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Islands Folk Festival 2015 Co-Chair’s Final Report

Dec, 2015

Selchie Middleton and Reed Early

Final version see http://www3.telus.net/reedspace/

http://www3.telus.net/reedspace/

2015 Islands Folk Festival Final Report

CONTENTS

Festival Co-Chairs Report.................................................................................................1Artistic Directors Report 2015...........................................................................................4Table of Crew Reports.......................................................................................................6Questionnaire Results........................................................................................................7Crew: Artist Billeting/Transport..........................................................................................9Crew: Artist Services/Stage Runners..............................................................................10Crew: Beverage Garden.................................................................................................12Crew: Camping...............................................................................................................14Crew: Finance.................................................................................................................16Crew: Gate - Main...........................................................................................................17Crew: Gate - VIP Check-in..............................................................................................18Crew: Gate - Volunteer Check-in....................................................................................19Crew: Green Team..........................................................................................................20Crew: Info Booth.............................................................................................................20Crew: Kitchen Dining Room............................................................................................21Crew: Kitchen..................................................................................................................21Crew: Merchandise.........................................................................................................22Crew: Day Security.........................................................................................................24Crew: Night Security.......................................................................................................24Crew: Shuttle..................................................................................................................26Crew: Signage................................................................................................................27Crew: Site Crew..............................................................................................................28Crew: Sponsorship..........................................................................................................29Crew: Traffic (Parking)....................................................................................................32Crew: Vendors................................................................................................................34Crew: Volunteer Centre...................................................................................................35Crew: Water....................................................................................................................37Crew: Wee Folks.............................................................................................................39

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2015 Islands Folk Festival Final Report

Festival Co-Chairs ReportSelchie MiddletonReed Early

INTRODUCTION The festival Co-Chairs are responsible for organizing the Festival & Core Committees; scheduling & running coordinator meetings, filling coordinator positions, and supporting them to carry out their roles successfully. The co-chair position requires strong administrative, organizational and interpersonal skills. This position requires self starters able to motivate people in person and via e-mail and phone calls.

The Co-Chair’s goal is to ensure that the festival runs smoothly and efficiently, and that coordinators have the volunteers, supplies, tools and support they need to ensure their crews function effectively. During the festival one co-chair is available on radio at all times to facilitate communication between coordinators and festival staff and problem solve on the fly when set up or operational wrinkles occur; this requires quick thinking and decision making, diplomacy, tact and a dedication to the big picture of a safe and fun festival experience for everyone.

CREWS AND COORDINATORS There were 30 crews this year. Volunteers totaled 367 (according to the database), but there were some late adjustments to crew size (see Crew Summary page). We believe the optimum should be about 350.

Recruiting, scheduling and training is up to the Coordinators. Most is done well ahead, but some crews were short staffed and Coordinators had to recruit and train new people last minute. Part of the Co-chairs’ work is to support Coordinators in this.

The Co-chairs called together the Festival Committee eight times: April 7, May 7, 21, June 4, 18, July 2, 9 and 16 (by comparison in 2014 we met 7 times). Meetings were at Providence Farm Thurs 6:00-7:00pm, led by a Co-chair. The IFF Core Committee also met 6 times. All agendas and recorded notes are saved in DropBox.

SUPPLIES Co-Chairs and Festival Committee used:

Meeting space (usually Providence Farm) Printing and photocopies for meetings Access to Internet, email and phone for Co-Chairs and Coordinators Good working knowledge of IFF volunteer database and its security features

SUCCESSES Combining artist services and stage runner crews created a smooth operation for

taking care of our performers

Islands Folk Festival Co-Chair Final Report. Last edited by Reed Early/Selchie Middleton, Dec 20. 2015

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New location for Volunteer Check-in gate in the west field worked On site internet access was great – esp. for use of Main Gate, Merch booth, for

instant debit and credit card transactions Revised layout of fields/camping areas mostly worked well (see

recommendations) Use of Tzouhalem field was a positive addition (see recommendations) Online ticket and camping passes worked well Entry sorting of vehicles was a good idea (see recommendations) Security did an excellent job responding during the festival when an ambulance

was needed twice; all handled in an competent/discreet manner Good communication and clarity of duties among festival committee Greatly improved signage for the public, leading to happier patrons Fabulous meals and food for performers, VIP and volies Great vendor participation leading to few complaints Clear fire control measures/smoking rules lead to few infractions Fenced and gated handicapped parking area well used, with few exceptions

CHALLENGES One hotel booking had a very poor outcome Camping sales lower than usual due to 1) campfire ban, 2) web statement “sold

out” and 3) higher camping prices Main Gate sales lower than usual New colour slip sorting for traffic control had some bugs Vollies felt they were having to walk a long way to campsites Public parking in West Field briefly became too full on Saturday Front gate was unsure of prices and cash register use when gate opened Friday Patrons who bought passes last year were not on a record anywhere, we let

people in on faith that they had, rather than risk charging them double A few vehicles in West field were blocked in by traffic/parking crew Patrons witnessed traffic/parking crew foul language & unruly behavior Traffic/parking crew leader didn’t arrive at scheduled time, crew shut down early Shuttle stopped too early Friday (before posted time of 1am) Shuttle van and driver (Co-co) AWOL, and did not respond to phone/texts Plan for shuttle drop off directly at main gate was not consistently used Limited use of floater crew, only 3 or 4 times even though some crews were

short-staffed or had no-shows At one point Website said “no volunteers needed” when in fact they were Lack of response from Volunteer Coordinator when sent emails Water station (by Main gate porta potties) had flooding issues when drained Water crew was overstaffed given the reduced festival area and cooler weather Lack of response by some coordinators to meeting notices and report requests


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RECOMMENDATIONS 1. Re-examine West field layout re volunteer & public areas; consider downsizing

the underutilized volunteer camping area as plenty of parking could be obtained by expanding public parking along the Donnay road fence line

2. Ensuring festival volunteers mark out the west field with stakes and tape to delineate parking rows will also increase parking capacity

3. Turn over control of main driveway all the way to handicapped parking to traffic crew, who have radios and experience to keep the driveway functioning properly

4. Move the Donnay Drive road gate in a few car lengths, so crew can process a few cars at once to help clear road congestion faster

5. Traffic/parking is coordinated by Yolanda Joe, crew leader, who should be the first point of contact for any matters regarding her crew

6. Set up advance training day for vehicle sorting at the road gates; this should involve traffic leaders and camping coordinators and crew

7. Set up a training day for shuttle crew to highlight drop-off and pick up points, have a map in every van showing the pick up & drop off points

8. Improve layout of sheep field to allow safe IFF shuttle access to/from drop off zone at main gate, perhaps a central in/out road bordered by snow fencing

9. Clearly mark max of 6 performer drop off spots near VIP booth and reclaim a portion of the fence line for camping sites

10.Clear brush and clear rocks in Tzouhalem field to the best of our ability; it was an asset to the festival and could function even better next year

11. Merge Artist Transport into Shuttle crew, to transport artists when needed, supply shuttle with another driver when not needed, and eliminate a coordinator position (that only did two pick-ups this year).

12.Set up advance training day for all money handling positions; Gate, Merch & Finance, to enhance training with cash, cash registers and festival pricing

13.Plan to broadcast availability of floaters to coordinators who are shorthanded14.Ensure all crews have at least one Co or Co-co who can use the database15.Set up a training day for database use; it is a powerful resource to streamline

festival coordinators jobs, and it is being way underutilized16.Discuss at Core Committee a “three strikes” rule for no-show Coordinators; if

they are unable to be in contact via email or phone with a report after three meetings, the festival would benefit from finding a new coordinator

17. It has been said before, but every coordinator should be tasked to create/update a manual for their position and hard copies should be filed in the CFG office every August and handed out to coordinators again in the spring, in the case of the unthinkable, this is the only way to ensure continuity of vital information

18.Have Volunteer Coordinator use email and Facebook to greater advantage to recruit volies

19.Put URL link to database on IFF website (as we had before)


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Artistic Directors Report 2015 Bobbie Blue INTRODUCTION I booked the festival entertainment and the sound production team, and organized all of the advertising, media, posters, the program, etc. I also worked with Providence Farm on access issues as well as with other crews where our duties overlapped, such as camping, VIP check in, and security. SUCCESSESThere were a great many compliments about the music. The partnership with VIU was a success and there were many compliments about the excellent meals and service in the dining room. Volunteer meals were excellent as well as the snacks in the volunteer centre. Everything food wise was upgraded a bit this year. Moving Volunteer camping, parking and check in to the West Field seemed to work well. The Artists, VIP check in worked much better this year. The Artist Services teamed up with the Stage Runners and was run like a well oiled machine. Islands Stage and Spirit Stage ran smoothly. The Merch Booth and the Info Booth did a good job. Many comments on signage which is great as we had some new signs made this year and it looks like folks read them. CHALLENGESThe weather. The shuttle system did not run until the stated time on Friday night but other than that I heard only positive comments. Cowichan Tribes is interested in a possible partnership next year, supplying buses and drivers and keeping any donations that are collected. I will explore that in the Fall. The sound from the Islands Stage was not very good Saturday night during HuDost. Turns out that HuDost only fed the sound man drums and bass so there were no vocals or guitars for him to mix for the audience. HuDost was told by both the sound man and the monitor man but that was the way they wanted it. Some folks complained but others were just having a good time dancing, so maybe it just depends on your idea of music. I think some folks have not noticed that our festival takes place on a farm. RV campers wanted bigger sites and thought that we should supply electricity and water. Some folks complained that there were rocks in the fields. Some folks thought that we should have access to other areas of the farm, apparently not realizing that farms use their fields to plant crops. There was some minor confusion at the main gate until things got going. The SparkleZone did not have as expansive a program as I had hoped for but I think this will be worked out for next year so no worries. Due to the fire hazard rating there could be no camp stoves which was a problem for some folks however I hope this is unlikely to happen every year. Some problems with Tzouhalem Stage regarding sound and schedule which I will deal with for next year.


