We are People Baltimore · my mission in life. We’re all created in God’s image.” Page 9...

We are

Baltimore

PeopleCourageImpact2019 Annual Report & Community Benefit Summary

The global outbreak of COVID-19 is an unprecedented situation. In a brief period of time, everything in our lives changed. At LifeBridge Health, we responded with diligence, compassion and ingenuity, and pushed past our limits caring for those affected by COVID-19. Our team members’ response has been both astonishing and expected, because it comes from the core values we live every day, and our commitment to CARE BRAVELY for all who need it — no matter the circumstance. In this report, you’ll read stories that illustrate who we are and what makes the care we deliver different. You’ll learn about the people who make LifeBridge Health an exceptional system; the courage that our patients, their families and our staff exude every day; and the impact we aim to have on all those we care for and whose lives we touch. For our people, we CARE BRAVELY by providing home improvements for seniors, so they have fewer things to worry about as they age, and our Live Near Your Work incentives encourage our team members to build lives in our communities, creating connections beyond their workday. We always show courage for our patients and their families, such as when we’re helping them through our opioid program or empowering victims of domestic violence to seek the help they need and comforting those who have been abused.

Dear Friends,

The impact of our services extends beyond our hospital walls. We’re planning to launch an innovation center with CareFirst in 2020. Along with our BioIncubator, it will serve as a springboard for biotech startups that are working to improve human health with innovative ideas and practical solutions. With our youth internship program, where we’re investing in the future of young people, we aim to care for our communities in Baltimore and across the globe. This year, we pulled together to confront an unparalleled threat. I am heartened by the courage, compassion and selflessness of our team members, as well as the great outpouring of support from our community, which speaks to how much we are appreciated by our friends and neighbors. It gives me hope knowing that the LifeBridge Health community — both inside and outside our hospitals — can meet any challenge. No matter what storms we face, we will always care for our communities together.

Sincerely,

Neil M. Meltzer President and CEO, LifeBridge Health

Letter from the CEOdelivering healthcare

and so much more to Greater Baltimore.

We are

2019 Annual Report & Community Benefit Summary 1

people with couragemaking a lastingimpact.

We are

Clinicians and innovators at LifeBridge Health work with purpose close to heart and top of mind. Knowing what a patient or community member needs drives us to find ways to provide it — whether it’s through research, reinventing policy or simply caring enough to be by someone’s side through their fight. We aim to be the positive change that’s needed.

This is how we, the people of LifeBridge Health, CARE BRAVELY.

Letter from the CEO 1

People. Courage. Impact. 2

LifeBridge Health at a glance 24

Awards and accolades 26

Changing lives through philanthropy 27

LifeBridge Health Partners 30

Community partners 32

Our leadership 33

Board of Directors 34

Strategic direction 36

Alec YeoMember, LifeBridge Health Board of DirectorsVice Chair, Carroll Hospital Board of Directors

Yasmeen Ahmed, M.D.Grace Medical Center

Sathya ElumalaiCo-founder and CEO, Aidar Health

PEOPLE. COURAGE. IMPACT.

“If I can make a difference in the life of one person, it could change life for the better for an entire family.”

Page 15

“The BioIncubator is a great place for startups, with easy access to physicians, patients and other resources right outside the lab.”

Page 10

“I enjoy working as part of a team that is focused on providing the highest quality care possible for their community.”

4

2019 Annual Report & Community Benefit Summary2019 Annual Report & Community Benefit Summary 3 3

Eric JohnsonViolence Prevention Coordinator, Baltimore Child Abuse Center

Jonathan Lerner, MBA, PA-CAssistant Vice President, Advanced Practice Providers Sinai Hospital

Jennifer Windesheim, RN, BHA Chief Operating Officer, HomeCare Maryland

Audrey LifcovichPresident, Northwest Hospital AuxiliaryMember, Northwest Hospital Board of Directors

Alec YeoMember, LifeBridge Health Board of DirectorsVice Chair, Carroll Hospital Board of Directors

Brede Skillings, M.D.Resident, Krieger Eye Institute

Yasmeen Ahmed, M.D.Grace Medical Center

Mariah WilsonIntern, Sinai Hospital

Sathya ElumalaiCo-founder and CEO, Aidar Health


“We give our families hope and help them see the light at the end of the tunnel.”

Page 20

“It’s rewarding to know that you’ve helped save or protect someone’s sight. The patients, especially the children, are incredibly grateful.”

Page 8

“If I can make a difference in the life of one person, it could change life for the better for an entire family.”

Page 15

“As a LifeBridge Health Partner, HomeCare Maryland is able to provide a wide scope of resources to the patients, ensuring continuity of care across the continuum.”

Page 31

“The BioIncubator is a great place for startups, with easy access to physicians, patients and other resources right outside the lab.”

Page 10

“Taking care of people is my mission in life. We’re all created in God’s image.”

Page 9

“During my internship, I learned new skills and gained confidence. I would like to work in this field when I’m in college.”

Page 23

“When I think about all that we have been able to do for the patients at Northwest Hospital, I’m overwhelmed. It means so much to me to give back.”

Page 22

“I enjoy working as part of a team that is focused on providing the highest quality care possible for their community.”

Page 34

2019 Annual Report & Community Benefit Summary2019 Annual Report & Community Benefit Summary 3 3


100Kprotective masks manufactured for patient and provider safety

Invention in actionWhat do you do when surgical masks are scarce during a global pandemic? At LifeBridge Health, the answer is simple: create a factory. At the factory, located at 5400 Old Court, across from Northwest Hospital, volunteers and workers just celebrated making their 100,000th mask. At the time of the celebration, the factory had only been open for ten days, making this milestone even more impressive. The factory is positioned to alter production based on need. Now that the demand for masks has decreased, it is focusing on gowns. Future projects may include bottling hand sanitizer or making bleach wipes. LifeBridge Health has made PPE in several other locations. Face shields have been manufactured by a human-powered assembly line at VSP and by machines within the LifeBridge Health 3-D Printing Farm, located in the BioIncubator building on the Sinai campus, which recently celebrated printing its 1,000th face shield. “Having mastered in-house production of PPE, our healthcare workers are able to focus better on treating patients - those with and without COVID — without fearing for their own safety,” says Daniel Durand, M.D., vice president and chief innovation officer, LifeBridge Health. “I think we’re leading the pack in terms of our level of vigilance to protect our employees, patients and our community.”

John Herzenberg, M.D., FRCSC, John Herzenberg, M.D., FRCSC, director, International Center for Limb director, International Center for Limb Lengthening and head of Pediatric Lengthening and head of Pediatric Orthopedics at Sinai Hospital has Orthopedics at Sinai Hospital has a telemedicine follow-up visit with a telemedicine follow-up visit with Thomas McCord III (pictured, with Thomas McCord III (pictured, with parents Kelley and Thomas), who has parents Kelley and Thomas), who has been treated for clubfoot. been treated for clubfoot.

PEOPLE. COURAGE. IMPACT.PEOPLE. COURAGE. IMPACT.

Telemedicine use skyrockets Telemedicine use skyrockets Telemedicine is playing a key role in LifeBridge Health’s response to the COVID-19 Telemedicine is playing a key role in LifeBridge Health’s response to the COVID-19 pandemic, with teletriaging potential COVID-19 patients and monitoring those who are pandemic, with teletriaging potential COVID-19 patients and monitoring those who are recovering at home.recovering at home. But in a time when patients wish to avoid unnecessary trips to doctors’ offices, But in a time when patients wish to avoid unnecessary trips to doctors’ offices, telemedicine visits to primary and specialty providers have seen a phenomenal increase. telemedicine visits to primary and specialty providers have seen a phenomenal increase. Patients are seeing their providers remotely for a wide variety of concerns, including Patients are seeing their providers remotely for a wide variety of concerns, including minor health issues, post-surgical follow-up and well child visits.minor health issues, post-surgical follow-up and well child visits. Before the outbreak, LifeBridge Health primary and specialty providers had about 10 Before the outbreak, LifeBridge Health primary and specialty providers had about 10 telemedicine visits per month, but during the outbreak, virtual visits have increased to telemedicine visits per month, but during the outbreak, virtual visits have increased to more than 20,000 per month. more than 20,000 per month. “Telemedicine benefits patients and providers. It’s efficient and reduces the costs of “Telemedicine benefits patients and providers. It’s efficient and reduces the costs of care,” says Jonathan Thierman, M.D., chief medical information officer and medical care,” says Jonathan Thierman, M.D., chief medical information officer and medical director of the LifeBridge Health Virtual Hospital. He expects that telemedicine will director of the LifeBridge Health Virtual Hospital. He expects that telemedicine will remain popular in the future, now that it’s familiar and covered by many insurances. remain popular in the future, now that it’s familiar and covered by many insurances. “Patients will expect the same level of convenience.” “Patients will expect the same level of convenience.”

