Usability inpeople’s lives

World UsabilityDay 2007

James Breeze,Chief Experience Officer

and IT Psychologist

Unusable technology is boring

How much time do you waste?

That’s expensive

THAT COSTS!

Burying your head in the sand

What does that do to your business?

Brand?

Lost Opportunities

Access

Access

Let’s observe

Decreased productivity andperformance

Increased verbal and physicalabuse

Increased self focusIncreased absenteeism,tardiness and attrition

Feelings of inadequacy - Notable to do things right

Feeling unsafe

Inability to copeFeelings of helplessnessfrustration and powerlessness

Increased use of nicotineBehavioural changes

Costs $$Increased chance ofpsychological problems

Increased errors in judgementFatigue and inattention

ResultPotential impact

• 1 in 3 adults suffers from moderate to extreme stress.

• Increase of nearly 40% in just 4 years. (IBOS Survey 2004)

• Stress-related workers compensation claims have increased by 400% inthe last 10 years. (WorkCover June 04).

• Average claim costs, in NSW, were over $23,000 ea (WorkCover June 04)

• The total cost of Australian workplace stress, is now estimated to be $1.2billion pa. (ACTU)

• Work-related stress accounts for the longest stretches of absenteeism.(National Health and Safety Commission, July 04)

• The average NSW claimant, takes over 20 weeks off work, a year.

• WHO lists stress at work, as one of the top ten key determinants of poorhealth

It’s the daily hassles, rather than majorlife events, that are most stressful

(Kanner, 1981)

‘A field study identified twenty-two ways thatautomated hospital systems can result inthe wrong medication being dispensed to

patients.’ Nielsen, 2005

And non-automated dispensing?

Car crash?

We can help!

Involve people in your projects

Be healthy, consider usability

usableworld.com.au

www.objectivedigital.com