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RECOMMENDATIONSI believe that all of our challenges can be overcome by communication and respect, and an understanding that there is no room for feelings of complacency or entitlement on our part. The half a dozen designated smoking areas worked very well this year and many folks suggested that we continue on with this regardless of the fire hazard conditions. If smokers of anything did not follow the rules there was an extremely stiff penalty this year and folks seemed on board with that too. Following any regulations regarding the Beverage Garden might be a wise way to go in the future. There seems to be some confusion around on site parking for musicians and VIPs that needs to be sorted out for next year. ACTION ITEMSThere has been an expression of interest from Cowichan Tribes to partner up with us next year on several things. I will follow up with Tribes on this. I will be meeting with several coordinators to work on improvements for next year. Bobbie [email protected] phone 778 455 4710


mailto:[email protected]

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Table of Crew Reports

Crew Coordinators In Data-base

Crew Sizeoptimal

Final Rpt rec’d

Rtrng 2016 Y/N

Artist Billeting/Transport Marion DeCaro, Larry Lenske 33 25 Y Artist Services/Stagerunners Asti Williams, Anja Weibe 11 14 Y / UBeverage Garden Penelope Willard, Doug Creba 15 11 Y / YCamping Lana Robinson, Ian Gartshore 18 19 U / YChapel Jeralyn Jackson 9Database Ted Wood 1 1 n/aFestival Committee Selchie Middleton, Reed Early 32 30 U / NFinance Karen Swaysland 9 7 YGate - Main Craig Ellis, Teresah Lynn 11 10 U Gate - VIP Monica Foster, Suzanne Didier 7 7 Y / YGate - Volunteers Joseph Kuit 7Green Team Johanna McColgan, Autumn Flewin 15Info Booth Sheena Olson 9 8 YKitchen – Cooking Allan Aikman 10 12 YKitchen – Dining Room Anna Jacquet 12 11 NMC Anna Maike 7Merchandise Jan Campbell, Karl Martinson 15 14 Y / YRaffle David Lowther 5 n/aSanitation (Maintenance) Bill Dodd, Tauren 4Security – Day Mike Miller, Heather Miller 22Security – Night Kim Spice, Dustin Malfait 13 7 Y / YShuttle John Frith, Shai Ilan 19 18 N / NSignage Blaine Bartleman 3 3 USite Donae Capps, Mark Lucier 25 21 Y / USponsorships Georgia Foster, Chris Thomson 3 2 Y / UTraffic / Parking Yolanda Joe, Marty Joseph 12 15 Y / YVendor Theresa Mckeown 4 4 NVolunteer Ctr (+ floaters) Jenni Capps, Hans Henke 10 5 + 3 Y / YWater Michèle Favarger, Danny Bell 15 15 Y /YWee Folk Stephanie Ferris 11 12 Y30 30 367 350 17/25 12/30


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Questionnaire Results Received 110 (prior years, 253 in 2014, 185 in 2013)

WHERE ARE YOU FROM - By far most folks come from the Cowichan Valley area, with the Greater Victoria area second, followed by the Nanaimo area and the Comox Valley. Interesting to note that there were a dozen folks from Alberta, the Mainland, the UK and USA.

ACCOMMODATION - By far most of the folks camped at the festival, or traveled to the area daily from their home, with a half a dozen staying at B & Bs or motels in the area. Most folks stayed in the valley for 3 days.

WHERE DID YOU HEAR ABOUT THE IFF - Pretty much everybody said word of mouth. Some folks mentioned CBC radio, the Valley Voice, the Citizen, CHLY, VFMS, Penguin Eggs and some saw the signs and posters.

HOW DID YOU PARTICIPATE - By far most folks who filled out the questionnaire were audience members, with volunteers coming in second. There were also a couple of vendors, and a couple of musicians who filled them out.

MONEY SPENT - Most folks spent between $4 to $200 on meals & beverages, and between $20 to $200 on Merch. Money was spent mostly on meals & beverages and CD sales were quite low.

FAVOURITE ACTS - Martyn Joseph, Shred Kelly, Shari Ulrich, Fred Eaglesmith, Coig, Roy Forbes, followed by Russell deCarle, Christie Lenee, Crikey Mor, Bombolesse, Matuto, HuDost (in that order). Shred Kelly and Fred Eaglesmith sold the most CDs followed by Shari Ulrich, Martyn Joseph, and then Christie Lenee, HuDost, Kat Danser and Coig.

MUSIC STYLE PREFERRED - Folk, Blues, Bluegrass, Celtic, Worldbeat, followed by Gospel, singer/songwriter, roots, ska/reggae, Instrumental, International, Jazz, (in that order)

SERVICES

Beverage Garden - quite a few positive comments about the local brewery, one comment from someone that does not drink but liked the idea that we had moved to a local supplier.

Food Vendors - many comments about the lack of variety of food vendors, the long walk for ice cream and where is the mini donut guy. All of the food vendors who applied were accepted. Because of our change of weekend dates there was a conflict of events for several of the food vendors such as the mini donut guy, the ice cream guy and Farm Gate. They will apply for next year. There were many positive comments from the vendors (mostly food) at the way things were handled this year during the festival. They really appreciated the visits from Theresa, the vendor coordinator during the festival. Apparently this is unusual at IFF.

Camping - quite a few positive comments about the camping, a few comments from folks who were confused about the Lower/Tzouhalem fields, and believe it or not, a few comments from folks who thought that we should supply bigger spaces, with water and power. My things have changed from 30 years ago when some of the campers didn’t even have tents, but slept under the stars.

Security - no one really commented so I will. Night security was absolutely stellar. Day security seemed a bit slack sometimes about smoking as far as marking wristbands went. Through the whole weekend we had only one marked wristband with no one needing to escorted off the site.

Grounds - no comments other than a few ‘beautiful’ so will delete in future questionnaires.


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Sound - many complaints about bass sound and too loud sound on Islands Stage on Saturday night during HuDost. This includes myself, and the soundman John who was quite upset. HuDost only fed John bass and drums so he had nothing else to mix. He talked to the band over the monitors as did Simon & Patrick but they wanted the sound the way it was. The interesting thing is that although there were complaints there were a few hundred folks grooving to the music so I assume that folks were either dancing or filling out questionnaires. As usual there were complaints about the sound bleed from the Spirit Stage interfering with the music on Tzouhalem Stage but since Tzouhalem is up hill from Spirit there is really no solution.

Parking - I heard no comments about bicycle or motorcycle parking but heard many positive comments about car parking. Comments in the questionnaire include mention of not wanting to walk so far, or wait for a shuttle, as well as a few comments about confusion.

Garbage/Recycle - Just a few comments about folks being confused, but many comments about what a great system we offer and the fact that our containers were clearly marked this year.

Washrooms - The supply of paper and hand cleaning stuff was not always topped up and apparently, needed to be checked out more often. Bill Dodd had his radio with him at all times but he was often difficult to contact so that supplies could be renewed. The volunteer campers in the West Field needed a couple of more potty units.

Front of Stage - some folks suggested marked paths through the crowds for safety with a designated, low rise chair area, high rise chair area, with dancers towards the side so everyone can see the performers. There were several issues this year of folks deliberately dancing in front of those seated. Several times the seated folks offered to move up front closer to the stage so the dancers could dance behind them but the dancers were extremely rude and selfish and stated that they were entitled to do whatever they wanted to do regardless of the feeling or well being of others. Perhaps MCs could announce something about the festival being for all to enjoy.

Kids Activities - some folks were disappointed (as was I) however there were some folks who were happy with the programs in SparkleZone.

Gate Services - some folks commented that gate services were slow and that there was some confusion. Folks thought it would be a great idea if we had two main gates, the driveway one and another at the West field. From some of the comments it seemed like folks did not realize that they could walk through the field to the festival and so they had to keep going back and forth by shuttle when they needed something from their car. Folks also do not understand about things like power and water only being available in certain locations of the farm.

Workshops - a lot of enthusiastic comments about the Accordion Workshop and a few requests to have more panel concerts on the Islands Stage.

MCs - Sadly a few days before the festival I was notified that there was a revolution going on and that I would receive a great many comments regarding bringing back the singing MCs. As a result I had to ignore any comments good or bad in this category. This made me mad quite mad at myself as I had forgotten to include MCs in the festival services category, which would have solved the problem. However this has already been corrected for next year.

Comments (besides the above)

Many folks thought the shuttle system was great, but not running late enough, the waiting area not lit up enough at late night.

Folks thought that we should have a site map on the website.

Keep the new designated smoking areas, comments from both smoker sand non-smokers.


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Our arrival here was a great disappointment when we arrived to camp and were told we had to wait on the road.

Ice cream and mini donuts a must.

The website could be better utilized to inform people of changes.

Organization at the Chapel was difficult.

Disappointing to see single use bottled water on stage.

Somehow mark out a centre aisle in front of the Islands Stage to make seat access easier.

Put more signage around stages of upcoming acts.

Put seats closer to the stage to allow for dancing.

Thanks for not going overkill on security as at other festivals and for staying small. Love the Kids Zone.

Well organized, wide variety of music, friendly people, like the camping all on the upper level.