POPULATION HEALTHPOPULATION HEALTH

20,000visits per month after the outbreakvisits per month after the outbreak

10 visits per month before the outbreakvisits per month before the outbreak

AV E R AGE T E L E M E DIC I NE V IS I T SAV E R AGE T E L E M E DIC I NE V IS I T S

Telemedicine supports

recovering team members

Emocha Health, a remote Emocha Health, a remote

monitoring service, is providing monitoring service, is providing

support to LifeBridge Health support to LifeBridge Health

employees who have been employees who have been

exposed to COVID-19. Team exposed to COVID-19. Team

members who are recovering at members who are recovering at

home log in every day to report home log in every day to report

their symptoms, temperature and their symptoms, temperature and

record a short video. Emocha record a short video. Emocha

then reviews the submissions then reviews the submissions

and communicates with team and communicates with team

members though secure chat.members though secure chat.

INNOVATIONDaniel Durand, M.D., vice president and chief innovation officer of LifeBridge Health and Neil Meltzer, president and CEO of LifeBridge Health, celebrate the 100,000th mask made at LifeBridge Health’s PPE factory at 5400 Old Court.

4 LifeBridge Health 2019 Annual Report & Community Benefit Summary2019 Annual Report & Community Benefit Summary 5 5

PEOPLE. COURAGE. IMPACT. PEOPLE. COURAGE. IMPACT.

Volunteering goes remoteVolunteer Irvin Levin has been a constant presence at Levindale for the past two-and-a-half years, visiting Levindale patients three days a week, providing transport to various activities such as bingo, musical activities, and arts and crafts, and escorting them on off-site trips to grocery stores and restaurants. But then the coronavirus came along, and visitors were no longer allowed. But, just as workers are telecommuting, doctors are seeing patients via video and students are attending class online, Levin kept volunteering. He began calling residents on the phone. Levindale resident Abe Berg says it’s been difficult with no visitors and no volunteers. “Irv used to deliver the paper every day and make conversation with me,” he says. “He attended religious activities and did other activities with us.” While Irvin can no longer be a physical presence in residents’ lives, he can tend to them from a distance. “It’s very helpful for him to call,” says Berg. “I used to talk to him every day before the coronavirus. We’re kind of in a bubble here and it feels very good to have contact from someone from the outside.” For Irvin, being able to continue volunteering means a lot to him, too. “If I know that I have done something to make someone smile, it is a very exhilarating and rewarding feeling.”

COMMUNITY

“IF I KNOW THAT I HAVE DONE SOMETHING TO MAKE SOMEONE SMILE, IT IS A VERY EXHILARATING AND REWARDING FEELING.”

Irvin LevinLevindale Volunteer

“ OUR GOAL WITH THIS CONSTRUCTION PHASE IS TO EXPAND AND STREAMLINE OUR SERVICES AND MODERNIZE OUR FACILITIES. ULTIMATELY, THAT MEANS A BETTER WORKFLOW FOR OUR TEAMS AND A BETTER EXPERIENCE FOR OUR PATIENTS AND FAMILIES.”

Leslie SimmonsExecutive Vice President, LifeBridge Health

From left: Leslie Simmons, executive vice president of LifeBridge Health; David Krajewski, executive vice president and From left: Leslie Simmons, executive vice president of LifeBridge Health; David Krajewski, executive vice president and chief financial officer for LifeBridge Health and president of LifeBridge Health Partners; Jeffrey Wothers, chair of Carroll chief financial officer for LifeBridge Health and president of LifeBridge Health Partners; Jeffrey Wothers, chair of Carroll Hospital’s Board of Directors; Gary Yankanich, partner in Brinton Woods Senior Living; Barry Levin, chair of LifeBridge Hospital’s Board of Directors; Gary Yankanich, partner in Brinton Woods Senior Living; Barry Levin, chair of LifeBridge Health’s Board of Directors; and Daren Cortese, president of Brinton Woods Senior Living.Health’s Board of Directors; and Daren Cortese, president of Brinton Woods Senior Living.

Breaking new groundMany hospitals speak metaphorically about creating a “blueprint for better health.” Carroll Hospital, however, is literally drafting one. It’s all part of Vision 2020, the hospital’s seven-year strategic plan that launched in 2013. Now in its final phases, the plan is ushering in a host of major construction projects that will reshape the hospital’s physical footprint and ability to care for the community. Ground has already been broken on the two largest projects: a $15 million newly constructed skilled nursing and rehabilitation center, Atlee Hill (read more about Atlee Hill on Page 26), and a $54 million main campus expansion, which will be anchored by an all-new critical care unit. Construction on a third project — the $3.5 million expansion of Carroll Hospice’s inpatient facility, Dove House — is set to begin in 2020.

COMMUNITY

$72.5MFunds dedicated to Carroll Hospital construction projects

6 LifeBridge Health 2019 Annual Report & Community Benefit Summary 7

“ THE CSC NOT ONLY ALLOWS US TO FORM DEEPER BONDS WITH THE COMMUNITIES WE SERVE — BY WORKING TOGETHER, WE STRENGTHEN OUR LIFEBRIDGE HEALTH COMMUNITY, TOO.”

Kurt SommerDirector, Department of Community Development

LifeBridge Health team members CARE BRAVELY on and off the clockThe Community Service Corps (CSC), administered by the Department of Community Development, is composed of LifeBridge Health team members who volunteer to care for our communities in their spare time. The CSC supports the neighborhoods around our hospitals with hands-on work in partnership with local organizations. Among its many projects, the CSC has constructed a playground for Park Heights children, participated in a community cleanup in Randallstown and helped Pimlico Elementary/Middle School get ready for a new school year by painting and moving furniture.


S TAFF M E M B E R S

FY 2018 FY 2019

8 30

COMMUNITY

Following up from afarOur Jerusalem call center, part of the LifeBridge Health Virtual Hospital, continues to improve patient care in Maryland by providing LifeBridge Health patients with a post-discharge phone call from a registered nurse, physician assistant or occupational therapist. “By helping patients make follow-up appointments, we’re filling care gaps, reducing readmissions and providing a better experience for our patients,” says Jonathan Lerner, assistant vice president, Advanced Practice Providers at Sinai Hospital. “We’re also helping to keep them in the LifeBridge Health system — including with our LifeBridge Health Partners.”

Jerusalem

INNOVATION

Tressa Springmann, senior vice president/CIO, Enterprise IT and Process Improvement at LifeBridge Health and Darleen Won, vice president, Strategic Planning and Analytics at LifeBridge Health, CARE BRAVELY at a community cleanup.

40K calls per month

Seeing clearlyResidents of The Krieger Eye Institute provided comprehensive eye exams at Healthcare for the Homeless in addition to seeing patients on their clinical rotations at LifeBridge Health facilities and the Veterans Affairs Medical Center in West Virginia. “In addition to exams, we screened for eye disease in patients. If warranted, patients were referred to Sinai for further testing, specialty care and surgery. Frequently, all that was needed was a new pair of glasses, and patients who had been going without them — sometimes for many years — were very appreciative when they realized how much better they could be seeing,” says Brede Skillings, M.D., a third-year resident at The Krieger Eye Institute at Sinai. Second- and third-year residents spent three days a month at Healthcare for the Homeless, seeing an average of six to eight patients a day. While a lot of the patients were homeless, immigrants and those who are self-employed or don’t have insurance also benefited from the services offered. Healthcare for the Homeless assisted patients with getting glasses, acquiring prescription medications and care coordination. If surgery was needed, Krieger physicians performed them pro-bono, and if the patient qualified they addressed any additional costs through a special fund from a grateful patient. Albert Chiluwa was seen at Healthcare for the Homeless in August, where he received the care he needed and was referred to Sinai for further evaluation. “I’m very grateful for the care that I received,” says Chiluwa.

POPULATION HEALTH

Brede Skillings, M.D., gives an eye exam.


From breath to diagnosisFrom breath to diagnosisThe BioIncubator at LifeBridge Health aims to foster The BioIncubator at LifeBridge Health aims to foster innovation and research within our hospital walls and help innovation and research within our hospital walls and help cultivate companies whose ideas will have a global impact cultivate companies whose ideas will have a global impact on human health. on human health. Aidar Health (formerly known as Multisensor Diagnostics), Aidar Health (formerly known as Multisensor Diagnostics), a BioIncubator tenant since 2016, seeks to make it easier to a BioIncubator tenant since 2016, seeks to make it easier to rapidly collect and transmit vital health information, with a rapidly collect and transmit vital health information, with a handheld device called MouthLab. After patients breathe into handheld device called MouthLab. After patients breathe into the device for 30 seconds, MouthLab can measure:the device for 30 seconds, MouthLab can measure:

• Respiratory rate• Respiratory rate• Breathing pattern• Breathing pattern• Spirometric lung function• Spirometric lung function• Pulse rate• Pulse rate• ECG• ECG• Oxygen saturation• Oxygen saturation• Temperature• Temperature• Heart rate• Heart rate• Heart rate variability• Heart rate variability• Blood pressure• Blood pressure

MouthLab can also help patients partner with their doctors MouthLab can also help patients partner with their doctors to manage their health remotely. For example, patients who to manage their health remotely. For example, patients who are feeling better but waiting to be discharged could recover at are feeling better but waiting to be discharged could recover at home but still be monitored through the device, which instantly home but still be monitored through the device, which instantly shares test results with multiple specialists who care for the shares test results with multiple specialists who care for the patients. Doctors can triage over the phone and instruct patients patients. Doctors can triage over the phone and instruct patients to take medications from home instead of coming back into the to take medications from home instead of coming back into the hospital for further evaluation. MouthLab also has the ability to hospital for further evaluation. MouthLab also has the ability to predict patterns in patient health and determine the appropriate predict patterns in patient health and determine the appropriate care measures, cutting down on readmissions.care measures, cutting down on readmissions. Aidar Health has received national recognition and awards, Aidar Health has received national recognition and awards, from organizations such as Novartis and Bayer, throughout its from organizations such as Novartis and Bayer, throughout its time at LifeBridge Health. The company recently graduated time at LifeBridge Health. The company recently graduated from the BioIncubator and plans to take MouthLab into the from the BioIncubator and plans to take MouthLab into the world to help patients, from breath to diagnosis and beyond. world to help patients, from breath to diagnosis and beyond.

