Webinar 13: Implementation Barriers. Summary of Last Week’s Call Making the debriefing count: The...

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Webinar 13: Implementation Barriers

Transcript of Webinar 13: Implementation Barriers. Summary of Last Week’s Call Making the debriefing count: The...

Page 1: Webinar 13: Implementation Barriers. Summary of Last Week’s Call Making the debriefing count: The McLeod Experience Tips on engaging your colleagues when.

Webinar 13:Implementation Barriers

Page 2: Webinar 13: Implementation Barriers. Summary of Last Week’s Call Making the debriefing count: The McLeod Experience Tips on engaging your colleagues when.

Summary of Last Week’s Call• Making the debriefing count: The McLeod

Experience

• Tips on engaging your colleagues when you talk about the checklist at departmental meetings or in large inter disciplinary meetings.

• SCHA Hospital Visits: The Best of South Carolina.

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How Did the Homework Go?

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Homework to Date Slide 1 of 4

• Build an implementation team.

• Schedule a time and venue for a meeting to take place after January.

• Download the OR Personnel Spreadsheet from our website and begin completing the information with the names, roles, and email addresses if relevant.

• Review the checklist modification guide and South Carolina Checklist Template.

• Modify the checklist with your implementation team and use it in a “table-top simulation”.

• Test the checklist with one team and modify if necessary.

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Homework to DateSlide 2 of 4

• Email us a picture of your checklist implementation team.

• Identify departmental meetings to have the implementation team speak after call 10.

• Expand the testing of the checklist to one team using the checklist for every case for one day. Modify the checklist as necessary.

• Email us your hospital’s checklist.

• If you haven’t already done so, please call or email our team about whether you would like to administer the culture survey.

• Email everything to [email protected].

• Identify people that you think will be skeptical of using the checklist and try to talk to them before you hold a large meeting.

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Homework to DateSlide 3 of 4

• Organize and conduct one-on-one conversations.

• Create a checklist demonstration video for your hospital.

• Decide if the checklist will be used in paper or poster form.

• Finalize your hospital’s checklist, please send it to us so we can see how you made the checklist work for you.

• Start your checklist advertizing campaign.

• Prioritize surgical specialties for the roll-out using your knowledge of which surgeons will be most receptive to the checklist.

• Create a timeline for your hospital’s expansion and send it to the Safe Surgery 2015 team.

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Homework to DateSlide 4 of 4

• Mark your calendars for the April Patient Safety Symposium (April 24th – 26th).

• Hold departmental meetings in the service that you are putting the checklist into place next.

• Hold the large inter-disciplinary meeting that you scheduled at the beginning of the call series.

• If you are ready, start implementing the checklist over the next week with the service/surgeons that you think will be most receptive.

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Poll 1: Do You Already Have a System In Place to Collect Feedback

From Surgical Teams About Equipment Problems That Need To Be Addressed and Then Fix Them?

• Yes

• No

• We are actively working on putting one into place.

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Poll 2: Who Is Using the Checklist at Your Hospital?

• The team that is helping us modify the checklist is the only team using it.

• We have expanded the checklist to additional teams, but it is not used by the majority of the teams. Less than 50%.

• The majority of our surgical teams are using the checklist. More than 50%

• Every surgical team is using the checklist.

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Today’s Topics• Continuation of last week’s discussion of

engaging your colleagues at meetings.

• SCHA Hospital Visits: Opportunities for Improving Checklist Use.

• Case Studies.

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Continuation of Engaging Your Colleagues in

Meetings

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The “Scrub Sink Trance”

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“Reverence for Induction”

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“Respect for the Counts”

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The Team

Kimberly Hubbard, MHAProject Coordinator

SCHA

Ashley Kay Childers, PhDSystems Engineer

SCHAClemson University

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Barriers, Challenges, and Opportunities

March 1, 2012

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Site Visits Overview

• Visits to observe the checklist in action

• We’ve visited more than 30 hospitals and would like to visit each of you at least once

• Verbal debrief on the day of the visit with a formal report to follow to discuss the strengths and opportunities for improvement

• Feedback also goes to Harvard team to help us learn about you and shape Safe Surgery 2015: SC

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Education• Educate prior to and during implementation

– Education months before implementation can cause fatigue if staff don’t get to test the checklist

• Limited understanding of the checklist/initiative

• Re-education is important to keep the staff interested and energized

• Focus is often on the time out• Communication in silos vs. as a team

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Lack of ownership / champions

• Staff participate in develop / modifications

• It is key to have a physician champion

• We need champions in each position

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Assumptions about…

• Who really knows everyone in the room

• Staff’s comfort level with speaking up

• How the staff are actually using the checklist

• How well your teams are currently working together– Consider teamwork and checklist observation

tools

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Execution

• Checklist should not be completed from memory– Hard copy that everyone can read

• Review all checks in order – even if they don’t apply for a particular patient

• Concerns about pre-anesthesia checklist outside of the OR

• All portions of the checklist should be reviewed as a team

• Consider reviewing the South Carolina template

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Most common concerns

• “Already doing this”

• “We area already safe/small - this doesn’t apply here”

• “This is going to take way too long!”

• “That check doesn’t concern anyone else”

• “Where’s the data?”

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Be Cautious About

• Phrasing on the checklist

• How checklist audits are viewed

• Allowing team members to complete their checklist in silos

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Contact Us

Ashley Kay [email protected]

Kimberly [email protected]

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Take Homes About Site Visits

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Case Studies

• I need your help.

• You are experts in implementing checklists in the OR. We are going to practice giving advice by “solving problems”

• “Hospitals helping Hospitals”

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Case 1: The FactsHarvard Hospital built an inter-disciplinary implementation

team to customize and test the Surgical Safety Checklist. The team that tested the checklist was happy with the content and thought that it worked well in their operating rooms. The implementation team wanted to

test the checklist with additional surgical teams to make sure that it worked before finalizing the checklist. Over the next two weeks they spread the checklist to other surgical teams and collected feedback. The feedback that they received was that the checklist was too long and that the physicians did not want to keep using it.

What would you do?

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Poll

1. What would you do if this happened to you?

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This Week’s Homework• Continue to:

– Administer the culture survey.

– Have one-on-one conversations with as many people as you can.

– Hold departmental meetings.

• Mark your calendars to attend the 2012 April Patient Safety Symposium.

• If you have not already done so, hold the large inter-disciplinary meeting that you scheduled at the beginning of the call series.

• Continue to implement the checklist.

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??Questions

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Ask Us a Question By Using the Raise Hand Button

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Office Hours:

Next Tuesday from 2:00-3:00

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Next Call: Improving the Checklist Through Coaching in the

ORMarch 8th, 2012

2:00-3:00

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Resources

Website:www.safesurgery2015.org

Email: [email protected]