Tzouhalem Stage needs a more skilled stage crew - sound checks were very slow, they had trouble figuring out electrical hook ups and volume control and shows started late.

Loved changes in no smoking policy.

Volunteers should be able to use flush toilets and showers.

Maybe have markers to keep dancers to the sides of the main stage.

Please acknowledge Deb Maike as the founder of this festival.

A family pricing package would be great to see. Many questionnaires also included statements of a very positive nature - I love this festival - thank you so much - see you next year - lovely thanks so much - what an amazing experience - thanks everyone.

Crew: Artist Billeting/TransportCoordinator: Marion DecaroCo Coordinator: Larry Lenske 1. INTRODUCTION & FESTIVAL OUTCOME My crew hosts the performers who need accommodations during the festival time, provide them with meals (that are not provided at the site) and possibly drive them to and from the site.

Goal The goal is the make the performers feel comfortable in their homes while still giving them their space and privacy. The ultimate goal is to have the performer happy!

2. VOLUNTEERS & SCHEDULES


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How many volunteers did you actually end up with on your team this year? ____33____ Of these volunteers, 4 were already volunteering in another area, so they already had a weekend pass. Also, at least 2 did not come to the festival so did not use their weekend pass.We accommodated 55+ performers and guests in 17 homes, (plus 1 spare home) and 11 rooms in hotels.

Did you make use of our “floater” crew at all? No a floater would not work as a billeter I usually have a spare home (someone who is prepared in case a last minute person needs it) It does happen!

My crew shifts are different than any other crews for the festival. My crews usually work from Friday day (or earlier in some cases) until Monday (or later in some cases). I have to say here that they also spend time cleaning, changing one or two or more beds etc. before and after, and spend money (buying extra/special foods) preparing for billets ahead of time.

3. SUPPLIES & BUDGET List the supplies needed by your team and what, if any, money you spent on supplies.No supplies

4. SUCCESSES List your successes, what worked well this year I believe all of the billeters and performers were happy with how it went. I try to get all of the performers to connect ahead of time with their billets, this helps a lot with arranging meeting times and makes it so I don’t have to spend all weekend trying to connect them to each other, which has happened in past years. I also use the info booth message board as a place for performers/billets to leave notes for each other although in this day of cell phones it is much easier for most of them to be connected throughout the festival time without the message board.There was an issue with a hotel room this year but after Bobbie got the band’s side of the story I think we will not be using that hotel again.

5. CHALLENGES & RECOMMENDATIONS List any issues or concerns and what didn’t work well this year. I can’t think of any issues or things that didn’t work, although getting the information I need early is sometimes an issue because I can’t tell how many beds I’ll need until so late and it leaves a few people hanging sometimes.What are your recommendations to overcome these challenges next year? It’s not easy because the office can only get me info when they have it from the performers so I don’t have an answer.

Crew: Artist Services/Stage Runners Coordinator: Asti Williams Co-Coordinator: AnjaWeibe


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1. INTRODUCTION & FESTIVAL OUTCOME We assist musicians in transporting their gear from point A to point B. Usually from the parking lot to lock-up and then onto the stage they are performing at. We also ran lock-up this year, essentially coat check for instruments. Goal(s) Having a stress free weekend! Running a smooth Artist Services department 2. VOLUNTEERS & SCHEDULES How many volunteers did you actually end up with on your team this year? __11__ Did you make use of our “floater” crew this year? Y, we got one but I didn't really need him when he arrived and was unwilling to change to a different shift. I told him to check back in a few hours and I didn't see him again until Sunday afternoon. It was fine, I didn't need him, but if I had it would have made me grumpy that he didn't return. Describe your crew shifts and summarize what did & didn't work re your shift schedule

I ended up with enough staff even though I had a few drop out last minute. Next year I will have a better rotation for people working inside lock-up with those on the stage runners side. It seemed like everyone was around when it was slow and I couldn’t find anyone to help me when it was busy. This is easy to overcome for next year. We were on shift from 9am to 1am

3. SUPPLIES & BUDGET Notebooks, binders, pens, luggage tags, stickers, sharpies What did you spend on supplies? $_70_____ Is there anything different you would like to have for next year?

4. SUCCESSES

Taking over Artist Services was a huge success. We didn’t have any bumps with checking in/out gear and everyone we asked for feedback was positive!

5. CHALLENGES & RECOMMENDATIONS We found that lots of performers were coming through vollie check-in and no one notified us. These musicians were left to carry their gear and not really have any idea where they were headed. Let the performers know that we have an Artist Services department and what they can expect from us (this was a performer request) Need phone numbers for the outlying stages next year. There was some confu-sion about opening times and resulted in one of my guys having to "babysit" a per-formers gear for a half hour while they went to eat cause we couldn't get into Her-itage stage green room and they wouldn't let us take the stuff back to lock-up. When people radio us but leave out details such; #of performers, location, desti-nation, etc.


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Recommendations to overcome these challenges next year? Train vollie check-in team to identify performers and to radio 'AS' so we can come get them and give them a proper welcome. Have Bobbi add a blurb about 'AS' in the rider sheets so they know that we are there and what we can offer Get the kitchen to give us a detailed list of menu items in advance to save my team from running between stages and the kitchen to rely that information when running food for tech teams. Giving VIP check-in a write up with how to send us calls and what information we'd like to know

Crew: Beverage Garden Coordinator: Penelope Willard Co-Coordinator: Doug Creba

1. INTRODUCTION & FESTIVAL OUTCOME We buy alcohol and liquor and sell in plastic cups to patrons for fair exchange of $.

Goal Bright cheerful prompt and safe serving to the public.

2. VOLUNTEERS & SCHEDULES How many volunteers did you actually end up with on your team this year? __15____ Did you make use of our “floater” crew this year? N Our crew showed up on time and did their jobs as expected.

Shifts and schedule:Shifts serving beer wine and cider, others selling tickets and others monitoring entry to the fenced area. Open hours remained the same as previous years:

6-10 Friday 12 noon Saturday until 10 PM Sunday 12 noon until 5 PM

After party is included and is managed with a separate Liquor license.

3. SUPPLIES & BUDGET What did you spend on supplies? $______(separate report on finance)Is there anything different you would like to have for next year? NO

4. SUCCESSES Commissionaires were on site after 10 pm have responsibility for sound assets

on main stage. There were no issues with Paid Security staff. All were professional and helpful in all situations and to ensure meet all terms of BC Liquor license


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Coordinator negotiated with Red Arrow Brewery for three products. Red Arrow provided additional refrigeration (Keggerators) which made it possible to serve cold Merridale Cider

Music arranged by P and the others who came for the jam during setup and during pizza for party time was great

Volunteers were recruited from 2014 list and personal connections. All performed well and there were no incidents to report.

Ticket prices ($5) made monitoring simple. Tickets in rolls of 200 were given to the cash table and when tickets were sold another roll was provided and $1000 cash was collected and delivered to the bank. At the end of each evening, the cash float was confirmed and the ticket sales matched with cash on hand.

Financial report to be made separately Ticket sales are on par with 2014. Costs were reduced by limiting the products offered to red & white wine, several

choices of beer (draft and tinned) and two of Cider. And by careful evaluation of the license requirements.

5. CHALLENGES & RECOMMENDATIONS There was a problem with beer foaming and Red Arrow staff attended promptly

and spent considerable time working out the kinks so that we could serve a quality product

Merridale delivered 9 + 2 kegs which was not accurate to the order placed 5+6. After discussion they delivered a further 2 kegs to bring delivery to 9+4

There were two incidents where patron were cut off. Doug approached each separately (different times) and discussed their safety etc. Both parties agreed to cease consumption and there was no follow up required.

Starting time for After party was very late. Pizza was ordered for 6:30 and came early and sat for well over an hour before we ate. This should be better managed to be earlier.

The RCMP were present and commented about the closing time Friday. Both Coordinators were on site and the communication with RCMP was not brought to their attention until later.

RCMP uniformed officers visited Saturday evening one spoke to Doug and other two spoke to Penelope and departed prior to closing time. During both of these discussions, RCMP were assured the beer garden would be in compliance with all liquor license rules and regulations.

At the after party underage were allowed on the premises but not to be served. It should be noted that ID checks were not being made when serving and for 2016 it should be clear that ID (19yrs plus) is confirmed by the co-chairs before beer tickets are distributed.

We had way too much soda pop. The order needs to be evaluated and reduced for 2016.


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Crew: CampingCoordinator: Lana RobinsonCo-Coordinator: Ian Gartshore

1. INTRODUCTION & FESTIVAL OUTCOME

The camping crew prepares the site for campers in coordination with site crew. We ensure the camping fields are marked for spaces, campers can access the appropriate sites, and that they have paid for their camping spots, We ensure camper safety and security of the farm site that is being used for that purpose…we direct traffic in the upper part of the site once vehicles have entered up the driveway, monitor loading zones and assist VIPs and Musicians to find parking/ loading areas.

Goal(s) Our goals are to make sure the campers at the festival have a positive experience while camping. We strive to maximize festival camping revenue while providing the best possible experience for campers. We also feel strongly that our crew is a ”family” and we work hard to support each other throughout the weekend, as well as provide a grounded and restful space for crew to connect, share ideas, and enjoy the festival itself. Most of our crew pays for camping in the main area so that we can connect in other ways when not on shift.

