Web Content Management - Case Study - Tourism Flanders
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Transcript of Web Content Management - Case Study - Tourism Flanders
Case study: Travel & Tourism
Inspire, inform, facilitate and increase loyalty
Tourism Flanders’ overall goal is promote Flanders internationally
as a tourism destination and to increase the number of overnight
stays in Flanders. Their marketing-communication strategy focuses
on inspiring potential travelers and providing easy access to
information about what Flanders offers in the hopes that they book
a flight or stay.
Following the traveler’s decision-making process, the main goal
of their website is to inspire, inform, facilitate book and create
customer loyalty.
Looking for a unified approach
Tomas Vanderplaetse, Online Marketing Manager at Tourism
Flanders, says, “Previously, we worked mostly with microsites and
external landing pages. Each of the 14 markets all worked with their
own web agency and CMS system. This meant that a lot of time and
budget went to selecting these agencies and in developing content
for each market.”
“We decided to centralize this process through a single system, to
reduce costs and to enable all of the markets to work together,”
he continues. “We chose SDL Tridion since we knew we wanted
a system with a strong central approach that provides the same
functionality to all of our sites and the ability to manage languages.
Among the vendors we short-listed, SDL’s BluePrinting capabilities
provided the clearest solution to our objectives,” says Vanderplaetse.
Tourism Flanders
“We chose SDL Tridion since we knew we wanted a system with a strong central approach that provides the same functionality to all of our sites and the ability to manage languages. SDL’s BluePrinting capabilities provided the clearest solution to our objectives.”
Tomas Vanderplaetse
Online Marketing Manager at Tourism Flanders
Web Content Management Solutions: SDL Tridion
Marketer empowerment
Customer experience
www.sdl.comCopyright © 2011 SDL PLC. All Rights Reserved All company product or service names referenced herein are properties of their respective owners.
Tourism Flanders approaches their international
audiences by creating uniquely tailored messages
for all of the regions in which they promote the
beauty of Flanders.
This market specific approach means that regional
teams create and collect the most relevant messages
and offers for the 14 markets in which Tourism
Flanders operates.
Adapting to local markets
Using SDL Tridion, Tourism Flanders now provides
local markets with website design, branding and
navigation, making it easier to provide consistent
navigation and identity for their regional markets.
Local markets have the ability to tailor content for
their target audiences along themes that will appeal
to local audiences.
Regional content editors can provide themes,
images, accommodations and events relevant to
local marketing initiatives.
Integrating with social media
“We recognize that today’s traveler uses external
review sites and other sources for information when
they research and plan their trips. So we’ve included
links on our main site that lead website visitors to
both social media and external review sites.”
“Rather than creating this functionality on our own
site, we decided to use the sites that people already
go to,” says Vanderplaetse. “When someone who
has visited Flanders has a good experience and
reviews a hotel or activity, this positive feedback also
benefits our marketing goals,” he concludes.
Rolling out the site
Following the launch of their US website, Tourism
Flanders will launch thirteen sites in nine languages
to service their regional markets.
“We have been very happy with the implementation
of SDL Tridion by SDL partner, Amplexor. They
clearly know the system very well and were able to
capture our requirements in the implementation,”
concludes Vanderplaetse.