TUGAS 1

Making Reservation

A. Read the information about these hotels, then complete the dialogues underneath!1. The Ciputat Hotel

a. Single room $ 50b. Double room $ 75c. Breakfast $5d. Children under 12,50 % reduction

2. The Cisalak Hotela. Single room $ 50 include breakfastb. Double room $ 75 include breakfast

3. The Cimanggis Hotela. Single room $ 40b. Double room $ 60c. Breakfast $ 6d. Children under 12 in same room as parents free

4. The Cibinong Iina. Single room $ 35b. Double room $ 50c. Continental breakfast $ 3 extra.

1. A : How much is a single room in Ciputat Hotel?B : ….A : ….?B : No, you have to add $5 for breakfast.

2. A : How much is a room at the Cimanggis Hotel?B : ….A : I’ll take a double room. What about children?B : ….

3. A : ….?B : $35 per person.A : What about breakfast?B : ….

B. Read the letter and answer the questions!

AUBURN ROAD 229EAST KIEW Melbourne

Front Office Manager, PARAMITA HOTEL 22 Pejanggik Street, Mataram

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Dear Sir/Madam, I would like to book a single executive room for three nights

from June the 5th 2010. Would you mind reserving a comfort suite room and providing a private set of facilities for me, please?

I expect to arrive on Friday June the 5th around 2 p.m. and check in at your hotel immediately.

Please send me the bill of payment I have to pay as soon as possible. I would like to pay it in cash, then. Thank you for serving.

Yours faithfully,

Grania Graner

4. Who sent the letter? 5. What did the sender request? 6. How long was the sender going to stay? 7. When will he check out?

8. What was the letter about? 9. How will he pay?

10. Complete the following reservation form based on the letter.

PARAMITA HOTEL22 Pejanggik Street, Mataram

Phone (+62 370) 523 453 Fax. (+62 370) 523453

RESERVATION FORM First name :

_________________________________________________________ Last name :

_________________________________________________________ Sex : Male / Female Passport number :

_________________________________________________________ Nationality :

_________________________________________________________ Address :

_________________________________________________________ Phone :

_________________________________________________________

Check in date :_________________________________________________________Check out date :_________________________________________________________Room type :_________________________________________________________Payment : Credit / Cash

Signature, Date

_________________ _________________

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TUGAS 2 Handling Complaint.

A. List the complaints on the dialogues and write down the actions that are done to solve the problems!

Dialogue 1

Room service : Room service, how may I help you?Guest : I ordered coffee half an hour ago. I wonder what happened to it?Room service : May I have your room number?Guest : 207Room service : One moment please, I’ll check. (after checking)

We’re very sorry for the inconvenience, Sir. Your order will be right up.

Guest : OK. Make it quick please!a. The complaint is …………b. The action to solve the problem is ………

Dialogue 2

Hotel Staff : House keeping, may I help you?Guest : This room 406, the room has not been cleaned yet. How come?Hotel Staff : Room 406, could you just wait a moment. I’ll send someone to make

up your room right now.Guest : Yes, please. Thanks.

a. The complaint is …….b. The action to solve the problem is ……..

Dialogue 3

Guest : Good morning. I wonder if you could help me.Hotel Staff : Good morning, Sir. What seems to be the problem?Guest : The air-conditioning doesn’t work. Whom do I contact?Hotel staff : You’ll need to call house keeping.Guest : I’ve done that, but no body has shown up. Can you help me?Hotel Staff : I’ll check with house keeping. May I have your name and number?Guest : Haikal. And my room number is 439.Hotel Staff : Mr. Haikal Room 349 would you mind waiting a moment?Guest : Sure.(after checking)Hotel Staff : I’ve checked with engineerin, Mr. Haikal. The air conditioning will

be Taken care of right away. We apologize for the inconvenience.

Guest : It’s all right.a. The complaint is ……..b. The action to solve the problem is ……..

B. Write the message from the following sentences which were spoken by a guest to a receptionist.

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Do like the example!Example: Seva says : Tell the writer to bring my breakfast to my room,

number 810.Receptionist: Mr. Seva wants his breakfast to be brought to room 810.

4 .Aura says : Tell Rava in room 215 to pick me up at the airport at about 01.00 p.m. Tell him to take his own car.