2. VOLUNTEERS & SCHEDULES How many volunteers did you actually end up with on your team this year? 19 Did you make use of our “floater” crew this year? N Describe your crew shifts and summarize what did & didn't work re your shift scheduleOur full crew is on shift Friday afternoon/ evening and Saturday morning/ early afternoon. Most of the crew puts in extra hours on Thursday night to mark the fields. I feel like I got closer this year to having the right number of people in the right places at the right time. When it rained on Friday morning and we had to adjust quickly to plan B, I think we could have used more crew, but didn’t have the numbers to allocate people differently. I was hoping for more up-take with the traffic crew, but think we did a good job building up a relationship with Team Shadow Hawk which I am hopeful will bear fruit next year. These things take time, and there are cultural differences in relationship building that need to be respected.

3. SUPPLIES & BUDGET Survey tape, stakes, tables, chairs, shade canopies, Gorilla tape, bio-degradable spray, paper, balloons….

What did you spend on supplies? Donae would have that information as she does the shopping for us. She did spend money on flagging tape and balloons and things to put a “festival face” up front for festival goers…I believe there were too many other last minute things that prevented us from fully utilizing these items and they will be there for next year. Donae works really hard to make sure our crew has everything we need…I could NOT do what I do without her assistance. The money I put out is spent on healthy


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snacks for our crew and candies for the campers when they check in….and that’s on me.Is there anything different you would like to have for next year? Nothing I can think of

4. SUCCESSES We built a relationship with Team Shadow Hawk which I think will be helpful next year in terms of bringing their team further in to direct traffic inside the site, rather than just on the road. I think the reallocation of sites worked well, including the moving of the volunteer areas to the Donnay Drive field. The use of the Tzouhalem field worked well, but this field needs some more work to make it a more attractive and safe site for campers.

I believe the coloured paper system we initiated this year has great potential to streamline the traffic/ camping flow, but needs more participation from team Shadow Hawk, as well as better implementation as far as having enough chits, making sure everyone knows what they mean etc. The online sales were successful, although the communication about sales on the website was misleading1 and I suspect it kept some folks away. I would work further with this next year. We had a well-grounded and experienced crew that was able to make quick adjustments as the weekend demanded.

5. CHALLENGES & RECOMMENDATIONS List any issues or concerns and what didn’t work well this year. What are your recommendations to overcome these challenges next year?

On-line sales better managed, more of them.More work in the Tzouhalem field2

Switch vollie camping with public parking in the Donnay Drive fieldFurther develop the coloured chit systemWork more specifically with Team Shadow HawkMove ALL camping pass sales to the main gateAdd a discounted pass button to main gate tillTry to use the sheep field differently to accommodate more campersEncourage “community” among the campers with alternative arrangement of the sheep field to include gathering spaces, cooking spaces etcProvide a safe place to cook food using portable stoves when the grounds are dry and at fire risk

Crew: FinanceCoordinator: Karen Swaysland

1 It appeared on the website that the camping venue was full, when it was only the reserved spots that were

2 Remove potential tripping hazards, provide a more secure driving foundation at the top of the hill so that vehicles do not slip in the mud


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1. INTRODUCTION & FESTIVAL OUTCOME This crew counts, records, deposits all cash, credit cards, debit cards, that are received during the Festival weekend. Writes Performer fee balances (some have received deposits already).

Goal(s) for your crew To help the other Co-Ord count, & keep safe all the revenue received and accurately keep track of sales so it is comprehensible to post to our accounting program, and to balance exactly with the bank deposits. We strive to do all this in a friendly, organized, efficient manner.

2. VOLUNTEERS & SCHEDULES How many volunteers did you actually end up with on your team this year? ___7_____ Did you make use of our “floater” crew this year? No Describe your crew shifts and summarize what did & didn't work re your shift scheduleThe trailer is staffed between 2pm-11pm Friday, 9am-11pm Sat, 9am-7pm Sun. There are always minimum of 2 people on shift, 3-4 during busy periods. Shifts are 2 hrs each, some do back to back shifts.

3. SUPPLIES & BUDGET What did you spend on supplies? $__0____Is there anything different you would like to have for next year? No Thanks

4. SUCCESSES 4 volunteers were new but all were organized and quick learners and everyone worked well together. No problems.


We never know how big the trailer will be. This year it was very small and we had been given a wider space so when I first arrived and saw it out in the open, by 2 path ways and exposed, I was very concerned about security . Ben & I brought our little trailer in and made a ‘courtyard that gave the Merch, Info & Finance a sitting space and discouraged attendees from walking past the Finance trailer. This seemed to work well and gave us some extra space at the end of the festival for counting.

Less actual cash coming into trailer, so may need to re organize schedule and amount of crew on at particular times. Maybe find the other jobs to do to make it less work for Glen & I after festival?

Crew: Gate - MainCoordinator: Craig EllisCo-Coordinator: Teresah Lynn


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1. INTRODUCTION & FESTIVAL OUTCOME Gate crew opens, maintains and closes the main paying entrance to the festival. We take in presold tickets, we sell tickets and we place wristbands on people. We also field a lot of situations that present themselves at the gate. We reconcile the cash and presold tickets with the number of wristbands which go out. We also sell camping passes and programs, and make deposits to the Finance trailer.

Goal(s)To welcome people to the festival in a relaxed and friendly manner, to get people onto the grounds as efficiently as possible, answer questions and solve difficulties.

2. VOLUNTEERS & SCHEDULES we had 10 volunteerswe had 2 - 4 hour shifts - 8 - 11 hours total for each volunteer. All worked out well.

3. SUPPLIES & BUDGET We bought 2 boxes of wristbands this year for a value of $105.85Number of Wristbands Used Weekend = 582 (13 of those were broken)Friday = 34Saturday = 287 ( 5 of those were broken)Sunday = 142Children = 258 ( 28 of those were broken)Volunteer = Started with 607 in the box. 38 were handed out to Coordinators and co-co's, and the rest were given to the Volunteer Coordinator. The Volunteer bands are unaccounted for. Volunteer Coordinator still has them.Vendors = 85Fest. Staff, VIP, Tech, Preformers = started with 709 bands in box, Bobbie Blue took 300, but 338 are gone from the box. I don't know what happened to the 38. Total number is unaccounted for.Special / Media = Bobbie Blue took 50 Prov. Farm = started with 95 in the box all went to Bobbie Blue.

We Needed: booth, register/till and scanner ready much earlier than we did.Training on Cash should be done the morning of festival.Fix hole in maingate booth roof, and cash reg. needs support under itRecommend selling camping at main booth only.Get camping tags/hooks for tentsMain gate staff to have good understanding of camping.Radio needed in main gate booth.

Crew: Gate - VIP Check-inCoordinator: Monica Foster


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Co-Coordinator: Suzanne Didier

1. INTRODUCTION & FESTIVAL OUTCOME VIP Check-In grants access to performers, tech crew, sponsors, media

Goals are to warmly welcome all guests and ensure they receive wristbands, camping and parking passes, information packages, and any other information they need.We answer any questions we can, or refer our guests to Bobbie Blue, AD.

2. VOLUNTEERS & SCHEDULES How many volunteers did you actually end up with on your team this year? 5, need 7Did you make use of our “floater” crew this year? N Crew shifts: Most shifts were split over three days to cover the following hours:Friday 11am – 11pmSaturday 9am – 11pmSunday 9am – 3pm

What didn't work: More people needed on Friday; Early birds wanted to check in while we were trying to set up the booth in the wind and rain and windy rain.We need to be clear on what time check in starts for Guests, so that we can be prepared. Staff and guests arriving at the same time doesn't work.

3. SUPPLIES & BUDGET List the supplies used by your team this year.Manila envelopes (9x12)What did you spend on supplies? $__0____

4. SUCCESSES Having a Co-coordinator.No drama.

5. CHALLENGES & RECOMMENDATIONS As above, Friday start time.We need a firm check-in start time for guests, and we need some lead time before that to set up.Pat Barber and Pizza Oven: Category was in a gray area, so the helpers were listed at the VIP Check-In. However, they checked in at the Volunteer Check-In.Recommendation: He should be considered a Vendor, because he does pay a Vendor fee by way of the donation after the Festival.

Crew: Gate - Volunteer Check-inCoordinator: Joseph Kuit



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What your crew does: checks in all volunteers for the festival; hand out a code of conduct form to each volunteer to fill out; verify their id and what crew they are on; hand out a wrist band and explain about the wrist band i.e. food tabs and volunteer party on Sunday after tear down; help them to find their coordinator.

Goal(s): make sure all forms are filled out completing and readable. Process each volunteer as quick as possible; be as pleasant as they can to every one . Contact me if any issues arise. Keep clip boards ready with blank forms and pens. HAVE FUN

2. VOLUNTEERS & SCHEDULES How many volunteers were actually on your team this year? _7______ Did you make use of our “floater” crew at all? No

Crew shifts and schedule: my crew shifts were three volunteers per shift 5 hours. The booth was open 7am to 8pm on Friday, 8am to 8pm on Saturday, and 9am on Sunday.

4. SUCCESSES I think the volunteer checkin system worked well this year i did not hear of any complaints and whoever takes on that position is more than welcome to call me.

5. CHALLENGES & RECOMMENDATIONS The 2015 festival was a challenge for most of us no doubt with all the changes in locations and confusion to the public and key crews being short handed on volunteers ie day security and some crews could have done it with less. I do feel that the volunteers are getting the short end of the stick for what we ask of them. As i had suggested last year i think a volunteers survey form would be a good way to improve things with the volunteers to keep them coming back.

