BID DOCUMENT

OF

Municipal Commissioner, Nagar Nigam, Dehradun

( Open Tender , Two Packet System )

Date of Opening : 21.04.2016 at 4.00 PM.

TENDER FOR : DESIGN, DEVELOPMENT & MAINTENANCE OF PROPERTY TAX SOFTWARE APPLICATION FOR DEHRADUN MUNICIPAL CORPORATION

PACKET-I : TECHNICAL BIDPACKET-II : FINANCIAL BID

1

NAGAR NIGAM,DEHRADUN Uttarakhand

Email ID: nagarnigam.ddn@gmail.comWebsite:www.nagarnigamdehradun.com

Table of Contents

NOTICE INVITING TENDER.............................................................................................................................................3

LIST OF ABBREVIATIONS................................................................................................................................................4

DISCLAIMER............................................................................................................................................................................. 5

1 FACT SHEET....................................................................................................................................................................6

2 BACKGROUND INFORMATION.................................................................................................................................7

3. ELIGIBILITY CRITERIA.................................................................................................................................................7

4. SCOPE OF WORK AND CONDITION OF CONTRACT.................................................................................10

5. INSTRUCTIONS TO THE BIDDERS.......................................................................................................................11

6. BID EVALUATION PROCESS...................................................................................................................................12

7. GENERAL TERMS & CONDITIONS:................................................................................................................14

8. SPECIAL TERMS & CONDITIONS:...................................................................................................................17

ANNEXURE I - PROPOSAL COVERING LETTER...............................................................................................21

ANNEXURE II-FINANCIAL PROPOSAL FORMAT.............................................................................................22

ANNEXURE-III- DECLARATION FOR NOT BLACK LISTED.......................................................................23

ANNEXURE-IV FUNCTIONAL REQUIREMENT SPECIFICATION OF PROPOERTY TAX

MODULE................................................................................................................................................................................... 24

NOTICE INVITING TENDERFOR

Selection of System Integrator for Implementation of Property Tax Software in Dehradhun Municipal Corporation

Dated 31/03/2016

Sealed Tenders are invited for the following Assingment from reputed software devloper organisations having sound technical capacity and creadentials for successful completion of similar nature of work preferably in Urban Local Bodies (ULBs). Similar nature means supply and installation of integrated web based ERP software with online property tax module The detail description of tender as below:

Brief description of work

Tender Document

Money(Rs)

Earnest Money

Deposit(EMD)

(Rs)

Start date of Tender

availability at Office

Last date and time of

Tender submissio

n

Date of opening

of Tender

(Technical Part)

Bid Submission&Opening Venue

DESIGN, DEVELOPMENT &

MAINTENANCE OF PROPERTY

TAX SOFTWARE APPLICATION

FOR DEHRADUN MUNICIPAL

CORPORATION

Rs. 500+13.5/- ( In the

form of DD in

favour of MC,

NAGAR NIGAM)

Rs.20,000/- ( In the form

of FDR in favour of MC,

NAGAR NIGAM)

31.03.201621.04.16

( 2:00 PM)21.04.16

( 4:00 PM)

OFFICE OF MUNICIPAL COMMISSIONER, NAGAR NIGAM, DEHRADUN UTTARAKHAND

The tender documents are available at Nagar Nigam office on all working days from 10.00 AM to 5.00 PM, address given above, on submission of Demand Draft in favour of Account Officer ,Nagar Nigam Dehradun. The bidder can also download the tender documents from Nagar Nigam Dehradun official website www.nagarnigamdehradun.com and submit the bid with in time frame at 1 patel Road,Nagar Nigam Dehradun(Uttarakhan).

NOTE**Canvassing in any form shall be liable for disqualification. MC, Nagar Nigam Dehradun reserves the right to accept or reject any or all the tenders without assigning any reason thereof.

LIST OF ABBREVIATIONS

S. No Abbreviation Description

1 DMC Dehradhun Municipal Corporation2 RFP Request for Proposal3 SI System Integrator4 SLA Service Level Agreement5 PT Property Tax6 GOUK Government of Uttrakhand7 EMD Earnest Money Deposit8 GIS Geographical Information System9 SMS Short Messaging Service10 MC Municipal Commisoner11 OEM Original Equipment Manufacturer12 SI System Integrator

DISCLAIMER

The information contained in this Request for Proposal (hereinafter referred to as "RFP")

document provided to the Bidders, by the Commisioner of Dehradhun Municipal

Corporation, Dehraddhun, or any of their employees or advisors, is provided to the Bidder(s)

on the terms and conditions set out in this RFP document and all other terms and conditions

subject to which such information is provided.

