webMethods World: How Can You Innovate Even Faster With the Latest webMethods Platform Capabilities

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webMethods World

How Can You Innovate Even Faster With The Latest webMethods Platform Capabilities


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webMethods World Agenda

1. Innovation thru Integration - Mark Herring 2. Architecture and Demos

• Social & Mobile BPM – Pete Carlson • EDA Underpinnings & Background – Rob Tiberio • Intelligent Business Operations – Christoph Rohland

3. webMethods Roadmap - Subhash Ramachandran 4. Customer Panel Interactive Quiz - Mark & Subhash


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Mark Herring SVP, Product Marketing

webMethods World Innovation Through Integration


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BIG DATA SOCIAL

MOBILE CLOUD

User Collaboration

Intelligent Business

Operations

Applications & Partners

Integration Backbone

Business Processes

Databases Custom Apps Partners Legacy Cloud/SaaS

High Performance

Messaging

SERVICE ENABLEMENT & GOVERNANCE


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Coca Cola Enterprises is innovating using integration to improve Cooler operations reducing operating cost and

improving customer satisfaction.

Presenter

Presentation Notes

Coca Cola Enterprise CCE is the sole licensed operator for products of The Coca-Cola Company in Norway, Sweden, Great Britain, The Netherlands, Belgium and France. webMethods customer and have been using Integration and other technologies in IT for several years. CCE has been supporting business in Innovation and latest example is their SMART COOLER monitoring process. They monitor ambient and optimal temperature of their Coca cola Coolers Lots of times they will get calls from our customers saying the beverages are not chilled to optimal temperature. What if they had a device in our cooler that could predict when this condition will happen and dispatch a technician before it is too late? And why would they care about ambient temperature? coolers are manufactured to allow for a wide range of ambient temperature. If we can show that our machines only operate within a limited band of ambient temperature, the cost of manufacturing these half a million coolers will go down. Even though we’ve got outstanding equipment, every now and then it still breaks down. Wouldn’t it be nice to know if the machine was having some kind of issue? Integrating event streams from Coolers, CCE is reducing technician/repair cost and improving customer satisfaction. Great example of a Digital Enterprise.


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Electrolux has accelerated to the opening of new distribution channel with a BPM and iKnow, eliminating old manual processes and providing the Business with greater Visibility into exceptions

Presenter

Presentation Notes

Electrolux Position Sales SEK 110 billion Op income SEK 5.2 billion Sales in more than �150 markets A world leader in appliances People 58,000 in 60 countries Products More than 40 million products per year To meet the real needs of consumers and professionals


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FedEx Kinkos seamlessly integrated its order-to-pay process at 1500 stores, enabling them to have real-time business visibility

and new levels of store automation and customer service

Presenter

Presentation Notes

About FedEx Office FedEx acquired Kinko’s in 2004, and rebranded to FedEx Office in 2008. They are a local arm of FedEx Corporation with 1800+ locations, and a full range of business services including package drop-offs & Same Day delivery. FedEx Office has both a Digital Network and a Physical Network, with 7000+ digitally connected output devices. A SAG customer since 2001. Project: Order to Pay project, an enterprise solution which encompasses both significant store level automation and new enterprise capabilities to provide: Real-Time Business Visibility of financial transactions (KPIs through business process monitoring) Reliable Order Entry: automate the manual process Customer Visibility and Pricing Accuracy: Adding and tracking customer information was done manually. Information included negotiated discounts per customer, for example. Transaction history by customer could not be tracked and reported effectively. This resulted in lower customer satisfaction and inaccurate discount rates being applied Ability to Change business decisions ‘in-flight’ (BPMS) Solution: To seamlessly integrate the more than 50 interfaces among the in-store and enterprise components, a webMethods integration tier was built. It is the integration tier that seamlessly binds the in-store and enterprise systems together, allowing the rich functionality of all of the apps to be brought together in the larger distributed Order to Pay application. Products: webMethods ESB, Integration Server, Broker, EJB, JMS and JDBC Adapters, MWS, Optimize, Designer, Developer, JDBC Adapter, BPMS, wM Reverse Invoke Server, wM BPMS, wM Integration Server/ESB


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J&J developed a set of standardized processes to develop and launch products across all regions through workflow,

business, and content process integration.