Two key things i will suggest are if you are going to keep volunteer camping and volunteer parking in the upper field move it over to the other side and use all of the bigger field for public parking. Having done public parking the year before i knew there would be a shortage of space and as it turned out there was. I did mention this when the big map was shown at the meeting from last years experience but it was disregarded. It might be a good thing to talk to the coordinators when changes like that are being looked at experience is the best knowledge. Also the public doesn't like going somewhere only to be told to turn around and go back. This happened too many times at the volunteer gate so i would rope off that trail and put up a large sign volunteers and wrist bands only all other please take the shuttle to main gate . This would also be a good place to post security check since it is a key entry.

Last of all volunteers need to look dress and act more professionally. i know that it is a festival but the public put trust in us. Case in point security volunteer on shift with a baby both in a play pen in the volunteer checkin booth? So there you have it for the most part i enjoyed what i did maybe took it a bit too serious. I am hoping to attend the festival this coming year if my health allows me.


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Crew: Green TeamCoordinator: Johanna McColgan Co-Cordinator: Autumn Flewin

1. INTRODUCTION & FESTIVAL OUTCOME 2. VOLUNTEERS & SCHEDULES 3. SUPPLIES & BUDGET 4. SUCCESSES 5. CHALLENGES & RECOMMENDATIONS

Crew: Info BoothCoordinator: Sheena Olson

1. INTRODUCTION & FESTIVAL OUTCOME Info booth sells programmes, CFG memberships, passes to next year’s festival. We also house the lost and found, and give out all sorts of information.Our goal is to have all the pertinent information handy so that we are able to help those looking for help.

2. VOLUNTEERS & SCHEDULES How many volunteers did you actually end up with on your team this year? ___8_____ Did you make use of our “floater” crew this year? No, but I acted as a floater

We did 3 4-hour shifts. I tried to have people overlapping at what I suspected would have been the busiest times. My crew informed me afterward that they felt 4 hour shifts were too long.

3. SUPPLIES & BUDGET Coloured paper, pens, pencils, markers, tape, various boxes, notebooks, lights, extension cords, power bars, cash register and debit machine. We had a bin containing all of these and more, but it wasn’t located until half way through Saturday.

What did you spend on supplies? $____0__Is there anything different you would like to have for next year? I’ll need to replenish paper, pens, tape, and things like that. We used strings of xmas lights to light the booth at night, some extension cords and power bars, which I brought from home. I’d like to get a few that would be strictly for the festival.

4. SUCCESSES We handled a chaotic Friday quite well. Being my first year, I really didn’t know what to expect, and missing our bin full of supplies didn’t help. My crew were amazingly


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resourceful and helped get everything set up to run smoothly. We handled large amounts of cash and credit card transactions with few hiccups.

5. CHALLENGES & RECOMMENDATIONS My crew found that the required 12 hour of volunteer time was too much. They felt like they didn’t get to enjoy the festival as much as they were used to (they had all volunteered in the past). Our missing bin was a huge set back, as it contained so much of what the info booth was all about. We have labelled all of our stuff much more clearly this time around, so that it will be easier to locate it for next year. We had one mishap regarding the lost and found bin, and have taken steps to ensure that it doesn’t happen again. Having a returning coordinator will make things much smoother.

Crew: Kitchen Dining Room Coordinator: Anna Jacquet

1. INTRODUCTION & FESTIVAL OUTCOME Serves meals to performers, VIP’s, and coordinators.Goal To provide friendly and efficient service. To assist kitchen crew in feeding performers, vip, and coordinators.2. VOLUNTEERS & SCHEDULES How many volunteers did you actually end up with on your team this year? _11_______ Did you make use of our “floater” crew this year? N Shifts were the same as last year. 3. SUPPLIES & BUDGET List the supplies used by your team this year.What did you spend on supplies? $___0___Is there anything different you would like to have for next year?

no4. SUCCESSES List your successes; what worked well this year

had most of the previous year’s crew. very loyal and hardworking folk.

5. CHALLENGES & RECOMMENDATIONS Had two volunteers that neither worked their full hours nor fully supported the rest of the team of volunteers in servicing the dining room when they were on shift. Other volunteers had to work harder to make up for their lack of work.Recommend not have them return as volunteers.

Crew: Kitchen Coordinator: Allan Aikman

1. INTRODUCTION & FESTIVAL OUTCOME COORDINATOR - Vancouver Island University Culinary program Chef Allan

Aikman - VIU probably returning next year

GOALS - To provide Lunch Sat & Sun, Dinner Sat, Desserts & some baking (etc) for coordinators breakfast


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2. VOLUNTEERS & SCHEDULES Approximately 12 (1 chef, another chef, 1 shopper, 1 assistant chef, students)

3. SUPPLIES & BUDGET Spent almost $5000 on groceries

4. SUCCESSES, CHALLENGES & RECOMMENDATIONS .Fine dining by VIU is stellar and all who ate in the dining room were very happy with their meals - Each year VIU has to wait and see what the government budget will be before they can schedule their programs so although VIU is on board to carry on we will always be in a waiting position until the new year before things can be confirmed -

Another issue is the problem with VIU embracing the Thrifty Foods Gift Cards - These cards ($2500) are a sponsorship that we value highly, especially if VIU were unable to provide our meals for some reason or another - VIU can get groceries for a much cheaper price than by purchasing them from Thrifty Foods, and while it is understandable (even commendable) that they wish to save us money, they must understand that these cards need to be used.

respectfully submitted by bblue.

Crew: MerchandiseCoordinator: Jan CampbellCo-Coordinator: Karl Martinson

1. INTRODUCTION & FESTIVAL OUTCOME Check in performer’s merchandise. Sell performer & IFF merch through the Merchandise booth and stage sales. Check out performers and tally all merchandise sold.

Goal(s) Sell as much merch as possible, make check in/out smooth for artists

2. VOLUNTEERS & SCHEDULES How many volunteers did you actually end up with on your team this year? 14 Did you make use of our “floater” crew this year? N Describe your crew shifts and summarize what did & didn't work re your shift schedule

- not having dedicated assignments for volunteers who were unsure of what they should be doing, and having coordinators too busy to train on everything, but other experienced volunteers were able to step in and lend a hand

3. SUPPLIES & BUDGET What did you spend on supplies? - $ 62 (approx) for performer product sheets.


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Is there anything different you would like to have for next year?- office sized garbage and recycling bins for cd sleeves and paperwork- new calculators with working buttons and ability to work in low light (re: solar powered)- clothes pins and large string/small rope for hanging t-shirts- **large print out of the stage schedule for making notes for stage sales/performer check-in, etc. (11 x 17)

4. SUCCESSES - Booth setup went smoothly, and sales and check-ins were smooth

- Were able to work with a smaller number of volunteers than usual - artists impressed by how organized we are compared to other festivals

5. CHALLENGES & RECOMMENDATIONS - need some paperwork for tallying sales and cash at end of days/end of shifts, makes it easier for us and for Cash- Tell performers no multi-CD pricing, i.e. no “2 for 1” type pricing - Possibly set up a separate “back tent” for check-in/check out of artists so they’re not coming through the merch tent.- *** “Round up” pricing so we don’t have to make change when operating the cash register or, more especially, doing stage sales. Rings in round $ amount when tax added.- Ask performers to bring already empty “display” CD cases.- able to get performer mailing addresses on product sheets?

List any issues or concerns and what didn’t work well this year. - had an issue with a lack of communication re: Fred Eaglesmith selling his own merch – going forward we will make sure everyone checks in with us, regardless of what we hear from other crews- constantly making change for CD sales slows down till operation, and makes it clunky for stage sales. - some confusion from volunteers as to what they should be doing, or some mistakes made by volunteers not sure how to check-in/check-out artists

What are your recommendations to overcome these challenges next year? - To avoid making as much change, we will round up tax included prices for CDs and merchandise to round numbers ($18, $19, $20, etc) and have a list for artists so they can still see their 75% take when prices are rounded up.

- Example – CD is $20 after tax = $17.86 before tax. Artist receives $13.39, and the IFF receives $4.46.

- to avoid volunteer confusion, we will set up a dedicated schedule for who is doing check-in/out, working the cash register, and doing stage sales

Crew: Day Security Coordinator: Heather MillerCo-Coordinator: Mike Miller


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1. INTRODUCTION & FESTIVAL OUTCOME 2. VOLUNTEERS & SCHEDULES 3. SUPPLIES & BUDGET 4. SUCCESSES 5. CHALLENGES & RECOMMENDATIONS

Crew: Night Security AKA "The Graveyard Crew"Coordinator: Kim SpiceCo-Coordinator: Dustin Malfait


Night Security duties:

-Ensuring stage and other festival equipment is not tampered with. -Vendor booths, volunteer center, beverage garden supplies, and garden nursery areas are not stolen from or tampered with. -Out buildings such as barns, animal shelters and other No Access Areas aren't disturbed or invaded.-Perimeter is secure against trespassers (Fence jumpers). - We ensure the Late Night Jam mandate is followed with regards to placement, intruments allowed, and level of acceptable "noise." During the jam we also ensure that the rules, as set out, are followed. -We also ensure, to the best of our abilities, that the rules, as set out by the Festival Committee and the Farm, are followed through out the venue.-Keeping garden gates secured against deer invasion. We also latch the gates while on patrol during the Late Night Jam-We provide lock up and oversight for festival keys, such as golf cart keys, shuttle keys (on occassion), farm keys and gate locks, etc. -We're responsible for signing in and out radios for Day Security and Night Security during Shift Cross Over. We ensure the radios are charged and ready for the next morning. -We make a point of checking for wristbands as a matter of course, each and every time, we interact with any one we encounter.-We ensure all radios that have been returned are signed in properly and fully charged for their next use. -We also become the after hours Lost and Found. *This year, we returned a set of found car keys to some volunteers, long after main stage closed and the shuttles stopped running. Our cart driver was able to run the keys out to the parking area in very little time.*-We provide a safe place to charge up to 12 personal devices and other electronics in HQ, under su-pervision. This is done through our flashlight charging hub. It charges not only our teams flashlights but other electronics. The flashlights themselves are capable of charging devices on the go, as well, so that our team members can charge their phones, while on shift.-Regular patrols through camping, vendor, perimeter, and stage areas. -Late night sweep and lock up of the main house Friday and Saturday nights, which we do our best to get done, by 1 am.

