WEB ED IT ION

VOLVO ON CALL WITH SENSUS CONNECT

WELCOME TO THE WORLD-WIDE FAMILY OF VOLVO OWNERS.We trust that you will enjoy many years of safedriving in your Volvo, an automobile designedwith your safety and comfort in mind. We encour-age you to familiarize yourself with the equipmentdescriptions and operating instructions in thismanual.

We also urge you and your passengers to wearseat belts at all times in this (or any other) vehicle.And, of course, please do not operate a vehicle ifyou may be affected by alcohol, medication or

any impairment that could hinder your ability todrive.

Your Volvo is designed to meet all applicable fed-eral safety and emission standards. If you haveany questions regarding your vehicle, please con-tact your Volvo retailer or see the section "Con-tacting Volvo" in this manual's "Introduction"chapter for information on getting in touch withVolvo in the United States and Canada.

Contents

2 * Option/accessory, for more information, see Introduction.

01

01 Volvo On Call with SensusConnect

Volvo On Call (VOC)*................................... 5Volvo On Call overview............................... 6Using Volvo On Call.................................... 6Volvo On Call (VOC)* functions................... 7Convenience services for VOC .................. 8Volvo On Call mobile app........................... 8Volvo On Call security services ................ 10Contacting the VOC customer servicecenter manually......................................... 10Using roadside assistance........................ 11Volvo On Call safety services................... 11Remote door unlock................................. 12Menu options for Volvo On Call *.............. 12Volvo On Call display messages............... 13Volvo On Call geographic coverage......... 13Volvo On Call customer service centerphone number........................................... 14Volvo On Call PIN code............................ 15Changing ownership of a vehicle withVolvo On Call............................................ 15Personal information................................. 15

Contents

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VOLVO ON CALL WITH SENSUS CONNECT

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}}* Option/accessory, for more information, see Introduction. 5

Volvo On Call (VOC)*VOC is an integrated, subscription-basedsystem that provides emergency, roadsideassistance and security services.

VOC is connected to the vehicle's airbag andalarm systems. The vehicle has an integratedGlobal System for Mobile Communications(GSM) module that handles communicationbetween the vehicle and the VOC customerservice center.

The Volvo On Call buttons

The SOS and ON CALL buttons form thebasis for communication between the vehicleand the VOC customer service center.

• SOS button: press in emergency situa-tions.

• ON CALL button: press to contact thecustomer service center when roadsideassistance is required.

See also Using Volvo On Call (p. 6) foradditional information.

AvailabilityFrom the time that the remote key has beenremoved from the vehicle, VOC's functionsremain available for 5 full days and subse-quently once an hour for the following22 days. After 22 days have elapsed, the sys-tem will remain switched off until the engineis started.

VOC uses GPS (Global Positioning System) tolocate the vehicle and its integrated GSMmodule to enable communication with theVOC customer service center.

WARNING

The system can only function in areaswhere there is adequate cellular networkcoverage.

Just as in the case of cell phones, atmos-pheric disturbances or areas with relativelyfew GSM transmitters can make it impos-sible for VOC to make a connection, forexample, in rural areas.

SubscriptionsA free trial subscription is initiated when thevehicle is purchased and VOC is activated.The subscription has a time limit but can beextended by contacting your Volvo retailer.

Convenience services• The VOC mobile app.

Safety services• Automatic alarm.

• Manual alarm.

• Roadside assistance.

Security services• Theft notification.

• Remote door unlock.

• Remote vehicle immobilizer.

Change of ownersWhen the vehicle changes owners, it isessential to transfer the VOC subscription tothe new owner, see Changing ownership of avehicle with Volvo On Call (p. 15).

Information on the InternetGo to www.volvocars.com/us/voc orwww.volvocars.com/ca for additional infor-mation about Volvo On Call.

Volvo IDA personal Volvo ID makes it possible to e.g.,log onto the VOC mobile app. Your SensusInfotainment supplement contains informationabout creating a Volvo ID and the features itoffers.

Geographic coverageVolvo On Call is available in the United Statesand Canada.

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6 * Option/accessory, for more information, see Introduction.

Related information• Volvo On Call overview (p. 6)

• Using Volvo On Call (p. 6)

• Volvo On Call (VOC)* functions (p. 7)

• Volvo On Call geographic coverage(p. 13)

• Volvo On Call customer service centerphone number (p. 14)

• Volvo On Call PIN code (p. 15)

• Personal information (p. 15)

Volvo On Call overviewThe following is an overview of the Volvo OnCall controls.

