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City of Coronado Police Department

Public Safety System RFP

Issue Date: July 31, 2017

(Version 1.0 – uploaded 7/31/17)

Issued By: City of Coronado Police Department700 Orange AvenueCoronado, CA 92118

Schedule of EventsEvent Date

RFP Published July 31, 2017Questions from Vendors due August 28, 2017Questions and Answers posted September 5, 2017Proposal Response due September 28, 2017Functional Specifications due September 28, 2017References due September 28, 2017Sealed Bids due September 28, 2017Finalists notified October 16, 2017Final presentations/demonstrations Week of November 6, 2017

City of Coronado Police Department - Public Safety System RFP

Site Visits TBDAnticipated contract award December 5, 2017

Table of Contents

General Overview...........................................................................................................1Purpose................................................................................................................................................1

Request for Proposals..........................................................................................................................2Evaluation Criteria................................................................................................................................3

City of Coronado Police Department Contact......................................................................................4Proposal Requirements and Formatting..............................................................................................6

1. Proposal Questionnaire.................................................................................91.1. Vendor Background...................................................................................................................91.2. Vendor References..................................................................................................................11

1.3. System Overview.....................................................................................................................121.4. System Requirements.............................................................................................................14

1.5. Implementation......................................................................................................................151.6. Warranty, Maintenance and Support.....................................................................................16

1.7. User Licenses...........................................................................................................................19

Functional Specifications............................................................................................202.1. System Overview.....................................................................................................................20

2.1.1 General System Specifications...........................................................................................202.1.2 System Queries.....................................................................................................................222.1.3 Reporting................................................................................................................................232.1.4 Security, Database Design, and SAN/Virtual Environment Integration.........................252.1.5 Messaging and Chat.............................................................................................................25

2.2 Core Integration......................................................................................................................272.2.1 Names....................................................................................................................................272.2.2 Vehicles..................................................................................................................................282.2.3 Property..................................................................................................................................302.2.4 Imaging...................................................................................................................................312.2.5 Street Address Verification..................................................................................................322.2.6 LiveScan Fingerprint Interface............................................................................................33

2.3 Computer-Aided Dispatch (CAD).............................................................................................352.3.1 General CAD Specifications................................................................................................352.3.2 CAD Mapping........................................................................................................................362.3.3 Automatic Vehicle Location (AVL)......................................................................................382.3.4 Enhanced 9-1-1 Interface....................................................................................................392.3.5 Alarm Tracking & Billing.......................................................................................................40

2.4 Records Management System (RMS)......................................................................................41

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2.4.1 General RMS Specifications................................................................................................412.4.2 Uniform Crime Reporting (UCR)/NIBRS............................................................................422.4.3 Evidence Management.........................................................................................................432.4.4 Evidence Barcode and Audit...............................................................................................442.4.5 Traffic Information.................................................................................................................442.4.6 Pin Mapping...........................................................................................................................462.4.7 Crime Analysis......................................................................................................................472.4.8 Licenses & Permits...............................................................................................................47

2.5 Mobile Data Computing (MDC)...............................................................................................492.5.1 General Mobile Specifications.............................................................................................492.5.2 Mobile Queries......................................................................................................................502.5.3 Automated Field Reporting (AFR)......................................................................................512.5.4 Mobile Mapping.....................................................................................................................522.5.5 Mobile AVL Routing..............................................................................................................532.5.6 Voiceless Dispatch................................................................................................................532.5.7 Smartphone and Tablet Interface.......................................................................................54

2.6 Resource Management...........................................................................................................542.6.1 Personnel Management.......................................................................................................542.6.2 Equipment Maintenance......................................................................................................552.6.3 Inventory Management.........................................................................................................55

2.7. Additional Interface Specifications..........................................................................................562.7.1. CLETS and NCIC.................................................................................................................56

3. Pricing...........................................................................................................583.1. Pricing – Software...................................................................................................................583.2. Pricing – Professional Services................................................................................................59

3.3. Pricing – Hardware..................................................................................................................603.4. Pricing – Warranty, Maintenance, and Support......................................................................61

3.5. Pricing – Summary..................................................................................................................61

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General Overview

PurposeThe City of Coronado Police Department (“the City”) invites qualified public safety software vendors to submit proposals to provide a new public safety information system. Proposals should include a Computer-Aided Dispatch (CAD) system and Records Management Systems (RMS) with enterprise and desktop mapping capabilities using industry standard methodologies and software. Additional required systems include Mobile Data Computing (MDC) and automatic vehicle location (AVL) capabilities for vehicles, Crime and Traffic Collision Analysis, Property and Evidence tracking with a barcode system, Equipment Tracking, Automated Field Reporting (AFR) system, Incident Mapping, Crime Analysis Dashboard, Community Dashboard, as well as all related services for installation, training, implementation and support.

BackgroundCoronado, incorporated as a town on December 11, 1890, is a resort city located in San Diego County, California, across and around San Diego Bay from downtown San Diego. Its population was 24,697 at the 2010 census,

Coronado lies on the geographic combination of an island and a tombolo connected to the mainland. The city has a total area of 32.7 square miles, of which 7.9 square miles is land mass and 24.7 square miles is water (75.72%).

Tourism is an essential component of Coronado's economy. The city is home to three major resorts (Hotel del Coronado, Coronado Island Marriott and Loews Coronado Bay Resort) as well as several other hotels and inns. In 2008, the Travel Channel rated Coronado Beach as the fifth best beach in America. Three major military installations, Naval Air Station North Island, Naval Amphibious Base, and the Silver Strand Training Complex, are located within the city. Tourism and the military account for the majority of vehicular traffic throughout the city.

The Police Department has 45 sworn officers, 23 professional and technical staff and over 30 volunteers. Yearly Police Department activity includes approximately 37,000 CAD incidents, 2,088 reports, 4,800 traffic citations and 1,130 arrests.

The City Council has made traffic enforcement and public safety a priority. Statistical collision data is used to identify locations with a significant number of collisions for an enhanced traffic enforcement posture in order to reduce collisions and injuries.

In the late 1990s, the Department began using a piecemeal computer aided dispatch and records management system (CAD/RMS) that operates independently from Automated Field Reporting, Automated Vehicle Location, and Evidence systems thereby causing inefficiencies. The system requires multiple redundant entries where all involved parties need to be manually entered multiple times per incident even though their information is generally already in the system. The extra time spent interacting with the system causes slowdowns in workload in the input process, in the reporting

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process, and in the investigation process taking valuable time away from incident handling, traffic enforcement, and crime prevention. The Department has identified the need to transition to a modern enterprise system that can perform all the identified functions without the need for standalone supporting software.

ObjectivesThe City of Coronado Police Department (CoPD) seeks a fully integrated public safety information system that will enhance the Department’s data-driven crime fighting strategy. General goals and objectives expected to result from the new system include:

Elimination of multiple support standalone systems Full data sharing between modules, eliminating redundant tasks and data entry

for officers and Records personnel in the completion of incident, collision, arrest and property reports

Increased field access to crucial information Improved integration between applications and other systems Enhanced ability to retrieve information and eliminate multiple search

requirements Improve analysis tools for crime analysis and traffic collision analysis Improve abilities to disseminate crime and traffic information, including crime

maps, to the public via the Department website Improve mapping capabilities including the ability to map multiple factors (e.g.,

CAD calls, RMS and other criminal databases) for comparison The Department is seeking a single vendor to act as a Prime contractor who will

be responsible for the timeliness, quality and deliverables provided by any subcontractors under the Prime contractor’s agreement.

The selected vendor will be expected to provide all services, including licensed software, installation, training, project management, maintenance and support. Conversion of existing data from our current system, CommandPoint CAD/RMS, will be considered and pricing for the vendor’s proposed solution will also be considered and should be included in the proposal. The City reserves the right to forego data conversion or utilize a different solution, independent of this proposal.

This new fully integrated public safety system will run on a dedicated server and storage environment. Therefore, the proposed solution must include pricing and data storage/CPU/memory sizing documentation for recommended server and storage hardware, virtualization software/hardware, and/or hyperconverged system requirements. However, the City reserves the right to purchase and setup the server and storage hardware independent of any proposal.

Request for ProposalsThe City invites qualified public safety software vendors to submit responses to this Request for Proposals (RFP). The agency will use the information to purchase software that best meets the agency’s needs.

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Evaluation CriteriaThe agency will consider the following in its evaluation:

Proposal Response Licensing Model Software Functional Capabilities References Software Demonstration Pricing

The City reserves the right to select the vendor who best meets the “overall” needs of the City of Coronado Police Department based on the following criteria:

Capability to provide the minimum-required software features and capabilities including CAD, RMS, Mobile Data Computing, Crime Analysis, Traffic Analysis, Property and Evidence Tracking, Evidence Barcoding, Personnel Management, Equipment Management, Digital document, audio, video and picture storage, Crime and Community Dashboards, report writing and mapping software solutions. Each of these features and capabilities needs should be fully integrated and offer full data sharing.

