Website Redesign: User Testing and Web 2.0
description
Transcript of Website Redesign: User Testing and Web 2.0
![Page 1: Website Redesign: User Testing and Web 2.0](https://reader035.fdocuments.in/reader035/viewer/2022062410/56815c31550346895dca1537/html5/thumbnails/1.jpg)
Website Redesign: User Testing and Web 2.0
Bennett Claire Ponsford - Digital Services Librarian Christina H. Gola - Coordinator of Undergraduate
Instruction and Outreach
Internet LibrarianOctober 29, 2007
Session C104Inspiration for Your Library Redesign
![Page 2: Website Redesign: User Testing and Web 2.0](https://reader035.fdocuments.in/reader035/viewer/2022062410/56815c31550346895dca1537/html5/thumbnails/2.jpg)
Why are We Redesigning?
![Page 3: Website Redesign: User Testing and Web 2.0](https://reader035.fdocuments.in/reader035/viewer/2022062410/56815c31550346895dca1537/html5/thumbnails/3.jpg)
Background
Main library and 6 branches, 3 catalogs, 900+ databases, all usual library services but not well integrated
Discontent expressed with current default search
Branch libraries need for their own homepages to meet special needs
![Page 4: Website Redesign: User Testing and Web 2.0](https://reader035.fdocuments.in/reader035/viewer/2022062410/56815c31550346895dca1537/html5/thumbnails/4.jpg)
Questions to Ask Users
How do users want to search? What type of items are users searching for? How do they discover new resources?
What to do with subject and class guides? Audience and function questions Format, location, and terminology
What Web 2.0 features do users want?
![Page 5: Website Redesign: User Testing and Web 2.0](https://reader035.fdocuments.in/reader035/viewer/2022062410/56815c31550346895dca1537/html5/thumbnails/5.jpg)
Methodology: Phases
1. Initial surveys2. Discussion forums 3. Focus groups4. Individual interviews5. Create functional specifications6. Task based testing of prototypes7. Modify prototypes and re-test, etc.
![Page 6: Website Redesign: User Testing and Web 2.0](https://reader035.fdocuments.in/reader035/viewer/2022062410/56815c31550346895dca1537/html5/thumbnails/6.jpg)
Methodology: Recruiting
Traditional Blanket campus emails Advertising in student newspaper Announcements in classes
New tools Facebook group Blog Discussion forum
![Page 7: Website Redesign: User Testing and Web 2.0](https://reader035.fdocuments.in/reader035/viewer/2022062410/56815c31550346895dca1537/html5/thumbnails/7.jpg)
Results: First Survey Undergraduates vs. Grad. Students/Faculty
Both primarily looking for our stuff Searching differences Need for information about the library Interaction with the libraries' website
Web 2.0 issues Limited interest in tagging Limited faculty interest in user-generated content Traditional preferences for communicating with the
libraries
![Page 8: Website Redesign: User Testing and Web 2.0](https://reader035.fdocuments.in/reader035/viewer/2022062410/56815c31550346895dca1537/html5/thumbnails/8.jpg)
Results: Second Survey
Confirmed summer’s results on use of the website
Default search Want books or everything, but last searched
for articles What to keep on home page
Emphasis on simplifying the home page No consensus on what that means
![Page 9: Website Redesign: User Testing and Web 2.0](https://reader035.fdocuments.in/reader035/viewer/2022062410/56815c31550346895dca1537/html5/thumbnails/9.jpg)
Results: Bulletin Board
Intense hatred of our pop-up windows Frustration
Want to search, click on fulltext Not interested in all the options we give them
Confusion Often can’t even describe where they got lost
![Page 10: Website Redesign: User Testing and Web 2.0](https://reader035.fdocuments.in/reader035/viewer/2022062410/56815c31550346895dca1537/html5/thumbnails/10.jpg)
Results: Focus Groups
Google Scholar Integrate Systems (catalogs, edocs, etc) Discovery of databases Subject and Class Guides
Audience different than previously assumed Interdisciplinary issues Not a library jargon issue -- location & format
issues
![Page 11: Website Redesign: User Testing and Web 2.0](https://reader035.fdocuments.in/reader035/viewer/2022062410/56815c31550346895dca1537/html5/thumbnails/11.jpg)
Results: Focus Groups
Need more ways to allow self-discovery and shared knowledge
Visual & “sexy” is good Use of Web 2.0 tools
Undergrads and Humanities mentioned potential uses for Wikis
Use of RSS – glass half full or half empty? Personalization features
![Page 12: Website Redesign: User Testing and Web 2.0](https://reader035.fdocuments.in/reader035/viewer/2022062410/56815c31550346895dca1537/html5/thumbnails/12.jpg)
Did 2.0 Work for Recruiting?
Email was best method Web 2.0 tools (Facebook, blog, discussion
forum) did not help much Why?
![Page 13: Website Redesign: User Testing and Web 2.0](https://reader035.fdocuments.in/reader035/viewer/2022062410/56815c31550346895dca1537/html5/thumbnails/13.jpg)
Web 2.0 in Academic Libraries
How far should we go? Academic standard vs. Web 2.0 How much education do we provide?
![Page 14: Website Redesign: User Testing and Web 2.0](https://reader035.fdocuments.in/reader035/viewer/2022062410/56815c31550346895dca1537/html5/thumbnails/14.jpg)
Recommendations
Help them find our stuff and then get out of the way
Reaffirmed tradition design rules Let the user control the interface Integrate our systems Better personalization options
Determine user groups needs before using Web 2.0 tools on website
![Page 15: Website Redesign: User Testing and Web 2.0](https://reader035.fdocuments.in/reader035/viewer/2022062410/56815c31550346895dca1537/html5/thumbnails/15.jpg)
Next Steps
Undergraduate focus groups One-on-one interviews with faculty Revisiting information architecture Prototype testing Article to come