Webinar 1 The Incoming Call Conversation
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19-Oct-2014 -
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Transcript of Webinar 1 The Incoming Call Conversation
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Welcome to the
Sales Webinar Series!Todays session is: The Incoming Call Conversation
You may also like to check out www.ActiveMgmt.com.au while you wait.
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Incoming Call Conversation
30 Minutes
~ Your first opportunity to make a friend, make the
most of it ~
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• Over 1000 mystery calls in the last 12 months:– 90% didn’t re-introduce
themselves– 87% didn’t ask my name– 95% said “Yes” and nothing else
when we asked “Do you have . . .”– 78% appeared not to be listening
to our answers– 42% converted to an appointment– 95% of clubs had huge variations
between how different staff handled the calls
If you want more information on the Mystery Shopper Service contact Stacey – [email protected]
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Giving LIFE-A to your incoming calls:
• Listen:– Ask open questions about them– Take notes– Re-confirm you understand what they have said
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Giving LIFE-A to your incoming calls:
• Interest– Imagine this is your first date with an amazing
super model/celebrity you have always wanted to date
– This is all about rapport
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Giving LIFE-A to your incoming calls:
• Focus– Give the callers 100% of your attention
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Giving LIFE-A to your incoming calls:
• Energy– Stand up– Smile– Use voice tonality– Goal – have the energy come through the
phone so they are thinking: “I have to go to meet this person!”
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Giving LIFE-A to your incoming calls:
• Alternate Choice– The number 1 goal of every incoming call is to get
an appointment.
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Final Tips
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Remember . . .
The greatest sales people today are not the greatest persuaders but rather the greatest creative problem solvers!
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Any questions . . .
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Would you like sales training for all your Team every month for 30 minutes,
for less than the cost of a personal training session?
Register now for JT’s Sales Seminars:The Incoming Call Conversation - July 6th
Grabbing Details Without Grabbing Their Throat - August 3rd Is the Needs Analysis For You or Them - September 7th
Do You Really Need To Do a Tour - October 5th Just Tell Them The Price - November 2nd
Follow Up isn't Harassment - December 2nd
www.ActiveMgmt.com.au
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Justin TamsettB.Ed (Phys & Health Education)
Feel free to contact JT: [email protected] or 0438 015 677
Follow JT on Twitter: @JTActiveMgmt
To read JT’s blog: www.justintamsett.com
Become an Active Management Fan on Facebook: www.facebook.com/activemanagement
And for more information on Active Management helping your business go to: www.activemgmt.com.au
"What you leave behind is not what is engraved in stone monuments, but what is woven into the lives of others."
Pericles