Ability of the vendor to provide an enterprise system, eliminating the need for multiple standalone or third party supporting products

Availability of tools to perform crime and traffic analysis Ability to disseminate crime and traffic information, including crime maps, to the

public via the Department website Ability of the system to store reports, report narratives, audio files, video files,

digital photographic files and scanned document files, and meet requirements as a certified document repository

Amount of vendor support that will be available for installation, project management, training, ongoing software enhancements and software support

Total costs of the system over a ten-year period, including direct and indirect costs

Ability of the vendor to act as a Prime contractor who will be responsible for the timeliness, quality and deliverables provided by any subcontractors under the Prime contractor’s agreement.

Vendor's performance record-to-date in meeting the requirements of their existing customers, including the customer installations similar in size and scope to City of Coronado Police Department

Adherence to the requested specifications and thoroughness of the proposal, as well as the overall format of the presentation

Financial stability, longevity and strength of the vendor Corporate direction (potential organizational/industry restructurings, mergers,

acquisitions, etc.) Future technology direction (major changes in architecture, database, platforms,

languages, etc.) Ability and experience of the vendor in providing California state specific

requirements

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Seamless integration of the various system modules and ability to meet the interface/integration requirements noted in this RFP

Selection ProcessThe City of Coronado Police Department Selection Committee will review all proposals received by the submittal deadline and will then narrow the number of acceptable vendors down to a short list of semi-finalists based upon the best overall fit and compliance to the RFP requirements. Using subsequent interviews, demonstrations, reference checks, and site visits, the City will narrow the vendors down to a list of finalists. Sealed bids will be opened and considered for final vendor selection.

City of Coronado Police Department ContactAll communication regarding this RFP shall be directed to the following agency contact:

City of Coronado Police DepartmentLieutenant Mitch McKay700 Orange AvenueCoronado, California 92118Office: [email protected]

Direct contact with agency employees regarding this RFP other than Lieutenant McKay is prohibited without prior consent. Proposals received from vendors that make direct contact with City employees risk elimination.

Proposal Submission Date and Requirements

One original with a sealed bid and five unbound color copies of completed proposals must be submitted by 2:00 p.m. on September 28, 2017.

Proposals must be submitted in person or via secure delivery to:

City of Coronado Attention: CAD/RMS ProposalC/o City Clerk’s Office 1825 Strand WayCoronado, CA 92118

The following conditions apply to this submission:

The vendor is responsible for all costs incurred in the preparation, demonstration or negotiation of this proposal. The City shall not be liable for any pre-contract costs incurred by interested vendors participating in the selection process.

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mailto:[email protected]


The City reserves the right, at its sole discretion, to reject and return, without evaluation, any proposal received after the proposal submission time and date, whether it is delivered by mail or otherwise.

The contents of each vendor's Proposal to City of Coronado Police Department—including technical specifications for hardware and software, purchase and lease prices, and hardware and software maintenance fees—shall remain valid for a minimum of 120 calendar days from the Proposal due date.

The pricing section (section 3) shall be sealed separately from the general specifications portions of the RFP.

Acceptance of Proposals and Selection of Vendor

Proposals submitted are offers only, and the decision to accept or reject will be based on the quality, reliability, capability, reputation and expertise of the proposing vendors.

The City reserves the right to accept the Proposal that is, in its judgment, the best and most favorable to the interests of City of Coronado Police Department which may or may not be the lowest overall bid. The contract will be awarded to the vendor whose overall qualifications best meet the requirements of City of Coronado Police Department.

The City reserves the right to accept any item of any Proposal; to reject individual or all Proposals; and to waive irregularities and informalities in any Proposal submitted. The City reserves the right to terminate the selection process at any time. Proposing vendors should not rely upon, or anticipate, such waivers in submitting their Proposal.

Proposals that are not prepared in accordance with the RFP instructions may be rejected or disqualified at the City’s discretion. If not rejected, the City may request correction of any deficiency and accept the corrected Proposal upon compliance with these instructions to proposing vendors.

All Proposals must include copies of all sample contracts for hardware (if applicable), systems software, application software, hardware maintenance (if applicable) and software support. All contracts will be subject to negotiation between the City and the selected vendor.

Please note that the final contract may not include all of the applications or all of the equipment listed in this RFP.

This RFP and the selected vendor’s Proposal, including all representations, warranties and commitments contained in the Proposal and related correspondence shall be contractual obligations included in the written final contract for services, equipment and software.

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The City will be awarding a contract to a single vendor for all core applications. Vendors are allowed to provide a proposal that includes subcontractors, but the City will be entering into a single agreement with one vendor acting as a Prime contractor. The Prime contractor will be responsible for the timeliness, quality and deliverables provided by any subcontractors under the Prime contractor’s agreement.

Proposal Requirements and FormattingVendors must organize their proposals in the following format:

Proposals must be 1 ½ spaced (or double-spaced) and in Arial font size of 12 or larger. Proposals typed single-spaced or in a font size smaller than 12 will not be accepted.

Proposals or proposal components will not be accepted via facsimile (fax) or email transmission.

An individual duly authorized to bind the proposer must sign one original proposal in ink and the cover/transmittal letter.

The original, signed proposal must include a sealed envelope with all pricing information as described in section 3. The original, signed proposal must be labeled with the Proposer’s name and include this wording: “Coronado Public Safety System RFP, including pricing information”.

Five (5) color copies of the proposal, labeled “Coronado Public Safety System RFP, excluding pricing information” must be included.

Include the original signed cover letter with the original proposal and a copy of the cover letter with each copy of the proposal

Letter of Transmittal Include the title of the RFP being responded to Include the vendor name, contact information, including name, title and

telephone number Letter shall indicate that the proposal will be valid for a minimum of 120 days

from the date of submission

Table of Contents

Executive SummaryThis section should include an overall description of the vendor’s qualifications, experience and commitment to providing an integrated public safety software system to the City of Coronado Police Department. This section should also include a brief understanding of City of Coronado Police Department’s requirements and an overview of the vendor’s proposed solution.

Proposal Questionnaire Vendor Background User Licensing Model Functional Specifications Pricing Attachments

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City of City of Coronado – Agency Information

The following table provides specific agency community information:

Department Information DetailsPopulation served 25,000Number of sworn officers 45Total number of full-time employees (sworn and non-sworn) 68Number of police agencies dispatched 1Number of Public Safety Answering Points (PSAP) 1Total number of full-time dispatchers 8Total number of part-time dispatchers 0Number of dispatchers typically on-call per shift 2CAD positions - Dispatch 3CAD positions – other desks 2Maximum number of concurrent CAD users 4Average number of concurrent CAD users 5Total number of full-time Records personnel 4RMS – Installed on Department desktops 35Total Mobile Units 16Maximum RMS users including mobiles 68Average concurrent RMS users including mobiles 25Concurrent System Users 68Concurrent Records Users 68Station Report Writing Positions 30CAD Incidents 37,000Incident Reports 2,100Arrests 1,100Field Interviews 262Traffic Citations 4,800Bicycle Registrations 91

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Current Server InformationNumber of Concurrent Users Supported 20-80System Information

Operating System Windows Server 2012R2/64 BitHypervisor/Type/# of Host Servers Shared VMware v.6 environment / 4# of Processors @ Speed Varies based on Workload

StorageType Nimble SAN

Department Non-Dispatch WorkstationsOperating System Windows 7 Pro/32BitProcessor Intel(R) Core(TM) i5-4590 CPU @ 3.30GHzMemory 4 GigNetwork card 100/1000Hard disk space 250-500GBMonitor Varies – generally over 20” widescreenAdditional applications/ software DVD/CD burner, media card readers,

CommandPoint RMS/AFR, Microsoft Office 2016

Department Dispatch WorkstationsOperating System Windows 7 Pro/32BitProcessor Intel(R) Core(TM) i5-4590 CPU @ 3.30GHzMemory 4 GigNetwork card 10/100/1000Hard disk space 500GBMonitors (8) NEC Multisync EA193miAdditional applications/ software DVD/CD burner, media card readers,

CommandPoint CAD/RMS, COPLink, eSun, ARJIS, Microsoft Office 2016

Department MobileOperating System Windows 7 Pro/32Bit SP1Type Panasonic Toughbook 31 - 13.1Processor / Memory Intel Core i5 5300U / 4GBWireless network Sierra AirLink GX440 (installed in vehicle) –

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Department MobileVerizon LTE/4G network

Screen resolution (pixels) 1024 X 768Screen size 13.1 inchHard disk space 500 GB, 7200 RPMAdditional applications/ software ZClient mobile/AVL, Boss LPR,

Netmotion/2FA

1. Proposal Questionnaire

1.1.Vendor Background

Vendor InformationCompany NameAddressCity, State & Zip

Primary Vendor Contact Name and Title

Address

City, State & Zip

Phone

Email

Reseller Information (if applicable)Company NameAddressCity, State & Zip

Reseller Contact (if applicable) Name and Title

Address

City, State & Zip

Phone

Email

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Reseller Contact (if applicable) Name and Title

Address

City, State & Zip

Phone

Email

1. Provide a brief company history including the number of years in business and if Proposer is a Software Vendor or Software Reseller/Partner. If you are a Software Reseller/Partner, please provide company information in addition to the software vendor’s information for all requested information in this RFP.