SOS/ON CALL buttons in the ceiling consoleabove the rear-view mirror, and center consolecontrols

Related information• Volvo On Call (VOC)* (p. 5)

• Using Volvo On Call (p. 6)

• Menu options for Volvo On Call * (p. 12)

• Volvo On Call display messages (p. 13)

Using Volvo On Call

Automatic alarmIn the event of an accident in which the seatbelt pretensioners, airbags or the inflatablecurtains have been triggered, a signal istransmitted automatically to the VOC cus-tomer service center, who send the appropri-ate type of assistance (ambulance, police,etc.) to the site.

The SOS button: emergency situationsPress and hold the SOS button for approx.2 seconds to activate the manual alarm func-tion.

Alternative to the SOS buttonIn the MY CAR normal view, press OK/MENU and select Settings Volvo On Call

SOS.

The ON CALL button: roadsideassistancePress the ON CALL button for approx.2 seconds to activate the roadside assistancefunctions, see Volvo On Call (VOC)* functions(p. 7).

Alternative to the ON CALL buttonIn the MY CAR normal view, press OK/MENU and select Settings Volvo On Call

On Call.

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NOTE

The SOS button should only be used in anemergency situation such as an accident,illness or in the event of a threat to theoccupants of the vehicle. Misusing thisbutton could result in extra charges.

The ON CALL button can be used for all ofthe other VOC services, including roadsideassistance.

Canceling a callA service call that has been initiated can becancelled within 10 seconds by pressing theEXIT button on the steering wheel keypad orthe center console.

SettingsPossible settings in the menu system include:

• Key lock: choose when the SOS and ONCALL buttons are to be activated. Thisfunction only allows the buttons to beactivated when the ignition is in I, II or ifthe engine is running.

• Activate subscription

• Deactivate subscription

• Activate service: use to activate supple-mentary services such as roadside assis-tance.

Related information• Menu options for Volvo On Call * (p. 12)

• Volvo On Call display messages (p. 13)

• Volvo On Call overview (p. 6)

• Contacting the VOC customer servicecenter manually (p. 10)

• Using roadside assistance (p. 11)

• Remote door unlock (p. 12)

Volvo On Call (VOC)* functionsThe following table provides an overview ofthe functions that are available from the VOCcustomer service center and the mobile app.Please note that these functions are subjectto change. Contact your Volvo retailer or goto www.volvocars.com/us/voc orwww.volvocars.com/ca for up-to-date infor-mation about the range of Volvo On Call func-tions and services.

Function Cus-tomer

servicecenter

AppA

Automatic alarm X

Manual alarm X

Roadside assistance X X

Theft notification X X

Remote Door Unlock X X

Remote VehicleImmobilizer

X

Engine remote start(ERS)

X

Locating the vehicle X X

Instrument panelinformation

X

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8 * Option/accessory, for more information, see Introduction.

Function Cus-tomer

servicecenter

AppA

Vehicle "checkup" X

Driving logbook X

Vehicle information X

A Some of these functions may not be available for all mod-els.

Related information• Convenience services for VOC (p. 8)

• Volvo On Call safety services (p. 11)

• Volvo On Call security services (p. 10)

• Volvo On Call mobile app (p. 8)

Convenience services for VOCConvenience services are available by usingthe mobile app to e.g., remote-start theengine*, etc.

As a VOC user, a mobile app is available thatenables you to have telephone contact froman iPhone or from Windows/Android phoneswith your vehicle when it is parked. With it,you can locate the vehicle, lock it fromanother location, check the fuel level andmuch more. Read more about this app in thefollowing section.

Related information• Volvo On Call (VOC)* functions (p. 7)

Volvo On Call mobile appAs a VOC user, you can download a mobileapp that enables you to have telephone con-tact with your vehicle when it is parked.

Certain functions may not be available in allmodels.

The mobile app is updated regularly, whichmay result in this information not being com-pletely up-to-date with respect to the func-tionality available. Go towww.volvocars.com/us/voc orwww.volvocars.com/ca for additional infor-mation about the app.

The Volvo On Call mobile app is available forthe iPhone and for Windows/Android phonesand can be downloaded from Apple's App-Store, Windows Phone Store or Google Play.

A personal Volvo ID is required in order to usethe mobile app.

For additional information about the Volvo ID,the features it offers and how to create it, seeowner's information.

