WEB EDITION VOLVO ON CALLaz685612.vo.msecnd.net/pdfs/f6415e306dc14a274c63a950c9c1...system, Volvo On...

WEB ED IT ION

VOLVO ON CALL

DEAR VOLVO OWNERThank you for choosing Volvo On Call.

This document describes the functionality of thesystem, Volvo On Call. An active subscription isrequired to operate the system.

The specifications, design features and illustra-tions contained in this supplement are not bind-

ing. We reserve the right to make modificationswithout prior notice.

Best regards

Volvo Car Corporation

Table of contents

2 * Option/accessory, for more information, see Introduction.

01

01 VOLVO ON CALL (VOC)Volvo On Call*............................................. 5Overview of Volvo On Call*......................... 6Using Volvo On Call*................................... 6Available Volvo On Call* functions.............. 7Comfort services with Volvo On Call*......... 8Volvo On Call* mobile app.......................... 8Remote heater start* via SMS................... 10Remote heater start* via SMS................... 11Safety services with Volvo On Call*.......... 12Manual safety service with Volvo OnCall*........................................................... 12Call roadside assistance with Volvo OnCall*........................................................... 13Security services with Volvo On Call* ...... 13Unlock the car via the Volvo On Call*service centre ........................................... 14Menu options with Volvo On Call*............ 15Volvo On Call* message in the display..... 15Volvo On Call* availability......................... 16Phone number for the Volvo On Call*service centre ........................................... 18PIN code for Volvo On Call*...................... 19Change of ownership for cars with VolvoOn Call*..................................................... 19Personal data............................................ 20

Table of contents

3

VOLVO ON CALL (VOC)

01 VOLVO ON CALL (VOC)

01

* Option/accessory, for more information, see Introduction. 5

Volvo On Call*Volvo On Call (VOC)* is an additional serviceto which Volvo owners can subscribe. Thesubscription consists of safety, security andcomfort services.

The VOC system is linked to the car's SRSand alarm systems and the other systems inthe car (e.g. locks and climate control). Thecar has a built-in modem for communicationbetween the car and VOC's services. Map(p. 16) shows the countries where the sys-tem is available. Contact a Volvo dealer forcurrent information, since the map maychange. The subscription's services/offer aredependent on the market. Contact a Volvodealer for information about which servicesare applicable in a particular country.

AvailabilityOnce the remote control key has beenremoved from the car, the system's functionsare available continuously for 5 days and thenonce per hour during the following 17 days.After a total of 22 days the system will bedeactivated until the car is started.

The system uses GNSS (Global NavigationSatellite System) to locate the car. The car'sbuilt-in modem is used for contact with theVOC service centre and VOC mobile app.

WARNING

The system only works in areas whereVOC's partners have mobile coverage andin markets where the service is available.

Just as with mobile phones, atmosphericdisturbances or sparse transmitter cover-age may lead to connection being impos-sible, e.g. in sparsely populated areas.

SubscriptionA subscription is initiated in connection withthe purchase of the car when the system isactivated. The subscription has a time limitbut can be extended, and validity is marketdependent.

Comfort services• Volvo On Call mobile app (p. 8).

• Remote heater start via SMS (p. 10).

Safety services• Automatic alarm (p. 12).

• Manual alarm (p. 12).

• Roadside Assistance (p. 13).

Security services• Theft Notification (p. 13).

• Stolen Vehicle Tracking (p. 13).

• Remote Door Unlock (p. 13).

• Remote Vehicle Immobiliser (p. 13)1.

NOTE

All calls with the VOC Service Centre willbe recorded.

Information on the InternetFor more information on Volvo On Call seesupport.volvocars.com.

Using a personal Volvo ID it is possible to login to the mobile app (p. 8). Read theowner's manual section Volvo ID to readabout its advantages and how to create aVolvo ID.

Related information• Overview of Volvo On Call* (p. 6)

• Using Volvo On Call* (p. 6)

• Available Volvo On Call* functions(p. 7)

• Volvo On Call* availability (p. 16)

• Phone number for the Volvo On Call*service centre (p. 18)

• PIN code for Volvo On Call* (p. 19)

• Personal data (p. 20)

1 Certain markets.

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http://support.volvocars.com


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Overview of Volvo On Call*Overview of buttons and displays.