The purpose of this RFP document is to provide the Bidder(s) with information to assist in the

formulation of Proposals. This RFP document does not aim to hold all the information each

Bidder may require. This RFP document may not be appropriate for all persons, and it is not

possible for the Commsioner, their employees or advisors to consider the business/investment

objectives, financial situation and particular needs of each Bidder who reads or uses this RFP

document. Each Bidder should conduct its own investigations and analysis and should check the

accuracy, reliability and completeness of the information in this RFP document and where

necessary obtain independent advice from appropriate sources.

Municipal Commisoner , their employees and advisors make no representation or warranty and

shall incur no liability under any law, statute, rules or regulations as to the accuracy, reliability

or completeness of the RFP document.

Municipal Commisoner may, in its absolute discretion, but without being under any obligation

to do so, update, amend or supplement the information in this RFP document.

1 FACT SHEET

1 Tender No.

2 Name of the Work Selection of System Integrator for Implementation of

Property Tax Software in Dehradhun Municipal

Corporation

3 Name of the issuer of this tender Muncipal Commiosner, DMC

4 Date of issue of tender document 31 March 2016

5 Last Date for Submission of Bids 21 April 2016 at 2:00PM

6 Date of Opening of Pre-

qualification Bids

21 April 2016 at 4:00PM

7 Date of Commercial Bid opening To be Intimated

8 Place of Submission & Opening

of Bids

OFFICE OF MUNICIPAL COMMISSIONER, NAGAR

NIGAM, DEHRADUN UTTARAKHAND

9 Address of Communication

10 Cost of Tender Document Rs 500+13.5%/ ( In the form of DD in favour of MC,

NAGAR NIGAM)

11 Earnest Money Deposit (EMD) Rs. 20,000/- (Rupees Twenty thousand only In the form of FDR in favour of MC, NAGAR NIGAM)

12 Purchase of Tender Document .

13 Validity of Proposal Proposals must remain valid 90 days after the

submission date.

14 Method of Selection Quality and Cost Based Selection (QCBS)

15 Bid Submission Bidders must submit an original and One additional

copies of each proposal

Note:

1. The date of the opening of the commercial bids will be intimated to the qualified

Bidders before the due date through Email or Telephone.

2. Municipal Commisioner reserve the right to change any schedule of bidding process.

Please visit DMC website mentioned in document regularly for the same. Proposals

must be received not later than time, date and venue mentioned in the Fact Sheet.

Proposals that are received after the deadline WILL NOT be considered in this

procurement process

2 BACKGROUND INFORMATION

Government of Uttrakhand (GoUK) and Dehradhun Municipal Corporation attaches great importance to the constantly evolving sphere of e-Governance and recognizes it as one of the most potential tool for realizing its development and Governance vision. Realizing the effectiveness of e-governance in bringing about marked differences in the quality of services to the citizens and in increasing the internal efficiency of the administration. Dehradhun Municipal Corporation envisages initiatives that aims at a phased transformation of its largely manual processes to a process driven digital governance system, that is user-friendly, accountable and transparent in nature.

To facilitate hassel free assessment, collection and recording of property tax, Dehradhun Municipal Corporation intend to implement online property tax system with mobile application which can further be linked to other functionalities of corporation.

3. ELIGIBILITY CRITERIA

The bidder must possess the requisite experience, strength and capability in providing the

services necessary to meet the requirements as described in the tender documents. The bidder

must also possess the technical know-how and the financial wherewithal that would be required

to successfully provide the services for the entire period of the contract. The bids must be

complete in all respects and should cover the entire scope of work as stipulated in the Tender

document. The invitation to proposal is open to all bidders who qualify the eligibility standards

as presented under:

3.1 Pre Qualification Eligilibility Criteria:

The Bidder can be a company/corporation/enterprise or a consortium of

companies/corporation/enterprise. If original System Developer (OEM) is bidding with System

Integrator (SI) or supplying original licenses through SI, it has to be a part of consortium. In a

Consortium one of the partners shall be designated as a ‘Lead partner’. Howver each member of

the consortium shall be equally responsible and jointly and severally liable for the successful

completion of the entire project.

S. No. Eligibility Criteria Documents Required1 The Bidder should be registered legal entity

(Partnership Firm/Company/Trust/Society) and in existence for atleast 3years as on 31 December 2015

Certificate of Registration.

2 Bidder when a Single company must be original manufacturer/creator of the enterprise platform software.When a Consortium is bidding one of

Self Declaraion by Original Manufacturer and all Consortium Partners.

the partners must be original manufacturer of enterprise platform Software.