Locating the vehicleThe vehicle's location is shown on a map anddirections to the vehicle can be provided.There is also a digital compass to help showthe owner the right direction. When you arewithin approx. 100 yards/meters of the vehi-cle, you can activate its horn and turn signalsto help locate it.

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* Option/accessory, for more information, see Introduction. 9

The vehicle's instrument panelThis function provides information such as:the fuel level, range on the remaining fuel,average fuel consumption, average speedand odometer/trip odometer readings.

Vehicle "checkup"The mobile app monitors the vehicle's condi-tion and provides information about bulbsand the levels of brake fluid, coolant andengine oil.

Driving logbookDetailed information about each trip madeduring the past 40 days can be saved anddownloaded. All or part of this informationcan be exported from the mobile app to aspreadsheet format and sent to an emailaddress. This is very useful for e.g., keepingtrack of business-related driving.

This function can be deactivated, in whichcase the vehicle will not transmit logbookinformation at the end of each trip.

Vehicle informationBasic information such as model, licenseplate number and VIN number are readilyaccessible.

Theft notificationIf the vehicle's alarm is triggered, the ownerwill be informed via his/her cell phone.

Remote door unlockThe status of all doors and windows is provi-ded. The owner can lock/unlock the vehiclefrom another location but for security rea-sons, the app's password is always requiredbefore the vehicle can be unlocked.

Engine remote start (ERS)*1

ERS makes it possible to remotely start theengine using the remote key to enable the cli-mate system to cool or heat the passengercompartment before driving.

When the engine starts, the climate and info-tainment systems will restart using the samesettings as when the engine was switchedoff.

You can choose to let the engine run forbetween 1 and 15 minutes before it automati-cally switches off again. After 2 ERS starts,the engine must be started in the normal waybefore ERS can be used again.

WARNING

Keep the following in mind before usingERS:

• The vehicle should be in view.

• The vehicle should be unoccupied.

• The vehicle must not be parkedindoors or in an enclosed area.Exhaust fumes are harmful to thehealth.

NOTE

Always observe applicable state, provinceand/or local laws regarding engine idlingwhen using ERS.

Related information• Volvo On Call (VOC)* functions (p. 7)

• Volvo On Call PIN code (p. 15)

1 Certain models only.

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Volvo On Call security servicesThe Volvo On Call (VOC) security services areintended to provide assistance in threateningsituations, if you are locked out of your vehi-cle, etc.

If the vehicle's normal electrical system is notfunctioning properly, VOC's reserve batteryprovides the system with current.

Theft notificationA signal will be sent automatically to theVolvo On Call customer service center in theevent of a break-in or theft (if the vehicle'salarm has been triggered).

This service will be interrupted if the alarm isturned off using one of the vehicle's remotekeys.

Remote door unlockIf the vehicle's remote key has been lost orlocked in the car, the doors can be unlockedremotely within the following 22 days withassistance from the VOC customer servicecenter, see Remote door unlock (p. 12).

Remote vehicle immobilizerIf the vehicle has been stolen, the owner orpolice can contact the VOC customer servicecenter to have the vehicle's remote keysimmobilized (deactivated).

NOTE

This applies even if the vehicle has beenunlocked and started with one of itsremote keys.

After contacting the owner/police, the VOCcustomer service center then deactivates theremote keys. Once the engine has beenswitched off, it can only be restarted if theowner/police has given the VOC customerservice center authorization to reactivate theremote keys. Once this authorization hasbeen verified (using your PIN code), the VOCcustomer service center will reactivate theremote keys.

Reserve batteryThe reserve battery's service life is at least1 year. If the battery's charge level goesbelow a certain level, the message On CallService required will be displayed.

If the message remains on the screen, thebattery's capacity should be checked by atrained and qualified Volvo service technician.

Related information• Volvo On Call customer service center

phone number (p. 14)

• Volvo On Call PIN code (p. 15)

Contacting the VOC customer servicecenter manuallyContact the VOC customer service center torequest assistance in emergency situations.

1. Press the SOS button for at least2 seconds to request help in the event ofillness, a threat to the occupants of thevehicle, etc.

2. The customer service center receives asignal for help and information about thevehicle's location.

3. The customer service center attempts toestablish voice contact with the driver todetermine the type of help required.

If voice contact is not possible, the VOC cus-tomer service then contacts the emergencyservices for appropriate action.

Related information• Volvo On Call safety services (p. 11)

• Volvo On Call customer service centerphone number (p. 14)

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Using roadside assistanceYou can request help in the event of a flat tire,if the battery is discharged, etc.