Presenter

Presentation Notes

About J&J: Family of Companies comprises: The world’s sixth-largest consumer health company The world’s largest and most diverse medical devices and diagnostics company The world’s fifth-largest biologics company And the world’s eighth-largest pharmaceuticals company We have more than 275 operating companies in more than 60 countries employing nearly 128, 000 people. Our worldwide headquarters is in New Brunswick, New Jersey, USA. Project: Product LifeCycle Management system. Many, many contributors to their Approval for Product Release (APR) process. For the APR process, J&J focused on the User Interface, Human Interaction & Scenario Testing, and identified opportunities to simplify the complexity. Project Technology Choices: User Interface- HTML 5 Workflow – webMethods Business Process Management Engine – webMethods Integration Server - webMethods Document Collaboration – BrainTribe Data Integration – webMethods Document Management - Documentum


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Israel‘s leading healthcare and health insurance organization delivers unparalleled services to patients and doctors

ensuring the best possible treatment

ARIS

BPM

ESB

CentraSite

Insight

Presenter

Presentation Notes

Maccabi Healthcare Services is the second-largest HMO in Israel, supplying healthcare and health insurance to two million customers. The organization includes 7000 service providers, including 4000 medical doctors. A key to Maccabi’s success is its patient- and doctor-centric approach, treating both service providers and service recipients as customers of our information services. Our challenges include increasing the usage of digital self-service channels over the Internet (including on mobile platforms), as well as providing improved control mechanisms for reducing medical risk. Maccabi has built a SOA and BPM classical architecture, with Software AG products as the cornerstone supporting business and IT goals—including ARIS for BPA, webMethods Integration Server as the ESB layer, webMethods BPM for process execution and monitoring functionality, and CentraSite for SOA Governance. Using these tools has enabled Maccabi to dramatically reduce time to market for new solutions while reducing risk. This presentation will describe several solutions that have been implemented using products from Software AG’s SOA/BPM suite: • Medical Process Follow-Up: this is a process-monitoring solution that reduces medical risks and costs due to missing or delayed treatment. The solution is based on the BPM & BAM capability and non-invasive legacy services that are exposed to the ESB. It enables Maccabi's doctors to receive real-time alerts in case of SLA violations and to take preventive and corrective measures in time. • Pregnancy Tracking: this is a mobile application that brings Maccabi's services to the customer’s pocket device. The solution is based on a multi-channel reusable service layer in the ESB, which significantly reduced the time-to-market to deploy the service. • Doctor Visit Management: this set of services facilitates the entire patient-doctor interaction, from entitlement verification and fee calculation through diagnosis and treatment until the final billing settlement.


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Outerwall is innovating by taking automated retail services to a new level, achieving exceptional business

results using webMethods Integration

Presenter

Presentation Notes

About Outerwall: Outerwall (Nasdaq: OUTR) (formerly Coinstar) has more than 20 years of experience creating some of the most profitable spaces for their retail partners. The company mission is to create a better every day by delivering breakthrough kiosk experiences that delight consumers and generate revenue for retailers. As the company that brought consumers Redbox® entertainment, Coinstar® money services, Rubi™ coffee, and ecoATM ® electronic recycling kiosks, Outerwall is leading the next generation of automated retail and paving the way for inventive, scalable businesses. Outerwall kiosks are in neighborhood grocery stores, drug stores, mass merchants, malls, and other retail locations in the United States, Canada, Puerto Rico, the United Kingdom, and Ireland. Projects: By modeling their processes, mastering their corporate data, eliminating point-to-point application connections, building repeatable services, and real-time viewing their most important data governance KPIs, Outerwall has greatly reduced IT infrastructure costs and increased efficiencies, contributing to higher profit margins. But they are not done yet. Outerwall is revolutionizing the way people shop and do business. Outerwall has deployed the webMethods Integration platform as their Corporate ESB to power all integration enterprise-wide. In addition, they have deployed OneData as their single-source of truth for two successful Phased ‘Go Lives’. They have many more planned. Outerwall is also working to leverage MashZone (for dashboard analytics) on the front-end of OneData (MDM Visibility) and have begun the foundational work with modeling out ‘AS IS’ processes, systems, etc. ARIS. The SAG Sales team identified eleven additional key projects/Initiatives that wM Integration will eventually power. Future plans include expansion of our existing footprint to largest line of business: RedBox. Deployment of Trading Networks & EDI for B2B and growth of their strategic Enterprise MDM Program. Their latest project is SAP’s Consume-to-Cash for new Ventures ‘Rubi Coffee’ business. SAG Products: webMethods Integration Platform (webMethods Integration Server, CentraSite, webMethods Mediator, webMethods OneData) MashZone, ARIS, Trading Networks, Optimize, & Multiple Adapters. Plus, seeding of TC BigMemory, Nirvana and Apama. Aditional Information: This past year, our team has been focused to execute upon a strategy to right-size a new agreement that provides an expanded technology footprint for ALL they own today, prove out new capabilities required to support growth initiatives next 3 years and seed a foundation to fuel joint innovation via our Bigfast Data stack (Universal Messing, TC and Apama) for their strategic K30 Initiative (OW’s kiosk of the future).