“ MY MOTHER HAS MULTIPLE DOCTORS FOR DIFFERENT “ MY MOTHER HAS MULTIPLE DOCTORS FOR DIFFERENT CHRONIC DISEASES, AND EACH TIME SHE’S CHRONIC DISEASES, AND EACH TIME SHE’S HOSPITALIZED, THERE’S VERY LITTLE INFORMATION HOSPITALIZED, THERE’S VERY LITTLE INFORMATION SHARING. OUR DEVICE WOULD HELP GIVE A DEEPER SHARING. OUR DEVICE WOULD HELP GIVE A DEEPER LOOK INTO A PATIENT’S CURRENT HEALTH STATUS AND LOOK INTO A PATIENT’S CURRENT HEALTH STATUS AND IMPROVE PATIENTS’ QUALITY OF CARE AND LIFE.”IMPROVE PATIENTS’ QUALITY OF CARE AND LIFE.”

Sathya ElumalaiCo-founder and CEO of Aidar HealthCo-founder and CEO of Aidar Health

PEOPLE. COURAGE. IMPACT.PEOPLE. COURAGE. IMPACT. PEOPLE. COURAGE. IMPACT.

INNOVATIONINNOVATION

Mission: Zero harmWe CARE BRAVELY by making sure our patients are safe. LifeBridge Health has a goal of zero harm to patients. As part of this effort, Northwest Hospital decided to eliminate central line associated bloodstream infections (CLABSIs). Although new handwashing and clinical protocols helped reduce CLABSIs, they were not eradicated. An investigation of CLABSI patients revealed that many infections occurred in dialysis patients who had catheters, which are highly prone to infection, instead of fistulas, which use a patient’s own artery and vein to create an access point that is easier to use and less prone to infection, or grafts. Meanwhile, half the dialysis patients who had scheduled fistula surgery failed to complete the process due to solvable problems such as missed appointments, lack of transportation or an inability to obtain proper clearance. A committee discovered that patients can find it difficult and even overwhelming to plan, schedule and attend appointments with many specialists in different locations. In response, LBH is adding a navigator who helps dialysis patients negotiate the frequently confusing world of medicine, answers their questions and sees to their individual needs.

POPULATION HEALTH

Sathya Elumalai explains MouthLab Sathya Elumalai explains MouthLab on a “Shark Tank” segment on on a “Shark Tank” segment on

“Good Morning America.” “Good Morning America.”

M ON T H LY C LAB S I R AT E PE R 1,000 C E N T R AL L I NE DAYS

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CLABSI, rate

CLABSI, count

Linear (CLABSI, rate)

“ BY LOOKING BEYOND THE OBVIOUS, LISTENING TO PATIENTS AND RESPONDING TO THEM, NORTHWEST HOSPITAL BROUGHT ITS CLABSI RATE DOWN TO ZERO.”

Charles Albrecht III, M.D., FACPVice President and Chief Quality Officer at LifeBridge Health

2019 Annual Report & Community Benefit Summary 1110 10 LifeBridge HealthLifeBridge Health

Better communication, better careGetWell Loop is an online platform that brings care communication into the hands of our patients. With GetWell Loop, patients can log on through any smart device or home computer for an automated check-in with providers. They can also receive real-time help to get the right care at the right time. GetWell Loop’s ease of access and extended follow-up after discharge has made a difference to patients like Melissa B., who used GetWell Loop to send a message to her care team. She comments, “Thank you for the follow-up. I appreciate the time my doctor took to call me at home to check on me. Not many doctors do that anymore.” During the COVID-19 pandemic, the GetWell Loop platform has emerged as a pivotal tool for remote patient monitoring of COVID-19 symptoms, creating an open digital communication channel between LifeBridge Health clinical staff, and more than 3,400 patients and their family members.

Facing addiction head-onAnyone over the age of 12 who comes to Carroll Hospital’s Emergency Department for care — no matter why — is screened through the hospital’s Substance Use Response Program. With the addition of Carroll, the program is now implemented at all LifeBridge Health hospitals in response to Maryland’s opioid epidemic. If it is determined that a patient, based on responses to a series of questions, has risky alcohol or other drug use, a peer recovery coach will come and talk with the patient and encourage him or her to get treatment. The peer recovery coaches work with navigators, nurses, social workers and care managers to connect patients to community services. A coach also follows up with opioid overdose survivors for up to 90 days, accompanying them to appointments and providing the motivation and assistance they need to continue with treatment.


PAT I E N T S C R E E NI NG SMarch to July 2019

6,414 patients screened

10,750 patients engaged

35,000logins

3,500 patient comments/questions answered

5,000 patient alerts addressed

80%patients satisfied/extremely satisfied with GetWell Loop

15%lower 30-day revisit rate In addition, of the 11 patients who were treated for an overdose in the ED and referred for treatment, 8 attended their treatment appointments.

96referred to treatment

1,115 identified as high-risk

51 attended treatment

Kerry Johnson, 1:03 PM

Thanks for checking in. Please call the office so we can ask you a few more questions.

reply

Stephan, 1:01 PM

My ankle has a lot of redness and is swollen. Is this normal? Attaching a photo.

POPULATION HEALTH

INNOVATION

Innovation starts hereIn June 2019, LifeBridge Health and CareFirst joined forces to co-host an innovation summit and “Shark Tank”-style pitch competition. More than 100 health tech startups applied, and six were chosen to pitch their ideas for a chance to win $50,000. The winner, Socially Determined, plans to move forward with a pilot study at LifeBridge Health focused on leveraging their data analytic platform to reveal how social, economic and behavioral elements impact care. In 2020, LifeBridge Health and CareFirst will team up again to launch an innovation hub in downtown Baltimore to support local startups and catalyze innovation in healthcare.

INNOVATION

From left: Brian D. Pieninck, president and CEO, CareFirst; Trenor Williams, M.D., CEO, Socially Determined; and Jonathan Ringo, M.D., president and COO, Sinai Hospital.

After an overdose, Chad Headley, 26, was connected to a range of community resources by the Substance Use Response Program. He is now seeing a therapist, participating in the Intensive Outpatient Program and attending substance abuse meetings.


Making homes safe for seniorsForest Park resident Rosa Dickerson’s front porch was threatening to collapse, which would be a problem for anyone. It was even worse for Dickerson because due to her limited mobility, her front entrance was the best way for her to enter and exit her home. She reached out to the HUBS (Housing Upgrades to Benefit Seniors) program at Sinai Hospital for help. In conjunction with Civic Works and CHAI (Comprehensive Housing Assistance, Inc.), HUBS provides home safety improvements, rehab services, energy efficiency upgrades and weatherization services for seniors. The goal is to help seniors stay in their homes as long and safely as possible while strengthening and stabilizing neighborhoods. HUBS helped Dickerson apply to Cities for All Ages for home safety modifications, and the Maryland Department of Housing and Community Development Special Loans Program for a grant and deferred loan. In the middle of the application process, Dickerson’s furnace broke; HUBS used Sinai’s Senior Repair funds to get it fixed within a few days. Dickerson eventually ended up with a financial package that covered repairs to her porch, chimneys and bathroom.

LifeBridge Health proudly welcomes the newest member of our family: Grace Medical Center (formerly Bon Secours Baltimore Hospital)Grace Medical Center and LifeBridge Health have a lot in common: deep roots in Baltimore and a commitment to serving the community. “We have a similar set of values. If you take a look at both organizations, we were both born out of the community. We’re both focused on improving the plight of people who reside in the communities surrounding our hospitals,” says Neil Meltzer, president and chief executive officer of LifeBridge Health. The acquisition of Grace Medical Center by LifeBridge Health ensures that comprehensive, high-quality acute and specialty care, including 24/7 emergency services, primary care and behavioral health support, will remain in the West Baltimore community Grace Medical Center has been serving for more than 100 years. Additionally, Grace Medical Center patients will have access to the vast network of specialists in the LifeBridge Health system. Bon Secours Community Works, a separate organization, will remain, continuing its housing, health and community development initiatives.


622Clients served through CHAI and Sinai with home improvements since 2015

“ THE SOCIAL WORKER FROM HUBS CAME TO MY HOUSE AND SAT DOWN AND EXPLAINED EVERYTHING — WHERE TO GET THE MONEY AND HOW TO APPLY FOR THE PROGRAMS. I’M SO GRATEFUL BECAUSE I’VE NEVER HAD ANYONE HELPING ME LIKE THAT.”