1. Press the ON CALL button for at least2 seconds.

2. The VOC customer service center willestablish voice contact with the driver todetermine the type of assistance that isrequired.

Volvo On Call safety servicesThe Volvo On Call (VOC) safety services canbe used in emergency situations.

Automatic alarmIn the event of certain types of accidents, asignal is transmitted automatically to the VOCcustomer service center, who take appropri-ate action according to the information thatthey receive.

The following occurs if the seat belt preten-sioners, airbags or the inflatable curtains havebeen triggered:

1. A signal is transmitted automatically tothe VOC customer service center withinformation about the vehicle's locationand that an airbag, etc., has been trig-gered.

2. The VOC customer service centerattempts to establish voice contact withthe driver to determine the extent of theaccident and the need for assistance.

3. The VOC customer service center thencontacts the appropriate emergencyservice (police, ambulance, towing, etc.).

If voice contact is not possible, the VOC cus-tomer service then contacts the emergencyservices for appropriate action.

Manual alarmPress SOS to contact the customer servicecenter for help in emergency situations, see

Contacting the customer service center man-ually.

Roadside assistanceRequest help for e.g., flat tires, a dischargedbattery, if you have run out of fuel, etc., seeSummoning roadside assistance.

Emergency numberWhen an emergency call has been initiated,VOC attempts to contact the customer serv-ice center. If this is not possible, the call willbe transferred to the emergency 911 numberinstead.

Related information• Using Volvo On Call (p. 6)

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12 * Option/accessory, for more information, see Introduction.

Remote door unlockIf necessary, your vehicle can be unlockedfrom the customer service center.

1. Contact the VOC customer service centerat 855-399-4691 (this number applies inboth the United States and Canada).

2. After confirming that the caller is the vehi-cle's owner or other authorized person(using your PIN code), the VOC customerservice center sends a signal to the vehi-cle to unlock it.

3. The trunk/tailgate has to be opened tounlock the other doors. Press the rubbertouch pad twice (V60/XC60/XC70) or pullthe handle (S60/S80).

NOTE

If the trunk/tailgate is not opened withinthe time period set by the VOC customerservice center, it will relock.

4. Opening the doors will trigger the alarm.Turn off the alarm by pressing the unlockbutton on the remote key or insert theremote key into the ignition slot.

NOTE

If the vehicle is parked in a garage or othercovered area, remote unlocking may notbe possible due to poor signal reception.

Related information• Volvo On Call security services (p. 10)

• Volvo On Call PIN code (p. 15)

• Volvo On Call mobile app (p. 8)

Menu options for Volvo On Call *The following is an overview of the selectionsand settings available in the VOC system'smenu.

To display the menu, press the MY CAR but-ton on the center console. Press this buttonagain to open a shortcut menu providingaccess to the VOC menu.

Retailer information

SOS

On Call

Key lock

Lock/Unlock SOS andOn Call buttons

Activate subscription

Activate service

Related information• Using Volvo On Call (p. 6)

• Volvo On Call display messages (p. 13)

• Volvo On Call overview (p. 6)

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* Option/accessory, for more information, see Introduction. 13

Volvo On Call display messagesVOC automatically displays information mes-sages when necessary.

The following two messages will be displayedon the center console screen:

• Could not find vehicle position: seeAvailability.

• Service temporarily unavailable: seeAvailability.

The following two messages will appear in theinstrument panel:

• Volvo On Call Service required: thesystem is not functioning properly. Con-tact a trained and qualified Volvo servicetechnician for assistance.

• Volvo On Call subscription will soonexpire: the VOC subscription needs to berenewed. Contact the VOC customerservice center for assistance.

Related information• Volvo On Call overview (p. 6)

• Volvo On Call (VOC)* (p. 5)

• Menu options for Volvo On Call * (p. 12)

Volvo On Call geographic coverageThe map shows the areas in which VOC isavailable. The service is constantly beingexpanded; contact your Volvo retailer for up-to-date information.

However, the system can only function inareas where there is adequate cellular net-work coverage.

Related information• Volvo On Call customer service center

phone number (p. 14)

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Volvo On Call customer service centerphone number

Country Customer service center number

United States and Canada 855-399-4691

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Volvo On Call PIN codeThe PIN code is used for security purposes tohelp identify those persons who are author-ized to use VOC services in a specific vehicle.