Related information• Using Volvo On Call* (p. 6)

• Menu options with Volvo On Call*(p. 15)

• Volvo On Call* message in the display(p. 15)

Using Volvo On Call*The Volvo On Call (VOC) system is enabled bypressing one of the two buttons on the roof,or by selecting from the menu source.

VOC is automatically started when the car'ssafety system is triggered, e.g. in an accidentin which the activation level is reached for theseatbelt tensioners or airbags. Contact isestablished between the car and the VOCservice centre, who will send appropriateassistance to the car's location.

SOS button - in the event of emergencysituationsPress the SOS button on the roof for at least2 seconds in order to activate the manualalarm service.

Alternatives to the SOS buttonIn the normal view for MY CAR, press OK/MENU and select Settings Volvo On Call

SOS.

ON CALL button - in the event of aproblem with the carPress the ON CALL button on the roof for atleast 2 seconds in order to activate the serv-ice and establish contact with the VOC serv-ice centre, see Available Volvo On Call* func-tions (p. 7).

Alternatives to the ON CALL buttonIn the normal view for MY CAR, press OK/MENU and select Settings Volvo On Call

On Call.

NOTE

The SOS button must only be used in theevent of accident, illness or an externalthreat against the car and its passengers.The SOS function is only intended foremergency situations. Abuse may lead tosupplementary charges.

The ON CALL button can be used for allother services, including roadside assis-tance.

Cancelling a serviceA service that has been started can be stop-ped within 10 seconds with one press on theEXIT button.

SettingsPossible options and settings in the menusystem (p. 15).

• Key lock - decide when the SOS and ONCALL buttons should be activated. Thefunction means that the buttons are onlyactivated if the remote control key is inposition I or II, or if the engine is running.

• Activate service - Used to activate sub-scription and gain access to the service.

Activate subscription status shows that theVOC system needs to be activated at a Volvo

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}}* Option/accessory, for more information, see Introduction. 7

workshop before the car owner can be regis-tered for the subscription.

Related information• Menu options with Volvo On Call*

(p. 15)


• Overview of Volvo On Call* (p. 6)

• Remote heater start* via SMS (p. 11)

• Manual safety service with Volvo On Call*(p. 12)

• Call roadside assistance with Volvo OnCall* (p. 13)

• Unlock the car via the Volvo On Call*service centre (p. 14)

Available Volvo On Call* functionsOverview of available Volvo On Call (VOC)functions via the VOC service centre and VOCmobile application.

Service Serv-ice

Centre

AppA

Remote heater start X

Automatic alarm X

Manual alarm X

Roadside assistance X X

Theft Notification (TN) X X

Stolen Vehicle Tracking(SVT)

X

Remote Door Unlock(RDU)

X X

Remote locking X

Remote Vehicle Immo-biliserB

X

Remote engine start(ERS)B, C

X

Locating the car X X

The car's instrumentpanel

X

Service Serv-ice

Centre

AppA

Driving journal X

Vehicle information X

Battery and chargingstatusD

X X

Set charging for spe-cific timesD

X

Reminder to plug in thecharging cableD

X

PreconditioningD X

Send destination tocarE

X

A Certain functions are not available on all car models.B Certain markets.C Certain cars with automatic gearbox.D Only applies to V60 PLUG-IN HYBRID and S60L Twin

Engine.E Sensus Navigation is required.

Related information• Comfort services with Volvo On Call*

(p. 8)

• Safety services with Volvo On Call*(p. 12)


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• Security services with Volvo On Call*(p. 13)

• Volvo On Call* mobile app (p. 8)

Comfort services with Volvo On Call*Comfort services via phone, such as remoteheater start* via SMS or communicating withthe car via the mobile app.

A mobile application makes it possible forVolvo On Call users to maintain contact withtheir parked car via an iPhone, WindowsPhone or Android phone. The mobile app canlocate the car, remotely lock the car andremotely start the engine, see informationabout fuel level and much more.Read moreabout the app (p. 8).