Goal


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Keep everyone and everything safe during the night hours when Day Security is not on CREWS AND SHIFTS:

No Floaters,

Thursday, July 23, 1015:5 volunteers, in addition to myself and Dustin being on site. (7 in total) We started at 9 PM and finished at 7 AM on Friday. (10 hours)

Friday, July 24, 2015 and Saturday, July 25, 2015 5 stage sleepers and 7 Roving crew, besides Dustin and I. 14 total

Roving/Static Crew:Roving crew came on at 11 PM Friday and were scheduled to 8:30 AM on Saturday morning. Saturday night we started at 11PM and were relieved by 7:30AM Sunday. (9 hours each night)

We had 2 Static (Stationary) positions located at HQ and the Donnay gate.

28 hours of scheduled shifts, per each of the 7 advanced crew and 18 hours for the few that weren't.

SUPPLIES AND BUDGET:

We arranged for the purchase of 12 rechargable, LED flashlights, with charging hub, and connections. The box of flashlights, hub, and connections were delivered, with the invoice, to the Folk Guild Office, on July 27thThe total, including taxes, was $361.45

A small budget of $60.00 - $75.00 for Thursday night advance team's food and coffee, if the Festival Committee wants us to return for the Thursday night shift before the festival. (We can purchase what we need and submit receipts.)

SUCCESSES:

1)The late night Jam was a hit! (So was the day jamming area!!)

2) Saturday night, we had a Found Child. Mom had taken the toddler to the potty in the middle of the night and while inside, answering natures call herself, the little one wandered towards the lights and people. She was greeted by my HQ team, one of them being a mom herself.

3) Being able to camp in our designated area, which is off limits to public and volunteers, was a wel-come change. My crew and I were able to actually sleep in comfort, in relative peace and quiet, during the day. Thank you!

4) Saturday night, we got a report of three fence jumpers. When they were confronted by a Committee member regarding their lack of wristbands, they became runners and scattered in different directions.

5) We never had to eject any one from the site for breaking rules. There were a number of unofficial cautions and rule explanations when I handed out the "discretion cups," at the jam and in one or two smoking areas, however.


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CHALLENGES AND RECOMMENDATIONS:

1) The West field camping / parking is a great idea, my team and I certainly thought it made things easier this year on a number of fronts. It's position, however, does pose some new issues: 2) Security Shift Cross Over: Day to Night and Night to Day definitely needs work. Mike Miller did the best he could, being short on crew, and with little experience, he gave it his all and I'm grateful he was there during the day. 3) Note: Some Day Security Interfered with Night Security's Shifts and Duties: (See full report)4) Parking posed some serious issues: (see full report)5) Lighting: (see full report)6) Vendor concerns: (see full report)7) Beverage Garden: (see full report)8) Shuttles: (see full report)9) Smokers on Main stage (see full report)10) Golf Cart Keys: (see full report)11) Radio Headsets: (see full report)12) Over Night First Aid: (see full report)

In Closing:We appreciate all the support we get from the various crews and volunteers to help get us through the long, chilly, bug filled, nights and we are already looking forward to next years festival, for the most part.

Crew: ShuttleCoordinator: John FrithCo-Coordinator: Shai Ilan

1. INTRODUCTION & FESTIVAL OUTCOME Move the people

Goal(s) Move the people pleasantly and efficiently

2. VOLUNTEERS & SCHEDULES How many volunteers did you actually end up with on your team this year? ___18_____ Did you make use of our “floater” crew this year? No

Describe your crew shifts and summarize what did & didn't work re your shift schedule64 shifts, 9:00am Friday to 7:00pm Sunday, 2 hours per shift, all drivers do 4 shifts during the weekend.All worked well except we needed 6 more drivers

3. SUPPLIES & BUDGET What did you spend on supplies? $ fuel and shuttle rental, donated and purchased

4. SUCCESSES List your successes; what worked well this year


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Native Health Services 15 seater bus from 8:00 – 12:00 on Friday and Saturday evenings helped a lot.

5. CHALLENGES & RECOMMENDATIONS Drop off at the ticket booth was made difficult by the need to navigate through the camping field to get there, traffic bottlenecks, cars parked poorly acting as obstacles, nervous drivers worrying about kids and dogs darting out between camps……. Need to work with the camping people to improve access if we are going to do that again.

Crew: SignageCoordinator: Blayne BartlemanCo Coordinator: Gord

1. INTRODUCTION & FESTIVAL OUTCOME The job of signage has for years been shouldered by Richard Clarke with help from Blayne Bartleman and others to:

1. publicize the festival ahead on hi-vis traffic locations2. provide directions to drive and park at the festival 3. mark festival site with appropriate signage

Goal1. people can find the festival and what they need2. safe and efficient flow of traffic and pedestrians3. attendees, performers, staff and volunteers have a positive experience4. everyone wants to come back next year

2. VOLUNTEERS The crew is typically two people (Richard and Blayne) but this year several

extras like Delphine and Gord came on board to honour Richard’s legacy They worked long hours and did a fine job

3. SUPPLIES Signs and supplies are stored at one of several places:

IFF container (ask Donae) Providence Farm buildings (ask Donae) Clarkes sign shop (ask Delphine or Blayne)

4. SUCCESSES The crew supplied new signage as required due to: relocation of services,

camping, parking, and new rules/practices i.e. smoking sites

5. CHALLENGES & RECOMMENDATIONS We need to find a new Coordinator for this long standing and much appreciated

crew


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Crew: Outta Site CrewCoordinator: Donae CappsCo-Coordinator: Mark Lucier

1. INTRODUCTION & FESTIVAL OUTCOME Set it up, Tear it down, deliver it, take it away, try to make sure everyone has everything they need in their area to run a successful festival.

Goal(s) To provide everything everyone needs in a timely fashion and usually with a smile.

2. VOLUNTEERS & SCHEDULES How many volunteers did you actually end up with on your team this year? __21______ Did you make use of our “floater” crew this year? No Describe your crew shifts and summarize what did & didn't work re your shift scheduleWe don’t work on shifts, we do whatever needs to be done when(or preferably, before…) it needs to be done.

3. SUPPLIES & BUDGETHoses, extension cords, lumber, flagging tape, stakes, marking paint, plumbing supplies, assorted hardware, cable ties, hurricane and duct tape, paint and painting accessoriesWhat did you spend on supplies? $1220.50 out of pocket plus Ben Taal & Paul Douville’s expenses

4. SUCCESSES -My crew.-Getting the stage left wings and ramp project done well in advance

5. CHALLENGES & RECOMMENDATIONS -Being Micro-managed does not work for me! I know my responsibilities as to what needs to be done, when it needs to be done by and what I need to do to accomplish that. I can not be sent to “take a break” at crucial times in my schedule, it results in things not happening. As a result of am imposed break I ended up not being able to accomplish several tasks and missing out on the opening ceremony, which I like to see, as it is kind of the fruition of my months of legwork! :(-Traffic control on the driveway was non-existent early Friday morning, and I heard many complaints of shuttle drivers and others driving too fast on the weekend. 8km/hr signs were suggested.-We need a hospitality area, backstage or nearby. -Minors were given beer tickets at our volunteer party.-We will need some kind of internal shuttle if we will be continuing to use outer fields for parking and camping.


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-Breakfast serving time was too short, when I arrived at 8:40 there was not even any caffeinated coffee! -All questions regarding keys(in the future we will need one for Robert’s shed and one for the SAGC solarium) should be directed to me, do not disturb Maria in the Providence Farm office.-Chapel window covers went up way too early again, even though the crew was told NOT to put them up.-Crews setting up their own tents and not weighting or staking them!! This is a huge liability, tents become rolling/flying projectiles in the wind.-Washrooms were locked before the volunteer party.What are your recommendations to overcome these challenges next year? -Please do not impose breaks on me. If I seem scattered, or frantic…#1- remember, it’s frantic Friday…. I am aware of it and used to it and thrive under these conditions!#2- feed and hydrate me

- Traffic -8km/hr signs were suggested.- Hospitality area, we will brainstorm and make it happen.- ID folks who appear underage ….- we should have a designated vehicle to carry people and their stuff.- Serve breakfast longer, please do not offer me decaf as an alternative…it isn’t one.- Chapel window covers go up Friday afternoon(unless otherwise requested by the

farm).- Stake or weight tents immediately upon erection!!Washrooms should NEVER be locked. These are the interns washrooms and showers for their summer term, we must keep them clean and open. they require cleaning Sunday evening and again Monday morning before noon. If the sanitation coordinator will not be on hand to deal with this, they will need to schedule a volunteer to do so.

Crew: Sponsorship Coordinator: Georgia FosterCo-Coordinator: Chris Thompson

1. INTRODUCTION & FESTIVAL OUTCOME Most of the sponsorship work is done long before the festival. We send out Sponsorship Packages by email, in person or by mail, (starting as early as January and in some cases even earlier) inviting businesses to be a part of this great festival.