2. Does the vendor develop, sell, or support any software other than public safety software? If so, describe.

3. Is the company a Microsoft® Certified Solutions Partner?

4. How many total employees does the company have and how many employees are dedicated solely to public safety software versus public sector and/or private sector software? Please include a percentage breakdown.

5. How many agencies are currently using the vendor’s public safety software? (Please provide a list of California agencies.)

6. Please provide a breakdown in total numbers and percentages of public agencies using the public safety software for the following population served criteria: below 30,000 in population, between 30,000 to 50,000 in population and over 50,000 in population.

7. How many current public safety agencies have used the vendor’s software for 5 years, 10 years, 15 years, and 20 years, respectively?

8. Has the vendor ever been party to a buy-out, merger, or company acquisition? If so, explain.

9. Has the company or any company employee ever been named in litigation or arbitration related to the company’s products or services? If so, explain.

10.What is the vendor’s Dun and Bradstreet rating? Please provide a copy of your Dun and Bradstreet rating report.

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1.2.Vendor ReferencesUsing the following format, provide at least ten (10) references that are currently using a system similar to the proposed solution. At least five (5) of these references must be customers who have used the system for five years or more. Include the following information:

Reference 1AgencyAddressContact NamePhone NumberInstall DatePopulationModules in Use

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1.3.System Overview1. In the table below, enter the name of the vendor providing each module or

service in your proposed solution. The information should reflect any third party vendors proposed for this project.

Module/Service Vendor

CAD softwareCAD MappingE-911 InterfaceAutomatic Vehicle LocatorState LinkRMS softwareRecordsLivescanEvidence Management/Evidence BarcodeTraffic InformationLicenses and PermitsDigital Media/Photo Imaging StoragePin MappingCoplink interfaceMobile softwareMobile RecordsMobile MessengerMobile State LinkVoiceless DispatchMobile AVL MappingPersonnel ManagementEquipment ManagementComp Stat DashboardCommunity DashboardMapping softwareProject management

Software maintenance and support

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2. Provide a detailed overview of the proposed system.

3. A primary goal is to reduce redundant data entry and search efforts. Please explain how integration and data sharing are achieved with each module/component, and how this will reduce data entry redundancies.

4. Do all system modules query a single database? Describe the internal interface between proposed modules.

5. Describe the system’s customization capabilities.

6. Describe the system’s ability to disseminate crime and traffic information, including crime maps, to the public via the Department website.

7. Can agency administrators easily establish security privileges and permissions within the system? If so, please describe.

8. Please provide information on overall system reporting capabilities. Can the system create both preformatted and ad hoc reports? Does the system include a list of standard reports? Please provide some representative samples of reports.

9. Describe the system’s imaging capabilities including how users capture, store, and use media.

10.Please include information on the document management capabilities of the system. Can users attach all types of media files to an individual record (e.g., image, sound, and video files)? How does the system integrate with third party document management systems including Laserfiche?

11.Does the proposed system meet California Government Code 34090.5, eliminating the need to store hard copies of reports?

12.Does the proposed solution include link analysis functionality that connects all record types associated with a case? If so, describe.

13.Describe vendor capabilities to perform data exchanges using the National Information Exchange Model (NIEM) standards and web services.

14.Please describe application and user security features/capabilities. Specify which security features comply with California DOJ CLETS and FBI CJIS requirements.

15.Describe the system’s ability to interface with Coplink.

16.Describe the system’s ability to be interfaced with ARJIS (San Diego County regional records clearinghouse).

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17.Describe the ability for the system to accept e-citations and citation data from third party (Phoenix Group) parking citation vendor.

1.4.System Requirements1. Describe the system’s minimum networking requirements.

2. How many servers will be required to operate the proposed system? Describe the purpose of each proposed server.

3. Using the table below, provide server hardware specifications. Repeat the table for each proposed server.

Server RecommendationsNumber of Concurrent Users SupportedSystem Information

Operating SystemProcessors

# of Processors @ SpeedMemory

Total Memory Storage

TypeSpeedRAID levels supportedCapacity

Network AdaptersNumber of PortsSpeed

4. Provide the recommended specifications for user workstations.

Non-Dispatch WorkstationsOperating SystemsProcessorMemoryNetwork cardScreen resolution (pixels)Hard disk spaceMonitor

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Non-Dispatch WorkstationsAdditional applications/ software

Dispatch WorkstationsOperating SystemsProcessorMemoryNetwork cardScreen resolution (pixels)Hard disk spaceMonitorAdditional applications/ software

Mobile DevicesOperating SystemsProcessorMemoryWireless networkScreen resolution (pixels)Screen sizeHard disk spaceAdditional applications/ software

1.5. Implementation1. Describe your implementation process for a project of this scope including a

preliminary implementation schedule for all applications, the required time for system and application training, program testing and sequence of the installation of the various applications.

2. Provide a project organization chart, identifying the project manager and the roles of key members of the implementation team.

3. Include the resume of the project manager assigned to this opportunity. Note whether the project manager is Project Management Professional (PMP) certified.

4. What tools are employed by the implementation team to collaborate with the agency regarding project milestones?

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5. Describe the vendor’s training services, including classroom (on-site and off-site), online (group and self-paced), training videos, and manuals. Include recommended training for all required staff and users for each application.

6. Does the vendor provide a practice database that utilizes the agency’s data? If so, describe.

7. Describe all training documentation and instructional support available to the agency. Vendors should include a course syllabus for each training course proposed and specify what type of training materials will be provided (cheat-sheets, user manuals, on-line help files, training videos, etc.)

8. Please describe typical customer implementation responsibilities.

9. Has the vendor ever completed an implementation after the deadline or exceeded the agreed budget? If so, describe.

10.Has the vendor ever failed to complete an implementation? If so, describe.

11.Attach an implementation timeline that outlines specific milestones, deliverables, and proposed payment schedule.

1.6.Warranty, Maintenance and SupportWarranty

1. What is the length of the warranty? When does the warranty begin?

2. Does the warranty include both maintenance and support services?

Maintenance3. What is the frequency of system enhancements, updates and new releases, and

the methodology used for selecting new features for future releases?

4. Are there any costs associated with system updates, enhancements, and bug fixes? If so, describe.

5. Does the vendor provide a clearly defined process for customers to influence product enhancements? If so, describe.

6. Will the agency be required to update their system when a new enhancement is released?

7. When an enhancement becomes available, if the agency elects to retain a previous release, how long will the vendor provide maintenance for that release?

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8. Does the vendor preserve agency customizations to the system during the enhancement process free of charge?

Support 9. Does the vendor provide support staff or do they contract with a third party

provider for support?

10. Provide a copy of the vendor’s standard support agreement.

11. What percentage of the support staff is dedicated solely to public safety software?

12. Describe the account management resources available to the agency.

13. Describe the vendor’s standard support services.

14. Does the vendor provide an online educational database? If so, describe.

15. Please provide information regarding organized user groups, including frequency and location of user group meetings. Also, indicate who conducts the meetings and who is responsible for establishing user group meeting agendas (Vendor vs. Client sponsored).

16. For telephone and other support, provide the following information:

Primary Vendor Software SupportCompany NameAddressCity, State & ZipLocation of Support PersonnelNumber of Support PersonnelAverage Number of Support Personnel on-dutySupport Hours (designate time zone)Guaranteed Response TimeAverage Support Call Duration

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Primary Vendor Software SupportAverage Response TimeAverage Resolution TimeFirst call Resolution PercentageAccess Phone NumberWebsite Support InformationOnline ChatRemote System Access CapabilitiesQuality Assurance Programs

Reseller Software Support (if applicable)Company NameAddressCity, State & ZipLocation of Support PersonnelNumber of Support PersonnelAverage Number of Support Personnel on-dutySupport Hours (designate time zone)Guaranteed Response TimeAverage Support Call DurationAverage Response TimeAverage Resolution TimeFirst call Resolution PercentageAccess Phone Number

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Reseller Software Support (if applicable)Website Support InformationOnline ChatRemote System Access CapabilitiesQuality Assurance Programs

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1.7.User Licenses1. Describe the proposed licensing structure (site, user, concurrent, etc.).