Rosa DickersonForest Park Resident

“ AS A BALTIMORE-BASED HEALTH SYSTEM, LIFEBRIDGE HEALTH ENVISIONS BUILDING ON GRACE MEDICAL CENTER’S STRONG FOUNDATION TO PROVIDE A COMPREHENSIVE AND ENHANCED PLAN FOR ALL LEVELS OF HEALTHCARE SERVICES. AT THE SAME TIME, WE WANT TO BRING ADDITIONAL RESOURCES TO THE COMMUNITY TO ADDRESS NEEDS RELATED TO EMPLOYMENT, ADDICTION AND OTHER CHALLENGES.”

Neil M. MeltzerPresident and CEO,LifeBridge Health

S H AR I NG DE E P R O O T S I N BALT I M OR E

1866 Sinai Hospital founded, original building on east side of the city near Hopkins

1881Sisters of Bon Secours arrive in U.S.

1919 Bon Secours Hospital opens

1959Sinai moves to Northwest Baltimore campus

1998LifeBridge Health forms

2019Grace Medical Center (formerly Bon Secours) joins LifeBridge Health


COMMUNITY

COMMUNITY

The Sisters of Bon Secours opened their first hospital in Baltimore in 1919.

We celebrated our CARE BRAVELY spirit and welcomed our new team members at the dedication of Grace Medical Center.


Empowering victims of domestic violenceIt may seem impossible to escape from domestic violence because the victim is usually living with their abuser — often sharing pets, children and finances. Emotional abuse can also destroy a victim’s self-esteem, making it feel impossible to break the cycle of an abuser’s control over them. But there is help. DOVE, a domestic violence program at Northwest Hospital, provides free and confidential services for victims and their children. In 2019, DOVE provided services for 1,434 victims of abuse. And of those surveyed, 97% said that they learned of new ways to keep themselves and their children safe and 99% said that they learned of new resources — numbers that inspire the staff at DOVE to continue expanding their program and empowering victims. “Our goal is to help people stay safe and educate them about what options they have moving forward. We also want to provide hope. It is possible to break out of a cycle of abuse, it’s not easy, but it’s possible,” says Audrey Bergin, MPH, MA, founder and manager of DOVE. DOVE provides case management, crisis intervention and counseling services for the victim and any children in the household; connection to resources; safety planning; and legal services. Additionally, the organization can provide short-term emergency shelter, some funding for basic needs and career training when needed. To increase program awareness, DOVE advocates accompany Baltimore County police on follow-up visits at residences where a domestic violence incident has occurred.

Strengthening neighborhoods in our service areasOur Live Near Your Work program, in promoting shorter commutes and local Our Live Near Your Work program, in promoting shorter commutes and local investment, is helping full-time team members buy homes in surrounding investment, is helping full-time team members buy homes in surrounding communities. It has supported more than 50 home sales since 2016.communities. It has supported more than 50 home sales since 2016. “The program has a dual mission to support investment in strategic “The program has a dual mission to support investment in strategic neighborhoods near our hospitals as well as help employees open the door neighborhoods near our hospitals as well as help employees open the door to homeownership and wealth-building opportunities,” says Kurt Sommer, to homeownership and wealth-building opportunities,” says Kurt Sommer, director of community development at LifeBridge Health. “We partner director of community development at LifeBridge Health. “We partner with various public and nonprofit organizations to help employees leverage with various public and nonprofit organizations to help employees leverage additional resources.”additional resources.” Incentives up to $18,000 go toward down payment and settlement Incentives up to $18,000 go toward down payment and settlement expenses for homes in Baltimore City, the City of Westminster and targeted expenses for homes in Baltimore City, the City of Westminster and targeted areas of Baltimore County.areas of Baltimore County. Last February, the program helped Kiwanda Robinson, a recreation Last February, the program helped Kiwanda Robinson, a recreation therapist at Levindale Hebrew Geriatric Center and Hospital, and her therapist at Levindale Hebrew Geriatric Center and Hospital, and her fiancé buy a four-bedroom home in the charming Gwynn Oak area fiancé buy a four-bedroom home in the charming Gwynn Oak area near Levindale.near Levindale.

“THE MONEY WE GOT FROM THE PROGRAM “THE MONEY WE GOT FROM THE PROGRAM DEFINITELY HELPED BRING DOWN THE COST DEFINITELY HELPED BRING DOWN THE COST OF OUR HOUSE.” OF OUR HOUSE.”

Kiwanda RobinsonRecreation Therapist, Levindale Recreation Therapist, Levindale

$18K Highest incentive available to support employee home Highest incentive available to support employee home purchases through the Live Near Your Work programpurchases through the Live Near Your Work program

“ WE KNOW WE CAN COUNT ON DOVE TO PROVIDE SERVICES, SUPPORT AND GUIDANCE TO VICTIMS OF DOMESTIC VIOLENCE.”

George MussinDomestic Violence Coordinator, Baltimore County Police

PEOPLE. COURAGE. IMPACT.PEOPLE. COURAGE. IMPACT.PEOPLE. COURAGE. IMPACT.

1,434victims of abuse received services

97%learned new ways to keep themselves and their children safe

99%learned of new resources

COMMUNITYCOMMUNITY

POPULATION HEALTH


Groundbreaking research aims to stop strokes before they startEvery 40 seconds, someone in the United States dies of a stroke — that’s about 795,000 strokes per year. 87 percent of those strokes are ischemic strokes caused by a blood clot (thrombosis) that blocks a blood vessel in the brain. Paul Gurbel, M.D., interventional cardiologist at Sinai Hospital and director of cardiovascular research at Inova Heart & Vascular, is on a mission to stop these strokes before they start. That’s why Dr. Gurbel is collaborating with Udaya Tantry, Ph.D., laboratory director of the Sinai Center for Thrombosis Research, to develop new therapies that prevent clots from forming in the first place. Antithrombotic therapy is not a new area of research for Dr. Gurbel, who played a pivotal role in the development of the antiplatelet medication, Brilinta, a drug that prevents blood clots from forming by stopping blood platelets from sticking together. Brilinta is now prescribed worldwide to patients with advanced coronary artery disease. Dr. Gurbel’s research began at Sinai Hospital’s Catheterization Lab, where Dr. Gurbel and his team realized that patients who responded more slowly to certain medications had commonalities within their blood. Upon further study, the team discovered that assessing platelet physiology also revealed who was most at risk for a repeat cardiac event. “Sinai was the first hospital in the world to treat according to intrinsic biology. By knowing which patient is at greater risk, we can personalize antithrombotic therapy and prevent a recurrent heart attack,” explains Dr. Gurbel. Modeling their new research after Dr. Gurbel’s landmark investigations, Dr. Gurbel and Dr. Tantry are continuing intricate investigations of platelet physiology and coagulation in a diverse population of patients with cardiovascular disease to determine predictors of stroke within a patient’s blood and facilitate drug development that directly addresses those abnormities.


“ OUR GOAL IS TO CONTINUE COLLABORATION AND RESEARCH THAT ADVANCES CLINICAL TREATMENT FOR PATIENTS WITH ADVANCED CARDIOVASCULAR HEART DISEASE.”

Paul Gurbel, M.D.Interventional Cardiologist, Sinai Hospital

Since publication, Dr. Gurbel has accepted the positions of director, Sinai Center for Thrombosis Research and Drug Development; and director, Cardiovascular Research, LifeBridge Health.


Annual U.S. stroke statistics

795,000 stroke deaths per year

87%ischemic strokes

INNOVATION

Improving care, reducing costs The LifeBridge Health Clinically Integrated Network is a partnership of physicians and advanced practice providers who have joined together to reduce costs, deliver evidence-based care, improve quality, increase efficiency and coordinate care. The network includes the LifeBridge Health Medical Group, which comprises 900 providers who see patients throughout the state, providing the highest quality of care for the best value. Additionally, the LifeBridge Health Accountable Care Organization, also part of the network, has been the most successful ACO in Maryland for three consecutive years. The network functions to connect hospitals and primary care providers, resulting in better transitions of care and increased in-network referrals. It also regularly shares population health data and analysis to improve management of chronic diseases and compliance with preventive care.

Ronald E. Delanois, M.D., serves as

the Jerome P. Reichmister,

M.D., Endowed Chairman of

Orthopedics for the Rubin

Institute for Advanced

Orthopedics and the division director

of the Center for Joint Preservation and

Replacement (CJPR). He is also the director

of Hip, Knee and Shoulder Surgery, and the

Research Division and Research Fellowship

Program. Dr. Delanois provides oversight to

the Rubin Institute’s clinical research activity

and is currently serving as the principal or

co-investigator on clinical trials investigating

novel biologics, devices and medications

targeting a wide range of indications

within orthopedics.

Scott Krugman, M.D., M.S., FAAP, is the

vice chair of the Department

of Pediatrics at the Herman &

Walter Samuelson Children’s

Hospital at Sinai. He is

currently participating in Sinai’s efforts to

reduce infant sleep-related deaths through

quality improvement work in all Women’s

and Children’s areas. Dr. Krugman is also

partnering with Emocha Mobile Health,

using its innovative video direct medication

observation technology to improve asthma

care in pediatric patients at Greenspring

Pediatrics. Additionally, he helps mentor

pediatric residents in their scholarly activity.