3 The Bidder when a Single company or one of consortium partner should have executed atleast one work of similar nature in ULB of any State Government in India (Similar work would mean Software implementation in Urban Local bodies in India)

Copy of Work Order

3 The Bidder should have atleast 10 full time employees on its payroll.

List of employees with PF/TDS details

4. The bidder should have never been declared failure in providing deliverables and cancellation of work order, forfeiture of EMD, etc. by any government and / or semi government entities.

The bidder should not have been barred from appointment by any government and /or semi government entities

Self Certification

5 Bidder should not have conflict of interest. All bidders found to have conflict of interest will be discqualified

Self Certification

.Note:

1.Bidder can not make more than one bid. Participation by a Bidder in more than one Bid willresult in the disqualification of all Bids in which the party is involved.

3.2 TECHNICAL EVALUATION

The Technical Proposal will be evaluated on the basis of Applicant’s experience, its understanding

of TOR, proposed methodology, Work Plan, and the experience of Key Personnel. .The scoring

criteria to be used for evaluation shall be as follows:

S.NO Description Marks

1 Company Credentials 15

2 Project Experience 40

3 Qualification & competence of key

staff for the assignment

15

4 Proposed Solution 30

1. Sub Criteria for Company Credentials:

S.NO Descriptions Marks Evaluation

1 Average Annual Turnover (last 3 years

from IT Services)

5 Minimum Turonver of Rs 10 lakhs.

1 Marks for each additional

turnover of 5 lakhs.

10 Lakhs-1 Marks

11-15 Lakhs-2 Marks

16-20 Lakhs- 3 Marks

20-25 Lakhs- 4 Marks

25 Lakhs & above- 5 Marks

2 Number of Branch Offices in India (as

on 31 Dec 2015)

5 Minimum one office in India (3

Marks). 1 Marks for each

additional branch office upto

maximum 5 marks.

3 Number of Employees in Payroll 5 Minimum 10 employees. 1 Marks

each for additional 5 employees

upto 5 marks

2. SUB CRITERIA FOR PROJECT EXPERIENCE

S.NO Descriptions Marks Evaluation

1 Number of Similar

Assignments (Implemented by

lead bidder or one of

Consortium Partners)

40 Minimum One Similar Assignment

completed in last 5 years. 2 Marks for each

Urban local body in which similar software

is implemented upto maximum of 40 marks.

3. SUB CRITERIA QUALIFICATIONS AND COMPETENCE OF THE KEY STAFF FOR THE ASSIGNMENT

The bidder should deploy a team of minimum 3 personnel including one program

manager and two support personnel.

S,NO Key Personnel For

Assignment

Marks Qualification Experience

1 Program Manager

(One)

5 Minimum

qualification is B.E.

Additonal 2 marks to

candidates with MBA

or MCA qualification

Minimum experience of 3

years in similar assignment.

One marks for each year

additional experience upto 5

marks

2 Support Enginner

(Two)

10 Minimum

qualification is

Graduate.

Additonal 2 marks to

candidates CA,MBA

or MCA qualification

Minimum experience of 2

years in similar assignment.

Two marks for each year

additional experience upto 10

marks

Total Marks 15

4. SUB CRITERIA FOR PROPOSED SOLUTIONS

S.NO Descriptions Marks

1 Proposed Methodology 10

2 Presentation of Proposed Solution 10

3 The proposed enterprise e-Governance platform compliance with the open standards and should work with the commercially available Personal Computers and networks through thin client in a w3c compliant web browser

5

4 Proposed Solution to be GIS enabled 5

Note:

The assignment of marks for the proposals under sub criteria for Company Credentials, Project

Experience, Key personnel & Project Solutions respectively, between maximum marks and the

lowest marks would be prorated

4. SCOPE OF WORK AND CONDITION OF CONTRACT

Property tax is one of the main sources of revenue for the ULB. This software will covers all

the aspects of assessing the property for tax. Residential and commercial properties, situated

within the limits of ULB, are to be assessed for tax. Based on such assessments, all the assesses

are expected to pay the property tax. The information regarding all the new constructions,

existing construction and other extensions/ modifications, if any, will be provided by the Town

Planning Department for tax assessment. The main objective of the property tax module will

include:

1. Registration of new assesses.

2. Assessment of the building for property tax based on the parameter such as residential

status, annual rental value, rates of taxes, depreciation and the age of the building.