Cars equipped with fuel-driven engine blockheater and passenger compartment heater incombination with Volvo On Call offer thesame setting options for the heater as insidethe car using a normal mobile phone. Readmore about Remote heater start via SMS(p. 10).

Related information• Available Volvo On Call* functions (p. 7)

Volvo On Call* mobile appAs a Volvo On Call user the car owner hasaccess to a mobile application that enableshim/her to maintain contact with the parkedcar via mobile phone.

Certain functions are not available on all carmodels.

The mobile application is continuously upda-ted which may mean that this informationdoes not reflect available functionality. Formore information on Volvo On Call seesupport.volvocars.com.

The mobile application is available for iPhone,Windows Phones and Android phones. Youcan download it from the Apple AppStore,Windows Phone Store or Google Play.

A personal Volvo ID is required to use themobile app and online services from Volvo.

Read the owner's manual section Volvo ID toread about its advantages and how to createa Volvo ID.

Locating the carThe position of the car is shown on a mapand there is the option to receive directions tothe car. There is also a digital compass thatpoints the driver in the right direction. It ispossible to activate the car's horn and direc-tion indicators in order to facilitate the search.



01

}}9

Send destination to carWith the mobile app, the "Send to Car" func-tion can be used to send a destination (suchas hotels, shops, cinemas, restaurants andpetrol stations) to the car. Destination posi-tion is then available in the car's navigationsystem2. If the car's navigation system is notfactory installed, the car's configurationneeds to be updated by a Volvo dealer sothat the VOC app knows that it can send adestination to the car. For instructions for theSend to Car function, seesupport.volvocars.com.

The car's instrument panelThis function provides the driver with accessto a range of information: fuel level, remainingmileage with existing fuel quantity, averagefuel consumption, average speed, and read-ings from the odometer and trip meter.

Checking the carThe mobile app carries out a "health check"of the car and displays the status of lampbulbs, brake fluid, coolant and oil level.

Driving journalDetailed information on each journey duringthe last 40 days can be downloaded andsaved. There is also the option to export all orselected journeys from the mobile application

in spreadsheet format and send this to anemail address. This is suitable for travel onofficial business, for example.

There is the option to deactivate the drivingjournal. In which case the car does not sendany log information after each completedjourney.

Vehicle informationBasic data about the car such as model, reg-istration number and VIN number are easilyaccessible.

Anti-theft warningIf the car alarm is activated the driver isadvised of this via the mobile.

Remote locking of doorsStatus for all doors and windows is shown.The driver can lock and unlock the car. Forsecurity reasons the password for the appli-cation is always required to remotely unlockthe car. Your personal Volvo ID is used aspassword.

Remote heater startIf the car is equipped with a parking heaterthen it can be started immediately or pro-grammed to start at two different time points.

Engine remote start3

Remote start (ERS – Engine Remote Start)means that the car's engine can be startedremotely in order to warm up/cool down thepassenger compartment to comfort tempera-ture before departure. To be able to driveaway with the car the drive mode must beactivated, this is performed in the same wayas when starting the engine. Read in theowner's manual, section Starting the engine,to see how the engine is started.

The air conditioning starts with automatic set-tings. A remote-started engine is activated fora maximum of 15 minutes, then it is switchedoff. After 2 activations of remote start theengine must be started in the normal waybefore remote start can be used again.

Engine remote start is only available in carswith automatic gearbox and cars that have abonnet switch4 installed.

2 Applies to Sensus Navigation.3 Certain car models and markets.4 Available in the XC60, cars with alarm, most cars with 4-cylinder engines or if ERS is selected for new construction.


||01 VOLVO ON CALL (VOC)

01


WARNING

To remote-start the engine, the followingcriteria must be met:

• The car must be supervised.

• There must be no people or animalsinside or around the car.

• The car must not be parked in aclosed, unventilated area - the exhaustgases may seriously injure humansand animals.

NOTE

Follow local/national rules/regulations onidling. Also observe local/national rulesand regulations on noise levels when theengine is running.

Battery and state of charge5

See how much charge the hybrid battery hasand whether charging is in progress.