Daniel J. Durand, M.D., is the vice

president of Innovation and

Research, and chairman of

Radiology for LifeBridge Health.

He conducts award-winning

research into assessing the impact of the

role of disruptive innovation within radiology.

Some of Dr. Durand’s notable ongoing

projects and publications include his work

profiling the clinical, operational and financial

implications of emerging technologies, such

as artificial intelligence for image recognition,

distributed teleradiology subspecialist

networks and regional health data exchanges

for imaging (e.g., the CRISP DICOM archive

in the state of Maryland).

Aziza Shad, M.D., is the Ellen W.P.

Wasserman chair of Pediatrics

and chief of the Division

of Pediatric Hematology

Oncology at the Herman &

Walter Samuelson Children’s Hospital at

Sinai Hospital, and professor of Pediatrics

and Oncology at the Georgetown University

School of Medicine in Washington, DC. Her

clinical and academic interests have focused

primarily on pediatric lymphoma, cancer

survivorship, palliative care and international

oncology. Dr. Shad is actively involved in the

development of pediatric oncology programs

in developing countries, particularly in Asia,

the Middle East and Africa. Her research

focuses on the late effects of treatment in

childhood cancer survivors and improving

outcomes in pediatric cancer in low- and

middle-income countries with a focus on

Africa and Asia.

Adrian Goldszmidt, M.D., has been a

practicing physician at Sinai

Hospital for 22 years and serves

as the chief of the Department

of Neurology at LifeBridge

Health and co-director of the Thrombectomy-

Capable Stroke Center. His clinical and

academic interests center on stroke and

platelet function in stroke. Since 1997, he has

been a principal investigator for numerous

acute stroke trials, including ALIAS, POINT,

Cervene, PRoFESS, IRIS and PRISMS. Under

his guidance, Sinai Hospital is (in 2020)

participating in the TIMELESS trial to evaluate

the efficacy and safety of tenecteplase (a

tissue plasminogen activator) compared with

placebo in patients with acute ischemic stroke.

Sinai was the first hospital in the world to treat heart attacks according to intrinsic biology

1st

LifeBridge Health Medical Group

900providers who see patients throughout the state

LifeBridge Health Accountable Care Organization

No. 1most successful AOC in Maryland for three consecutive years

IN ADDITION TO REDUCING COSTS AND INCREASING POSITIVE OUTCOMES, LIFEBRIDGE HEALTH IS DEEPLY COMMITTED TO ADVANCEMENTS IN CARE, AND MANY OF OUR PROVIDERS ARE INVOLVED IN CUTTING-EDGE RESEARCH.


70%potential readmissions prevented within six months of implementing a redesigned Emergency Department care management program at Sinai and Northwest hospitals

6,000patients per month receiving services from population health teams across the LifeBridge Health system

3LifeBridge Health primary care providers received the National Committee for Quality Assurance National Diabetes Recognition Program Award for FY 2019

PEOPLE. COURAGE. IMPACT. PEOPLE. COURAGE. IMPACT.

Moving from healthcare to healthLifeBridge Health is improving health outcomes for patients and at the same time decreasing healthcare costs through the intersection of our care management, population health and ambulatory quality teams. “As a health system, we are committed to meeting the holistic needs of our patients: providing high quality clinical care, coordinating that care, and addressing the social determinants of health in order to manage the health of the populations we serve,” says Susan Mani, M.D., vice president, clinical transformation and ambulatory quality at LifeBridge Health.

Care management helps patients manage chronic health conditions and prevent unnecessary hospital visits throughout the continuum of care.

Population health puts the patient at the center of care, addressing the social determinants of health: economic stability, education, health and healthcare, neighborhood environment, social and community context.

Ambulatory quality teams work closely with our physician practices to assist with evidence-based and data-driven quality performance metrics for our value-based programs. For example, patients with diabetes are monitored closely for certain regular tests to ensure good health outcomes.

Meeting challenges together Life is challenging for Marcella Moore, a participant in the Diabetes Medical Home Extender Program, a LifeBridge Health M. Peter Moser Community Initiative project. She has diabetes and is a double amputee, but her community health worker has reduced her stress by answering her questions, helping her stay healthy, visiting her at home and in the hospital, and becoming “part of the family.”

There every step of the way When a stroke left 72-year-old Gaul Mac Elroy unable to walk, drive, work or speak clearly, he couldn’t manage his care. A social worker from Sinai Community Care helped him apply for benefits, arranging transportation and accompanying him to his appointments. “She was there every step of the way,” says Mac Elroy.

CAR E M ANAGE M E N T P OPULAT I ON H E ALT H AM BULAT ORY Q UAL I T Y

A place for hopeFor more than 30 years, Baltimore Child Abuse Center (BCAC), a member of the LifeBridge Health family, has provided victims of child sexual abuse and trauma and their families the treatment and resources they need to heal. BCAC is set to move into a new space in Sinai’s planned campus expansion. Dubbed the Center for Hope, this new facility will be a comprehensive one-stop shop and will help thousands of victims of abuse and violence recover from their trauma each year. Along with BCAC, the Center will house LifeBridge Health’s coordinated response to child abuse, human trafficking, domestic violence, community violence and elder abuse. Within the 32,000-square-foot building, those impacted by abuse and violence will have access to education resources, therapy, and advocates, safe play areas and a flexible learning space for community purposes. More than 150 social workers, medical professionals, therapists, advocates, attorneys, educators and specialized units from Baltimore Police and the Department of Social Services will be on-site. “For these programs to best function and succeed, we need to create a unique environment in order to break silos and find solutions,” says Adam Rosenberg, vice president for violence intervention and prevention at LifeBridge Health.

BCAC core values:

GR I T

H E ART

R E LAT I ONS H I PS

EXC E L L E NC E

POPULATION HEALTH

COMMUNITY

“ LIFEBRIDGE HEALTH PROVIDES SAFETY AND SECURITY FOR THOUSANDS OF VULNERABLE VICTIMS EVERY DAY OF EACH YEAR.”

Adam RosenbergVice President for Violence Intervention and Prevention at LifeBridge Health

BCAC staff in core values gear.



INNOVATION

Putting your health in your handsLifeBridge Health is partnering with the American Heart Association (AHA) and consumer health engagement company Higi to place Higi smart health stations throughout the Baltimore area. These stations allow people to measure and track their blood pressure, pulse and BMI; create health goals; and more. We sponsor a Higi station with AHA at the Jewish Community Center of Greater Baltimore (JCC) in Owings Mills and are planning to install more at retail locations including Walgreens. The JCC Higi station alerted gym member Jackie Simon to her dangerously high blood pressure, prompting her to see a physician and get treatment. “I could have had a heart attack or stroke at any moment,” Simon says. “That one, easy screening saved my life.”

No. 1cause of death in the U.S. is heart disease

bit.ly/cdcheart

$7Mhas been given by the Northwest Hospital Auxiliary for important projects over the years

Honoring AudreyIn honor of Northwest Hospital Auxiliary President and Northwest Hospital board member Audrey Lifcovich, the Northwest Hospital Gift Shop has been renamed “Audrey’s Boutique.” Under Audrey’s leadership and the work of many dedicated volunteers, nearly $7 million has been given by the Northwest Hospital Auxiliary for important projects over the years. In 2018, Auxiliary leadership made a new commitment of $500,000 to support cancer care in the Infusion Center as well as new medical technology that will advance patient care at Northwest Hospital. Audrey has volunteered for the Auxiliary since early 1982 and was appointed to the Northwest Hospital Board in 1994.

Audrey Lifcovich, center, at the boutique dedication with her sister Tobye Frankle and niece Wendy Berenson.

Mariah Wilson works at her summer internship at Sinai Hospital.

High school interns learn on the jobMariah Wilson had more responsibility than most at her summer job, a paid internship at Sinai Hospital of Baltimore. The 17-year-old West Baltimore resident spent five weeks scheduling patients, answering phones and running the front desk at Sinai’s busy gastrointestinal/genitourinary unit. The internship was part of the Baltimore Alliance for Careers in Healthcare (BACH) Fellows program, an offshoot of a collaboration with Baltimore City Public Schools and the Mayor’s Office of Employment Development’s YouthWorks summer job program. The BACH interns work in various departments including transport, telecom, nursing units, behavioral health and cardiac rehab. “They get a chance to see what the world of work is like, learn about healthcare careers beyond doctors and nurses, learn workplace etiquette and improve their soft skills,” says Andrea Hanna, career coach at LifeBridge Health. “They learn confidence and how to speak up and establish relationships.” Mariah enjoyed her job and earned praise from her co-workers for her diligence, quick thinking and kind personality. She says, “I learned how to put myself forward and I also learned about administrative work, which I hadn’t done before.” Mariah now aims to work in a similar job while studying psychology in college.

COMMUNITY

“THEY LEARN CONFIDENCE AND HOW TO SPEAK UP AND ESTABLISH RELATIONSHIPS.”

