Complex Care Network minutesTime: 10:00am – 11:30 Date: 09/05/2017

Venue:Community Room 1 and 2, LCHS, 42-44 Fowler Street, Moe Chair: Liz Meggetto

Attendees: Liz Meggetto (CWGPCP), Danielle Daley (CWGPCP), Diana Mueller (Dept of Education and Training), Richard Adams (West Gippsland Healthcare Group), Grace Edger (LRH)

Guest Speakers: Ian Needham (Latrobe Health Assembly)

Apologies: Tania Ryan (Gippsland Multicultural Service), Beckea Jones (LCC), Denise Lurati (DEET), Karina Crutch (WGHG), Helen Rawlings (LRH), Karyn Thomas (LCHS), Nancy Oosterhof (Baw Baw Shire), Sue Smith (WGHG), Kenna McDonald (DHHS), Debbie Knight (Interchange Gippsland), Brook Campbell (DHHS), Suzanne Lewis (Latrobe City), Bosede Adetifa (LRH), Melanie Moore (Vision Australia), Alex Todorovski (Lifeline Gippsland), Kerrie White (MIND Australia)

Topic Owner Discuss or Inform

Outcome Come prepared by

Time

Welcome - - - - 5minsPrevious Minutes & Actions

Liz - All actions from previous meeting have been completed

- 5mins

Actions from the February meeting minutes are listed below: An update on the Gippsland Health Pathways will be provided at each Complex Care network meeting An update on the LHIZ and LHA will be provided at each Complex Care network meeting How did the member organisations perform in the 2016 Assessment of Chronic Illness Care survey will be

discussed at the May meeting Changes to the Complex Care Terms of Reference will be made Complex Care members are expected to disseminate information within their workplace about the upcoming

training Care Journal options will be discussed at the next meeting What work has occurred through the Latrobe Health Assembly and Latrobe Health Authority over the past 3 months?

Ian Needham – Latrobe Health Assembly

Inform - 20 mins

Ian Needham provided the following update on Latrobe Health Assembly and the Latrobe Health Authority: The Latrobe Health Assembly have met 4 times and currently has 41 members (26 community

representatives, 9 direct agency invites, 6 foundation representatives). The board meets on a monthly basis and will soon be incorporated Currently in the process of setting up working groups within the assembly The 4 key areas for focus at the moment have been identified as:

o Education, Employment, Wellbeing and Pride of placeo Sports, Exercise and Nutritiono Early Childhood and Familieso Chronic Illness and Wellness

Ian has officially been appointed as the Executive Officer of Latrobe Health Assembly, commencing next Monday

The roles of Administration Officer, Project Coordinator and Engagement and Communication Coordination will be advertised shortly

Looking at moving to a stand-alone office in Morwell as the Latrobe Health Assembly are currently sharing

the Berry Street building A Latrobe data and activity mapping register will take place to find and collate all relevant, current data that

is available around Latrobe City including current activity mapping The Latrobe Health Assembly will look at how to add to the work that is already being done. If you have any

ideas, please contact Latrobe Health Assembly to discuss

Outcome: Network members have a greater understanding the Latrobe Health Assembly and Latrobe Health Authority. Actions: An update on the Latrobe Health Assembly will be provided at each Complex Care network meeting. Topic of Discussion: Care book – how can this resource be utilised locally and how can it be supported? Do we want to consider localising the resource?

Richard Adams Discuss - 15 mins

The care book was discussed at the last meeting with positive reviews The original care book was developed in Rural areas for rural communities This is a great resource for both consumers, carers and healthcare providers to have autonomy and control Localising the book for Gippsland was discussed and members agreed this would be a good project

Outcome: Network members are updated on the care bookActions: Liz will follow up to see if we can obtain a word version of the original care book so we are able to rebrand for the Gippsland region, ensuring we will acknowledge the authorsHow to book an interpreter using the Victorian Interpreting and Translating service (VITS) – new resource available

Richard Discuss - 5 mins

This service is free It is not acceptable to use a family member as a translator You can phone the VITS and access an accredited interpreter immediately For all information, please contact Tania Ryan or Mersiha Grbic at Gippsland Multicultural Services on 5133

7072 Gippsland Multicultural Services also offers a Access and Support Program to assist clients that may be

experiencing difficulty accessing Home Support services

Outcome: Network members are updated on the Victorian Interpreting and Translating serviceActions: Tania Ryan will be asked to attend the next meeting to discuss this service in more detailHow did member organisations perform in the 2016 Assessment of Chronic Care survey?