Set charging for specific times5

Charging does not need to be started imme-diately when the charging cable is connected.It is possible to use the mobile app to set thetime when charging can take place.

Reminder to plug in the charging cable5

Option to activate a reminder in the mobileapp to plug in the charging cable if it hasbeen forgotten after parking the car.

Preconditioning5

Preconditioning prepares the car's drive sys-tems and the passenger compartment beforedeparture so that both wear and energyneeds during the journey are reduced. Themobile app is used in the same way as forremote heater start.

Related information• Available Volvo On Call* functions (p. 7)

• Comfort services with Volvo On Call*(p. 8)


Remote heater start* via SMSCars equipped with fuel-driven engine blockheater and passenger compartment heater incombination with Volvo On Call offer thesame setting options for the heater as insidethe car using a normal mobile phone. It ispossible to configure the timer settings bysending the desired setting using a mobilephone, see remote heater start (p. 11).

Being able to control the heater in the carwith your mobile phone means effortlessoperation of the heater, increasing the com-fort experience at a cost of an SMS.

The heater function has two times, in thedescription called T1 and T2. These showwhen the car has reached the set tempera-ture. To ensure that only the authorised usercan control the heater, the SMS messagemust contain the car's registration number6

followed by the Volvo On Call system's PINcode.

Related information• Remote heater start* via SMS (p. 11)



5 Only applies to V60 PLUG-IN HYBRID and S60L Twin Engine.6 The registration number can contain both uppercase and lowercase letters.

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Remote heater start* via SMSThe heater in the car is controlled via SMS.

NOTE

Exercise caution with where the car isparked when remote start of the heater isused since the heater emits exhaustfumes.

NOTE

Each subcommand is followed by a #character. The message should be writtenas a string without spaces and finishedwith a # character, e.g. # PIN code # 1 #

Phone numberThe message must be sent to the followingnumber: +46 70 903 20 40. For some mobilephones, it is possible to create a messagetemplate in order to facilitate simpler andfaster operation.

Direct commandsTo start the heater directly:

1. Enter the car's registration number fol-lowed by # PIN code # 1 #

2. Send the message.

If the heater is running and shall be deacti-vated immediately:



Time commandsIf a new time shall be added then the mes-sage is ended with the desiredtime, e.g. 17307.

Change and activate T1:

1. Enter the car's registration number fol-lowed by # PIN code # 11 # Time #


Change and activate T2:

1. Enter the car's registration number fol-lowed by # PIN code # 12 # Time #


If activation of a previously entered time isrequired:

Activate T1:



Activate T2:



To cancel a previously scheduled heater startthe set time must be deactivated.

To deactivate T1:



To deactivate T2:



If the heater does not startThere are situations where the heater cannotstart via SMS. In which case, an SMS is sentwith the text "The heater could not start!" tothe mobile number that attempted to initiatethe service.

Related information• Remote heater start* via SMS (p. 10)



7 The time is always rounded to the nearest 5-minute interval.

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Safety services with Volvo On Call*Automatic and manual alarm as well as callingroadside assistance are safety services availa-ble for Volvo On Call (VOC). Safety servicesare used for alarms in the event of accident oremergency situation.

Automatic alarmWhen the car's safety system is triggered,e.g. in an accident in which the activationlevel is reached for the seatbelt tensioner orairbags, a signal will be automatically sent toVOC Service Centre. The following will occur:

1. A message will be automatically sentfrom the car to VOC Service Centre.

2. The VOC Service Centre then establishesverbal contact with the car's driver andtries to find out the extent of the collisionand the need for help.

3. The VOC Service Centre then contactsthe necessary assistance (police, ambu-lance, towing, etc.).

If verbal contact cannot be established, theVOC Service Centre contacts the relevantauthorities that assist with appropriate action.

Manual alarmContact the VOC Service Centre to requesthelp in emergency situations, see alarm man-ually (p. 12).

Roadside assistanceCall for help in the event of e.g. a puncture,fuel shortage or discharged battery, see Callroadside assistance (p. 13).

A separate subscription may need to betaken out for the roadside assistance service.

