WebEx Operational Overview
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Transcript of WebEx Operational Overview
Cisco Confidential 1© 2010 Cisco and/or its affiliates. All rights reserved.
WebEx Operational OverviewEdward Haig
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
WebEx Ordering Process
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
Quote
1
Order
2
Customer Registratio
n
3
Provisioning
4
Customer Enablemen
t
5
Customer Adoption / Renewals
6
WebEx Customer Lifecycle
Cisco Confidential 5© 2010 Cisco and/or its affiliates. All rights reserved.
1. Quote
• Partner and PAM coordinate, register deal & determine the license and configuration.
• Partner delivers quote
2. Order
• Partner submits order
• CSG-ops verifies and approves order (2-3 Days)
• Partner receives emails with Product Activation Key (PAK)
3. Customer Registration
• Partner follows the URL in PAK confirmation email to register in SWIFT
• On registration, partner supplies customer provisioning information in SWIFT or supporting email.
• Provisioning information Is in the GPL Ordering Guide
• Partner reviews implementation check list readying for next step.
Order
2
MFG, Partner & CSG-OPS
Customer Registratio
n
3
Partner & Customer
Quote
1
Partner & Customer
Cisco Confidential 6© 2010 Cisco and/or its affiliates. All rights reserved.
4. Provisioning
• CSG Provisions – 7-10 Days
• Partner and customer receives email notification
• Partner verifies that site meets customer requirements
5. Customer Enablement
• Partner contacts customer for Site Introduction Meeting
• Partners Reviews implementation check list
• Partner notifies Cisco of Customer Implementation
Check List Topics
• Integration with supporting Cisco Technologies
• Modify Intro Meeting . ppt template with Customer Site Information
• Site Implementation – Bringing on new users
• 90 Day Plan for Rollout to new users
• Tier 1 and Site Admin Support Review
• Account graduation from Partner back to Cisco
Provisioning
4
Cisco OPS Provisioning
Customer Enablemen
t
5
Partner
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
Customer Adoption/ Renewals
6
Cisco Team & Partner
6.Customer Adoption• Cisco WebEx leads ongoing
customer support and adoption with active partner participation
• Fully prescriptive program available through Cisco WebEx Customer Advocacy Teams
Renewals• Cisco WebEx will deliver
notifications to partner and customer
• In a prescribed time frame, metrics on account ‘health’ are analyzed and shared with the partner.
• Renewal quotations are delivered by partner.
• Renewal implementation reviewed with the Partner
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
WebEx Website Overview
http://www.cisco.com/web/partners/sell/technology/collaboration/webex/webex_offers_global_pricelist.html
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
WebEx Website Overview
http://www.cisco.com/web/partners/sell/technology/collaboration/webex/webex_offers_global_pricelist.html
Thank you.