[Webinar Slides] Re-Imagining the Digital Mailroom for the 21st Century
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Transcript of [Webinar Slides] Re-Imagining the Digital Mailroom for the 21st Century
Underwri(enby: Presentedby:
#AIIMInforma(onIsYourMostImportantAsset.LearntheSkillstoManageIt
Re-imaginingtheDigitalMailroomforthe21stCentury
Presented20thOctober,2016
Re-imaginingtheDigitalMailroomforthe21stCentury
AnAIIMWebinarpresented20October,2016
Underwri(enby: Presentedby:
IntroducingourPanelists
DaveJones
ECMMarke(ngManager
KonicaMinoltaUK
HarveySpencer
President
HarveySpencerAssociates
JoelMazza
SeniorProductMarke(ngManager
LexmarkEnterpriseSoQware
DebbieCutler,IRRV(Hons)
SystemsManager,RevenuesandBenefits
Department
WinchesterCityCouncil
Underwri(enby: Presentedby:
ClassicDigitalMailroomisElectronicDelivery
ReceiveandOpentheMail
ScantheMail
ElectronicallyClassifyit
Routeittorelevantperson/department
Underwri(enby: Presentedby:
Benefits
§ PaperonlyexistsforashortperiodofKme§ NopresorKngenvelopes,puNnginpigeonholesandontodeliverycarts
§ It’salldeliveredelectronically§ It’sFAST§ Anditcanbeoutsourced
Underwri(enby: Presentedby:
CombinetheTwoandIntegratewiththeBusinessProcess
Inputs:Newon-boardingdocsInvoicesandAdvices
CollateralorReferencesContracts
SalesOrdersPaymentAdvicesLoansandClaimsCorrespondence
etc.
Input Output
Business Processes
Outputs:Acknowledgments
One-to-onemarkeKngSurveys
PaymentsandBillsetc.
Underwri(enby: Presentedby:
Integra(ngInboundwiththeBusinessProcessAffectsWorkflowDynamically
ScannedMailedInvoice
APProcess
APClerk
Mismatches
Receiving
Purchasing
ExcepKons
Underwri(enby: Presentedby:
CloudBreakstheTimeandCapabilityBonds
Cloud Gives Unlimited
Compute on demand
Underwri(enby: Presentedby:
CloudisDifferent
§ Unlimitedcomputepower‘on-demand’givesnewservices
§ Payforwhatyouuse§ ServicescanbeprovidedbymulKplevendors§ Integratorsbecomekey§ SoluKonscanbein-house,out-sourced,orboth
Underwri(enby: Presentedby:
TheHeartoftheDigitalMailroomisClassifica(onwhichControlsDecisioning
§ ImageClassificaKon§ Whatdoesitlooklike?
§ TextualClassificaKon§ Whathasitgotwri(enonit?
§ ProximityclassificaKon§ isthereadescripKonofthe
field(s)?
§ LanguageClassificaKon§ Whatlanguageandcurrencies
arebeingused?
§ SemanKcClassificaKon§ Whatisthetopicandintent
ofthedocumentcontent?
§ SenKmentClassificaKon§ Howdidthesenderfeelabout
things?
Underwri(enby: Presentedby:
ThisRequiresExpandedInputs
§ Voice§ Photographic§ Video§ EnhancedText§ SocialMedia
Underwri(enby: Presentedby:
CustomerServiceandRiskInsurersareStar(ngtoAccessandLookatSocialMediaData§ In2012,InsuranceCompaniesstartedtoallowelectronic
reporKngclaimswitha(achedphotos§ A`erHurricaneSandy10’softhousandsfiledclaimsusingmobile
apps
§ SomeInsurersmonitoredSocialMediaduringtheHurricane§ 20mtwi(erfeedsbetweenOct27andNov1,2012§ 1/3Twi(ertrafficwasinformaKon-related,includingnews
originaKon,governmentreportsandeyewitnessreports*
Source: Insurance and technology -- Accenture
Underwri(enby: Presentedby:
MiningSocialMediaIntegrateswithCCM&1-to-1Marke(ng
“justsawbeachco-age–reallywanttobuy–canIafford@xyzrealtor”
Underwri(enby: Presentedby:
MobileBringsNewRequirements
§ By2020,80percentoftheworkforcewillbepost-boomer,andmorethan20percentwillbeGenZ
§ GenZdoesn’tknowwhatlifeislikewithoutasmartphone
Underwri(enby: Presentedby:
TheDigitalMailroomRe-imaginedBecomesaBusinessInterac(onHUB
Mailroom Classification,
Language, Metatagging
& Routing Services
Underwri(enby: Presentedby:
ThankYou
HarveySpencerAssociates
Twi(er:@HSASSOCSEmail:[email protected]
Underwri(enby: Presentedby:
OurPanelistDiscussion
DaveJones
ECMMarke(ngManager
KonicaMinoltaUK
HarveySpencer
President
HarveySpencerAssociates
JoelMazza
SeniorProductMarke(ngManager
LexmarkEnterpriseSoQware
DebbieCutler,IRRV(Hons)
SystemsManager,RevenuesandBenefits
Department
WinchesterCityCouncil
Underwri(enby: Presentedby:
KonicaMinoltaDigitalMailroom
www.konicaminolta.co.uk/digitalmailroom
Underwri(enby: Presentedby:
KonicaMinoltaDigitalMailroomSocial
h-ps://www.linkedin.com/company/enterprise-content-management-soluFons-from-konica-minolta
@KonicaMinoltaGB
Underwri(enby: Presentedby:
#AIIMInforma(onIsYourMostImportantAsset.LearntheSkillstoManageIt
TakeyourskillstothenextlevelbylearningbestpracKcesandtechnologiesfordigitalimagingwithAIIM’sCapture&Imagingtrainingcourse.
Visit:AIIM.org/CaptureTraining
Underwri(enby: Presentedby:
AIIMistheCommunityforInforma(onProfessionals
AIIMbelievesthatinforma(onisyourmostimportantasset.Learntheskillstomanageit.
OurmissionistoimproveorganizaKonal
performancebyempoweringacommunityofleaderscommi(edto
informaKon-driveninnovaKon.
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