3. Serving of the demand notices for assessments and collection of taxes

4. Acceptance, disposal and monitoring of the revision petitions received

5. Monitoring of the appeals filed.

6. Collection of the taxes and maintenance of appropriate records etc.

7. Indicative Sub Modules are –

a. GIS Based Town Planning & Property Tax Database, Tax Collection

b. GIS Based Land / Property Assessment & Allocation

c. Tax Assessment

d. Tax Collection

e. Property Mutation

The detailed scope of work as listed below:

a. Software Implementation: Implementation of Propoerty tax Software as per Functional Requirement Specification in Anexure-IV.

b. Development/Integration with Front End Portal. The proposed system is expected to establish an extremely smooth citizen interface. The focus has to be on maximizing the citizen convenience in availing various services of DMC and obtaining them with speed and certainty. A common citizen portal Facilitating transactions across various departments enabling common view of DMC System shall be put in place

c. Third Party Integration: Assisting Integration of Software with SMS/Email/Payment Gateway and any other third party/legacy application as may be required for successful implantation of product.

d. Training,Documentation & Support Services: Providing functional & technical training to users of ULB and providing user manual and other documentation for ongoing use.

Existing System/GIS data will be integrated with proposed system wherever possible to avoid duplicacy of work.

5. INSTRUCTIONS TO THE BIDDERS

Interested Bidders are required to submit their technical proposals and commercial proposal in two separate sealed envelopes as per instructions given below: -

The firm shall seal & mark various parts of the proposal as follows:

A) Techno Commercial Bid in one envelope super- scribed with words: - “Techno Commercial Bid for DESIGN, DEVELOPMENT & MAINTENANCE OF PROPERTY TAX SOFTWARE APPLICATION FOR DEHRADUN MUNICIPAL CORPORATION” , dated 31.03.2016“& “Do Not Open Before 21.04.2016, at 4:00 PM”.This envelope will also contain the EMD and Tender Document Fees (if the tender document is downloaded from the website) in separate small envelope inside it.

B) FINANCIAL Bid in one envelope super- scribed with words “FINANCIAL Bid for DESIGN, DEVELOPMENT & MAINTENANCE OF PROPOERTY TAX SOFTWARE APPLICATION FOR DEHRADUN MUNICIPAL CORPORATION”

C) All the envelopes shall be sealed in a covering envelope super scribed with words dated 31.03.2016, Techno Commercial Bid & financial Bid for DESIGN, DEVELOPMENT & MAINTENANCE OF PROPOERTY TAX SOFTWARE APPLICATION FOR DEHRADUN MUNICIPAL CORPORATION” & “Do Not Open Before 21.04.2016, at 4:00 PM”.

The sealed envelope containing the sealed Techno Commercial Bid and financial Bid should be addressed to the M.C NAGAR NIGAM, DEHRADUN, through post / speed post / Courier or dropped personally within the stipulated time in the tender box kept with him . No other mode of delivery shall be accepted. M.C Nagar Nigam will not be responsible for any postal delay. Late submission of Bid will not be accepted.

(B.1) TECHNO COMMERCIAL BID

The Techno Commercial Bid should consist of the following documents:

1. Technical proposals submission letter on the letterhead of the firm clearly indexing the enclosures.

2. Bid Form duly filled and signed as per format on the letterhead of the bidder.

3. Original Tender document duly stamped & signed on each page , as a token of acceptance of all terms and conditions laid down in the tender document.

4. Detailed profile of the company& Certificate of Incorporation5. Supporting documents of orders executed

6. Copy of PAN Card, Certificate of Incorporation/Registration & Copy of TIN

7. EMD & Tender Document Fees (if downloaded from the web site) in separate envelope.

(B.2) FINANCIAL PROPOSAL Price Bid as per format provided in the relevant section to be submitted in a separate envelope as mentioned in the tender document. Insertion of Price bid in techno-commercial proposal will

summarily cancel the bid.

6. BID EVALUATION PROCESS

Bid will be evaluated on Quality Cost Basis with weight age of 70:30 for technical qualification and financial bid. The technical bid will be opened first and will be evaluated by a committee constituted in the office of the MC.The technical and financial bids must reach by either registered post AD/ speed post/hand delivery. no cover shall be entertained if the cover is received after the time limit. The documents as required in technical evaluation to be attached with the technical bid for scrutiny of the proposal. Proposal without necessary documents will be rejected.

QCBA (Quality and Cost Based Analysis.):

Proposals will be evaluated as given below and the Bidders obtaining highest marks for their

offering shall be declared as the Preferred Bidders.

The lowest Commercial proposal will be allotted a Commercial score of 100 marks. The

Commercial score of other Bidder(s) will be computed by measuring the respective Commercial

bids against the lowest proposal.

