Wearables are becoming important!

© 2015 IBM Corporation

ITI 2752 Use of IBM MobileFirst Technology to Enable Wearable Technology in Banking

Craig Besnoy Program Director

Laks Sundararajan Sr. Architect

Who We Are

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Craig Besnoy Mobile Evangelist, Developer, Architect @cbesnoy [email protected]

Laks Sundararajan Digital Architect, Developer, IBM Champion @lakssundar [email protected]

Agenda

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Wearables are becoming important §  Wearable Economy

Using IBM Mobile First for Wearables

Architecture of Wearables

How Wearable's are used today?

Demo Application

Details of architecture for Demo Application

Wearables are becoming important!!!

Do People Want Wareable Banking?

Emergence of Wearables

§  Engagement with digital technology is increasing

§  Younger generations are more attracted towards digital technology

§  Rising consumer expectations for digital experiences

§  Digital Fashion Statement

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Source: The Deloitte Consumer Review. Beyond the hype: The true potential of mobile and Deloitte Media Consumer Survey 2013

Wearable Economy

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Wearable Impact on Life, Work, Socialization

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Source: Report on Future of Wearable Tech, PSFK Labs, 2014

Wearables offer personalized

touch

Wearables help in communicating and

sharing details irrespective of distance

Devices point to increasingly sophisticated relationship people have

with their technologies

Power of Wearables vs. Traditional Digital Channels

Some of the interesting attributes due to which wearables will be preferred over traditional digital channels

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Hands-free devices Accessibility of Augmented Reality

Availability of Biometric Information

More personalized

Opportunity for Financial Institutions

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Drivers & Enablers Digital is becoming mainstream §  Online channel is well established §  Mobile channel is growing at a fast pace Emergence of wearables §  Digital channels are being adopted at a faster pace §  Wearables have added value to other industries Future Customer Expectations §  Initial Demand will come from tech-savvy individuals §  Expectations will rise with the popularity of the new products that are coming in the market

§  Need for innovation

§  Create brand value and buzz in the market

§  Architect infrastructure to adapt quickly to upcoming opportunities

§  Enable a culture to capitalize on avenues of new revenue streams

Implications

How Wearable's are used today?

§  Alerts & Notifications §  Payments §  Augmented reality §  Control §  Tracking human activity §  Assistance for the disabled

Alerts & Notifications with Wearables

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Caixa Bank (Financial services company, Spain) §  Stocks and Equity Tracking via Smart Watch Westpac (Financial services company, Australia) §  Created an app that lets consumers check their bank balances on

a Sony SmartWatch

U.S. Bank (Financial services company, US), Wells Fargo (Financial services company, US) & ING Direct (Financial services company, Australia) §  Developing apps for smart watch to check balances, receive fraud

alerts and perform other banking tasks simply by tapping the face on their watches

Payments with Wearables

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PrivatBank (Commercial Bank, Ukraine) §  Designed an app for Google Glass §  To pay bills by taking pictures of them, transfer funds between

accounts, pay for purchases by snapping images of QR codes.

M.J.Bale (Tailor, Japan) §  Partnered with Heritage Bank and Visa to design suit with a

contactless payment chip and antenna fused into the sleeve §  Ability to pay for anything effortlessly and without any risk of losing

wallet

Augmented reality with Wearables

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Caixa Bank (Financial services company, Spain) & Banco Sabadell (Banking Group, Spain) §  Google Glass used to locate nearby ATM/branches and get

directions §  Supports 24/7 video conferencing

Virgin Atlantic (Airline, UK) §  Used Google Glass and Smart Watch to identify & greet upper

class passengers by name §  Staff will also be able to provide up-to-the-minute information such

as flight updates and destination information using the smart glasses and watches

Control with Wearables

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Bango plc (Payments Platform, UK) §  Designed a Smart Belt which would be used to control spending

limits §  Tightening the belt - reduce spending limits §  Loosening the belt - increase spending capability