Emergency numberWhen the alarm service is activated the sys-tem attempts to establish contact with theVOC Service Centre. If this is not possiblethen the call is routed to the designatedemergency number for the area where the caris located8.


Manual safety service with Volvo OnCall*Contact the Volvo On Call (VOC) Service Cen-tre to call for assistance in emergency situa-tions

To alert the VOC service centre manually:

1. Press the SOS button (p. 6) for at least2 seconds to call for help in the event ofillness, external threat to the car or pas-sengers, etc.

2. The VOC Service Centre receives a mes-sage on the need for assistance andinformation about the car's position.

3. The VOC Service Centre establishes ver-bal contact with the driver and agrees onwhat assistance is required.

If verbal contact cannot be established, theVOC Service Centre contacts the relevantauthorities that assist with appropriate action.

Related information• Safety services with Volvo On Call* (p. 12)


8 Applies to certain markets.


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}}* Option/accessory, for more information, see Introduction. 13

Call roadside assistance with VolvoOn Call*Call for help in the event of e.g. a puncture,fuel shortage or discharged battery.

1. Press the ON CALL button (p. 6) for atleast 2 seconds.

2. The VOC Service Centre establishes ver-bal contact with the driver and agrees onwhat assistance measure is required.

Related information• Safety services with Volvo On Call* (p. 12)


Security services with Volvo On Call*Volvo On Call (VOC) provides assistance inthe event of break-in or theft of the car, andcan remote lock the car if the keys have beenlost or locked in.

Security services are designed to minimisethe risk of the owner losing his/her car. If thecar is stolen, it can also be traced and possi-bly deactivated.

If the car is de-energised then VOC's sparebattery engages.

In addition to safety and security services,certain markets offer an enhanced securitysystem as an option:

Security system certified in accordance withStichting VbV which fulfils the requirements inaccordance with Track & Tracing, TT039, 10.

Theft Notification (TN)VOC sends a signal automatically to the VOCservice centre in the event of break-in or theft(if the car's alarm system has been activated).

If the car's alarm system is activated then theVOC Service Centre will be notified automati-cally after a certain time. If the alarm isswitched off using the remote control keythen the service will be interrupted.

Stolen Vehicle Tracking (SVT)If theft or other unauthorised use of the carhas been discovered, then the car's owneralong with the police and the VOC servicecentre agree that the car should be traced.The VOC service centre sends a message tothe car to determine the car's position. Fol-lowing which, the police or other authority arecontacted.

NOTE

This also applies if the car has been stolenusing the associated remote control key.

Remote Door Unlock (RDU)If the car's remote control key has been lostor locked in the car, it is possible to remotelyunlock the car within the next 5 days assistedby the VOC Service Centre after the requiredverification with PIN code has beenapproved. Following which, the VOC Service

9 Only applies to the Netherlands.10 Does not apply to the V40/V40 Cross Country.

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Centre unlocks the car remotely according toagreement.

Remote Vehicle Immobiliser11

Monitoring and deactivation of a stolen car.

If the car is stolen then the owner or authori-ties contact the VOC Service Centre.

NOTE

This also applies if the car has been stolenusing the associated remote control key.

After having been in contact with the authori-ties, the VOC service centre then deactivatesthe remote control keys in order to preventthe car from being started. A deactivated carcan only be restarted by contacting the VOCService Centre and when the required verifi-cation with PIN code has been approved. Fol-lowing which, the VOC Service Centre per-forms activation of the car.

Related information• Phone number for the Volvo On Call*

service centre (p. 18)


Unlock the car via the Volvo On Call*service centreThe car can be remotely unlocked with assis-tance from the VOC service centre.

1. Contact VOC service centre (p. 18).

2. When the VOC Service Centre has veri-fied the car's owner or other authorisedindividual using the PIN code, an unlock-ing signal is sent to the car according toagreement.

3. The boot lid/tailgate must be opened inorder to unlock the doors. Press twice onthe touch button or pull the handle.

NOTE

If the boot lid/tailgate does not open withina time predefined by the VOC ServiceCentre, the boot lid/tailgate will berelocked.