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Europe‘s leading airport streamlines all its operations by integrating all its applications, hardware devices and external partners onto a common integration backbone with a lean team of just 4 people!

Presenter

Presentation Notes

Zurich Airport is one of the top ten airports in Europe and has won several awards in several categories for operational and infrastructural excellence. There are over 78 airlines that use the airport to fly over 188 global destinations. The total number of employees at the airport are over 25,500. The airport has won the “World Travel Award” in the “Europe’s leading Airport” category for ten consecutive years! In 2003, Zurich Airport conducted a POC to select an EAI vendor. The bake-off was between SAG and IBM. 1 pre-sales engineer from SAG was able to accomplish all the scenarios in under 4 days whereas IBM flew in two ‘specialists’ that spent the entire week talking to other ‘specialists’ and still could not get the job done. Zurich Airport implemented webMethods ESB in 2004 and ever since, it has become the de facto integration backbone for connecting all applications, devices and partners at Zurich Airport. A few of the interesting applications where webMethods is used for integration are – Huge display monitors in the airport displaying real-time flight information, which is fed by web services through webMethods Mobile apps served push notifications and alerts (of flight status / delays) through webMethods. Mobile apps make almost 5MM service calls into webMethods every month Innovative multimedia binoculars that provide background information on fixed and mobile POIs. Information served through webMethods. Swiss Railway terminal information shown on all 44 monitors across the airport. Information served through webMethods. Monitors displaying transfer information (through webMethods) for connecting passengers webMethods connects up key systems such as the AODB (Airport Operational Database), GAVS (Gate Access Verification System) etc. to synchronize data across other systems which require such data. IP Phones can be set up / configured / updated via a webpage. The settings are updated on the IP Phone via webMethods. Billing of office space or telecom usage to third-party systems is done through SAP and webMethods Security Badge production and process management around that is controlled through SAP and webMethods. Similarly, door key production and the related processes are also managed through SAP and webMethods. Possibly, one of the most unique things that Zurich airport has done with webMethods technology is that they are able to send out relay signals to electronic doors to open / close from webMethods. This helps in automation of opening the right set of doors based on the visa status of the arriving passengers. There are lots of metrics that are being monitored across the various systems using webMethods. Some of these metrics are bubbled up to a dashboard built using ARIS Mashzone. All these above integrations are managed with just 5 production servers – two of which handle aviation data, two that handle SAP and non-aviation data and 1 used for load balancing incoming traffic to the other 4 servers. Also, all these servers are managed and these integrations are maintained / developed with a lean team of just 4 people!!