The bidder with the Highest Technical Marks will be awarded 100 marks and others bidders

will be awarded on a percentile basis (e.g.) if the highest technical Marks is 90, the T1bidder

will get (Tm) 100 marks. A bidder awarded 80 marks will get (80/90) x 100=88.88 Marks.

Computing the final (“T1-L1”) marks:

i) The composite score is a weighted average of the Technical and Commercial Scores. The ratio of Technical and Commercial score is 70:30 respectively. The composite (T1 – L1) marks will be derived using the following formula:T1 & L1 evaluationTechnical Marks (TM) = Bidders actual Technical Score (ATS) /Highest Technical Score (HTS)Commercial Marks (CM) = Lowest Commercial Score (LCS) /Bidders actual Commercial Score (ACS)

Composite (T1 – L1) marks = (TM * 0.70 + CM * 0.30) * 100Thus the composite (T1 – L1) marks shall be out of a maximum of 100 marks.The responsive Bidder(s) will be ranked in descending order according to the composite (T1

L1) marks, which is calculated based on the above formula. The highest-ranking Bidder as per

the composite (T1 – L1) marks will be selected.

7. GENERAL TERMS & CONDITIONS:

(i) Schedule of the Tender

The tender document shall be submitted on or before 21.04.2016, at 2:00 PM. to Municipal Commissioner , office Nagar Nigam, Dehradun

(ii) Amendment of Invitation

At any time 3 days prior to the deadline for submission of proposals, Municipal Commissioner, Nagar Nigam, Dehradun reserves the right to add / modify / delete any portion of this document by issuance of a Corrigendum, which would be published on the website and will also be made available to all the Bidders who have been issued the tender document. The Corrigendum shall be binding on all bidders and will form part of the bid documents (Techno Commercial as well as Price Bid).

(iii) Earnest Money Deposit (EMD)

The firm shall furnish an EMD of Rs. 100,000.00 in the form of a demand draft from a Scheduled Bank . Any bid not accompanied with the valid EMD shall be summarily rejected.

Earnest money will be refunded to the unsuccessful bidders after receiving application from them on completion of tender process. In case of successful bidders earnest money will be retained till security deposit of 2% of the total value of the job is deposited in the form of Bank Guarantee ( format given) for a validity period of 90 days.Earnest money of the bidder is liable to be forfeited in case of any false submission / statement. In case of any refusal to abide by terms and conditions or refusal to enter into a written agreement as per prefixed terms and conditions authority is at liberty to forfeit earnest money and take lawful actions.

(iv) Clarification Regarding Tender Document

A prospective Bidder requiring any clarification about the tender document and scope of work may contact the person through e-mail / letter as mentioned above.

(v) Awarding of Contract

Municipal Commissioner, Nagar Nigam, Dehradun will award the contract to the successful bidder whose bid has been valued as per Price and Other criteria. Municipal Commissioner, Nagar Nigam, Dehradun reserves the right not to accept the Lowest Price bid with out assigning any reason what so ever and the bidder will not challenge such decision in any forum what so ever Municipal Commissioner, Nagar Nigam, Dehradun also reserves the right to split the order and / or drop any line item as per direction of the end customer.

On finalisation of the tender , Letter of Intent will be given to the successful bidder. The bidder then will demonstrate the specified feature to the end customer . After receiving

satisfactory demonstration certificate from the end customer , the bidder will be asked to deposit the PBG of 2% of the total order value.The successful bidder will have to give security deposit in the form of Bank Guarantee for a period of 90 days.

(vi) Amendment of Proposals

In order to afford prospective Bidder reasonable time to make amendment in their proposals, Municipal Commissioner, Nagar Nigam, Dehradun may, at his discretion, extend the deadline for the submission of proposals. However, no such request in this regard shall be binding on MC, NAGAR NIGAM, Dehradun.

(vii) Language of Proposal & Correspondence

The proposal submitted by the Bidder should be in English language only. All the documents relating to the proposal (including brochures) supplied by the firm should also be in English, and the correspondence between the Bidder & Municipal Commissioner, Nagar Nigam, Dehradun will be in English language only. A duly signed formal copy must subsequently confirm the correspondence by fax / e-mail.

(viii) Proposal Currency

Prices shall be quoted in Indian Rupees, inclusive of all prevailing taxes, levies, duties, etc.

(ix) Period of Validity of Proposals

The price offers shall remain firm within the currency of contract and no escalation of price will be allowed.The quoted offer and / or rate must be valid for a minimum period of 90 days from the date of opening of the tender. The tender inviting authority reserves the right for seeking extension of validity of offered rates from the successful bidder. Acceptance of such request during actual offer is however optional to the bidder. The price validity will remain unaltered irrespective of any reason including foreign exchange rate variation.