4. When the doors are opened, the car'salarm system will be triggered. Switch offthe alarm by pressing the unlock buttonon the remote control key or insert theremote control key into the ignitionswitch.

NOTE

If, for example, the car is parked in a park-ing garage, the remote unlocking functionmay possibly be disrupted due to poorreception.

Related information• Security services with Volvo On Call*

(p. 13)



11 Certain markets.

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Menu options with Volvo On Call*Overview of possible options and settings inthe Volvo On Call (VOC) system's menu.

To access the menu: Press the MY CAR but-ton, press MY CAR again to open the short-cut menu where the VOC menu is available.

Dealer information

SOS

On Call

Key lock

Lock/Unlock SOS andOn Call buttons

Activate subscription

Activate service



• Overview of Volvo On Call* (p. 6)

Volvo On Call* message in the displayVolvo On Call (VOC) automatically shows theinformation message if necessary.

• Could not find vehicle position - seeAvailability (p. 5).

• Service temporarily unavailable - seeAvailability (p. 5). The message is shownin the screen.

• Volvo On Call Service required - VOCsystem disengaged. Contact a Volvodealer for assistance. The message isshown in the combined instrument panel.

• Volvo On Call subscription will soonexpire - VOC subscription will soonexpire. Contact a Volvo dealer. The mes-sage is shown in the combined instru-ment panel.

Related information• Overview of Volvo On Call* (p. 6)

• Volvo On Call* (p. 5)

• Menu options with Volvo On Call* (p. 15)


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Volvo On Call* availabilityMap of areas where Volvo On Call is available.The service is being continuously expanded

and the system will be offered in a large num-ber of countries. Contact a Volvo dealer forup-to-date information.

Volvo On Call is available in the areas marked in grey.


01


Related information• Phone number for the Volvo On Call*

service centre (p. 18)


01


Phone number for the Volvo On Call*service centre

Country Dialling in home country Dialling abroad

Sweden 020 55 55 66 +46 31 51 83 35

Norway 800 30 060 +47 22 32 39 50

Denmark 070 21 50 53 +45 70 21 50 53

UK 0800 587 9848 +44 20 860 39 848

Italy 02 26629 271 +39 02 26629 271

Finland 09 374 77 310 +358 9 374 77 310

France 0810 800 454 +33 1 49 93 72 79

The Netherlands 020 851 2278 +31 20 851 2278

Belgium 02 773 62 22 +32 2 773 62 22

Luxembourg (customer centre in Belgium) +32 2 773 62 22 +32 2 773 62 22

Poland +48 22 537 43 43 +48 22 537 43 43

Portugal (customer centre in France) +33 810 800 454 +33 1 49 93 72 79

Germany 089 20 80 1 87 47 +49 89 20 80 1 87 47

Spain 091 325 5509 +34 91 325 5509

Switzerland 044 283 35 70 +41 44 283 35 70

Russia +74 9 57 80 50 08 +74 9 57 80 50 08

Austria +43 1 525 03 6244 +43 1 525 03 6244


01


PIN code for Volvo On Call*The PIN code is used for security purposesand to identify the individual authorised toperform Volvo On Call (VOC) services.

The four-digit PIN code that is sent to the carowner when the dealer activates the sub-scription is used for security reasons to iden-tify the individual authorised to perform cer-tain VOC services, e.g. unlock the car viaVOC service centre (p. 13) or create anaccount for the mobile app (p. 8).

Forgotten or change of PIN codeIf the PIN code has been forgotten or needsto be changed (e.g. when buying a used car),contact a dealer or press on the ON CALLbutton in the car. The new code will be sentto the car owner.

Incorrect PIN code has been entered forthe app repeatedlyThe account will be locked after incorrectlyentering the PIN code ten times in a row. Anew PIN code must be selected in order to beable to use the app again, and a new appaccount created by following the same proc-ess as when the app account was previouslycreated.

Related information• Security services with Volvo On Call*

(p. 13)


• Change of ownership for cars with VolvoOn Call* (p. 19)

Change of ownership for cars withVolvo On Call*In the event of change of ownership of a car itis important to change the owner of the VolvoOn Call (VOC) service.