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Peter Carlson VP Product Development

webMethods World Mobile, Social and BPM Updates


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BIG DATA SOCIAL

MOBILE CLOUD

User Collaboration

Intelligent Business

Operations

Applications & Partners

Integration Backbone

Business Processes

Databases Custom Apps Partners Legacy Cloud/SaaS

High Performance

Messaging

SERVICE ENABLEMENT & GOVERNANCE


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webMethods Mobile Suite - Platform

Mob

ile D

esig

ner

Design, Build and Deploy Time Run Time

Enterprise Gateway


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Demo Mobile Process Monitor


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Mobile Monitor Architecture

Mobile Designer

Client

Enterprise Gateway

Process Audit

Process Audit

Process Audit

IS #1

REST

JSON

iPhone Android

Outer Firewall Inner Firewall

DMZ

IS #1

IS #1

REST

wM Monitor

wM Monitor

wM Monitor

JSON

JSON

JSON

REST

REST

Internal Servers


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Mobile Inbox Creation


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Demo Mobile Task Inbox Creation


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Mobile Inbox Architecture

Firewall

Mobile Designer

Client

Enterprise Gateway

Integration Server

My webMethods

REST REST REST

Open Presentation

Layer Task Engine DMZ

iPhone Android

…


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Social Update on Recent Development


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• Social guidance for tasks in webMethods BPMS

• Tag tasks to facilitate expertise location

• Search tasks based on expertise

• Provide recommendations on the best expert available

• Allow process owners to track process performance via definition of milestones, goals and stages

Social BPM

Presenter

Presentation Notes

The webMethods BPMS solution now provides guidance tools to help users be more effective and efficient in managing and completing tasks. Why is social important for BPM – as a discipline BPM has suffered from lack of adoption mainly because of lack of guidance Current situation - task expertise is based on tribal knowledge and outside the context of process Desired situation: skills based routing and social guidance for Tasks (based on experienced & recommended experts) Users can be tagged with required skills (metadata) or can even be endorsed for their skills by other users Then, start a task and tag it to facilitate the identification of experts This allows you to get the recommended experts for that task With Social BPM, tasks can be tagged to facilitate the identification of expertise resources so that work can be routed to the best expert available. Business executives and process owners can now get high-level visibility into their process status and separate the signal from the noise. With this visibility they can quickly understand whether SLAs have been reached or breached across the key milestones that constitute their business process. New visual markers for milestones, add a stage and pick your milestone This is available for both process for execution and measure first processes Samples provided for viewing SLAs reached o


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Rob Tiberio VP Chief Architect

Event Driven Architecture Overview


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Architecture – EDA Goals

EDA Goals

• Extensible • Standardized • Integrated • Ease of Use

What is EDA

Why use it

How it works


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What is EDA?

Support Incident

Shipping Delay

Shipping Delay Customer = Acme.com

It is a system that allows information to be “published” so that one or more participants can “subscribe” to what was “published” if they are “interested”.


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EDA – Capabilities Required

Producer Consumer

Event Routing Logic Publisher Subscriber

Transport


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Enterprise

Why EDA?

CRM

ERP

Legacy

Custom

ESB

Internet of Things

What is happening right now is what we want to know.


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EDA Helps Provide

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What information is relevant?

How does the business access it?


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ESB supports EDA Optimize Event Server Visualization Analytics

Engine

PPM CentraSite

Integration Server BPM Rules B2B

Various Transports

Universal Messaging 3rd Party

EDA Services Hard to access this data.


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Unified Architcture Optimize Event Server Visualization Analytics

Engine

PPM CentraSite

EDA Services


EDA Services

Event Bus Various Transports


EDA Services EDA Services EDA Services EDA Services EDA Services

What is happening right now.


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EDA – How it Works Optimize Event Server Visualization Analytics

Engine

PPM CentraSite

EDA Services


EDA Services & Routing



Routing

EDA Services

Routing

EDA Services

Routing

EDA Services

Routing

EDA Services

Routing

EDA Services

Routing

Plug-able Transports



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EDA – How it Works Optimize Event Server Visualization Analytics

Engine

PPM CentraSite

EDA Services

Event Persistence


EDA Services & Routing



Routing

EDA Services

Routing

EDA Services

Routing

EDA Services

Routing

EDA Services

Routing

EDA Services

Routing

Plug-able Transports


Historical Data

Event Persistence


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Performance and Scale: New Capabilities

Terracotta Server Array L2 Cache L2 Cache L2 Cache L2 Cache

LDAP, Active Directory, RDBMS (Users, Groups, Roles)

