Dear Trade Partner

Following the recent government guidance published on May 11th to help employers get their businesses back up and running, JTI UK have been working intensively to prepare for our salesforce in England to return to work from June 1st.

To incorporate the new government guidelines, we have carried out a full risk assessment, as the safety of our employees and trade partners remains our prime objective. We have strict guidelines in place including

the use of PPE, increased social distancing measures, and where possible, we aim to pre-plan any store visits and in-call objectives ahead of arrival.

On arrival, we will respect your outlet’s individual guidelines to ensure you, your customers and our employees are adhering to the government rules and safety measures at all times with limited disruption to your business.

We will continue to follow local government guidance in Scotland, Wales and Northern Ireland, which means these staff members in those areas of the country will continue to work from home until further notice. JTI salesforce and account managers in NI, Scotland, and Wales will continue to support your retail outlet remotely.

We are committed to providing support to all trade partners via our dedicated salesforce and we would encourage any account who requires assistance to either contact their JTI representative by phone, visit our trade website JTI Advance or call the Customer Care Line on 0800 163503.

The current situation is clearly unprecedented; however, we are determined to continue to support our trade partners through this period of uncertainty.

Kind regards

Ross Hennessy, Sales Vice President, JTI UK

jtiadvance.co.uk

W E ’ R E I N T H I S T O G E T H E R …

June 2020