5. Mr. Ali says : Tell Mr. Bambang in room 331 that I will be coming late tonight. Tell him not to lock the door.

A. Find the error!

1. If the man prepared for the fight more intensively, he would have won it A B C D

2. Mr. Caraka would be fired if he had not finished his project before the due date. A B C D

3. A : Are you going to drive to the sea world? A

B : Have you got a better idea?B

A : If I were you, I will take the special train to the park.C D

4.If the hotel service is good, the visitor would not complain. A B C D5. Bobby : If I were a textile designer, I would made a unique batik design.

A B CTiara : Why not a flying car?

DBobby : Oh, it could be a good idea.

B. Change the verb in the brackets!

1, If only you (tell) me the whole story yesterday.2. I’d rather you (go) there right now3. If only he (admit) that he was wrong last night4. I’d rather I (not meet) you last year.5. If only you (be) more careful yesterday.

C. Adjust the verb in the brackets!1. If it (not be) raining, we could take a walk.2. I (not be) disappointed if I had been elected chairman.3. If they had not woken up late yesterday , they (not miss) the train.4. We would have bought the house if we (have) enough money.5. If they attended classes regularly, they (succeed)

D. Change the facts below into Conditional Sentences!1. It rained the whole day. We stayed at home

If it....................., we.........................2. I don’t spend more energy. The school building moves to another place.

I ....................... if the building ....................3. I didn’t know the matter several weeks ago

I wish .....

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4. The teacher doesn’t explain us again.If only ....

5. She comes late I would rather ....

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TUGAS 3Choose the correct answer!

1. What is the text about?A. The process of printing picturesB. Steps of using a camera to take pictureC. Advertisement of a new-released cameraD. How to set zoom mode on a camera

2. What will the camera make when you point the camera toward a subject?a. A larger subject c. Slight noiseb. A smaller subject d. Start up sound

3. What is the last step we have to do to take pictures using CANNON A2100 IS?a. Pressing the shutter button fully c. Moving the zoom lever

clockwiseb. Pressing the power button d. Pointing the camera toward a

subject

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HOW TO TAKE PICTURES USING CANON POWERSHOT A2100 IS1. TURN ON THE CAMERA

- Press the power button- The start-up sound will play, and the start up screen will appear

2. SELECT THE “AUTO” MODE- Select the mode dial to “Auto”- When you point the camera toward the subject, the camera will make a slight

noise as it determines the scene.3. COMPOSE THE SHOT

- Moving the zoom lever clockwise will zoom in on your subject, making it appear larger. Moving the lever anticlockwise will zoom out from your subject, making it appear smaller.

4. FOCUS- Press the shutter button halfway to focus.

5. SHOOT- Press the shutter button fully

You can make a video call in a 3G covered service area. If the called user has a 3G video phone in a 3G covered service area, the call will be established. You can also answer a video incoming call. To make/answer a video call, do the following:

1. Input the phone number using the keypad, or select the phone number from the calls made/received lists.

2. If you do not want to use the speakerphone, ensure you have the headset plugged in.

3. To start the video function, press the left soft key (options) and select Video call.4. Adjust the camera position if it necessary.

Press to finish the call, or close the handset.

4. What does the text tell?a. The service of the camera c. The feature of mobile phoneb. The function of video call d. The use of phone headset

5. What is another way to receive an incoming call?a. Close the headset c. Change the speakerphoneb. Plug in the headset d. Select the speakerphone

6. What must we do to get the best picture?a. Hold the camera position properly c. Close the video functionb. Press the left soft key d. Adjust the video capture

7. What is the text about?a. Process of making bread pancake c. Ways of serving delicious cakeb. Ingredients needed for cooking eggs d. Steps of making strawberry cake

8. What ingredients are to serve the cake when it’s done?a. Sugar and strawberry jam c. Three spoonfuls of sugarb. Strawberry jam and milk d. Margarine and strawberry jam

9. When is the pancake done?a. While it is being served c. After it is turned upside downb. After both sides have dark color d. Before the mixture pancake is

getting dry.10. How is the pancake cooked?

a. Fried c. Burntb. Boiled d. Baked

. II. Answer the questions!

1. The following is a description of how to use a mixer, but the sentences are not in a good orderArrange the sentences according to the correct steps to use it!

a. Switch the mixer on, refer to the table for correct speed settingb. After use, depress ejector knob to release the beaters or kneading

hooks.c. Lower the beaters or kneading hooks into ingredients

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Here are steps on making bread pancake:Ingredients:3 ounce bread without crust, 400 cc milk, 2 table spoon wheat flour, 2 eggs well beaten, 5 gr raisin, salt, strawberry jam, margarine.How to make?Wheat flower is dissolved in little milk. The remaining milk, sugar, and salt are boiled in a pan. Put the bread into the milk, stir, and press until it turns into porridge. Take the pan off the stove, put the eggs, dissolve wheat flour and raisins. Take a non-stick pan and smear it. After the side of the pancake is dry, turn it upside down. Cook until the two sides of pancake become brown

d. Insert the beaters or kneading hooks. It may be necessary to turn the beaters or kneading hooks a little while doing so and then put the ingredients in bowl.

