Web CMS Service Update Rick Hill Web CMS Administrator.

Web CMS Service Update

Rick HillWeb CMS Administrator

Strategic Communications

History

• Project started by Provost Henshaw – 2006• Jointly sponsored by IET and University Relations• Product selected – December 2007• 18 month product evaluation• Recommendation report – 2010• Centrally funded campus service – April 2011


Service Goals

• Facilitate creation and management of standards-compliant websites

• Support consistency in messaging, branding and identity across university websites

• Reduce need for specialized skills to build and maintain websites

• Provide a centrally managed, dynamic, flexible campus Web infrastructure

• Meet requirements for Web content accessibility


How is it being used?


What have we done for you lately?

• Enhancements to the standard suite• New modular model deployed in 2011• Provides flexibility in site formatting and function• Easy to create, advanced content• Enhancements to-date include:

Flex pageRSSFAQSlides

Code inclusionFeaturesDrop menusSimple forms

• More enhancements in progress• Model shared at national user group


What have we done for you lately?

• Training/support• Biweekly, on-line training • Web CMS website (http://cms.ucdavis.edu)• Client issue tracking through IET’s Remedy system• Client self-service through IET Knowledge Base• Monthly user group meetings

• Virtual webhosting service• Infrastructure funded by the Web CMS service budget• Currently hosting ~75 sites• ~25 sites managed by the Web CMS service

• Faculty personal/research site support• IET will provide a parallel service to meet faculty needs


How are we doing?

• One size fits many (not all)• ~3 new site requests per week• Client survey completed end of April 2013

• Sent to ~500 service clients• ~180 responded• ~83% completion rate


Survey says

• Trained by • Online by the Web CMS team – 30%• In-person by the Web CMS team – 42%• By someone in my unit – 28%

• Training met your needs• 75% agree

• Web CMS support was:• Timely - 93% agree• Knowledgably - 94% agree• Friendly - 96% agree

• Web CMS is easy to use:• 79% agree


Survey says

• The Web CMS makes it easier to:• Meet campus Web standards - 91% agree• Meet campus branding standards – 89% agree

• The Web CMS helps make content that is:• Timely – 91%• Consistent – 90%• High quality – 83%

• Overall, rate the Web CMS service:• Excellent – 27%• Very good – 49%• Average – 20%• Below average – 4%• Poor – 0%


Next steps

• New Servers – in progress• Vet Med site migration – in progress• General campus presentation – May 23, 2013• Training using the campus Learning Management

System (LMS) – Summer 2013• Responsive design model – Summer 2013• L&S site migration – Summer 2013• Proposal for continued service funding –

Winter/Spring 2014

Web CMS Service Update

For more information:

[email protected]://cms.ucdavis.edu

Web CMS Service Update Rick Hill Web CMS Administrator.

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