2. Provide the following information for each proposed component that requires a license. Add rows as needed.

Licensed Componentor Module

License Type(per named user, concurrent, etc.)

# of Proposed Licenses

3. As the agency expands, will there ever be any additional charges for workstation licenses?

4. Using agency-defined privileges, will the agency be able to grant unlimited view-only licenses to outside departments, such as the Public Works Department Traffic Engineers?

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Functional SpecificationsThe Functional Specifications Tables contain detailed feature/function specifications for each application area desired by the City of Coronado PD. Vendors are requested to place an “X” in the appropriate column(s) (Y/N/M) that best reflects their ability to provide this functionality. The comment column can be used to clarify or explain how the vendor’s software specifically handles the particular item.

If the item requires a more lengthy explanation, a separate attachment can be submitted directly behind the printed feature/function response matrix in the vendor’s proposal. Additional explanations submitted should reference the associated application (CAD, RMS, Mobiles, AFR, etc.) and the associated reference number of the item in question.

Vendor feature/function responses should be evaluated carefully. The features and functions will become an attachment to the negotiated contract and be used as part of an overall acceptance test plan for the selected vendor’s system, tied to milestone payments.

Y Yes – The proposed software meets or exceeds the requirement.

N No – The proposed software cannot meet the requirement.

T Third-Party Software

M Modification – The software must be modified in order to meet the requirement. Provide estimated costs and proposed delivery date.

2.1. System Overview

2.1.1 General System SpecificationsDescription Y N T M Comments

1. Are all system modules integrated through one central database to maximize information sharing and reduce redundant entry?

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Can system modules be added, licensed, and implemented separately as needed?

3. Is the software developed to run using either a Windows-based operating system or a UNIX-based operating system?

4. Is the system ODBC-compliant?

5. Can system interfaces meet the National Information Exchange Model (NIEM) principles for data sharing and integration with other systems?

6. Does the system include an N-DEx IEPD compliant interface?

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7. Does the vendor update the interfaces when DOJ NCIC, CLETS and CJIS make changes to their data systems?

8. Does the proposed solution include a screen for administrators to oversee all system modules?

9. Can users view changes to code tables without logging out of the system?

10. Can users operate the system using function keys, a command line, and mouse point-and-click operations?

11. Can the agency hide fields in the system without the need for vendor assistance?

12. Can the agency create templates for narrative fields on any screen?

13. Does the system include narrative fields of virtually unlimited length?

14. Does the system provide spell check for narratives?

15. Does the system provide cut, copy, paste, bold, italic, and underline functionality?

16. Can the system house electronic documents that are not associated with crime or incident reports, such as manuals and department memoranda?

17. Can user define report approval workflow to include when report is “locked” and data enters RMS?

18. Do error messages provide error correction guidance to the user?

19. Does the system ensure all data in reports are validated (i.e. Addresses), and all necessary fields are completed (i.e. Theft includes loss amount)?

20. Is the system designed to provide separate database storage for different categories of records, including, but not limited to:

- Case/field interview information and- Electronic attachments - documents,

photos, and videos?21. Is the system designed to run in a virtual

environment (VMware or Microsoft Hyper-V, for example) using storage area networks (SANs)? Is there a preferred virtual environment recommended by the vendor? Does running the system in a virtual environment change the vendor-provided support structure?

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22. Does the vendor have customers who run the system on hyperconverged virtual/SAN environments such as those provided by Nutanix, Dell EMC, Simplivity, and VMware, for example)? Does the vendor recommended a specific system?

*For Agency Use Only * Column Total:

Total Table Score:

2.1.2 System QueriesDescription Y N T M Comments

1. Can users search any field, on any screen, in any order?

2. Can searches be performed directly within the data entry screens, without the need for a separate search application or window?

3. Can users search using the following criteria:— none— equal to— not equal to— less than— greater than— between (date/time, day of week, etc.)

In the Comments box provided, identify any listed search criteria that cannot be used.

4. Can users search any field with wildcard characters?

5. Does the system provide Soundex search capabilities?

6. Does the system allow search criteria to be non-case sensitive?

7. Can users search multiple criteria within the same table or search combined criteria across multiple tables?

8. Can users expand or refine a search with additional criteria?

9. Can the system display a list of all records matching the search criteria?

10. Can users create a new search based on previous search criteria?

11. Does the system permit the agency to conduct journal searches of CLETS/NLETS and MDT messages?

12. Does the system permit the agency to search when users logged onto the system including

23


2.1.2 System QueriesDescription Y N T M Comments

date, time, user and device number?13. Can users save searches to their individual

profile?14. Can searches be saved globally for all users?


Total Table Score:

2.1.3 ReportingDescription Y N T M Comments

1. Does the system offer preformatted reports?

2. How many preformatted reports does the system offer?(Provide an attached list)

3.2

Can the preformatted reports include data from multiple tables?

4.3

Can users easily define or limit the information included in a report?

5. Can users create and save a report format, defining the applicable table, fields, column titles, etc.?

6. Can users create ad hoc reports using third party report writers, such as Microsoft Office and Crystal Reports?

7. Can the system create UCR and NIBRS reports?

8. Can users schedule recurring reports to run at user-defined times and dates?

9. Can users output reports in various formats such as PDF and HTML?

10.Does the system have on-line crime reporting capabilities?

11.

Does the system allow users to complete preformatted reports used for booking inmates at San Diego County Jail? This includes the following San Diego County Jail forms: Booking, Property, Medical Screening and Probable Cause Declaration.

12.Does the system retrieve data from CAD/RMS to pre-populate fields of the San Diego County Jail forms?

13.Does the system allow users to complete preformatted reports used for booking juveniles at San Diego County Juvenile Hall? This

24


2.1.3 ReportingDescription Y N T M Comments

includes the following San Diego County Juvenile Hall forms: Juvenile affidavit and Probable Cause Declaration.

14.Does the system retrieve data from CAD/RMS to pre-populate fields of the San Diego County Juvenile Hall report forms?

15.Does the system provide preformatted reports listing all adult and juvenile bookings, including mug shots, detailed booking information and release information?

16.Does the system provide a dashboard for users to access recent active bookings and released inmate data?

17.Does the system provide a report log to show in-progress, awaiting supervisor approval, awaiting records approval, and approved reports?

18.Does the system produce a law enforcement specific shift log/briefing document?

19.Does the system produce a media/public shift bulletins that protects non-public data without duplicate narrative entry?

20.Does the system have a spell check feature available for all free form narrative fields in all modules?


Total Table Score:

25


2.1.4 Security, Database Design, and SAN/Virtual Environment IntegrationDescription Y N T M Comments

1. Can the agency define security on world, agency, group, and individual levels for all screens within the system?

2. Can user access be defined per screen, record, field, and function (add, modify, delete, etc.)?

3. Can users be assigned to one primary group and multiple secondary groups? For example, a patrol shift supervisor might be assigned to a primary patrol group and to a secondary supervisor group given additional privileges.

4. Can the agency track how users access tables, including which records have been printed, searched, viewed, added, and deleted?


Total Table Score:

2.1.5 Messaging and ChatDescription Y N T M Comments

1. Does the system provide messaging and real-time chat capability?

2. Can users add customized external links directly to the home messaging screen (for example, to a city intranet site)?

3. Can users establish custom messaging groups for an agency or zone?

4. Does the message center display a summary of alerts, state/NCIC/local returns, approvals, and report assignments?

5. Can users view the status of personnel (online or offline)?

6. Can Be On the Lookout (BOLO) and Attempt to Locate (ATL) notices scroll along the bottom of the screen until expired or deleted?

7. Can BOLO and ATL notices be sent as instant messages?

8. Can users set the expiration date and time for outgoing alerts (for example, BOLOs)?

9. Does the system retain a searchable record of all instant messages?


Total Table Score:

26


27


2.2 Core Integration

2.2.1 NamesDescription Y N T M Comments

1. Is a central names table used for all names entered into the system? A names table accommodates an individual, business, or group of names.

2. Can name records be accessed from all system modules without the need to re-enter search criteria?

3.3

Can users view any records linked to a name, such as an incident or vehicle record?

4. Can users capture the following information regarding an individual in the name record:

— name and address— home and work phones— date of birth— photo— place of birth— adult/juvenile— physical description — social security number— driver license — school— emergency contact — relationships— employment — state ID number— FBI ID number— user-defined ID numbers— hazards/alerts related to person

In the Comments box provided, identify any listed information that cannot be captured.

5. Can users attach media to a name record, such as images, audio, and video?

6. Does the system maintain a history of all past addresses, telephone numbers, photos and name changes?

28


2.2.1 NamesDescription Y N T M Comments

7. Can users search a name record using a variety of criteria, including:

— Soundex— partial name— address— social security number (including

partials)— date of birth(including partials)— sex— race— hair color— eye color— approximate height— approximate weight— scars/marks/tattoos

In the Comments box provided, identify any listed search criteria that cannot be used.