The 4-digit PIN code, which was sent to youwhen your Volvo retailer activated your sub-scription, is used for security reasons to helpidentify those persons who are authorized touse certain VOC services such as Remotedoor unlock or to create an account in themobile app.

If you have forgotten or would like tochange your PIN codeIf you have forgotten your PIN code or wouldlike to change it (e.g., if you have purchased apreviously owned Volvo with VOC), contactyour Volvo retailer or press the On Call but-ton in your vehicle. The new code will be sentto you via email.

If an incorrect PIN code has beenentered in the app multiple timesIf a PIN code has been entered incorrectly10 times in a row, the account will be frozen.In order to use the app again, a new PIN codemust be selected and a new app account willhave to be created.

Related information• Volvo On Call security services (p. 10)

• Volvo On Call mobile app (p. 8)

• Changing ownership of a vehicle withVolvo On Call (p. 15)

Changing ownership of a vehicle withVolvo On CallIf the vehicle changes owners, the Volvo OnCall (VOC) service should be cancelled.

Cancelling the VOC serviceIf your vehicle changes owners, contact yourVolvo retailer to cancel the VOC service. Thesubscription will be terminated and the serv-ice history will be erased.

When the vehicle changes owners, all per-sonal settings should be reset to the factorydefaults, see the owner's manual supplement.

Starting the VOC serviceIf you purchase a previously owned Volvowith VOC:

The new owner should contact his/her Volvoretailer to transfer the remaining period of theVOC subscription. All contact informationmust be updated in order for VOC to functionand to ensure that the previous owner is nolonger authorized to use VOC services in thevehicle. The new owner will be given a 4-digitpersonal code, which is used to identifyhim/her as being authorized to approve cer-tain VOC services.

Personal informationPersonal information is gathered for use withthe Volvo On Call service.

Volvo's sales companies (see the followingtable) and Volvo Car Corporation are respon-sible for the personal details used in VOC-related services.

Country Sales company

United States Volvo Cars of North Amer-ica, LLC

Canada Volvo Cars of Canada

Why information is gatheredPersonal information is used by Volvo and itspartners to provide and develop the VOCservice.

Types of personal information gatheredThe primary types of personal informationgathered for VOC-related purposes are:

• Personal information that the customerprovides in connection with the activationof the VOC service and during other con-tact with Volvo, including name, address,telephone number, type of service andthe duration of the service.

• When information about a specific VOC-related event is automatically transmittedfrom the vehicle. A message of this typecontains: the vehicle identification num-

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ber (VIN), time when the service is used,type of service, if airbags have been trig-gered, if the seat belt tensioners havebeen triggered, current fuel level, currenttemperature inside and outside the vehi-cle, whether the doors are locked andwindows are closed and the vehicle's lastsix locations, including speed and direc-tion.

• Other information associated with theowner/driver, such as telephone calls withpeople in the vehicle, the customer serv-ice center that provided the service andnotes made by the customer serviceoperator.

Access to my personal informationVolvo uses sub-contractors to provide theservice. These sub-contractors work onbehalf of Volvo and may only process per-sonal information to the extent necessary toprovide service. All sub-contractors arebound by agreements requiring them toobserve strict confidentiality and to treat per-sonal details in accordance with applicablelegislation.

Deleting personal informationThe personal details required to provide theVOC service are stored during the subscrip-tion period and thereafter for as long as nec-essary in order for Volvo to fulfil its obliga-tions according to legislation and other regu-lations. Information generated during events

covered by the VOC service is deleted threemonths after an event has occurred.

Corrections and register extractsPrivate persons have the right to request cor-rections of incorrect information and to obtainan extract showing the personal informationthat has been processed. Requests forextracts from the register must be submittedin writing and signed by the applicant andinclude name, address and customer num-ber. The request should be posted to:

Volvo Cars of North America, LLC

Customer Care Center

1 Volvo Drive,

P.O. Box 914

Rockleigh, New Jersey 07647

Phone: 1-800-458-1552

Volvo Cars of Canada

National Customer Service

9130 Leslie Street, Suite 101

Richmond Hill, Ontario L4B 0B9

Phone: 1-800-663-8255

Consent to gather VOC-relatedpersonal information

By activating a VOC subscription in accord-ance with the instructions in this document,

the user agrees to the collection of VOC-rela-ted personal information.

TP 17964 (USA & Canada), AT 1420, MY15, Printed in Sweden, Göteborg 2014, Copyright © 2000-2014 Volvo Car Corporation