Read the quick start guide of a digital camera, type: Brica Digiart Z720. then answer the questions underneath!

Cautions

a. Do not try to disassemble the camera by yourself, which may damage the camera or cause electric shock.

b. Do not fire the flash in a close distance (less than 1 meter); it may hurt your eyes.

c. Keep the camera away from the reach of children or animals to prevent them from swallowing the batteries or small accessories

d. Stop using the camera if any kind of liquid or foreign object enter the camera. If it happens, power off the camera and contact with your dealer for further help.

e. Do not operate this camera with wet hands; it may cause electric shock.

f. The camera may be damaged in an environment of high temperature.

g. Do not use different types of batteries or new and used batteries at the same time

h. To avoid electricity leakage, please remove the batteries if the camera is not used for a long period.

i. It is normal that the temperature of the camera body rises if the camera works for a long time.

QUESTIONS1. What kind of information is given on the text above?2. Why should the camera be kept away from children or animals?3. What can happen if we operate camera with wet hands?4. Why should we remove the batteries if the camera is not used?

Translate the user manual taken from NOKIA 3230 series below!

Removing the SIM Card.If you need to remove the SIM card from the phone, remove the back cover and the battery, press the snap of the SIM card holder down and gently push the SIM card towards the top of the phone.

Charging the battery1. Connect the lead of the charger to the socket on the bottom of your phone2. Connect the charger to an AC wall socket. The text charging is displayed briefly if

the phone is switched on. If the battery is completely flat, it may take a few minutes before charging indicators appears on the display or any calls can be made.

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!

You can use the phone while the charger is connected.The charging time depends on the charger and the battery used. For example, charging a BLC-2 battery with the ACP-7 charger takes about 3 hours and 45 minutes.

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TUGAS 3

BUSINESS LETTERS

1. What position does Kareem apply for?a. A supervisor c. A waiter supervisorb. A service supervisor d. A restaurant supervisor

2. What does Kareem expect from his application?a. He will be invited for an interview c. He expect a position at “Kompas”b. He will work at Seafood Restaurant d. He will stay at Makasar Golden Hotel

3. What’s the antonym of the word “recent” in paragraph 3?a. Old c. Fieldb. Bald d. Sealed

4. What is the synonym of the word “attach”?a. Send c. Hopeb. Write d. Enclose

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30 Jln. PramukaMakasar 90102April 18, 2010

HR ManagerMakasar Golden HotelJln. Pasar IkanMakasar

Dear Sir/Madam,Being interested in the post of Waiter Supervisor you advertised in Yesterday’s

Kompas, I would like to apply for the vacancy.I am 24 years old and graduated from SMK Pariwisata majoring in Restaurant

Service. Currently, I am working at Seafood Restaurant.Attaching copies of my certificates, CV, and my recent photograph, I am available

for an interview at your convenience. I am looking forward to hearing from you soon.Faithfully yours,Kareem

5. What is the subject of the above letter?a. Delivery cost c. stocks of goodsb. Order no 5678/F d. details of the problems

6. Why did the Customer Relations make an apology?a. They did not deliver the fax machine on timeb. They have sufficient stock of machinesc. They are going to deliver the machines within 14 daysd. They have received the recent letter

7. … will be able to deliver them within the next 14 days. The underlined word refers to ….a. The order c. The suppliersb. The problems d. The fax machines

8. What is the letter about?a. Honorarium of the presentation c. The annual conferenceb. Educational innovation d. Enclosing check

9. What is Dr. Beckham?a. He is a banker c. He is a speakerb. He is an innovator d. He is an announcer

10. What is the synonym of the word ‘grateful’?a. Joyful c. Excitedb. Thankful d. Fascinated

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MAINSTRAEAN OFFICE SUPPLIES5 Kings HouseLeyland L Y3 6th

30 March 2009Dear Sir,

Order No. 5678/FThank you for the recent letter concerning the above order.We apologize for the delay in delivering the tax machine. This is due to the problems at our suppliers. However, we now have sufficient stocks and will be able to deliver them within the next 14 days.With apologies.Yours faithfully,Customer Relations

Dear Dr. Beckham,Enclosed is a check for $ 100, your honorarium for your presentation at the Fifth Annual Conference on Educational innovation.We are very grateful to you for accepting this assignment on such short notice, Dr. Beckham. As a whole, we felt the conference was quite productive, and we thank you for participating in it.

