WebEx Operational Overview
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Transcript of WebEx Operational Overview
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WebEx Operational OverviewEdward Haig
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WebEx Ordering Process
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Quote1
Order2
Customer Registratio
n
3
Provisioning
4
Customer Enablemen
t
5
Customer Adoption / Renewals
6
WebEx Customer Lifecycle
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1. Quote• Partner and PAM coordinate,
register deal & determine the license and configuration.
• Partner delivers quote
2. Order • Partner submits order• CSG-ops verifies and approves
order (2-3 Days)• Partner receives emails with
Product Activation Key (PAK)
3. Customer Registration• Partner follows the URL in PAK
confirmation email to register in SWIFT
• On registration, partner supplies customer provisioning information in SWIFT or supporting email.
• Provisioning information Is in the GPL Ordering Guide
• Partner reviews implementation check list readying for next step.
Order
2
MFG, Partner & CSG-OPS
Customer Registratio
n
3
Partner & Customer
Quote
1
Partner & Customer
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4. Provisioning• CSG Provisions – 7-10 Days • Partner and customer receives
email notification• Partner verifies that site meets
customer requirements
5. Customer Enablement• Partner contacts customer for
Site Introduction Meeting• Partners Reviews
implementation check list • Partner notifies Cisco of
Customer Implementation
Check List Topics• Integration with supporting
Cisco Technologies• Modify Intro Meeting . ppt
template with Customer Site Information
• Site Implementation – Bringing on new users
• 90 Day Plan for Rollout to new users
• Tier 1 and Site Admin Support Review
• Account graduation from Partner back to Cisco
Provisioning
4
Cisco OPS Provisioning
Customer Enablemen
t
5
Partner
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Customer Adoption/ Renewals
6
Cisco Team & Partner
6.Customer Adoption• Cisco WebEx leads ongoing
customer support and adoption with active partner participation
• Fully prescriptive program available through Cisco WebEx Customer Advocacy Teams
Renewals• Cisco WebEx will deliver
notifications to partner and customer
• In a prescribed time frame, metrics on account ‘health’ are analyzed and shared with the partner.
• Renewal quotations are delivered by partner.
• Renewal implementation reviewed with the Partner
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WebEx Website Overview
http://www.cisco.com/web/partners/sell/technology/collaboration/webex/webex_offers_global_pricelist.html
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WebEx Website Overview
http://www.cisco.com/web/partners/sell/technology/collaboration/webex/webex_offers_global_pricelist.html
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Thank you.