Variation in statutory rate levied by Government will however be reflected for both reduction and escalation.

(x) Formats and Signing of Proposals

The original proposal shall be neatly typed and shall be signed by an authorised signatory / signatories on behalf of the Bidder. The authorisation shall be provided by written Power of Attorney accompanying the proposal. The person or persons signing the proposal shall initial all pages of the proposal, except for un-amended printed literature. The proposal shall contain no interlineations, erase or overwriting. In order to correct errors made by the Bidder, all corrections shall be done & initialed with date by the authorised signatory after striking out the original words / figures completely.

xi) Sealing and Marking of Proposals

Bidder shall seal & mark various parts of the proposal as mentioned in the Instruction to bidders above.

Every envelope and forwarding letter of various parts of the proposal shall be addressed as follows:

Office Of Municipal Commissioner Dehradun, Uttarakhand

Signing across all joints & pasting good quality transparent adhesive tape on top of such joints & signatures with company seal shall seal the envelope.Proposals sent through telex / telegrams / fax / e-mail shall not be accepted. Municipal Commissioner, Nagar Nigam, Dehradun shall not be responsible for delay on account of delivery by the postal authorities as well as of courier companies. Such delivery shall be at the risk and cost of the vendor / bidder.If the envelopes are not sealed and marked as required above, Mukhye Nagar Adhikari, Nagar Nigam, Dehradun shall assume no responsibility for the proposal’s misplacement or premature opening.

(xii) Deadline for Submission of Proposals

Proposals will be received by Municipal Commissioner, Nagar Nigam, Dehradun at the specified address not later than 21.04.2016, at 2:00 PM. Municipal Commissioner, Nagar Nigam, Dehradun may, at his discretion, extend this deadline. Mukhye Nagar Adhikari, Nagar Nigam, Dehradun may also extend this deadline for any other administrative reason.

(xiii) Late Proposals

Any proposal received by Municipal Commissioner, Nagar Nigam, Dehradun after the deadline for submission of proposals, as referred above shall not be accepted.

8. SPECIAL TERMS & CONDITIONS:

1. Interpretation of documents

If any bidder should find discrepancies or omission in the specifications or other tender documents, or if he should be in doubt as to the true meaning of any part there of, he shall make a written request to the tender inviting authority for correction / clarification or interpretation before 7 days of opening of the bid.

2. Payment Terms

Payments will be made according to the following schedule: On Successful Award over of 30% of the scope of work of project: 25% of Contract Value On Successful Awad over of 60 % of the scope of work of project: 25% of Contract Value On Final hosting of the Project : 50% of Contract Value

3. Preparation of Tender

Tender shall be submitted in accordance with the following instructions:

i) Tenders shall be submitted in the prescribed forms. All signatures shall be in longhand. Where there is conflict between the words and the figures, the figure shall govern.

ii) All notations must be in ink or type written. No erasing or overwriting will be permitted. Mistakes may be crossed out and corrections typed or written with ink adjacent thereto and must be initialed in ink by the person or persons signing the tender.

iii) Tenders shall not contain any recapitulation of the work to be done. Alternative proposals will not be considered unless called for. No written, oral, electronic, telegraphic or telephonic proposals for modifications will be acceptable.

iv) Tenders shall be delivered to the office as notified on or before the date and time set for the opening of tenders in the Notice Inviting Tender. The packet of documents including the tender shall be enclosed in sealed envelope having the title of the work and the name of the bidder.

v) Tenders subject to any conditions or stipulations imposed by the bidder are liable to be rejected.

vi) Each and every page of the tender document must be signed with date and company seal by the bidder. This is required to show that the bidder had accepted all the terms and conditions mentioned in this tender document.

4. Withdrawal from Tender

Any bidder may withdraw his tender by written request at any time prior to the scheduled closing time for receipt of tenders and not thereafter.

5. Opening of Tender

The tenders shall be opened at the time set forth in the document. Bidders or their authorized representatives are invited to be present and to put their signatures on the records of tender opening as each tender is opened.

6. Assignments

The tender committee allows no Consortium in the tender before the prior approval.

7. Canvassing

Canvassing or support in any form for the acceptance of any tender is strictly prohibited. Any bidder doing so will render him liable to penalties, which may include removal of this name from the register of approved Contractors.