When a business agrees to sponsor, we must confirm the value, arrange the picking up and/or dropping off sponsored items (sometimes just putting them in contact with the Coordinator that is using the item) and make sure the sponsor gets what they have been promised ie. Listing on website, tickets, T-shirts, ad in program, and mention on sponsor list in program as well as being listed on the Sponsor Board.


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During the festival we try to stay in contact with the VIP gate as some of our big sponsors are on the VIP list instead of being given actual tickets.

Friday is the busiest day with tents and supplies being delivered, and the putting up of sponsor banners. Saturday we usually roam the grounds and take photos of sponsored items. Sunday is making sure borrowed items will get returned and banners are not lost, as well as making sure the Volunteer Pizza arrives. All of Monday is spent returning borrowed items (tents/wagons/Special Occasions)

Goal(s) To get as much money, services or supplies donated or discounted as possible and to return borrowed items undamaged.

2. VOLUNTEERS & SCHEDULES How many volunteers on your team? None, just Co and CocoDid you make use of our “floater” crew this year? No

3. SUPPLIES & BUDGET List the supplies used by your team this year: paper for sponsorship packages, envelopes, thank you cards, labels, postage.What did you spend on supplies? $50Is there anything different you would like to have for next year? Not that I can think of.

4. SUCCESSES

Thank you to: Bobbie, Donae, Ted, Penelope & Anna

List your successes; what worked well this year:

-Did not lose or damage anything belonging to sponsors!

-Arbutus RV & Marine – Was relieved to get them to provide the Finance Trailer since they thought we lost banners last year. However, they did give us a rather small unit and although I didn't hear any complaints, I'm pretty sure Karen and crew were not happy with it. Please note, I tried four other RV businesses with no success (Big Boy's toys, Peden's RV, Countryside RV & Triangle RV). And if we ever can't get find an RV dealer to sponsor one, Bobbie Blue has friends who are willing to loan their personal trailer in exchange for passes.

-CUPE (358, BC & VIDC)The CUPE Sponsorships are so great because not only do they write us cheques, but they are super involved and enthusiastic. Thank you to Michelle Farvarge for helping to make these sponsorships happen.

-Island Ice - Did not have to buy ice for the Beverage Garden because the new set up by Red Arrow did not require it. They were only giving us a small discount, so not having to buy ice at all was a bonus.


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-Panago Pizza – They gave us a great deal on pizza for Volunteer party. $600 for 60 large pizzas, including tax! I consider this a success... although I know some folks would like to try something different for this meal. And if someone else has some great ideas and wants to head that up, that would be awesome.

-Starbucks on Beverley – This was the first year using Starbucks (2014 was Black & White Coffee Roasters who couldn't help out this year). Starbucks donated 40 lbs of ground coffee only (other coffee sponsors have also supplied brewers, cream, sugar, cups etc). As far as I know we had enough coffee. I have not heard any complaints or concerns from the dining room/kitchen.

STE Rentals - 2nd year of them sponsoring the rental van for the Merch Booth. This saves us approx $300.


Bike-Lock Up Sponsorship. On Friday night, the Cycle Therapy staff/volunteers came late and left early while there were still bikes checked, so this was a problem. I think we need to rethink this one altogether. Maybe we just need a non sponsored bike lock up area.

Canadian Linen – declined to help out this year, so had to find other sources for aprons, tablecloths and bar-wipes for the kitchen. Penelope made arrangements with the Community Centre for the tablecloths which worked out well. We purchased aprons and bar wipes, so we own these now. Although we lost a sponsor, I don't think it's a terrible thing and might really work out for the best.

Island Farms – usually they would give us a 20 x 20 tent and some cream for the kitchen. They declined to sponsor this year so we had to spend $200 out of the site budget to rent a tent from the Cowichan Highland Dancers Assn.

Crew: Traffic (Parking)Coordinator: Yolanda JoeCo- Coordinators: Cindy Joe, Marty George

1. INTRODUCTION & FESTIVAL OUTCOME Goal: Safely and efficiently manage and direct all festival traffic, including vehicles belonging to volunteers, vendors, Providence Farm folk, artists, public, handicapped, campers etcetera


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Outcome: Drivers coming from off site are able to quickly and directly access those places on-site they have permission and are required to access. Drivers without permission or requirement to access are safely and courteously re-routed to where they need to go. This requires a plan for traffic flow and access (see below).

2. VOLUNTEERS & SCHEDULES How many volunteers were on your team this year? __15______ “floaters” No

3. SUPPLIES & BUDGET The following were supplied this year – minor modifications needed for 2015IFF Provides TSH Crew Members Provide Ownshade tents (x3)porta potties (x3) water stations (x3)meals (same # as other crews)parking passes

handheld radios (x15)hi visibility vests (x15)transport from home to festival groundsmoney pouches if handling money

Budget: Purchase of flashlights, light batons, water bottles Revenue: The Traffic Crew (Team Shadowhawk) received one half of parking fees collected ($5/car/day), including at upper (Donnay Dr) and lower fields (excluding camping). (Report written by Reed Early)


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The desired outcome of the partnership agreement is to clarify: The location and responsibility of IFF crews and Team Shadowhawk Who provides which supplies/equipment Expectations and actions of IFF and Team Shadowhawk


Partnership AgreementBetween Islands Folk Festival (Cowichan Folk Guild)

and Team Shadowhawk (Cowichan Tribes)

The organizers of IFF would like to partner with Team Shadowhawk to manage vehicle traffic and parking at IFF July 24-26, 2015 with the following GOALS:

To build trust and cooperation between Cowichan Tribes and Islands Folk Festival in serving the community and traditional territory we live on

To safely and efficiently manage and direct all IFF traffic (except scooters, golf carts and bicycles), including those vehicles belonging to volunteers, vendors, Providence Farm, artists, public, handicapped, and campers etcetera

To allow drivers from off site to quickly and easily drive to those places on-site they have permission and are required to access. Drivers without permission or who are not required to access the site are safely and courteously re-routed to where they need to go.

To manage vehicle parking, maintain a presence at parking areas, collect fees, make change, and issue day or weekend passes

A Vehicle Traffic Flow and Access Map will be jointly created (see next page attached) and printed by May 2015.Islands Folk Festival to Provide: Team Shadowhawk to Provide:copies of Vehicle Traffic Flow and Access Map distribution and implementation of the MapOverall oversight and direction to Team Shadowhawk supervisor

Crew oversight, recruitment, and coordination

shade tents (x3)porta potties (x3) water stations (x3)meals delivered (same # as other crews)dedicated golf cartlight batons for night parking barricade (if needed)beach umbrella (if needed)

handheld radios (one each)hi viz vests (one each)flashlights for night parkingtransport to & from home & festival groundsstop signs (if needed)

float (for handling parking fees), parking passes, fee structure and procedure for issuing parking passes & collecting and remitting parking fees,

money pouches for handling parking fees and to collect and remit to Finance Trailer parking fees on behalf of IFF

one half (50%) of the parking fees collected to be provided within 2 months after the festivalcommunicate in advance any anticipated changes to the above expectations

communicate in advance any anticipated changes to the above expectations

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Crew: VendorsCoordinator: Theresa MckeownCo-Coordinator: John Thomson

1. INTRODUCTION & FESTIVAL OUTCOME Vendor Coordination

Goal(s) – Select a balanced variety of food and craft vendors. Enable vendors to have a positive festival experience. Manage logistics of set up, access to site, parking etc. 2. VOLUNTEERS & SCHEDULES How many volunteers did you actually end up with on your team this year? ___4___. One was available before the festival for advice and helped mark out booth sites on the Thursday. Two did vendor set up on Thursday night and Friday morning. The fourth worked with me during the festival. Did you make use of our “floater” crew this year? No Describe your crew shifts and summarize what did & didn't work re your shift schedule. One was volunteer was available before the festival for advice and helped mark out booth sites on Thursday. Two volunteers did vendor set up on Thursday night and Friday morning. The fourth worked with the Coordinator during the festival. What worked – Two of the volunteers had experience and knowledge. What didn’t work – three of the four volunteers were not available after Friday morning. Adding the fourth provided some assistance to the Coordinator during the Festival. 3. SUPPLIES & BUDGET Nails, driveway, tent & chairs for vendor check in. What did you spend on supplies? $0 Is there anything different you would like to have for next year? N/A

4. SUCCESSES List your successes; what worked well this year – Set up went smoothly, most vendors reportedly had a positive experience.

5. CHALLENGES & RECOMMENDATIONS Issues Recommendations

Five or six cheques were returned NSF. Institute online payment.

There was a lot of “hand holding” and responding to one-off questions about info that was sent by email and/or on the website.

Info emails have been created and are in [email protected] folders.

Application process is very time consuming. Institute online application process with data-


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A lot of detail is required that was copied into an excel spread sheet from the paper application forms.

fillable forms that convert the data to a spread sheet. The spread sheet (Vendor Log) is available in the one drive storage associated with the live [email protected]. Also in one drive are site maps and eforms submitted by vendors who submitted applications electronically. The CFG Administrator has the login details.

This is a “volunteer-intensive” festival. Do Volunteers tend to work the “minimum” of 12 hours only?

Reconsider the 12 hours “minimum” criteria as it seems to actually be the “maximum” criteria. Examine requirements at other festival (eg: Sunfest has a 20-24 hours requirement)

Food vendor selection/variety was an issue.

Reconsider the May 30 application deadline as most vendors want to book their season earlier than that, and become unavailable.

Parking was an issue. Vendors do not want to walk/shuttle to the parking are, particularly at night time with their cash.