Very sincerely yours,Karen Smith

Read the reservation letter from a company’s secretary to a hotel manager. Then answer the questions. AUFA”S ARTS n BOUTIQUE Jalan Pasar Sweta No. 5 Mataram Phone: 0370- 777 888

12 May 2010 The Manager Hotel Panghegar Jalan Dalem Kaum 28 Bandung

Reservation Confirmation

Dear Sir,I would like to confirm our reservation for a double room with bath, shower,

private wireless telephone, internet network and small kitchen. The reservation is for full board from 1–5 June 2010. I am also confirming the reservation for a small conference room to be available on 4 and 5 June, when our company will be holding a meeting with our international clients. We enclose our bank draft (No. 0052 ……… ……… ..) for Rp20,000,000.00 as a deposit. The balance will be paid as soon as we receive the confirmation from you.

We look forward to hearing from you soon.

Sincerely yours,

M.Aufa Zavier Owner of AUFA’S ARTS n BOUTIQUE Enclosed. B R I Bank Draft 11. Who is Zavier? 12. What is the address of Zavier’s company? 13. What kind of letter does Zavier write? 14. What is it about? 15. Who is the letter sent to?

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TUGAS 4

C.6. BUSINESS LETTERSA. Choose the correct answer based on the text!

Question 1-2 refers to the following letter.

1. Why did Mr. Febrianto send the letter?a. to claim c. to adjust a claimb. to apologize d. to make an appointment

2. How will the customer probably feel after receiving the letter?a.lazy c. disappointedc.diligent d. satisfied

Questions 3-5 refer to the following letter.

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Dear Mr. Rahman,We are very sorry to learn that the vacuum cleaner you recently ordered arrived with several missing parts. Thank you for returning it so promptly.

A replacement model of the same style, color and price is being shipped to you and should arrive by the time you receive this letter. It has been carefully inspected to insure that you will not be troubled again with a similar problem.

We sincerely regret the delay and inconvenience that has caused you, but we hope you will be pleased with your new cleaner.

Thank you for your patienceCordially,

FebriantoCustomer Relation

To: P.O Box 230968 20 Jalan BahagiaBandung Bandung

March 16, 2007Dear,

Referring to your advertisement in SUMEX on March 16, 2007, I would like to apply the position of Junior Mechanic.

I am 20 years old and graduated from SMK Teratai majoring in automotive mechanic. Now, I’m working at AUTOCAR sales service.

Attaching my recent photographs, CV and copies of my certificate. I’m available for an interview at your convenience. I’m looking forward to hearing from you soon.

Faithfully yours,

Fandi Ahmad.

3. What position does Fandi want?a. Manager c. interviewerb. Mechanic d. salesman

4. Fandi hopes that ….a. he can be the coordinatorb. he encloses all certificatesc. he can work for the companyd. he can apply for SUMEX

5. “…… I’m looking forward to hearing from you.” The synonym of “looking forward” is ….a. looking at c. expectingb. applying d. forgetting

B. Read the reservation letter from a company’s secretary to a hotel manager. Then answer the questions.

AUFA”S ARTS n BOUTIQUEJalan Pasar Sweta No. 5 Mataram

Phone: 0370- 777 888

12 May 2010

The Manager Hotel Panghegar Jalan Dalem Kaum 28 Bandung

Reservation Confirmation

Dear Sir,I would like to confirm our reservation for a double room with bath, shower,

private wireless telephone, internet network and small kitchen. The reservation is for full board from 1–5 June 2010. I am also confirming

the reservation for a small conference room to be available on 4 and 5 June, when our company will be holding a meeting with our international clients.

We enclose our bank draft (No. 0052 ……… ……… ..) for Rp20,000,000.00 as a deposit. The balance will be paid as soon as we receive the confirmation from you.

We look forward to hearing from you soon.

Sincerely yours,

M.Aufa ZavierOwner of AUFA’S ARTS n BOUTIQUE

Enclosed. B R I Bank Draft 1. Who is Zavier? 2. What is the address of Zavier’s company?

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3. What kind of letter does Zavier write? 4. What is it about? 5. Who is the letter sent to?