Andrea HannaCareer coach at LifeBridge Health


AT A GLANCE

Urgent CareExpressCare Urgent Care CenterExpressCare Urgent Care Center

Post-Acute CareNorthwest Hospital SubacuteNorthwest Hospital Subacute

Levindale Hebrew Geriatric Center and HospitalLevindale Hebrew Geriatric Center and Hospital

HomeCare MarylandHomeCare Maryland

National Respiratory Care, LLCNational Respiratory Care, LLC

FutureCareFutureCare

Brinton WoodsBrinton Woods

Carroll HospiceCarroll Hospice

Seasons Hospice & Palliative CareSeasons Hospice & Palliative Care

Post Acute Physician PartnersPost Acute Physician Partners

TransportationPulse Medical TransportationPulse Medical Transportation

Senior LivingSpringwell Senior Living CommunitySpringwell Senior Living Community

Avila Home CareAvila Home Care

Ambulatory ServicesLifeBridge Health Physical TherapyLifeBridge Health Physical Therapy

LifeBridge Health & FitnessLifeBridge Health & Fitness

RadNetRadNet

SurgiCenterSurgiCenter

PhysioTherapy AssociatesPhysioTherapy Associates

Ellicot City Ambulatory Surgery CenterEllicot City Ambulatory Surgery Center

LifeBridge Health Community PhysiciansLifeBridge Health Community Physicians

Acute CareCarroll HospitalCarroll Hospital

Grace Medical CenterGrace Medical Center

Levindale Hebrew Geriatric Center and HospitalLevindale Hebrew Geriatric Center and Hospital

Northwest HospitalNorthwest Hospital

Sinai Hospital of BaltimoreSinai Hospital of Baltimore

Each year, LifeBridge Health has more than 1 million patient encounters, with people who have needs ranging from primary care and prevention to complex cardiovascular procedures, delicate neurosurgery and intricate robotic surgeries. Although LifeBridge Health is a rapidly growing health system, we are united by our CARE BRAVELY culture. We CARE BRAVELY for each person who comes to us for care, and remain dedicated to improving the health of the individuals and communities we serve through compassionate, high-quality care and community outreach programs.

C ON T I NU UM OF CAR E

LifeBridge Health at a glance

Carroll Hospital

Carroll Hospital is the heart of its tight-

knit community, proudly serving the

region for more than five decades. It

has grown from a one-building hospital

to a comprehensive patient-centered

medical campus. The hospital offers

nationally ranked care, the latest

in medical technology and skilled

clinicians in a variety of specialties.

A health and rehabilitation center is

currently under construction.

Sinai Hospital of Baltimore

Since 1866, Sinai Hospital of

Baltimore has provided the highest

quality of medical care to the people

of Baltimore. Today, Sinai continues

that proud tradition while breaking

ground in research, innovation and

patient care. The planned Sinai

Outpatient Pavilion will provide

innovative patient care, and serve as a

catalyst for neighborhood growth.

Levindale Hebrew Geriatric Center and Hospital

Founded in 1890, Levindale

Hebrew Geriatric Center and

Hospital leads the way in complex

medical care, including a successful

pulmonary and vent weaning

program. Additionally, Levindale

has a nationally accredited

rehabilitation program, three

outpatient rehabilitation centers

and an acute neuro-cognitive unit

with an outpatient program.

Grace Medical Center (formerly Bon Secours Hospital)

The newest member of the LifeBridge

Health family, Grace Medical Center

was founded by the visionary Sisters

of Bon Secours 100 years ago. The

Sisters not only provided medical care;

they answered community needs with

such initiatives as affordable housing

and workforce development. LifeBridge

Health is proud to build upon this

great legacy.

Northwest Hospital

Northwest Hospital has served the

northwest Baltimore community for

more than 50 years. With a patient-

friendly design and impressive

array of specialties, the hospital

provides patient-centered care with

an emphasis on quality and safety.

Northwest has expanded services into

the community, including outpatient

surgery, adult day services and

physical rehabilitation.

LifeBridge Health Partners

Because the future of healthcare

is growing beyond the walls of the

traditional hospital setting, LifeBridge

Health has chosen to partner with

other health-related service companies

throughout the region. By expanding

these relationships, we can offer a full

continuum of care from health and

wellness to senior living.

E M PLOY E E S PH YS IC I ANS 2 B E DS

Distinguished Achievement in Patient Safety Innovation Maryland Patient Safety Center

Achieved Stroke Gold Plus Recognition for Stroke Care Get With The Guidelines

Ranked the seventh best hospital in Maryland U.S. News & World Report

LGBTQ Healthcare Equity Leader for 2019 Human Rights Commission

Serving Baltimore for 100 years

Carroll 1,729

Levindale 876

Northwest 1,703

Sinai 5,226

Other Entities1 3,810

Carroll 426

Levindale 222

Northwest 697

Sinai 1,075

Other Entities 223

Carroll 178

Levindale 330

Northwest 218

Sinai 453

Other Entities 719

OPE R AT I NG R EV E NUE$ in billions

UNC OM PE NSAT E D CAR E 3

$ in millions

13,344 2,643 1,898

FY 2017 FY 2017FY 2018 FY 2018FY 2019 FY 2019

$1.73$1.73 $46.2$46.2$1.80$1.80 $64.5$64.5$1.85$1.85 $66.0$66.0

Grace Medical Center (formerly Bon Secours) joined LifeBridge Health Dec. 1, 2019. 1. Includes Community Physician Enterprise and LifeBridge Health Partners 2. Total number of credentialed physicians 3. Care provided for which compensation is not received, i.e., any combination of bad debts and charity care


Awards and accolades

12LifeBridge Health nurses recognized in Baltimore magazine’s 2019 Excellence in Nursing list.

Human Rights Campaign Foundation

Northwest and Sinai were recognized as LGBTQ Healthcare Equity Leaders by the Human Rights Commission for 2019.

U.S. News & World Report

Carroll Hospital was ranked No. 7 best hospital in Maryland. / Carroll, Northwest and Sinai hospitals were rated High Performing in chronic obstructive pulmonary disease. / Northwest Hospital ranked a Best Nursing Home for achieving a rating of High Performing in Short-Term Rehabilitation.

Sinai, Carroll and Northwest hospitals earned the Gold Plus Quality Achievement Award for stroke care. / Sinai received Target: Stroke Elite Plus / Northwest received Target: Stroke Elite/ Carroll received Target: Stroke Honor Roll

Sinai Hospital President Jonathan Ringo, M.D., was recognized as one of 105 Physician Leaders to Know (for the second successive year). / Carroll Hospital CMO Mark Olszyk, M.D., was recognized as one of 100 Hospital and Health System CMOs to Know.

Baltimore magazine 2019 Top Doctors

LifeBridge Health was awarded Corporate Citizen of the Year. / LifeBridge Health BioIncubator was recognized as one of the largest incubator/accelerator spaces in Maryland.

Levindale received the Distinguished Achievement in Patient Safety Innovation award for keeping patients wound-free. / Northwest Hospital was also recognized for improving survival rates with multidisciplinary committee. / Sinai Hospital was recognized for implementing a predictive analytics tool to reduce mortality.

Carroll Hospital was rated No. 1 hospital in Maryland for cleanliness by Hospital Consumer Assessment of Healthcare Providers and Systems.

Recognized as Corporate Citizen of the Year by the Maryland LGBT Chamber of Commerce. / Named a 2019 Influential Marylander by The Daily Record, his third time receiving this honor.

LifeBridge Health is a certified Great Place to Work.

No. 1

Great Place to Work

Neil Meltzer

American Heart Association/American Stroke Association Get With The Guidelines Target Stroke Quality Achievement Awards

Maryland Patient Safety Center

Becker’s Hospital Review

140 Baltimore Business Journal

Y E AR I N GI V I NG

A total of $24,275,881 was received in new gifts and pledges for the fiscal A total of $24,275,881 was received in new gifts and pledges for the fiscal year ending June 30, 2019. Shown here: sources of the extraordinary support year ending June 30, 2019. Shown here: sources of the extraordinary support given to Sinai Hospital, Northwest Hospital, Carroll Hospital, Carroll Hospice given to Sinai Hospital, Northwest Hospital, Carroll Hospital, Carroll Hospice and Levindale Hebrew Geriatric Center and Hospital.and Levindale Hebrew Geriatric Center and Hospital.

Philanthropic support makes a tremendous difference throughout the Philanthropic support makes a tremendous difference throughout the health system. Shown here: how donors directed their gifts during fiscal health system. Shown here: how donors directed their gifts during fiscal year 2019.year 2019.