Has already been debated ad infinitum.

John Thompson reported the following: Checking this year's questionnaires [110], remarks regarding FOOD vendors were the third most common, at 16 complaints. Almost all noted a lack of variety and the continuing push for mini-donuts was apparent. The long walk to the Farm store for ice cream was mentioned at least 3 times, and it wasn't a hot year. As we know, we took the vendors who applied, and the Providence oven sold 250 pizzas@$15. A lot of food was available for a relatively small audience [probably under 900 paying patrons all weekend]. Hillary again did some recruiting of vendors in our community, bringing in the quesadilla folks who were with us 3 or 4 years ago.

Crew: Volunteer CentreCoordinator: Jenni CappsCo-Coordinator: Hans Henke

1. INTRODUCTION & FESTIVAL OUTCOME Volunteer Center: day and night food & beverage service; serving volunteer meals each day; providing information and a social space for volunteers

Goal(s) Volunteer Center: To not only feed the hardworking volunteers, but to provide a warm and welcoming space where they can seek company, support, and relaxation between shifts.

Provide Floaters:


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covering shifts as needed on any crew that is short staffed To eliminate the panic caused by last minute no-shows; to help everything go smoothly for coordinators and volunteers.

2. VOLUNTEERS & SCHEDULES How many volunteers did you actually end up with on your team this year?

5 in the Volunteer Center, 3 Floaters + 2 on call off-site as backupDid you make use of our “floater” crew this year? YesCrew shifts and summarize what did & didn't work re your shift schedule

We were short-staffed this year, and so had pairs of volunteers alternating 4 hour shifts all weekend. I took responsibility for the morning and day shift, and Hans took responsibility for the evening and late-night shift. Ideally I would have had 2 more volunteers so as to give them a bit more of a break between shifts and make scheduling easier on them and myself. However we made it work and having 1 additional person on during mealtimes was a great help.

3. SUPPLIES & BUDGET List the supplies used by your team this year.

- Furniture etc: 3 tables, 10-12 chairs - Food/drink supplied from Special Occasions: Hot water carafe, coffee carafe, hot water brewer x 1, coffee brewer x 2, cream pitchers x 2- Food service supplies (platters, bowls, cutlery, serving spoons, etc) provided by myself & Hans - Foodsafe & cleaning supplies (hand sanitizer, gloves, napkins, paper towel, etc) leftovers from previous years, most still remains in storage, will count and see what needs to be topped up - Other (extension cords, lighting, tableclothes, coffee table, signage, tape, decor) mixture of things stored from previous years and our personal supplies

What did you spend on supplies? $250 Thrifty's card for food; $92 on plates and cutlery (enough cutlery is still remaining for next year, plates will need to be re-ordered); $30 (approx) on random bits & pieces (non-essentials and as such no need for reimbursement)

Is there anything different you would like to have for next year?Not that we are aware of at this time!

4. SUCCESSES - Crew was friendly and welcoming; they were well-educated on procedures, most had FoodSafe and/or experience in food-related & customer service jobs; I received lots of positive feedback on them and several requests to join the crew next year (including David Trendell who was very excited about seeing improvements in the center; two years ago he delivered a very honest and critical report on the conditions in the volunteer center and recommended some of the changes that had since been made)

- Mealtimes went very smoothly, everyone was fed and there were plenty of options for those with dietary needs and preferences; VIU food was great and Eugene from the kitchen was incredibly helpful!


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- I received overwhelmingly positive feedback on the center itself- location, variety and quality of food, cleanliness, service, etc. Many expressed an opinion that the center "keeps getting better and better each year" or that it was "the best it's ever been". Most people were very appreciative!

5. CHALLENGES & RECOMMENDATIONS Communication between coordinators and volunteers in regards to mealtimes and dishes. Many volunteers were under the impression that a dinner was being served and were disappointed upon being told there was no dinner, although we did have lots of snack foods and received enough leftovers from the upstairs dinner that nobody was left hungry. In terms of dishes, lots of volunteers indicated they weren't told to provide their own dishes and would have done so had they known. More, though, remembered being told and indicated they had forgotten them. Some people did provide their own dishes and coffee mugs, however our estimate is about 5% of volunteers for dishes, 10% for coffee mugs. - Some volunteers indicated a greater variety of a few food items would have been appreciated, including gluten free bread and baked goods (I opted for rice cakes, rice crackers, and other gluten free snacks in lieu of these, as a cost saving measure), more types of caffeine-free tea, and perhaps condiments like salt & pepper- these things would be easy to provide with a small increase in budget (~$30) although I also think we were fine without them and I can easily shift the amounts of types of tea provided without needing a budget increase.

Crew: Water Coordinator: Michele FavargerCo-Coordinator: Danny Bell

1. INTRODUCTION & FESTIVAL OUTCOME Our crew ensures that festival attendees, volunteers, staff and musicians stay well hydrated by circulating through the crowds with the water cart, and by providing 18 stationary sites (parking, Hutton Road Entrance, etc.) with access to fresh, drinking water

GoalInteract with the crowd, proactively ensuring that people are remaining hydrated.

2. VOLUNTEERS & SCHEDULES How many volunteers did you actually end up with on your team this year?

__13 + 2 coordinators______ We staffed our crew based on the higher temperatures we had been experiencing. Thankfully, by IFF, the temperatures (and fire hazard) had dropped meaning that we had more crew that we needed. We were thus able to offer two of our crew to Security who were short-staffed.

Did you make use of our “floater” crew this year? N - We offered shifts to the floater crew.


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Describe your crew shifts and summarize what did & didn't work re your shift scheduleWith the larger golf cart (with cargo box on back), we were able to make better use of our delivery trips.

Again, due to cooler temperatures and an improved water wagon (which didn't require stabilization), we didn't need as many crews walking the grounds. This is very much a factor of temperature and weather, over which we have no control.

3. SUPPLIES & BUDGET 12 carboys (owed by IFF Water Crew but stored at Island Water Store - Mill Bay)18 carboys borrowed from Island Water Store - Mill Bay)30 pumps - owned by IFF Water Crew (2 of which needed replacement by the end of the weekend)45 caps for carboys - supplied by Island Water Store J-clothesBleachSpray bottlesWater Wagon - provided by CUPE 358 and owned by IFF Water CrewBase station - CUPE Event trailer - loaned by CUPE BCBase Water Station - Owned by CUPE 358 and loaned to CFG for weekendTwo tables - for Base Station in main concert bowlPlastic bags for waste disposalPaper cups for those festival goers who STILL don't bring their own water bottleGolf Cart with cargo box on back

What did you spend on supplies? $___approximately 500___ Our crew raises funds from CUPE to support this crew and the festival and so has a positive impact on the bottom line of the budget. (replacement pumps, lids, latex gloves, water bottle labels)

Is there anything different you would like to have for next year? Water pistols!

4. SUCCESSES Having a co-coordinator this year was truly a blessing. Having coordinated this crew by myself for several years, I really appreciated the ability to take some down time and share the responsibilities of staffing and generally coordinating the crew.

Small size reefer trailer with low height access made our work much easier and safer.

5. CHALLENGES & RECOMMENDATIONS This year, our crew was larger than we required, mainly due to temperature reduction. We also had a challenge getting crew from the Volunteer Coordinator until almost the very last moment which made scheduling more difficult than in the past.


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Lack of clear information for all volunteers, regardless of crew.Lack of earlier site access.

What are your recommendations to overcome these challenges next year? For our crew - Cut-off of volunteer additions at least two weeks prior to the festival.

I continue to recommend a volunteer handbook with information for volunteers: Expectations of volunteer behaviour Gate times Ticket prices Waiver Lost child policy Camping for festival (volunteer and public) Teams and coordinator names Shuttle locations and schedules Parking First Aid

The lack of earlier site access is only problematic for coordinators on our crew and two other crew members. We need to be on-site the night before to fill and chill the carboys.

Continue to obtain same size reefer trailer.

Crew: Wee FolksCoordinator: Stephanie Ferris

1. INTRODUCTION & FESTIVAL OUTCOME To provide and program a designated area for children's activities throughout the festival

2. VOLUNTEERS & SCHEDULES Approximately 12

3. SUPPLIES & BUDGET Spent almost $500 on supplies that should last for at least 3 years - Supplies are needed for activities such as: bubbles, water play activities, skipping ropes, dress up, chalk, face paint, many craft projects

4. SUCCESSES, CHALLENGES & RECOMMENDATIONS

This was the first year that Stephanie was in complete charge of SparkleZone - She used to be in charge of the craft activities - The previous SparkleZone folks came with many supplies - Stephanie who has her ECE degree and is working


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on her teaching degree needed to refurbish everything which took a great deal of time and planning out

Getting qualified volunteers was initially a problem but she was able to pull things together in the end and is well set up for next year - The SparkleZone program consisted of an evening program of quieter activities and story telling on Friday & Saturday evening. During Sat & Sun there were special craft activities, the water slide and a pinata along with the above listed activities throughout the day.

There was also a lot of bopper games which was not scheduled and which the AD took great exception to until an explanation at a later meeting date - It was decided that bopper could carry on in the future as there are specific games and rules that must be followed - There was no cost to the festival for bopper equipment - However in the future there will be one person observing and inviting those children and their families into SparkleZone to do other activities whenever bopper is being played as it looks violent and some families would pass by and not take part in the many other activities available –

There will also be more dress up clothes collected for the future - Stephanie has plans to carry on in the SparkleZone Coordinators roll for several more years.

respectfully submitted by bblue.

end


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