Web 2.0 From Conversation To Communication

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Web 2.0: From Communication to Conversation

description

A seminar presentation by Daemon Group outlining how an organisation could approach digital media and begin to take their stakeholder engagement from communication to conversation.

Transcript of Web 2.0 From Conversation To Communication

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Web 2.0: From Communication to Conversation

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Internet usage

15.3 million web userspenetration >50%

Global web population exceeds 1.3 billionMobile phone subscribers by 2010 – 4 billion

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Internet usage and penetration

0

50

100

150

200

250

300

350

400

450

Asia

Europ

e

N Am

erica

S Am

erica

Africa

Mid

Eas

t

Austra

lasia

0%

10%

20%

30%

40%

50%

60%

70%

80%

N Am

erica

Austra

lasia

Europ

e

S Am

erica Asia

Mid

Eas

t

Africa

Source: www.internetworldstats.com

INTERNET USAGEMillions of users

INTERNET PENETRATIONPercentage of population

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Time taken to penetrate to 50 million users

13 years

38 years

4 years

Radio

TV

Web

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The corporate website

is where good content goes to die.

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Web 2.0 and social media

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What are the main Web 2.0 applications

• Blogs

• Mashups

• Podcasting

• RSS

• Social networking

• Widgets

• Wikis

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Four categories of online social networks*

PEOPLE BASEDLinkedin

SPECIAL INTERESTWikipedia

VIRTUAL WORLDSSecond Life

CONTENT BASEDYouTube

*Source: Datamonitor analysis, 2008

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There are 37 million registered users of Facebook

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There are 106 million registered users of MySpace

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If MySpace were a countryit would be the 11th largest in the world

(between Japan and Mexico)

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The average MySpace page

is visited

30 times each day

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Globally one new blog is created every second of every day

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STEP ONE STEP TWO

12 September ‘04

First posting on blog

23 September ‘04

Product recall and settlement of lawsuit

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Australia’s generational profile

Source: McCrindle Research and the ABS, 2008

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Digital natives and digital immigrants

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Welcome to Generation C

The web population as a whole

Consumers 55%

Prosumers 30%

Producers 15%

Generation C

Producers 1%

Prosumers 1%

Consumers 90%

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77% of 16-29 years olds would rather live without TV than live without the internetNew Paradigm, 2008

Image: Terry’s Chop Shop

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Share of population which uses social networking

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

65+

55 - 64

45 - 54

35 - 44

25 - 34

18 - 24

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Australian membership of online social networks

0 2 4 6 8 10 12 14

2007

2012

4.8 million

11.5 million

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Digital engagement strategy

© Daemon Group 2008

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Digital engagement strategy

© Daemon Group 2008

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Digital engagement strategy

© Daemon Group 2008

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People use social media to improve their lives*

• Convenience

– 66% research product purchases

• Health

– 61% research health related issues

• Connectivity

– 40% use social networking to make new friends

– 100% communicate with friends every time they go online

– 53% get to know people better online

– 51% are more open on Instant Messenger

*Source: Circuits of Cool/Digital Playground, July 2007

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How do your audience want to review content?

Read? Listen?

Watch?

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So how can your organisation

go from Communication to

Conversation using the

participative web?

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Good Morning Amy,

Thank you for contacting Target; unfortunately we are unable to respond to your inquiry because Target does not participate with non-traditional media outlets. This practice is in place to allow us to focus on publications that reach our core guest.

Once again thank you for your interest, and have a nice day.

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93% of Chinese kids aged under 14 have at least one friend

online that they have never actually met

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What’s your favourite thing?

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