2% 2% COMMUNITY COMMUNITY

ORGANIZATIONSORGANIZATIONS

1% 1% LEVINDALE HEBREW GERIATRIC LEVINDALE HEBREW GERIATRIC

CENTER AND HOSPITALCENTER AND HOSPITAL

3% 3% PLANNED GIFTS/ PLANNED GIFTS/ BEQUESTS BEQUESTS

7% 7% SYSTEM-WIDE SUPPORT SYSTEM-WIDE SUPPORT

10% 10% CORPORATIONS CORPORATIONS

7% 7% NORTHWEST NORTHWEST HOSPITAL HOSPITAL

15% 15% FOUNDATIONS FOUNDATIONS

19% 19% CARROLL HOSPITAL CARROLL HOSPITAL AND CARROLL AND CARROLL HOSPICE HOSPICE

42% 42% INDIVIDUALSINDIVIDUALS

66% 66% SINAI HOSPITAL SINAI HOSPITAL

28% 28% GOVERNMENT GOVERNMENT

GRANTSGRANTS

V IS I ONARY L EV E L

$100,000+Anonymous (1)Scott and Deborah AmeyBaltimore City Mayor’s Office of

Criminal JusticeBaltimore City Mayor’s Office of

Employment DevelopmentBehavioral Health Systems Baltimore

(BHSB)Estate of Julia BerwagerPeter and Vicki BrownThe Campbell FoundationCarroll Hospital AuxiliaryCoca Cola, USABen and Zelda Cohen Charitable

Foundation, Inc. Rosalee and Dick Davison Charlotte WeinbergCoca Cola, USAEstates of Hugo and Helen

DalsheimerFamily League of Baltimore CityR. Wayne Feezer Memorial

Foundation, Inc.The Beverly K. Fine & Jerome M. Fine

Foundation, Inc.Phyllis and Louis FriedmanDr. Marc and Nancy GertnerBrian and Martha GibbonsEstate of Slova Gisner

Gottschalk FoundationGovernor’s Office of Crime Control

and PreventionGreenberg Gibbons CommercialGreenebaum Enterprises, Inc. Adele and Michael GreenebaumThe Stewart & Marlene Greenebaum

Family FoundationHealth Resources and Services

Administration (HRSA)Ralph C. Heller FoundationPhebe Hess TrustMartin K.P. HillIsraelson Family FoundationKahlert Foundation Greg and Roberta KahlertZanvyl & Isabelle Krieger FundAlvin and Lois LapidusHarry & Betty Lichtman Gift FundState of MarylandMaryland Department of Health and

Mental HygieneMattie Miracle Cancer FoundationKaren and Millard MazerAlan & Amy Meltzer Family

Foundation, Inc.Ellen and Neil Meltzer Family FundNorthwest Hospital AuxiliaryDr. Jerome P. & Susan B. ReichmisterMilton Roberts TrustBen and Esther Rosenbloom

Foundation

Your generous financial support allows us to change the lives of the individuals and communities we serve through compassionate, high-quality care, community outreach and opportunities for innovation. We are honored that you trust us with your gifts. When you give bravely, you inspire us to CARE BRAVELY.

LifeBridge Health is pleased and honored to recognize the donors of $10,000 and above who made gifts to our Circle of Life Society — Visionary, Cornerstone and Steward levels — in support of LifeBridge Health affiliates Sinai Hospital, Northwest Hospital, Carroll Hospital, Carroll Hospice and Levindale Hebrew Geriatric Center and Hospital, from July 1, 2018, to June 30, 2019.

Changing lives through philanthropy

Sources of SupportSources of Support Entity-Specific GiftsEntity-Specific Gifts


PHILANTHROPYPHILANTHROPY

1.Richard and Louise Kemper have given generously to Northwest Hospital for more than 35 years in support of patient care, technology, medical equipment and the expansion of the Emergency Department. They recently made a major gift to continue medical advancements at the hospital, naming the Physician Services Center in honor of Richard’s mother and father, Leah and Morton Kemper. Richard, pictured with his wife Louise at the LifeBridge Health Family Society dinner, is vice chair of the Northwest Hospital Board.

2.The Baltimore Child Abuse Center’s “Be a Hero” Gala was held at the Hippodrome Theatre in May, raised $397,500 and featured an evening with Olympic Gold Medal Gymnast Aly Raisman, pictured here with Gala Co-Chairs Steven and Mandee Heinl.

3.The LifeBridge Health Leadership Society was established to engage, involve and educate the next generation of LifeBridge Health volunteer leadership. The brainchild of LifeBridge Health board members Lynn Abeshouse and Ronnie Footlick, the Leadership Society also includes a “giving circle” that distributes the collective contributions of members in support of worthy programs systemwide.

The Society hosted a networking event in May, 2019 at the Citron Restaurant at Quarry Lake. From left: Leadership Society Co-Chair and Levindale board member Scott London; LifeBridge Health President and CEO Neil M. Meltzer; former Sinai Hospital President and COO Jonathan Ringo, M.D.; and Leadership Society Co-Chair and Sinai Hospital board member Chris Wasson.

4.Guests gathered at Carroll Hospital earlier this year to celebrate the renovation and expansion of The Family Birthplace, which now includes neonatal couplet care suites where sick newborns and their parents will stay until the baby is ready to go home. Pictured here: LifeBridge Health Vice President Leslie Simmons with DPR Construction representatives John Anania, John Stull and Dan Crutchfield.

3 4

21

Herman & Walter Samuelson Foundation

Estate of Donald E. SmithEdward N. & Della L. Thome

Memorial FoundationUnited Way of Central MarylandEllen W.P. WassermanThe Harry and Jeanette Weinberg

FoundationWhiting-Turner Contracting Company

C OR NE R S T ONE L EV E L

$25,000-99,999Anonymous (4)ACME Paper & Supply Co., Inc. Mildred and Edward Attman* Ronald and Stephanie Attman David Attman Patricia and Gary Attman Steven and Lisa AttmanAlex Cooper Auctioneers, Inc.The Phyllis L. and Leonard J. Attman

Foundation, Inc.BB&T CorporationBehavioral Health Administration

(BHA)Berkeley Research Group, LLCSandra and Malcolm BermanThe Blavatt FamilyMr. Louis L. Bopst, Jr.Howard S. Brown and FamilyKim Kelly Burden FoundationJane W. Campbell TrustCapitol Office SolutionsCarroll County Anesthesia

Associates, P.A. Andrew Green, M.D. Kiran Kuna, M.D. Jeffrey Tabak, M.D. John Brock, M.D. Diana Eclavea, M.D. David Kottra, D.O. Angelo Caprarella, M.D. Celaine So, M.D. Matthew Crutchley, M.D. Jessica Hobbs, M.D.The Classic Catering PeopleDrs. Joan D. Coley and M. Lee RiceJoseph and Annette Cooper and

FamilyEric W. CowanDart FoundationShawn and Ronald Delanois, M.D.Devaney & Associates, Inc. Diane Devaney and David

DekowskiEMJAY Engineering and Construction

Co., Inc.Edward J. Friedman Foundation, Inc.Lorraine* and Barry Friner Dennis Glasgow

Lowell & Harriet Glazer Family Philanthropic Fund

The Samuel G. & Margaret A. Gorn Foundation, Inc.

LaVerna Hahn Charitable TrustMr. R. Neal and Mrs. Nancy HoffmanHope for Henry FoundationMs. Doris J. HullBenno & Elayne Hurwitz Family

Foundation, Inc.Johnson Controls, Inc.Kaufman FundLeah & Morton Kemper Family

Foundation Richard and Louise KemperJennifer and Michael KleinMaryland Affiliate of Susan G. Komen

Breast Cancer FoundationLapidus Oring Foundation, Inc.Tina Mance-Lee and Jefferi LeeStacey and Barry Levin, Esq.London Eligibility, Inc. Fred S. London and Scott S.

LondonM&T BankMary C. and Nicholas B.

Mangione Sr.Maryland Community Health

Resources CoalitionMarilyn MeyerhoffMoser Family FundNational Respiratory Care, LLCErnest and Meta Oppenheimer

FoundationOrthoMarylandOwens & Minor, Inc.Patient Centered Outcomes

Research Institute (PCORI)Mr. Stephen M. Peregoy In Memory of Diane PeregoyPitts Family Foundation Mr. and Mrs. James F. PittsPoint Breeze Credit UnionWilliam E. Proudford Sickle Cell

Fund, Inc.Mr. Eric ReitbergerStanley F. and Jane RodbellBruce L. RosenbergSamuel I. RosenbergIrene and Robert RusselLorraine and J. Mark SchapiroMargaret D. and Benjamin S.

SchapiroEstate of Alvie SpencerStaples AdvantageLisa and Barry StolerS.H. Tevis & Son, Inc. Beth and Jack TevisTracy’s Kids Art Therapy ProgramWeil-Mandel Charitable Foundation Erna Weil Leiser,* Brenda Weil

Mandel and Louis B. FrockDr. Barbara WhiteMr. and Mrs. Kenneth B. WrightPhilip A. Zaffere Foundation, Inc.

S T EWAR D L EV E L

$10,000-24,999Anonymous (2) Advanced RadiologyAmerican Office Lisa and David Kuntz Debbie and Michael KuntzAnchor Pharmacy/Carroll Care

Pharmacies Drs. James and Jeanie MillerR. Wayne and Bonnie BarnesBarnes-Bollinger Insurance Services Mr. David Bollinger Mr. and Mrs. Mark BollingerMs. Peggy P. BeckLaura Black and Charles KleinLeonor and Marc BlumBolder Healthcare SolutionsBridge-GateCarolyn and Martin BurnsCapital Women’s Care LLCCareFirst BlueCross BlueShieldChildren’s Cancer Foundation, Inc.CignaCommunity Foundation of Carroll

County, Inc.Continental Realty Corporation The Schapiro Family Mindy and J.M. Schapiro IIILee E. CoplanAnne C. David, Ph.D.Muriel G. DavidsonDPR ConstructionHarry F. Duncan Foundation, Inc.Mr. and Mrs. R. Clayton EmoryExpressCare Urgent Care CentersJack Finkelstein and Frances KesslerThe Footlick Family Foundation Robert* and Ronnie Footlick Leslie and Joseph Schaller Randi and Frank SettlemanMr. Bob and Mrs. Linda FrazeeGateHouse MediaMr. P. Douglas and Mrs. Christine A.

