

bull A visual tool for wiring the Internet of Things like

bull MQTT enabled devices MongoDB Twitter and much more

Rtcomm Node-RED Nodes

bull Third-Party Call Control

bull Event monitoring

httpsgithubcomWASdevlibrtcommnode

httpsgithubcomWASdevlibrtcommnode-red

npm install node-red-contrib-rtcomm

npm install rtcomm

Liberty Embedded MQTT

bull Rtcomm includes an embedded MQTT Message Broker

bull Beta supports WebSockets and TCP

bull Supports MQTT 31

bull Enabled via Rtcomm

MQTT

Embedded

MQTT

BrokerPaho Client

Rtcomm

Service

rtcomm-10

wsoc-11 TCP

Rtcomm and Node-RED

Node-RED

bull A visual tool for wiring the Internet of Things like

bull MQTT enabled devices MongoDB Twitter and much more

Rtcomm Node-RED Nodes

bull Third-Party Call Control

bull Event monitoring

httpsgithubcomWASdevlibrtcommnode

httpsgithubcomWASdevlibrtcommnode-red

npm install node-red-contrib-rtcomm

npm install rtcomm

Rtcomm and Node-RED

Node-RED

bull A visual tool for wiring the Internet of Things like

bull MQTT enabled devices MongoDB Twitter and much more

Rtcomm Node-RED Nodes

bull Third-Party Call Control

bull Event monitoring

httpsgithubcomWASdevlibrtcommnode

httpsgithubcomWASdevlibrtcommnode-red

npm install node-red-contrib-rtcomm

npm install rtcomm

WebSphere Liberty Rtcomm and BlueMix

bull Liberty and Node-RED are both available on BlueMix

bull The Liberty beta rtcomm-10 feature is on BlueMix today

bull To get started go here bull wwwbluemixnet

bull Liberty betas on BlueMix go here bull httpswwwngbluemixnetdocsstarterslibertyindexhtmllibertybeta

Rtcomm Third-Party Call Control Demo

Simulated temperature sensor triggers an AV call

bull httpsdeveloperibmcomwasdevblog20140625webrtc-internet-things-liberty-profile

bull httpswwwyoutubecomwatchv=svap8p2XBBw

WebSphere Liberty

Rtcomm-10 Feature

3PCCservice

1

2

3

Questions and closing remarks

In summaryhellip

Rtcomm A real-time communications engine for the web

Designed for internet speed JavaScript development

Customized through open source repositories

In a single day you can have a WebRTC prototype running

Why not give it a shot when you get home

wwwwasdevnet

wwwwasdevnetwebRTC

In summaryhellip

Rtcomm A real-time communications engine for the web

Designed for internet speed JavaScript development

Customized through open source repositories

In a single day you can have a WebRTC prototype running

Why not give it a shot when you get home

wwwwasdevnet

wwwwasdevnetwebRTC

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transmitted in any form without written permission from IBM

US Government Users Restricted Rights - Use duplication or disclosure restricted by GSA ADP Schedule Contract with

IBM

Information in these presentations (including information relating to products that have not yet been announced by IBM) has been

reviewed for accuracy as of the date of initial publication and could include unintentional technical or typographical errors IBM

shall have no responsibility to update this information THIS DOCUMENT IS DISTRIBUTED AS IS WITHOUT ANY WARRANTY

EITHER EXPRESS OR IMPLIED IN NO EVENT SHALL IBM BE LIABLE FOR ANY DAMAGE ARISING FROM THE USE OF

THIS INFORMATION INCLUDING BUT NOT LIMITED TO LOSS OF DATA BUSINESS INTERRUPTION LOSS OF PROFIT

OR LOSS OF OPPORTUNITY IBM products and services are warranted according to the terms and conditions of the

agreements under which they are provided

Any statements regarding IBMs future direction intent or product plans are subject to change or withdrawal without

notice

Performance data contained herein was generally obtained in a controlled isolated environments Customer examples are

presented as illustrations of how those customers have used IBM products and the results they may have achieved Actual

performance cost savings or other results in other operating environments may vary

References in this document to IBM products programs or services does not imply that IBM intends to make such products

programs or services available in all countries in which IBM operates or does business

Workshops sessions and associated materials may have been prepared by independent session speakers and do not

necessarily reflect the views of IBM All materials and discussions are provided for informational purposes only and are neither

intended to nor shall constitute legal or other guidance or advice to any individual participant or their specific situation

It is the customerrsquos responsibility to insure its own compliance with legal requirements and to obtain advice of competent legal

counsel as to the identification and interpretation of any relevant laws and regulatory requirements that may affect the customerrsquos

business and any actions the customer may need to take to comply with such laws IBM does not provide legal advice or

represent or warrant that its services or products will ensure that the customer is in compliance with any law

Notices and Disclaimers (conrsquot)

Information concerning non-IBM products was obtained from the suppliers of those products their published

announcements or other publicly available sources IBM has not tested those products in connection with this

publication and cannot confirm the accuracy of performance compatibility or any other claims related to non-IBM

products Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products

IBM does not warrant the quality of any third-party products or the ability of any such third-party products to

interoperate with IBMrsquos products IBM EXPRESSLY DISCLAIMS ALL WARRANTIES EXPRESSED OR IMPLIED

INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE

The provision of the information contained herein is not intended to and does not grant any right or license under any

IBM patents copyrights trademarks or other intellectual property right

bull IBM the IBM logo ibmcom Bluemix Blueworks Live CICS Clearcase DOORSreg Enterprise Document

Management Systemtrade Global Business Services reg Global Technology Services reg Information on Demand

ILOG Maximoreg MQIntegratorreg MQSeriesreg Netcoolreg OMEGAMON OpenPower PureAnalyticstrade

PureApplicationreg pureClustertrade PureCoveragereg PureDatareg PureExperiencereg PureFlexreg pureQueryreg

pureScalereg PureSystemsreg QRadarreg Rationalreg Rhapsodyreg SoDA SPSS StoredIQ Tivolireg Trusteerreg

urbancodereg Watson WebSpherereg Worklightreg X-Forcereg and System zreg ZOS are trademarks of

International Business Machines Corporation registered in many jurisdictions worldwide Other product and

service names might be trademarks of IBM or other companies A current list of IBM trademarks is available on

the Web at Copyright and trademark information at wwwibmcomlegalcopytradeshtml

Notices and Disclaimers (conrsquot)

Information concerning non-IBM products was obtained from the suppliers of those products their published

announcements or other publicly available sources IBM has not tested those products in connection with this

publication and cannot confirm the accuracy of performance compatibility or any other claims related to non-IBM

products Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products

IBM does not warrant the quality of any third-party products or the ability of any such third-party products to

interoperate with IBMrsquos products IBM EXPRESSLY DISCLAIMS ALL WARRANTIES EXPRESSED OR IMPLIED

INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE

The provision of the information contained herein is not intended to and does not grant any right or license under any

IBM patents copyrights trademarks or other intellectual property right

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