Closing the VOC serviceContact a Volvo dealer in the event of changeof ownership in order to close the service.The dealer cancels the subscription and dele-tes the service history. The service can alsobe terminated with VOC's mobile app.

In the event of change of ownership it isimportant to reset personal settings in the carto the original factory settings12, see Changeof ownership, in the owner's manual.

Starting the VOC serviceBuying a used car with VOC:

The new owner contacts his/her dealer whotransfers the remaining time of the subscrip-tion to the new owner. It is important that thecontact details are updated for VOC to work,and that the previous owner does not haveaccess to perform services in the car. Thenew owner is given a personal four-digit PINcode, which is required to identify him/her asthe owner (or another authorised person) inorder to gain access to certain services.


01

20

Personal dataPersonal data that are processed in connec-tion with the Volvo On Call (VOC) service.

Volvo's sales companies, see table below,and Volvo Personvagnar AB, are responsiblefor the personal data processed in connec-tion with the service. All processing is per-formed in accordance with good practice andlegislation in force with regard to the process-ing of personal data.

Country Sales companies

Belgium Volvo Cars NV

UK Volvo Car UK Ltd

France Volvo Automobiles FranceSAS

The Nether-lands

Volvo Cars Nederland B.V.

Italy Volvo Auto Italia S.p.A.

Norway Volvo Personbiler NorgeAS

Poland Volvo Car Polska Sp. zo.o.

Portugal Volvo Car Portugal S.A.

Country Sales companies

Russia Limited Liability CompanyVolvo Cars

Spain Volvo Car España S.L.

Sweden Volvo Personbilar SverigeAB

Germany Volvo Car Germany GmbH

Finland Volvo Auto Oy Ab

Denmark Volvo Personvagne Dan-mark A/S

Austria Volvo Car Austria GmbH

Switzerland Volvo Automobile(Schweiz) AG

Purpose of the data processingPersonal data are used by Volvo with cooper-ating partners, both within and outside theEU/EEA, in order to provide and develop theservice.

What personal data are processed?The personal data processed belong mainlyto the following three categories.

• Personal data that the customer providesin connection with activation of the serv-ice and in other contacts with Volvo such

as name, address, phone number, type ofservice and its duration.

• Information is sent automatically from thevehicle when a certain event covered bythe service occurs. This type of messagecontains vehicle ID (VIN), the time whenthe service is used, type of service,whether the airbags have been deployed,whether the seatbelt tensioners havebeen deployed, current amount of fuel,current temperature inside and outsidethe vehicle, whether doors and windowsare locked or opened as well as the vehi-cle's last six locations with speed anddirection.

• Other information that can be linked tothe customer includes phone calls withpeople in the vehicle, the service centrethat supplied the service and records cre-ated by the service centre operator.

Who may have access to the personaldata?Volvo uses subcontractors in order to providethe service. These subcontractors work onbehalf of Volvo and may only process per-sonal data to the extent required in order toprovide the service. All subcontractors arebound by agreements requiring them toobserve confidentiality and to treat personaldata in accordance with legislation in force.

12 Only applies to cars that can be connected to the Internet.


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Screening proceduresThe personal data required to supply theservice are stored during the agreementperiod and thereafter for as long as requiredin order for Volvo to fulfil its obligations inaccordance with the law and other statutes.Data generated during the events covered bythe service are deleted three months after theincident occurred.

Correction and extracts from theregisterPrivate individuals are entitled to request thatinaccurate information be corrected and toobtain extracts from the register that showwhat personal data are being processed. Tocorrect personal data, please contact Volvo'scustomer service. A request for an extractfrom the register must be made in writing andbe signed by the applicant, and include infor-mation on name, address and customer num-ber. The request must be sent to Volvo Per-sonvagnar AB, Data Protection Officer, Dept.50090, HB3S, 405 31 Göteborg, Sweden.

Consent to the processing of personaldataBy activating the subscription in accordancewith what is stated in the instructions in thisdocument, the user agrees to the processingof personal data that is carried out in connec-tion with the VOC service.


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