Liz Discuss Please read report for and come prepared to discuss

20 mins

This is a bi-annual survey as part of DHHS reporting requirements The agencies who completed the survey last year were LRH HARP, Latrobe City HACC, Latrobe Communality

Health Service, Quantum, Wellways, Baw Baw Shire and West Gippsland Healthcare Group This survey provides an idea of what is happening across the catchment and an opportunity to align priorities Care Planning was a recurrent theme throughout the ACIC report as an area for improvement Page 7 provides a summary of results

Any agency can participate in the ACIC A quality improvement action area will be discussed at each meeting with decision support being discussed

at the August meeting around Health Literacy

Outcome: Member agencies are informed of what the ACIC is and why is it completed.Actions: Richard will send Liz a list of other goal directed care planning tools.How are eHealth projects progressing?

Liz Discuss 10 mins

Argus S2S project There are currently 10 GP’s in Latrobe using the electronic referral method with 3000 referrals sent every

year We are looking to expand into more GP clinics, including Baw Baw clinics The S2S usage report indicates a decrease of 7.75% as aged care referrals are now going through My

Aged Care

eCare planning project This is not being expanded at this stage due to the MAC transition although continually encourage people

to use thisHealth Pathways

Jeannette Douglas attended the last Complex care meeting and provided an update on Health Pathway which had launched with 40 services

Since the last meeting, 9 more services have been added – Bowel cancer screening, Urgent mental health referrals, Q fever, Carer stress, In home support for older persons, Access to allied psychological services (ATAPS), hospital in the home, Residential in reach and Hospital admission risk program

Community nursing pathway will go live shortly

Outcome: Network members are updated on the eHealth projects Are there any upcoming training, conferences, workshops or forums of interest?

All Discuss Bring along any information you have about upcoming training

5 mins

The following training sessions, workshops and forums were discussed:

The next Allied Health Symposium will be held on Friday 1st June 2018. Further details will be released at a later date.

Mental Health First Aid training – Monday 19th and Monday 26th June. This course is for people who work with farmers or socialise with farmers, that will teach participants how to identify signs and symptoms of mental health issues, as well as how to offer initial support to people that think may be feeling overwhelmed, depressed or anxious, or developing a mental illness.

Media Matters for Community Groups - Wednesday 31st May, Traralgon

Child Safe Standards Workshop – Wednesday 10th May, Warragul

Purple Hearts Women's Group Workshop - commencing Monday 15th May, Traralgon

Adapting and thriving in the new social service environment - commencing Friday 19th May, Melbourne

Outcome: Network members know about upcoming training and forum opportunities in the area.Actions: Network members to disseminate information within their workplace about the upcoming training.What is happening within your agency?

All Inform Bring along any information you wish to share

20 mins

Grace Edger (LRH) Working with LCHS on a project to look at chronic health, specifically in young people between the ages of 18

to 25 years who may have emerging or developing psychosis

Diana Mueller (Dept of Education and Training) Lots of discussions around the NDIS implementation The respectful relationships project is partnering with schools. Inner and Outer Gippsland have both

completed their inductions

Richard Adams (WGHG) The Regional Development Coordinator position will be readvertised for the Sectorial Development team The HACC training program which previously was provided from Chisolm will be reactivated with another

provider. Further details at a later date. Tania Ryan is available to discuss and matters related to diversity with Karina available to assist agencies with

Cultural competencies Richards has been working with District Nursing Services around goal directed care planning.

Liz Meggetto (CWGPCP) Providing refresher S2S training Care planning training Trauma Informed Practice information session has been held with a further 2 planned Continuing to work with organisations to ensure they are become more health literate. Quality improvement

plans have been completed with LRH, LCHS, WGHG, Wellways, Baw Baw Shire Council and Vision Australia.

Outcome: Network members are updated about projects happening in the local area. Next Meeting:Tuesday 8th August, 2017, 10am – 11.30am

Topics for next meeting: NDIS Local Area Coordinator to attend and discuss NDIS Victorian Interpreting and Translating service presentation by Tania Ryan Update on the progress of the care journal Ian Needham to update on the Latrobe Health Innovation Zone Discussion decision support resources for ACIC

Future Meeting Dates for 2017: Tuesday 14th November

All meetings will be held from 10am – 11.30am in Community Room 1 and 2, LCHS Moe.