8. Warranty

The bidder will warranty that products supplied under the contract are newly made and are free from defeats in the design, engineering and workmanship. The bidder would be responsible for the up keep and maintenance of the necessary deliverables under the scope of work during the entire warranty period of 12 months from the date of final acceptance of the system by the customer. The bidder shall not, without the express prior written consent of MC, NAGAR NIGAM DEHRADUN, assign to any third party of the contract or part thereof.

9. Delivery

All material should be delivered and tested at a central location provided by MC, NAGAR NIGAM DEHRADUN, and there after installed at the site within FIVEMONTHS from the date of issuance of LOI.

10. Security Deposit

Successful bidder will have to submit a performance bank guarantee within 15 days of issuance of LOI , amounting 2% of total ordered value ( inclusive of all taxes) in the format given in the tender document for a validity period of 90 days of the quoted items. Failure to submit will result in termination of any claim of the bidders and forfeiture of earnest money and security deposit. The order placed on the bidder will then automatically be cancelled.

11. Acceptance of Tender

The acceptance of the tender will rest with the accepting authority who is not bound to accept the lowest or any tender and reserves the right to reject in part or in full any or all tender(s) received and to split up the work among participants without assigning any reason thereof.

12. Non escalation of Price

The price offers shall remain firm within the currency of contract and no escalation of price will be allowed.

13. Price Validity

The quoted offer and/ or rate must be valid for a minimum period of 120 days from the date of opening the tender. The tender inviting authority reserves the right for seeking extension of validity of offered rates from the successful bidder. Acceptance of such request during actual offer is however optional to the bidder.

14. Quantity or Place variation

The Vendor may be asked to supply the same products at the same rate at different places and / or at the same places within this price validity period, which they are bound to accept.

15. PriceIn the Price bid, Price should be quoted Bid format only.No deviation in any form in the Price Bid sheet is acceptable.Price quoted should be firm, inclusive of packing, forwarding, insurance and freight charges. Percentage / specified amount of taxes & duties should be clearly mentioned otherwise Municipal Commissioner, Nagar Nigam, Dehradun reserves the right to reject such vague offer.

16. Discrepancies and Adjustment thereof

Discrepancy between description in words and figures, the rate, which corresponds to the words quoted by the bidder, shall be taken as correct. Discrepancy in the amount quoted by the bidder due to calculation mistake of the unit rate, the unit rate shall be regarded as firm.Discrepancy in totaling or carry forward in the amount quoted by the bidder shall be corrected.

17. Disputes and Arbitrations

In case of any dispute or differences, breach and violation relating to the terms of this agreement, the said dispute or difference shall be referred to the sole arbitration of Municipal Commissioner, Nagar Nigam, Dehradun or any other person appointed by him. The award of the arbitrator shall be final and binding on both the parties.

In the event of such arbitrator to whom the matter is originally referred to vacates his office on resignation or otherwise or refuses to do works or neglecting his work or being unable to act as arbitrator for any reason whatsoever, the Executive Director (Technical) shall appoint another person to act as arbitrator in the place of outgoing arbitrator and the person so appointed shall

be entitled to proceed further with the reference from the stage at which it was left by the predecessor.

The arbitration shall be held in Uttarakhand only.

18. Governing Laws

This Tender Document and the contract shall be governed by and interpreted in accordance with Laws in force in India. The courts at Uttarakhand shall have exclusive jurisdiction in all matters arising under the contract.

19. Force Majure Condition

If the execution of the contract/supply order is delayed beyond the period stipulated in the supply order as result of outbreak of hostilities, declaration of an embargo or blockade of fire, flood, acts of God, then Municipal Commissioner, Nagar Nigam, Dehradun may allow such additional time by extending the project execution timeframe as considered to be justified by the circumstances of the case and its decision will be final. If additional time is granted by the Municipal Commissioner, Nagar Nigam, Dehradunthe supply order shall be read and understood as if it had contained from its inception the execution date as extended.

ANNEXURE I - PROPOSAL COVERING LETTER

(A copy to be enclosed with each part of the proposal)

Date:…………………..

To,

The Municipal Commissioner,Nagar Nigam, DehradunUttarakhand

Dear Sir,

We………………………….. (Name of the bidder) hereby submits our proposal in response to

notice inviting tender date…………….. and tender document no. ……… …………….. and

confirm that :

1. All information provided in this proposal and in the attachments is true and correct to the

best of our knowledge and belief.

2. We shall make available any additional information if required to verify the correctness of

the above statement.

3. Certified that the period of validity of bids is 90 days from the last date of submission of

the proposal, and

4. We are quoting for all the services mentioned in the tender.

5. We the Bidders are not under a Declaration of Ineligibility for corrupt or fraudulent

practices or blacklisted by any of the Government agencies.