8. Can users enter Modus Operandi (MO) information for each name and search by particular MOs?

9. Can users enter and view alert codes for any name in the system?

10. Does an alert appear if a name is associated with an alias?

11. Can a name record be associated with an unlimited number of aliases, with a physical description for each alias?

12. Can users generate a report identifying possible duplicate name records so the information can be merged?

13. Can the system transfer data required by the FBI from the names record to a LiveScan Fingerprint system?


Total Table Score:

2.2.2 VehiclesDescription Y N T M Comments

1. Is a central vehicle table used for all vehicles entered into the system?

2. Can vehicle records be accessed from all system modules without the need to re-enter search criteria?

29



3.3

Can users view any records linked to a vehicle, such as accidents and citations?

4. Can users capture the following information regarding a vehicle:

— license plate number, type, and state

— vehicle Identification Number (VIN)

— year, make, model— vehicle type— description — storage location— status— date stolen,

recovered, or received— responsible agency

and officer— owner — related incident— recovered value

In the Comments box provided, identify any listed information that cannot be captured.

5. Can users attach media to a vehicle record, such as images, audio, and video?

6. Can the following information be included in a vehicle record:

— stolen/not recovered— stolen/recovered— evidence— abandoned— impounded— involved in an

accident— driven by criminal

suspect— used in crime— vehicle of interest— photo— hazards associated

with the vehicle and any person associated with the vehicle.

In the Comments box provided, identify any listed information that cannot be included.

7. Does the system maintain a history of modifications made to the vehicle record?

8. Does the system perform a check digit calculation to validate the VIN entered for a vehicle record?

9. Can users generate a report identifying any vehicles with invalid VINs?

30



10. Can users generate a report identifying possible duplicate vehicle records so the information can be merged?

11. Do system upgrades include additions of new vehicle models in data tables?


Total Table Score:

2.2.3 PropertyDescription Y N T M Comments

1. Is a central property table used for all property entered into the system?

2. Can property records be accessed from all system modules without the need to re-enter search criteria?

3.3

Can users view any records linked to property, such as the owner’s name?

4. Can users capture and search the following information regarding property:

— type— brand name and model— model year— serial number— owner-applied number— descriptive characteristics— UCR code— quantity with measurement unit — storage location and agency ID number— crime lab case number— status— date stolen, recovered, or received— stolen and recovered locations— stolen and recovered values— responsible agency and officer— owner information— victim name— related incidents

In the Comments box provided, identify any listed information that cannot be captured or searched.

5. Can users attach media to a property record, such as images, audio, and video?

6. Does the system provide a record displaying the history of an item’s custody transfers?

31


2.2.3 PropertyDescription Y N T M Comments

7. Can the following information be included in a property record:

— stolen/not recovered— stolen/recovered— lost— found— evidence— Safekeeping

In the Comments box provided, identify any listed information that cannot be included.

8. Can the system easily duplicate a change-of-custody entry for multiple items under the same tag?

9. Does the system maintain a history of modifications made to a property record?

10. Can users access preformatted reports for property records?

11. Can users submit property reports to UCR/IBR?

12. Can property records be duplicated to facilitate entering multiple similar items?


Total Table Score:

2.2.4 ImagingDescription Y N T M Comments

1. Does the system include imaging functionality developed and maintained by the primary vendor?

2. Can the software capture images with a TWAIN compliant device from any terminal connected to the network?

3. Does the system provide crosshairs for positioning during image capture?

4. Does the system display a preview of the captured image prior to final acceptance?

5. Are all images stored in non-proprietary formats?

6. Can users view thumbnail images that can be enlarged by clicking the picture?

7. Can users alter the properties of a photo with the following actions:

— crop— resize

32


2.2.4 ImagingDescription Y N T M Comments

— center— rotate— adjust contrast, sharpness, and

brightnessIn the Comments box provided, identify any listed actions that cannot be performed.

8. Can users create a lineup directly from a suspect’s name record based on matching characteristics (such as age, hair color, height, etc.)?

9. Can users alter the position of individual photos in a lineup and add other photos using drag and drop?

10. Using the Imaging solution, can users generate wanted/missing posters?


Total Table Score:

2.2.5 Street Address VerificationDescription Y N T M Comments

1. Does the system require a City-provided enterprise GIS to deliver address and mapping capabilities outlined later in this section? If so, please elaborate on how the two systems would need to be integrated and how much of that integration would be included in the proposal. If the system does not required an enterprise GIS, does the system provide mapping and address validation inherently?

2. Does the system integrate with other mapping tools (Google Earth/Google Maps, for example)? Would there be any extra cost to integrate Google products beyond what is included in this proposal? Please describe in detail.

3. Does the system verify the following:— street names— intersections— street aliases— mile markers— rural routes— highway exits— overpasses— commonplace names — number ranges

33


2.2.5 Street Address VerificationDescription Y N T M Comments

In the Comments box provided, identify any listed information that cannot be verified.

4. Does the system automatically populate the record with city, state, zip, and jurisdiction after verifying an address?

5. Does the system display the following information associated with a specific address:

— number of previous calls — possible duplicate calls — name records— name alerts— location alerts/hazards— local wants— number of premises records— address alerts

In the Comments box provided, identify any listed information that cannot be displayed.

6. Can the system display select locations within a defined radius (for example, sex offenders proximate to a school)?

7. Does the system display cross streets on either side of an address?

8. Does the system provide directions to an address?

9. Can users enter information on commercial properties associated with individual suites or apartment numbers?

10. Does the system allow for multiple occurrences of the same street name in different cities?

11. Can street intersection information be used interchangeably (for example, State Avenue/Main Street or Main Street/State Avenue)?

12. Does the system accommodate the use of address abbreviations (St. for Street)?

13. Can users rename a street and retain the old name as an alias?

14. Can photos, documents, emergency plans, etc. be added to an address/location record and be accessible to dispatch and MDC?


Total Table Score:

34


2.2.6 LiveScan Fingerprint InterfaceDescription Y N T M Comments

1. Does the LiveScan Fingerprint Interface automatically populate fingerprint cards with biographical and arrest data?

2. Is the interface compatible with Identix and Printrak LiveScan fingerprint machines? The City uses Identix, currently.

3. Does the LiveScan Fingerprint Interface facilitate the electronic transfer of files to state and federal agencies?

4. Can the agency revise data formats to conform to changing state and federal requirements?

5. Can the agency define the fields that appear on fingerprint cards?

6. Can the agency use multiple LiveScan fingerprint machines simultaneously?


Total Table Score:

35


2.3 Computer-Aided Dispatch (CAD)

2.3.1 General CAD SpecificationsDescription Y N T M Comments

1. Can dispatchers query name, vehicle, property, and law incident records without exiting CAD?

2. Can new call records/incidents be generated from active or closed calls?

If so, will the new call records/ incidents generated from active and closed calls be automatically cross-referenced to the original call record/ incident?

3. Can the agency have the option to assign a user a call-taker position or CAD position?

4. Can dispatchers and call takers simultaneously enter information into the same record?

5. Can dispatchers view a call taker’s entries and assign a unit before the call has been routed?

6. Does the system support view-only privileges for call monitoring?

7. Can configuration settings be defined at the agency or user level?

8. Can the CAD status screen be customized for the following:

— sorting orders— screen size and position— text size— colors— toolbar buttons— right-click commands

In the Comments box provided, identify any listed information that cannot be customized.

9. Does the system alert the call-taker of potential duplicate calls?

10. Are comments that are updated in a call record seen by all viewers in real-time without having to do a refresh function?

11. Can MDC users also view updated comments in real-time without having to do a refresh function?

12. Are there any alerts, audible and/or visual, that inform other dispatchers and MDC users that new comments have been entered on an active incident? If so, which users receive these alerts?

13. Can dispatchers drag and drop units to calls or calls to units?

36


2.3.1 General CAD SpecificationsDescription Y N T M Comments

14. Can dispatchers search for, and view, a list of employees with particular skills needed for an incident?

15. Can the system initiate local/State/Federal database inquiries from the name and vehicle entry in the CAD system, without reentering the name or license plate?

16. For a traffic stop, can dispatchers enter a single command that will automatically add the license plate or vehicle description to the entry?

17. For a traffic stop, does CAD display the number of accidents, citations, and warnings associated with a vehicle?

18. Does the system provide an internal help feature for all CAD commands?

19. Can dispatchers change the status of all units in a shift with a single command?

20. Are all incident, call records and unit status changes captured in the incident history?

21. Can the agency define restrictions, modifications, and deletion privileges for incident call records and CAD narratives?