WRITING BUSINESS LETTERS

1. Mention parts of business letters!

2. Arrange these sentences to make an application letter!a. Some time next week , I am going to give you a call to see whether I can come

for an interview at your convenience. I look forward to speaking to you the.b. I have taken every computer course offered at the collegec. I am currently finishing my degree in computer technology at Bandung

Computer Academy (BCA).d. I have enclosed a copy of my resume to give you further details about my

experience.e. Dear Sir,f. I would like to fill the position of the assistant computer programmer

advertised in Republika, May 20, 2009g. Sincerely yours,

Husen Hasibuan, A.Md.h. Boyolali, 25th May, 2009i. CV Ensenadila

69 Ringroad UtaraYogyakarta.

3. Make an application letter based on the job vacancy below!

4. Write down your curriculum vitae too!

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An established joint-venture company in leading consumer goods invites applications for the following positions :

- District Sales Manager for Kalimantan- Public Relations Manager- Senior Secretary

Interested candidates must fulfil the following minimum qualifications:- Excellent command of spoken English (Competence in writing

would be an advantage)- At least 2 years’ experience in similar capacity- Hardworking- Pleasant personality

Please, submit applications + CV to :The Personnel ManagerP.O. Box 1234Surabaya

DOCUMENT

Ass. Director : Good morning, can I help you?Mr. Chicato : Yes, could I speak to you boss?Ass. Director : I’m sorry, he is out at the moment. Is there any message?Mr. Chicato : Yes, tell him that the meeting will be held tomorrow, at 10.00

o’clock at theLobby.

1. Who is Mr. Mathew?a. The secretary b. the operatorb. The director d. the ass. Director

2. Who takes the message?a. Mr. Chicato b. Mr. Mathewb. Ass. Director d. Mr. Mathew’s boss

3. What is the fax about?a. Order for poultry productsb. Confirmation about product deliveryc. Request for information about poultry product

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Date : June, 3rd, 2000Time : 09.00 amFrom : Mr. ChicatoTo : Mr. MathewMessage: Meeting tomorrow,

at 100.00 o’clock

GIOVANNISUPERMARKET

FaxTo : Adam Eva Agribusiness Farm From : Catur NugrohoFax : 0215741271 Pages : 2Phone : 0215741271 Date : Friday, Sept. 11th

Re : Inquiry

Message :Due to the increasing demand for poultry product from our company, we intend to purchase the following items from your company.

1. Dressed chicken(packed individuallyin polystere wrap)2. Chicken eggs (brown shelled, packed in egg tray)3. Boneless duck meat (healthy and packed in polyvinyly plastic)

We need detailed information about quantity, continuity, price and a shipping schedule of your products.

Thank you.Your sincerely

Catur NugrohoDirector

d. Rejection of certain delivery4. Who is the sender of the fax?

a. Eva Adam c. Catur Nugrohob. Givanni d. Eva’s director

5. What is the synonym of the word “purchase” in the text?a. Order b. demandb. Buy d. need

MEMO

6. What should Mr. Zainal Abidin do?a. Represent the director at a meeting c. arrange a meetingb. Meet the director d. Bring the report to the

meeting7. When did the director write the memo?

a. Before 9 a.m c. 5th February 2003b. 7th February 2002 d. 7th February 2003

MEETING AGENDADay/Date : Tuesday, June 17th , 2002Time : 09.00 am to 11.00 amVenue : Hotel Nusantara

Time Agenda Presenter / Leader

09.00-0910 Opening Address Director09.10-10.15 Staff evaluation on productivity HRD Manager10.15-10.45 Follow up for improvement Director10.45-11.00 Closing Adrress Director

8. What is the main topic of the meeting?a. Evaluating the HRD Managerb. Improving the quality of the HRD Managerc. Evaluating the staff productivityd. Following up the evaluation

9. How long does the meeting last?a. 1 hour c. 3 hourb. 2 hour d. a day

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To : Mr. Zainal AbidinFrom : DirectorSubject : MeetingDate : February 5th, 2003Please attend the meeting at Hotel Sriwijaya on Tuesday, February 7th 2003 at 9 am on behalf of the director. Looking forward to your report upon the completion of the meeting

InvitationDate : July 25th, 2000Day : SaturdayTime : 9 am

Mita, Ph.D & Prof Agung

10. Anis : What time will the wedding ceremony be held? So we can go there on time.Lia : …. Nine o’clock in the morninga. At c. byb. In d. of