Fujitsu (Information technology equipment and services company, Japan) §  Designed Gloves which would be used to take actions using

gestures §  NFC tag reader and gesture-based input for maintenance and other

on-site operations

Low Lying Fruits in Banking Use cases

Categorization of Potential Wearable banking Use Cases using the framework

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Con

cept

- B

usin

ess

Attr

activ

enes

s

Low

H

igh

Med

ium

"Quick Wins" - Invest now §  Bank balance (Smartwatch) §  Track Equities (Smartwatch) §  Fraud Alerts (Smartwatch) §  Transaction Alerts (Smartwatch) §  Bill payments (Smartwatch)

"Low hanging fruits" – Experiment & build capability §  Notifications (Smartwatch) §  Payment due date reminder (Loan/Bill)

(Smartwatch)

"Probable future big hitters" - Keep a close eye §  Locate branch/ATM (Goggle glass) §  Contextual offers through augmented

reality (Goggle glass)

"Money Pits" – Ignore §  Control actions using gesture-based

input or voice using NFC tag reader (Smart Glove, Ring) For instance - Customer signs by drawing letters in the air with his finger.

Low High Medium

Concept - Implementation Complexity

Using IBM Mobile First technology with Wearables

IBM Mobile First Foundation

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§  IBM® MobileFirst Platform Foundation, formerly known as IBM Worklight, helps organizations extend their business to mobile devices

§  It provides an open and comprehensive platform to not only build, but test, run and manage native, hybrid and mobile web apps

§  Available as an on premises or private cloud solution, IBM MobileFirst Foundation can help reduce both application development and maintenance costs, improve time-to-market and enhance mobile application governance and security

IBM Mobile First Foundation

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IBM MobileFirst Foundation comprises of following components: §  IBM MobileFirst Studio §  IBM MobileFirst Server §  IBM MobileFirst Device Runtime Components §  IBM MobileFirst Application Center §  IBM MobileFirst Console

§  Application Scanning – Detect code security vulnerabilities at the time of deployment

§  Quality Assurance – Collect beta test feedback, crashes and analyze user sentiment

§  Foundation – Development environment, continuous delivery, operations, security and integration

§  Services – Cloud APIs, Cloudant NoSQL DB, Workflow Business Analytics and more

IBM Mobile First Foundation - Capabilities

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MobileFirst - High Level Architecture

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MobileFirst Studio

Developer Tool

MobileFirst SDK

F I R E W A L L

End Point Manager

MobileFirst Platform Server

Platform Foundation

Application Scanning

Quality Assurance

ESB

Enterprise Data


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Extensible Software Platform (apps)

Operating System (RTOS, Android, Tizen)

Processor (Arm Cortex A series, Exynos) + Power

Communication (E.g. BLE) Hardware Sensors (E.g. Heart Rate)

Extensible Hardware Platform

Architecture of the Demo

Architecture – Concept Smartwatch Banking App

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Worklight Server

HTML 5, JS, CSS

Third party

plugins

IBM worklight JS API

IBM worklight Native API

Native Device API’s

Common Control

JS/Native Bridge PhoneGap

Worklight API

IBM Worklight Application

Android Phone Background application

Android Watch

Google Glass

Bank Premise

Core Banking Server

Banking DB

Support & Self Service

Dashboard & Reports

FIREWALL

Carrier

Bank Data centre

Wearables - Demo

§  ING Vysya Smartwatch App §  Concept Smartwatch Banking App §  Concept Google Glass Banking App

Screenshots - ING Vysya Smartwatch App

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Screenshots - ING Vysya Smartwatch App

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Wearables - Demo


Screenshots – Get Balance

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Screenshots – Transactions

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Screenshots – Bill Payment

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Screenshots – Money Transfer

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Wearables - Demo


Screenshots - Concept Google Glass Banking App

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Reference Links

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§  MobileFirst Site http://www.ibm.com/mobilefirst/us/en/

§  MobileFirst Insight Blogs http://asmarterplanet.com/mobile-enterprise/

§  MobileFirst YouTube https://www.youtube.com/user/IBMMobileEnterprise

§  Google Glass Developer API https://developers.google.com/glass/

§  Wearable API https://developer.android.com/wear/index.html

§  Mindtree Blogs http://blogs.mindtree.com/

§  Mindtree Mobility Solutions http://www.mindtree.com/possibilities/mobility

Mindtree Expo Floor Booth # 873

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Questions?

Thank You

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