We provide web based benchmarking, process diagnostics and operational performance measurement...

We provide web based benchmarking, process diagnostics and operational performance measurement solutions to help public and private sector organisations achieve excellence in their finance, human resources, technology and procurement functions.

© 2009 Perform! World Limited. All Rights Reserved.

Web Based Benchmarking Tool

for Current State Performance &

Capability Maturity Assessment

Helping you to Identify and Quantify Improvement Opportunities and…

…providing a Powerful Catalyst for Change


A strategic approach to benchmarking:

• A catalyst to drive action, change and innovation

• Introduces an evidence-based approach to evaluating performance and value-for-money

• Allows understanding of capability & maturity levels

• Informs decisions on the business case for investment

• Enables progress in realising benefits to be tracked

• Supports a mature relationship with stakeholders

Strategic benchmarking is the mark of confident and determined leadership.


Perform! Benchmark…

Simple: web-based and easy to input data Quick: designed to deliver fast results Quality controlled: we validate and agree inputs Relevant: focused on what matters In-depth: providing detailed analysis of operations,

technology and performance Action-oriented: setting a clear direction for change

Aiming high: your road-map to ‘world-class’ performance


TaxGeneral Ledger and Reporting

Accounts Receivable

IntercompanyFinance IT

Fixed Assets

Staff Expenses

Sales Invoicing

Forecasting

Budgeting

Accounts Payable

FinanceProcesses

Treasury

Finance benchmark process level scope


Finance module – what it covers


http://www.performbenchmark.com

Web based secure access benchmarking tool…


…with best practice questions to assess your organisation’s capabilities and level of maturity ...


... analysing operational issues ...


... capturing process level performance information ...


... analysing process performance ...


... and charting levels of technology integration.


... as well as use of enabling technologies


The output

We provide you with an executive summary and recommendations supported by detailed analysis which includes:Comparisons with other organisational models (eg shared services)Process cost as % total cost or total revenueUnit cost per transaction and productivity per FTENon-value add, defects and rework levelsSLA performanceAutomation levels and technology related costsBest practice capabilities and maturity profile (technology, process and people)System integration and enabling technologies profile


A case study #1 (local authority):

Key findings and outcomes from the benchmarking exercise:• Finance process cost as % total cost was below average• ERP just implemented – best practice questionnaire identified further

technology improvement opportunities to close the performance gap• Large proportion of finance cost was financial planning & analysis –

analysis of best practice gaps & further detailed analysis should realise savings

• Council likely to achieve average performance by implementing IT and process improvement opportunities identified during exercise (plugging the gaps in capabilities and maturity levels)

• due to limited scale, it would be necessary to adopt shared services with others to achieve world class performance


Case study #1: four key measures

Scale of opportunity for savings if achieved average or world class performance

Very high F P & A cost - indicates a strong potential area to target for savings

Council could achieve average by implementing identified best practice IT and process changes

Council could achieve world class by adopting shared services


A case study #2 (NHS organisation):

Key findings and outcomes from the benchmarking exercise:Finance cost as % total cost was between average & world class

Based on the high level metric above, initially thought performance was good but other detailed metrics revealed a different story

Productivity at transactional level was relatively poor eg invoices processed per FTE (productivity and unit cost)

Proportion of FTE involved in GL activity was very high due to decentralised environment- an area where detailed analysis would reveal significant duplication of effort & inefficiencies

Best practices capability & maturity questionnaire revealed high level of improvement ideas that had not been considered yet in their IT and process improvement change programme

Conclusion that organisation was high value/ low transactional in nature, hence mixed benchmarking messages emphasising need to use a balanced set of metrics with capability to drill down on the detail to fully understand capability and maturity levels


Case study #2: four key measures

High level of relevant best practices that were not in the pipeline for change yet

High GL and reporting cost indicating excessive decentralisation and duplication of effort

High level of manual linkages between systems indicating inefficiencies in IT

Below average productivity on transaction processing like invoices processed per FTE


How we help you

As well as providing you with the report, we work with you to present the findings:

We compare current state performance versus chosen benchmarks

We help you understand your capabilities and level of maturity We help you validate and sense check the results We identify the key trends and messages with you We provide you with a balanced set of metrics to aid your

decision-making We can add meaning to the results and help identify the next

steps


If you would like more information please contact

Jonathan Russell

Perform! World [email protected]

Tel +44 (0) 141 443 2687Mobile: 07903 134709

Thank you


We provide web based benchmarking, process diagnostics and operational performance measurement...

Documents

Transcript of We provide web based benchmarking, process diagnostics and operational performance measurement...