22. Can the system provide timers for individual units or by call nature, arrival on scene, and call completion?

23. Will a status change reset the timer?

24. Are dispatchers visually and audibly alerted when a timer expires?

25. Can the agency program instructions or notes for the user upon the entry of certain call types?

26. Does the system accommodate agency telephone lists, police department rosters, etc.?

27. Does the system have a “cheat sheet” or note system that users can refer to for information input by the agency?

28. Does the system interface with TTY?

29. Does the system permit the user to define the formatting of incident and case numbers?


Total Table Score:

2.3.2 CAD MappingDescription Y N T M Comments

1. Does the system display maps created using ESRI® GIS? How about Google Earth or

37



Google Maps? Please describe in detail.2. Is CAD mapping fully integrated with the

dispatch system so that call locations are automatically plotted?

3. Can users plot addresses on the map?

4. Can users measure distances on the map?

5. Is mapping compliant with Phase II wireless requirements?

6. Can a user input a lat/long coordinates manually and view it’s map location?

7. Is the lat/long coordinates from the 9-1-1 ANI/ALI display automatically input into the mapping program?

8. Upon transmitting or “rebidding” a wireless 9-1-1 call, will the mapping of that call be automatically updated as well, assuming the caller’s lat/long has moved from the original location?

9. Can units be dispatched to a call using the keyboard or drag-and-drop functionality?

10. Can users enter a single command to locate a call on the map?

11. Can users center new calls on the map?

12. Can users navigate the map (zoom, pan, etc.) using the CAD command line?

13. Does the system provide a toolbar for the following functions:

— view full screen— view entire map— view map layers — view calls— zoom — pan

In the Comments box provided, identify any listed functions that cannot be performed.

14. Can users customize the map by adding a variety of layers, such as streets, major buildings, landmarks, police districts, and fire/EMS zones?

15. Can users change the color of map elements such as street lines and jurisdictional boundaries?

16. Can the agency customize map icons by selecting from a list of standard symbols or by uploading its own agency-defined symbols?

17. Can users click on calls on the map to view detailed information?

18. Can users click on features within the map to

38



view details about a given feature (for example, paved roads, hydrant information, parcel owners, etc.)?

19. Do maps support hyperlinks to local data files and the Internet?

20. Can users export a map as an image (.tif, .bmp, .jpg) and print the map with a legend?


Total Table Score:

2.3.3 Automatic Vehicle Location (AVL) Description Y N T M Comments

1. Does the system use AVL to track the location of all units through Global Positioning System (GPS) receivers?

2. Does the system support GPS devices that comply with the Trimble ASCII Interface Protocol (TAIP) and the National Marine Electronics Association (NMEA) protocol?

3. Does the system accommodate GPS devices that are connected to Mobile Data Computers (MDC)?

4. Does the system accommodate trunk-mounted GPS devices without requiring MDCs?

5. Can the agency define CAD icons by unit type?

6. Can dispatchers click units to view detailed information?

7. Can dispatchers hide unit icons using the mouse or keyboard?

8. Can dispatchers view responding units with full contact information and color-coded statuses?

9. Can dispatchers obtain GPS coordinates by right-clicking any location on a map?

10. Can dispatchers view any location using Google Maps™?

11. Can the agency adjust the frequency of GPS updates?

12. Does the system log GPS data that can be searched?

13. Can the GPS log be exported to Google Maps?

39


2.3.3 Automatic Vehicle Location (AVL) Description Y N T M Comments

14. Can dispatchers calculate and display routes using the CAD command line?


Total Table Score:

2.3.4 Enhanced 9-1-1 Interface Description Y N T M Comments

1. Does the system provide an integrated interface between the CAD system and an E9-1-1 system?

2. Is the E9-1-1 interface Phase II compliant?

3. Does the system populate CAD calls with ANI/ALI information?

4. Can address information be geo-verified and plotted onto a CAD map?

5. Can the E9-1-1 interface store raw call information in the call record, including the residence or business name?


Total Table Score:

40


2.3.5 Alarm Tracking & BillingDescription Y N T M Comments

1. Can users track the following alarm information:— address— type— contact— complainant— call priority— alarm tracking agency

In the Comments box provided, identify any listed information that is not included.

2. Can dispatchers enter an alarm number to automatically populate data into the call-for-service record?

3. Does the system generate incident numbers for false alarms and unregistered alarms?

4. Can users generate citations, letters, summaries, and manage the collection of fines?

5. Does the system provide the following preformatted reports:

— false alarm count— revenue generated by false alarm fines— unregistered alarms, and late fees— alarm activation totals— account summary by alarm tracking

number— statistical reports

In the Comments box provided, identify any reports that are not provided.


Total Table Score:

41


2.4 Records Management System (RMS)

2.4.1 General RMS SpecificationsDescription Y N T M Comments

1. Can users create law records with the following fields:

— address — complainant— offense— responding officer— times and date— modus operandi— status

In the Comments box provided, identify any fields that are not provided.

2. Do law records automatically link to all associated records?

3. Can the agency define narrative templates that prompt users to enter required information?

4. Can users enter a narrative of virtually unlimited length?

5. Can the system track the workflow or approval process and keep related historical records?

6. Does the system have a case management feature to track law incidents from the initial incident to the completed investigation?

7. Does the system provide a numerical solvability tool based on agency-defined criteria and scoring?

8. Can detectives keep unlimited case notes that are both part of and separate from the law incident?

9. Can users generate a list of cases that are pending or past due?

10. Can users capture the following intelligence information:

— name — description— associates— hangouts— vehicles— residence history— suspicious activities— gang affiliations

In the Comments box provided, identify any intelligence information that is not captured.

11. Can users associate intelligence information with a person of interest:

— known sex offender— habitual criminal— under investigation

42


2.4.1 General RMS SpecificationsDescription Y N T M Comments

— drug dealerIn the Comments box provided, identify any intelligence information that is not captured.

12. Does the system track criminal history activity for non-custody bookings (cite and release)?

13. Does the system capture the following arrest information:

— name — address — offense

14. Can the system track dissemination information?

15. Can users customize dissemination information reports?

16. Can users forward approved reports to the Detective Bureau for follow-up investigation?

17. Can user’s track follow-up investigations (case management) for all active and closed cases?

18. Can user’s track specific investigators’ who have been assigned cases for follow-up investigation?

19. Does the system include preformatted management reports?


Total Table Score:

2.4.2 Uniform Crime Reporting (UCR)/NIBRSDescription Y N T M Comments

1. Can users generate Uniform Crime Reports (UCR) from law incidents and arrests?

2. Does the system have an alert for potential UCR-related errors (for example, the reported date is prior to the date of incident)?

3. Does the program create the following returns: — Return A: Monthly Count of Offenses

Known— Property by Type and Value— Property Stolen by Classification— Return D: Persons Arrested 18 Years

and Over— Return E: Persons Arrested Under 18

Years — Return I: Return of Arson Offenses— Law Enforcement Officer

Killed/Assaulted (LEOKA)

43


2.4.2 Uniform Crime Reporting (UCR)/NIBRSDescription Y N T M Comments

— Arrest and Citation Register— Domestic Violence Calls – Assist

In the Comments box provided, identify any returns that are not created.

4. When multiple offenses are reported within a single incident, does the UCR reporting automatically prioritize and report the most severe offense, regardless of the order the offenses were entered?

5. In the event of arson, does the system provide a dedicated field for entering the value of damages?

6. Can users create unique offense codes that correspond with the UCR value required by law?

7. Does the system provide customizable visual labels/cues to identify all required UCR fields?


Total Table Score:

2.4.3 Evidence ManagementDescription Y N T M Comments

1. Can users track changes in evidence location, status, and custody?

2. Is evidence automatically linked to owner, property, and vehicle information already stored in the system?

3. Can users track the movement of multiple items between locations?

4. If a change is made to an evidence record, does the evidence history automatically update?

5. Does the system provide preformatted evidence management reports?


Total Table Score:

2.4.4 Evidence Barcode and AuditDescription Y N T M Comments

1. Does the system have barcoding capabilities to track the location and movement of evidence?

44


2.4.4 Evidence Barcode and AuditDescription Y N T M Comments

2. Is scanned information automatically transferred into an evidence record?

3. Can users track the following information on evidence items that have been moved:

— item number— storage location— custodian— transaction code— transaction time and date — quantity moved — reason for move

In the Comments box provided, identify any information that cannot be tracked.

4. Can users print barcodes from either a laser printer or label printer?

5. Does the barcode label include agency name, incident number, location found, and evidence type?

6. Using a barcode reader, can users collect and store scanned inventory information, including the item number, storage location, and custodian name?

