Webinar September 20th, 2:00PM

| Webinar September 20th, 2:00PM

Trapeze Traveler Information

Systems

Bruce Payne

Copyright © 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved.

Traveller Information Suite Overview

• INFO-Agent • INFO-WEB • INFO-Mobile • iPhone • SMS / Email • INFO-IVR • INFO-Publish • COM • PASS-WEB • PASS-IVR • Bus Stop Manager • TransitNOW

Call Centers Automate information retrieval & provide exceptional customer service.

Web-Based Solutions Enable travelers to access trip plans, schedules and more on their

PC, cell phone or other mobile device.

Automated Telephone Solutions Offer interactive voice response (IVR) technology 24/7

Real-Time Information Integrated vehicle location technology (AVL) provides

real-time updates.

Regional Traveler Information Increase ridership & improve mobility in your region.

Integrated Transit Systems Trip planning can reduce the cost of providing ADA &

paratransit services.


INFO-Web

• Web based schedule information

• Core features • Trip planning • Schedule lookup / next buses • Bus stop information • Bulletins & announcements • Google map integration • Real time display


INFO-Web

• INFO-Web enhancements allow us to… • Keep up with your current marketing standards • Help provide you with “Award Winning” Websites

• What is available? • Improved look and feel • Google map integration / focus • Type ahead functionality • Emailing itineraries • Real Time Integration


Map Focused User Interface

New map focused layout

- Consolidated & simplified input area - Mobile friendly layout


INFO Web – Schedules & Next Bus Static schedules with Real time status information


• Real-time vehicle information in the browser • As a stand alone display (i.e. terminal display) • Interactive Web application • Incorporated into INFO WEB

• Core features • Google map integration • Moving vehicles on the map • Select a vehicle to see adherence • Show one or many routes at a time • Follow a vehicle along the route • Show the stops for each of the routes

Real-time Map Display

Copyright © 2011 Trapeze Software Inc., its subsidiaries and affiliates. All rights reserved. 21-Sep-11

• Generic Mobile • Auto-detects device and browser • Support devices with basic configuration

• Native iPhone • Use current location • Save favorite locations

• Native Android • Recently Released

• Request Based SMS • “Next bus times” using stop # • Support for both E-mail & SMS

Mobile Applications

• Access general & schedule based information • An extension of INFO WEB

Stop 1234 ---------- Route 1: 8:40am Short Delay Route 22: 8:45am On Time Route 1: 8:55am Cancelled Route 16: 9:10am On Time New ride guides are available!


iPhone


Android


TransitNOW

• Passenger information portal & alerting service

• Core features • User subscription portal • General or schedule based alerts • Support for Email, SMS and Voice

• Other features • Elevator and escalator status • Service disruption messages • Surveys, anti spam filters • Preferred language selection • Full web based administrative module


INFO-IVR

• Access schedule information using a standard telephone

• Core features • Next bus times using stop or route # • Headway navigation along route or trip • Bulletins & announcements • Call transfers to other departments • Real time bus arrival estimates

Here are your schedule times for stop #5418. The current time is 2:33pm. Next bus in 5 minutes to downtown. Following bus in 12 minutes. Third bus at 3:55pm. Thank you for calling.


COM

• Complaint & commendation management application for fixed route & demand response

• Core features • Track, investigate, and respond • Agent module for CSRs • Web module for self serve passenger access

• Other features • Integrates directly with FX, OPS & PASS • Email escalations, alerts • Configurable data types & work flow

Autopopulates information based on user and predefined criteria.


INFO-Publish

• Application to automate the production of stop post schedules and printed timetables

• Core features • Extracts stop & schedule data directly from Trapeze FX • Places data into standard publishing format

• Other features • Add “Public Friendly” descriptions and names • Comparison utility to update only what is necessary • User definable templates


INFO Agent

• Call Center application to help CSR’s plan trips, lookup schedule and other static information

• Core Features • Trip Planning • Schedule Look-Up / Next Bus • Bus Stop Information • Remarks / Audiences • Real Time data

• Why Use Agent? • More Flexible Than a Web Trip Planner • Used for Testing and Data Management


Traveller Information

Demonstration

Webinar September 20th, 2:00PM

Documents

Transcript of Webinar September 20th, 2:00PM