WRITING BUSINESS LETTERS

1. Mention parts of business letters!

2. Arrange these sentences to make an application letter!

a) Some time next week , I am going to give you a call to see whether I can come for an interview at your convenience. I look forward to speaking to you the.

b) I have taken every computer course offered at the collegec) I am currently finishing my degree in computer technology at Bandung

Computer Academy (BCA).d) I have enclosed a copy of my resume to give you further details about my

experience.e) Dear Sir,f) I would like to fill the position of the assistant computer programmer

advertised in Republika, May 20, 2009g) Sincerely yours,

a. Husen Hasibuan, A.Md.h) Boyolali, 25th May, 2009i) CV Ensenadila

a. 69 Ringroad Utarab. Yogyakarta.

3. Make an application letter based on the job vacancy below!

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An established joint-venture company in leading consumer goods invites applications for the following positions :

- District Sales Manager for Kalimantan- Public Relations Manager- Senior Secretary

Interested candidates must fulfil the following minimum qualifications:- Excellent command of spoken English (Competence in writing

would be an advantage)- At least 2 years’ experience in similar capacity- Hardworking- Pleasant personality

Please, submit applications + CV to :The Personnel ManagerP.O. Box 1234Surabaya

4. Write down your curriculum vitae too!

DOCUMENT

Ass. Director : Good morning, can I help you?Mr. Chicato : Yes, could I speak to you boss?Ass. Director : I’m sorry, he is out at the moment. Is there any message?Mr. Chicato : Yes, tell him that the meeting will be held tomorrow, at 10.00

o’clock at theLobby.

11. Who is Mr. Mathew?a. The secretary b. the operator

c. The director d. the ass. Director

12. Who takes the message?c. Mr. Chicato b. Mr. Mathewd. Ass. Director d. Mr. Mathew’s boss

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Date : June, 3rd, 2000Time : 09.00 amFrom : Mr. ChicatoTo : Mr. MathewMessage: Meeting tomorrow,

at 100.00 o’clock

GIOVANNISUPERMARKET

FaxTo : Adam Eva Agribusiness Farm From : Catur NugrohoFax : 0215741271 Pages : 2Phone : 0215741271 Date : Friday, Sept. 11th

Re : Inquiry

Message :Due to the increasing demand for poultry product from our company, we intend to purchase the following items from your company.

4. Dressed chicken(packed individuallyin polystere wrap)5. Chicken eggs (brown shelled, packed in egg tray)6. Boneless duck meat (healthy and packed in polyvinyly plastic)

We need detailed information about quantity, continuity, price and a shipping schedule of your products.

Thank you.Your sincerely

Catur NugrohoDirector

13. What is the fax about?e. Order for poultry productsf. Confirmation about product deliveryg. Request for information about poultry producth. Rejection of certain delivery

14. Who is the sender of the fax?c. Eva Adam c. Catur Nugrohod. Givanni d. Eva’s director

15. What is the synonym of the word “purchase” in the text?c. Order b. demandd. Buy d. need

MEMO

16. What should Mr. Zainal Abidin do?c. Represent the director at a meeting c. arrange a meetingd. Meet the director d. Bring the report to the

meeting17. When did the director write the memo?

c. Before 9 a.m c. 5th February 2003d. 7th February 2002 d. 7th February 2003

MEETING AGENDADay/Date : Tuesday, June 17th , 2002Time : 09.00 am to 11.00 amVenue : Hotel Nusantara

Time Agenda Presenter / Leader

09.00-0910 Opening Address Director09.10-10.15 Staff evaluation on productivity HRD Manager10.15-10.45 Follow up for improvement Director10.45-11.00 Closing Adrress Director

18. What is the main topic of the meeting?e. Evaluating the HRD Managerf. Improving the quality of the HRD Managerg. Evaluating the staff productivityh. Following up the evaluation

19. How long does the meeting last?c. 1 hour c. 3 hourd. 2 hour d. a day

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To : Mr. Zainal AbidinFrom : DirectorSubject : MeetingDate : February 5th, 2003Please attend the meeting at Hotel Sriwijaya on Tuesday, February 7th 2003 at 9 am on behalf of the director. Looking forward to your report upon the completion of the meeting

e.

20. Anis : What time will the wedding ceremony be held? So we can go there on time.Lia : …. Nine o’clock in the morning

5. Atc. by

6. Ind. of

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InvitationDate : July 25th, 2000Day : SaturdayTime : 9 am

Mita, Ph.D & Prof Agung