7. Once a barcode has been scanned, can users change the status of multiple evidence items at the same time?

8. Does the system provide preformatted evidence barcode and audit reports?


Total Table Score:

2.4.5 Traffic InformationDescription Y N T M Comments

1. Can users record the following traffic accident information:

— accident number— date, time, and location— individuals and vehicles involved— agency and officer— severity code— total damage— injuries— Primary Collision Factor— speed (actual, posted, safe)— Direction of travel of all parties— weather and road conditions

45



— traffic controlIn the Comments box provided, identify any information that cannot be tracked.

2. Does the system contain data fields that meet Model Minimum Uniform Crash Criteria (MMUCC) standards?

3. Can users link related records to an accident?

4. Can users record the following traffic citation and warning information:

— citation number— date, time, and location— individuals and vehicles involved— agency and officer— citation/warning type — speed (actual, posted, safe)

In the Comments box provided, identify any information that cannot be recorded.

5. Can users track citation amendments?

6. Can users view the number of accidents, citations, and/or warnings associated with a vehicle?

7. Does the system provide preformatted traffic information reports?

8. Can the system interface with Brazos collision reporting?

9. Can the system interface with Crossroads collision reporting?

10. Can the system interface with APS collision reporting?

11. Can the system calculate vehicle collisions per million miles traveled?

12. Can the system map collision data by PCF?

13. Can users query the system for collision incident data based on a variety of custom factors including but not limited to day of week, time of day, PCF, high incident locations?

14. Does the system interface with the Brazos electronic citation system?

15. Does the system interface with the Crossroads electronic citation system?

16. Does the system interface with the APS electronic citation system?

17. Can the system map traffic citation data by various factors including violation, day of week, time of day?

18. Can traffic accident data be mapped by various factors including primary collision factor, day of

46



week, and time of day?19. Can traffic citation and accident data be

mapped together?*For Agency Use Only * Column

Total:Total Table Score:

2.4.6 Pin MappingDescription Y N T M Comments

1. Does the system allow users to plot data recorded in the system (incidents, persons of interest, etc.) on a pin map without requiring a third party product?

2. Can full record information be accessed by clicking on a pin icon?

3. Can users measure the distance between locations of offenders/suspects and areas of interest such as schools, etc.?

4.2

Can users perform the following functions:— view different map layers— customize the display of points— restrict or show all incidents on the

map— change the color of map elements— zoom and pan— print

In the Comments box provided, identify any functions that cannot be performed.

5. Can customized map configurations be saved for agency-wide use depending on user privileges?


Total Table Score:

2.4.7 Crime AnalysisDescription Y N T M Comments

1. Does the system calculate trends and patterns,

47


2.4.7 Crime AnalysisDescription Y N T M Comments

displaying statistical information in a graphical dashboard, including crimes, quality of life offenses, accidents, and traffic citations?

2. Can users customize a dashboard based on districts, zones, and beats?

3. Can the agency compare statistics over user-defined periods of time?

4. Can users add or remove the types of incidents displayed on graphs?

5. Does the solution allow users to access Google Earth to view incident and offense locations?

6. Can information be displayed as a heat map?

7. Can users view UCR offenses and/or IBR incidents?

8. Is a crime index rate displayed?

9. Can users track which personnel responded to crimes?

10. Can the agency track the quality of life offenses, such as gang problems, graffiti, and animal attacks?

11. Can users view traffic and accident information, including the number of injuries or fatalities occurred and the resulting monetary damage?

12. Can users identify the most frequent places for traffic citations and accidents?

13. Can users export information to a spreadsheet?

14. Can the system disseminate crime and traffic information, including crime maps, to the public via the Department website?


Total Table Score:

2.4.8 Licenses & PermitsDescription Y N T M Comments

1. Can users track licenses and permits, such as parking, bicycle and monthly RV permits?

2. Does permit information include:— permit type— permit status— application date— effective date— expiration date

48


2.4.8 Licenses & PermitsDescription Y N T M Comments

— contacts— value

In the Comments box provided, identify any information that cannot be included.

3. Can the system be programmed to deny the issuance of a permit to a person if they go over a preprogrammed/predetermined number? (monthly RV permits)

4. Can the system support the issuance of permits via an on-line kiosk located on the Department website?

5. Can users create property records for permit items, which automatically link to related records?

6. Can users view alerts associated with a permit?

7. For bicycle permits, can users track the following information:

— property number— make— frame— trim— lights— tire size and type— model— serial number— value

In the Comments box provided, identify any information that cannot be tracked.

8. Can the agency charge fees, post receipts, and make adjustments?

9. Can users print permits, receipts, and mailing labels?

10. Does the system provide preformatted license and permit reports?

11. Will permit/license information display in the vehicle record when queried through the vehicle section?

12. Can system facilitate bicycle registrations through the user’s web page?

13. Will the system address duplicate entries?

14. Will the system associate the bicycle to the person record of the owner?


Total Table Score:

49


50


2.5 Mobile Data Computing (MDC)

2.5.1 General Mobile SpecificationsDescription Y N T M Comments

1. Does the MDC system completely integrate with the CAD/RMS system?

2. Does the MDC system run on Windows and remotely interact with the agency’s main database?

3. Does the MDC system allow login by username, password, and unit, to accommodate officers assigned to more than one unit?

4. Does the MDC system utilize large, easy-to-read fonts?

5. Does the MDC system allow personnel to utilize a touch-screen computer even while wearing gloves?

6. Can the agency customize the screen appearance and vocabulary for law enforcement?

7. Can the agency display its own insignia?

8.C

Can the agency customize multiple toolbar configurations?

9. Can the MDC system perform real-time messaging with individuals or agency-defined groups?

10. Does the MDC system include a locking feature to prevent anyone other than the user from viewing or retrieving information?

11. Does the MDC system provide at least 128-bit data encryption?

12. Does the MDC system display alerts for records?

13. Can users update unit and call status, view historical address and incident information, and view the radio log?

14. Can users list several types of calls:— unit calls— zone calls— all calls— completed calls— other unit’s calls— other zone’s calls

In the Comments box provided, identify any types of calls that cannot be listed.

15. Can dispatchers assign a higher priority call while the user is already in progress on a call?

16. Can users navigate between multiple open screens using the mouse, keyboard, and touch?

17. Does the system allow officers and supervisors

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2.5.1 General Mobile SpecificationsDescription Y N T M Comments

to exchange notifications related to incidents needing review, modification, or approval?

18. Can users attach images to the following system records:

— names— vehicles— property— evidence— law records— premises

In the Comments box provided, identify system records that images cannot be attached to.

19. Can users view file attachments from premises records, such as floor plans and active shooter pre-plans?


Total Table Score:

2.5.2 Mobile QueriesDescription Y N T M Comments

1. Can users search multiple databases with a single query?

2. Can users run the following local, state, and national queries from the MDC:

— warrants— vehicle registration— stolen vehicles— stolen property— driver license— license plates— criminal history

In the Comments box provided, identify any types of queries that cannot be run from the MDC.

3. Can users query the following local database information:

— law incidents— field incidents— names— vehicles— property— premises

In the Comments box provided, identify any database information that cannot queried.

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2.5.2 Mobile QueriesDescription Y N T M Comments

4. Can the local database return the following information from a mobile query:

— mug shot— involvements— scars, marks, and tattoos— name alerts— physical description

In the Comments box provided, identify any information that is not returned from a name query.

5. Can users query Coplink?

6. Can users receive an audible notification of a query return?

7. Can users select the font size for text in query response lists?


Total Table Score:

2.5.3 Automated Field Reporting (AFR)Description Y N T M Comments

1. Does the MDC have automated field reporting capabilities, allowing users to enter incident, accident, citation, and field interview information?

2. Are contact names part of the central names table?

3. Is involved property part of the central property table?

4. Are involved vehicles part of the central vehicle table?

5. Does return information from state and local queries automatically populate AFR forms?

6. Can users route workflow assignments directly from the field?

7. Can users temporarily save a form without sending data to the server, then return to it later for completion?

8. Does a form remain active and editable even if connectivity is lost?

9. Can users customize the form header with agency-specific information?

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2.5.3 Automated Field Reporting (AFR)Description Y N T M Comments

10. Can users compose and save narratives and supplemental narratives?

11. Can users populate fields using a drop-down list?

12. Can users create law records from accident forms?


Total Table Score:

2.5.4 Mobile MappingDescription Y N T M Comments

1. Does the system display maps created using ESRI® GIS? How about Google Earth or Google Maps? Please describe in detail.

2.1

Can users view CAD calls on a map of the agency’s jurisdiction?

3. Can the system integrate with AVL modems to display units on the map?

4. Can users click on a map location to view latitude and longitude coordinates?

5. Can users select the category of CAD calls displayed, including:

— my zone— other zone — other agency — all calls

6. Can the agency customize CAD call icons, including shape, color, and size?

7. Can the agency customize the color and fill type of map layers?

8. Does the system provide a toolbar for the following functions:

— view full screen— view entire map— view map layers — view calls— zoom — pan

In the Comments box provided, identify any functions that cannot be performed.