My webMethods

ApplinX Server

Admin/UI Task Engine Admin/UI Task Engine

Tamino

CentraSite

L1 Cache

Event Bus

Analytics Platform

Analytics Engine PPM Visualization

Universal Messaging

RDBMS

webMethods Database

Components

OneData MDM

L1 Cache

L1 Cache

Process Engine Rules Engine

Mediator L1 Cache

Events

Events

Events

Events


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Build Agile Solutions

• Start a BPM process or an Integration flow with an Event • Emit events from Processes or Integrations

• Use events to create real-time dashboards • Correlate, store and analyze events

• Build agile solutions that react in real-time

• See what is happening now and make better decisions


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Christoph Rohland Senior Vice President R&D

Intelligent Business Operations


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Why Intelligent Business Operations?

Process Analysis and Design

for Process Improvement

Business Management

Business Operations

Applications CRM ERP SCM HR

BPMS/ESB

Intelligent Business Operations

Situation awareness for better and faster

operational decisions

External Sources


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Intelligent Business Operations (IBO)

Observe Decide Act

D E C I S I O N P R O C E S S

Environment and Influencers

Data

Context Improve

Automate

Sensors Apps & Systems

Public API

SaaS APPS


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Real Time to Real Value Va

lue

Business event

Data captured

Action taken

Information delivered

Time SOURCE: Richard Hackathorn – The BI Watch: Real Time to Real Value

Action time


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Demo Intelligent Business Operations


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Benefits of webMethods IBO Platform

Improve RESPONSE TIME

to issues, problems & opportunities

Increase VISIBILITY

into operations across silos

Increase QUALITY

of decisions and processes

Increase TRANSPARENCY

into KPIs that matter to you


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Subhash Ramachandran SVP, Product Management

webMethods World webMethods Roadmap


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New Release Cycle

Full suite release every 6 months

Every release will be the same size


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Faster response to market requirements

Customers get features delivered quickly

Better input and feedback loop

Customers choose how often to upgrade

Customer Benefits


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webMethods 9.5 Highlights


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webMethods 9.5 Details

Automated Migrations


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webMethods 2014 Roadmap Upcoming Features & Direction


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Unified Intelligent Business Operations Platform


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Social BPM

T w o t i e r n a v i g a t i o n

U n r e a d m e s s a g e s

P r o c e s s m e m b e r s

A c t i v i t y s t r e a m

S o c i a l h e a t m a p

T a s k


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API Developer Portal

• API Developer Portal customizable and deployable to public/private cloud

• API Browser provides easy search and navigation to find the right APIs

• API Description as file format to import API catalog definitions

• Automatic provisioning to Developer Portal from CentraSite

Presenter

Presentation Notes

API Browser to provide an easy navigation through APIs Simple testing of APIs Pluggable User Management/Onboarding API Description as file format to import API catalog definitions Automatic provisioning to Dev Portal from CentraSite Highly skinnable & integratable with arbitrary HTML content Companies can now open new channels for business by building an API platform to reach out to their partners, affiliates and independent software developers. Based on our webMethods technology, Software AG now provides companies the ability to manage and expose their APIs creating a world class API platform. This allows companies as API providers <click> to unlock value of their unique data while keeping their internal assets secure, provide tiered access to various consumers, and allows app developers <click> to quickly find the right API, sign up for access, and track their personal KPI’s


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Integration Live

• Public Cloud based Integration PaaS designed for subject matter experts

• Easy meta-data driven configuration via web based tooling

• Community driven content

• Secure connection to on-premise ESB


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Software AG Live


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Shiva Kolli, Director Application Development, Discovery Communications Brian Chan, Vice President, Information Technology, Corporate Services Group, Avnet Guillaume Hatt, International Senior Program Manager, Business & IT, Alcatel Lucent Chen Wang, Head of Financial Markets Integration, Standard Chartered Subhash Ramachandran, SVP Product Management, Software AG Mark Herring, SVP Product Marketing, Software AG

webMethods World Panelist Discussion

webMethods World: How Can You Innovate Even Faster With the Latest webMethods Platform Capabilities

Technology

Transcript of webMethods World: How Can You Innovate Even Faster With the Latest webMethods Platform Capabilities