6. Dehradhun Municipal Corporation may contact the following person for further

Information regarding this tender:

a.Name and full address of office, Contact No., Email ID, Company Name

We are submitting our Eligibility Criteria proposal, bid documents and technical bid

documents

Yours sincerely,

Signature

Full name of signatory

Designation

Name of the bidder (firm, etc.)

ANNEXURE II-FINANCIAL PROPOSAL FORMAT

To be submitted in original along with the Proposals (ENVELOP - C)

Tender Document No.

To

The Municipal Commissioner,Nagar Nigam, DehradunUttarakhand

Sir,

I/We hereby submit our Proposal for the “Selection of for System Integrator for design,

development & maintenance of property tax software application for Dehradhun

Municipal Corporation” mentioned in the Tender document within the time specified and in

accordance with the special Terms and Conditions as well as Scope of work. The rates are

quoted in the prescribed format given below:

Sl. No.

Item Description (Details stated in theTechnical compliance Sheet)

Price Taxes (as applicable)

Price (All Inclusive)

1 Software Design, Development, & Maintenance Of Property Tax Software Application For Dehradun Municipal Corporation

TOTAL

Please note the following :

1. All quoted prices should be inclusive of all taxes and duties prevailing on the date of

proposal submission.

2. Prices are valid for a period of 90 Days from date of submission of the Bid.

Signature of the bidder with seal

ANNEXURE-III- DECLARATION FOR NOT BLACK LISTED

(To be provided in original as part of Techno-Commercial Proposal (Envelope – B))

Date...................................

To,

The Municipal Commissioner,Nagar Nigam, DehradunUttarakhand

Dear Sir,

Ref.: Tender No.

I / We................................................... hereby confirm that our firm has not been banned or

blacklisted by any government organization/Financial institution/Court /Public sector Unit

/Central Government.

Signature of Bidder........... Place:

Name.................... Date:

Designation...................

Seal

ANNEXURE-IV FUNCTIONAL REQUIREMENT SPECIFICATION OF PROPOERTY

TAX MODULE

Functionality Integration A] Capture of various details of the Property Ward/ Zone/ Block/Route – Administration or Geographical divisions Property Holder’s Name – One or multiple owners Property Holder’s Email ID / Mobile No. Property Holder’s Address (Present Address, Permanent Address)Property Location details (Survey No., Chalta No., etc.) Property address Linkage with Building Permission Module to carry forward building details

GIS

B] Capture of various details required for Property Assessment Type and Sub Type of Property Usage of Property Construction Class / Vicinity Factor / Amenity Factor Age of Building Property tax as per rent assessment.. Any factor required for Assessment

C] System based calculation of Ratable Value Room-wise / Flat-wise/ Whole Property Assessment

D] Tax Generation Tax Generation as per Rate Chart Tax Exemptions Bifurcation of rates for General Tax, Fire Fighting, Vermiculture, etc.

E] Other relevant Details for Property Property history Advance property tax payment Property Rental details

F] Other Departmental Process

Generation of Special Notice Objection Hearing Property Billingo Individual flat-wise billing/ Property wise billingo Interest Calculationo Consideration of Advance paid earlier

Demand Notice Generation Issue of Warrant Notice Seizure of Property Auction of Property Rebate Calculations Automatic mailing of Bills / Notices to the E-Mail ID Advance / Excess Collection / Refunds Cheque Dishonor and Outstation Cheque charges Facility for online tracking of bounced checks

E-Mail / SMS to be sent to the owner upon transactions SMSGateway / Web Server

Accounts

Accounts

Accounts

SMS Gateway/Web Server

G] Citizen Services Change in Property OwnershipAccounts Splitting of Property Tax Assessment Duplicate Bill Assessment Certificate Copy of Property Tax Assessment Extract No Dues Certificate Payment of Property Tax Linkage with Grievance module for Property Tax relatedGrievances

Accounts

Grievance Redressal

H] MIS Demand / Collection Register Assessment Register GIS Closing Register Ward-wise / Zone-wise Recovery reports GIS Top Defaulters Report GIS Occupancy wise / Flat wise report Tax-wise Recovery Details Tax-wise Demand Details Advance Payment Reports

GISGIS

GISGIS

Objection / Hearing Details Inspector wise report (Assessment of property as perBuilding permission / Citizen request / Inspection) Assessment as per citizen / Assessment as per inspector MIS reports for self assessment, concessions. Alerts from License Module upon New License / change in business

I] Other Requirements Data Porting / Data Entry Suite Query of Property Dues Scope to link up to Land Records / Registration system

WEB