9. Does the mapping screen include a title bar that displays the categories of units and calls, and a time stamp of the most recent update?

10. Can the user click on a call on the map to open the details of the incident?

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2.5.4 Mobile MappingDescription Y N T M Comments


Total Table Score:

2.5.5 Mobile AVL RoutingDescription Y N T M Comments

1. Does the system use ESRI® GIS, Google Earth, or Google Maps to calculate routes? Please describe in detail.

2. Does the system provide driving directions, including travel time and distance?

3. Does the system provide customizable one-touch status buttons for MDC users?

4. Can MDC users calculate routes between addresses, units, and calls?

5. Does the system factor in barriers, such as riverbeds and limited-access highways?

6. Does the system allow agencies to note the location of a Knox-Box®, shut-off valves, and other critical items?

7. Does the system recommend units based on the fastest route, not necessarily the shortest route?

8. Does the system support multiple routes for a single destination based on time, day, season, and events?


Total Table Score:

2.5.6 Voiceless DispatchDescription Y N T M Comments

1. Does the system support voiceless dispatch?

2. Can users update call status and view address and radio log history information?

3. Can users access the following information: — names— incidents— premises information

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2.5.6 Voiceless DispatchDescription Y N T M Comments

— hazardous materialIn the Comments box provided, identify any information that cannot be accessed.


Total Table Score:

2.5.7 Smartphone and Tablet InterfaceDescription Y N T M Comments

1. Can users access (review) system information through a smartphone or tablet interface?

2. Can parking citations, traffic citations, crime reports, field interviews, or CLETS queries be done in the field with smartphone and tablet devices? If not, how soon will these features be supported? Please include full features roadmap.

3. Does the interface provide the following system functions:

— wild card searches — call comments— mapping— unit status— view active and completed calls

In the Comments box provided, identify any functions the system does not provide.

4. Does the interface follow agency-defined data partitioning security parameters?

5. Does system offer a web or app-based tool for the public to access data such as completed calls and user defined statistical data?


Total Table Score:

2.6 Resource Management

2.6.1 Personnel ManagementDescription Y N T M Comments

1. Can the agency track detailed employee

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2.6.1 Personnel ManagementDescription Y N T M Comments

information?2. Can users access information about an

employee’s unique job skills, such as foreign language fluency, CPR certification, or explosives expertise?

3. Can the agency maintain a medical history for each employee, including blood type, allergies, insurance and physician, and medical events?

4. Does the system provide preformatted personnel management reports?


Total Table Score:

2.6.2 Equipment MaintenanceDescription Y N T M Comments

1. Can users track the condition, location, history, and upkeep of department equipment?

2. Can users record future scheduled maintenance?

3. Can users enter notes regarding a piece of equipment?


Total Table Score:

2.6.3 Inventory ManagementDescription Y N T M Comments

1. Can users track consumable items such as ammunition and cleaning supplies?

2. Can users track supplier contact information, ordering instructions, order history, and supplier fulfillment?

3. Can users view an item’s balance, reorder point, and full stock quantity?

4. Does the system provide preformatted inventory management reports?


Total Table Score:

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2.7. Additional Interface Specifications

2.7.1. CLETS and NCICDescription Y N T M Comments

1. Can users perform one inquiry into the system that simultaneously queries multiple local, county, state (CLETS) and NCIC/NLETS databases?

2. Can users import data from CLETS/NLETS responses to CLETS/NLETS masks that update CLETS/NLETS records to eliminate the need to re-type data? For example upon receiving a missing person hit in CLETS can the relevant data be automatically transferred to locate screen without redundant data entry?

(In the Comments box provided, identify any transactions that cannot be performed.)

3. If the user receives an error message, does the system erase the information already entered onto the mask causing the user to have to enter all screen data again?

4. Does the interface have confirmation hit request and hit reply?

5. Does the interface have the ability to place a record in both RMS and CLETS/NLETS with a single entry?If so, which CLETS/NLETS databases?

6. Can the system display photos returned from a query, such as the California DMV system?

7. Can a query return be attached to a CAD call record?

8. Can users forward query returns to other users?

9. Can users forward query returns to MDC’s?

10. Can users forward photos to MDC’s?

11. Can dispatchers run the following queries from the CAD screen:

— driver license— vehicle registration— warrant— name and DOB

(In the Comments box provided, identify any queries that cannot be performed.)

12. Can officers make CLETS inquiries from the MDCs?

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2.7.1. CLETS and NCICDescription Y N T M Comments

(In the Comments box provided, identify any state queries that cannot be performed.)

13. Can users run the following queries from a name record without re-entering information:

— driver history— driver license— wanted person— criminal history— state RAP sheet— NCIC III

(In the Comments box provided, identify any queries that cannot be run from the name record.)

14. Is there an option that will allow a user to input a string format syntax to perform and inquiry or update is a program for that inquiry or update is not already available in the system?

15. Does the vendor have customers that are municipal police agencies in the San Diego County area?

16. Does the system retain CLETS/NLETS inquiries and returns beyond the day the inquiry is made? If so, for how long?

17. Can the system interface with ARJIS (San Diego County records clearinghouse)?

18. Can the system interface transfer data into and out of ARJIS? If so, does a prebuilt interface exist or will this project require a custom interface?

19. Can the system interface with Coplink?


Total Table Score:

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3. Pricing Provide the following pricing information for each component of the proposed solution.

3.1. Pricing – SoftwareRequired ModulesProvide pricing information for all required applications/modules included in the proposed solution. Please use the following or similar pricing format. Pricing should include the following minimum-required software features and capabilities; CAD, RMS, Mobile Data Computing, Crime Analysis, Traffic Analysis, Property and Evidence Tracking, Evidence Barcoding, Personnel Management, Equipment Management, Digital document, audio, video and picture storage, Crime and Community Dashboards, report writing and mapping software solutions. Each of these features and capabilities needs to be fully integrated and offer full data sharing.

Features Price# of user licenses

included in price

Price per additional

user license

$ $$ $

Total Price for Required Modules $Check all the following that are included in the quoted Required Modules price:

☐ Complete integration of all modules with no internal interfaces☐ Site license for all desktop modules☐ First-year maintenance on software ☐ Technical support and customer service☐ Onsite end user training at implementation☐ Ongoing end user and administrative training

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Required InterfacesProvide pricing information for all required interfaces included in the proposed solution.

Check if Existing Interface

Interface Price # of licenses

Price per additional

license☐ E9-1-1 Interface $ $☐ UCR/NIBRS Reporting

Interface$ $

☐ Smartphone and Tablet Interface

$ $

☐ LiveScan Fingerprint Interface $ $☐ CLETS Interface $ $☐ Coplink Interface $ $☐ External Data Queries Interface

(ARJIS)$ $

Total Price for Required Interfaces $

3.2. Pricing – Professional ServicesImplementation Services

Total price for implementation project management $

Check all the following that are included in the quoted implementation and project management price:

☐ Onsite project management services☐ PMP-certified project managers ☐ Code table setup☐ Connection with state database

Total price for software and hardware installation $Check all the following that are included in the quoted software and hardware installation price:

☐ Multiple onsite installation visitsTotal price for travel and per diem $

Total Price for Implementation Services $

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3.2 Pricing - Professional Services (Continued)

Training ServicesTotal price for administrative training $

Check all the following that are included in the quoted administrative training price:☐ User manuals and other training materials☐ Defined timeframe for Go-live☐ Training database that utilizes agency-specific data☐ Complete administrator training☐ Post Go-live refresher training

Total price for end user training $Check all the following that are included in the quoted end user training price:

☐ User manuals and other training materials☐ Post Go-live refresher training☐ Pre-Implementation project team training☐ Access to online training database

Total price for Go-live assistance $Check all the following that are included in the quoted Go-live assistance price:

☐ Post Go-live onsite refresher trainingTotal travel and per diem estimate $

Total Price for Training Services $

Total Price for Implementation and Training Services $

3.3. Pricing – Hardware

Unit Price Quantity Extended Price

Server $ $Other Hardware $ $

Total Price for Hardware $

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3.4. Pricing – Warranty, Maintenance, and Support

SupportStandard Business

Hours24/7

Support

First-year support (12 months) $ $

Second-year support (required modules) $ $

Total Price for Warranty, Maintenance, and Support $

3.5. Pricing – Summary

Inclusions Price

Total Modules $

Total Interfaces $

Total Professional Services $

Total Hardware $

Total Support $

Total Data Conversion $

Grand Total $

Vendor is required to provide an authorized signature certifying that the submitted bid includes ALL costs associated with the proposed project.

Name and title ________________________________________________

Signature ________________________________________________

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