GerstmyerLyn Stacie Getz Foundation, Inc.Gobel GroupThe Family of Sol Goldstein Donald Goldstein Mark Goldstein Robert GoldsteinWilliam O. Goldstein FundLouise K. GoodmanHealthcare Legal Solutions, LLCMoses S. & Blanche H. Hecht

FoundationTodd and Donna HerringMerrill and John E. Herzenberg, M.D.Drs. Hicken, Cranley & Taylor P.A.Eileen and Donald HimelfarbHord Coplan Macht, Inc.Mr. Ken J. Hornberger

Katherine and Larry JenningsEdith and Sar Kaufman*Anna and Daniel KleinKoons Toyota of WestminsterKPMG, LLPMrs. Christine M. KrebsLanStar Systems, Inc.Audrey P. LevineJulie and Andrew LevineThe Herman & Seena Lubcher

Charitable FoundationMs. Terri Lyons and Mr. Steve KingMacadoo FoundationMacht Philanthropic FundMrs. Mary M. MooresHeather and James Nace, D.O.The Nevin Family Charitable Fund Steve and Carol NevinNicholl Family Foundation, Inc.Number Ten FoundationEstate of Charles R. OgleDrs. Mark and Melly OlszykOrokawa FoundationThe Richard Laurence Parish

FoundationPassen Enterprises, LLC Amy and Martin Passen, M.D. Selvin Passen, M.D.Pivot Physical TherapyT. Rowe Price Foundation, Inc.Raymond James AssociatesRenaissance Charitable Foundation,

Inc.Tsipi and Michael RenbaumEstate of Mr. Dana F. RiceRolyn Companies, Inc. Samuel BergmanRosenthal-Statter Foundation, Inc.Schafer Cullen Capital Management,

Inc.Michael and Janet ScherrDr. Ethan A. and Mrs. Deborah D.

SeidelKathy and Sanford ShapiroGreg and Leslie SimmonsSinai Mitzvah FoundationJackie and Bob SmelkinsonJames M. Smith and FamilyKaren and Richard SoissonDr. George H. and Mrs. Betty ThomasMary S. Tilbury, R.N.*Mr. and Mrs. George W. WardenThe Honorable Barbara B. Waxman

and Carl M. Waxman, O.D.Weatherby HealthcareWestminster Home AssociationTheophilus & Marie Cover White

FundWoodholme Gastroenterology

Associates, P.A.

*deceased


LIFEBRIDGE HEALTH PARTNERS

In keeping pace with a rapidly and constantly changing healthcare industry, increasing services and meeting the needs of a diverse patient population, LifeBridge Health partners with many health-related service companies.

New nursing home to open in 2021 Under the LifeBridge Health Partners division, Carroll Hospital has broken ground on a nursing home, Atlee Hill. The project comes more than one year after LifeBridge Health became the majority partner of Brinton Woods Health & Rehabilitation Center at Winfield. The partnership includes rebuilding the skilled nursing facility on the Carroll Hospital campus under a new name.

“Each of the LifeBridge Health hospitals has a nursing home presence right on their campus and now Carroll Hospital will also have one,” says David Krajewski, president of LifeBridge Health Partners and LifeBridge Health executive vice president and chief financial officer. “This further emphasizes that we are not just acute care hospitals, we are a health system and this brings the continuum of care to Carroll Hospital.”

FY 2018 FY 2019

$330M$330M $367M$367M

LifeBridge Health Partners

L B H PART NE R S T O TAL R EV E NUE$ in millions

“AS THE ONLY REGIONAL HEALTHCARE SYSTEM WITH A FULL NETWORK OF COMPLEMENTARY BUSINESS PARTNERS, LIFEBRIDGE HEALTH IS ABLE TO OFFER PATIENTS ALL THROUGHOUT MARYLAND A FULL RANGE OF SERVICES — FROM HOME CARE AND OUTPATIENT REHABILITATION TO URGENT CARE AND DIAGNOSTIC PROCEDURES.”

David H. KrajewskiExecutive Vice President and CFO, LifeBridge HealthPresident, LifeBridge Health Partners

AM BULAT ORY S UR GE RY C E N T E R SLifeBridge Health’s ambulatory surgery centers, conveniently located in Owings Mills and Ellicott City, provide same-day surgical care, including diagnostic and preventive procedures.

B I L L I NG AND C ODI NG S E RV IC E SThe billing specialists at Practice Dynamics (PDI) perform a full range of comprehensive billing, coding and compliance services for more than 600 LifeBridge Health providers.

BUS I NE S S AND VO CAT I ONAL S E RV IC E SVSP Business Support Services offers digital printing, wide-format printing, mailing and document management, and provides job readiness and placement services for clients with disabilities and economic disadvantages.

DIGE S T I V E DIS E AS E C E N T E RThe Carroll County Digestive Disease Center provides patients a safe and convenient setting for diagnostic procedures including colonoscopy, sigmoidoscopy and upper endoscopy.

EY E CAR E AND OP T ICAL S H OPSThe Krieger Eye Institute at Sinai and Northwest hospitals and Quarry Lake are renowned for a superior patient experience offering high-quality, specialty and routine ophthalmologic care, as well as two full-service retail shops with a wide selection of frames, sunglasses and readers.

FI T NE S S AND W E L L NE S SOne of the nation’s top 100 health clubs, LifeBridge Health & Fitness offers a full slate of group classes, personal training sessions, an indoor pool and massage, acupuncture, and laser services.

H O S PIC EProviding in-home care in Baltimore, Carroll and Frederick counties in Maryland and York and Adams counties in Pennsylvania, and inpatient care at its Dove House in Westminster, Carroll Hospice is dedicated to enhancing the quality of life for patients with life-limiting illnesses and their families.

K I DNEY CAR EDaVita Kidney Care delivers dialysis services to patients with chronic kidney failure and end-stage renal disease.

M E DICAL T R ANS P ORTAT I ONWhen patients need emergency or basic stretcher or wheelchair transportation to or from any LifeBridge Health facility, Pulse Medical Transportation’s team of paramedics, critical care nurses and skilled drivers is available 24 hours a day, seven days a week.

O C C UPAT I ONAL H E ALT HCarroll Occupational Health specializes in managing employment-related healthcare needs, including injury management and employee physicals, under one roof.

O UT PAT I E N T PH AR M AC Y S E RV IC E SThe outpatient pharmacies at Carroll, Northwest and Sinai hospitals serve the prescription medication needs of LifeBridge Health’s patients, employees, physicians and community members.

R ADI OLO GYAdvanced Radiology and Community Radiology Associates offer the latest innovations in medical imaging, including 3T MRI, 3-D mammography, ultrasound and PET/CT, to patients in Baltimore and Carroll counties.

R E H AB I L I TAT I ON S E RV IC E SIn partnership with NovaCare, an industry leader in rehabilitation services, LifeBridge Health Rehabilitation has 24 convenient locations throughout our service area, including at Sinai, Northwest and Carroll hospitals. Nationally renowned, NovaCare is devoted to developing individualized care plans that improve function and quality of life of our patients so they can get back to work, sports and life.

T H E S H OPS AT L I FE B R I D GE H E ALT H Our gift shops at Sinai, Northwest and Carroll hospitals stock a variety of items for patients, family and friends. Subway at Sinai Hospital offers many healthy meal options.

S L E E P C E N T E R SThe LifeBridge Health Sleep Centers specialize in the diagnosis and treatment of sleep disorders in adult and pediatric patients.

UR GE N T CAR EExpressCare, Maryland’s fastest-growing urgent care company, is open seven days a week from 8 a.m. to 9 p.m., treating minor illnesses and injuries. Walk in or skip the wait by using its convenient online appointment system.


Bon Secours Community Works

Bon Secours Community Works is

dedicated to enriching West Baltimore

communities with programs and

services that contribute to the

long-term economic and social

viability of neighborhoods.

http://bit.ly/bonsecourscw

CHAI

CHAI (Comprehensive Housing

Assistance, Inc.) offers programs and

services to help seniors, homeowners

and communities in northwest

Baltimore neighborhoods with a

significant Jewish presence.

chaibaltimore.org

Park Heights Renaissance

Park Heights Renaissance is working

to implement the Baltimore City Park

Heights Master Plan where land and

economic and human development

contribute to the revival of a thriving

and sustainable community.

The Partnership for a Healthier Carroll County

The Partnership for a Healthier Carroll

County strives to build the capacity of

individuals and organizations to improve

the health and quality of life in Carroll

County, Md.

healthycarroll.org

Southwest Partnership

Seven neighborhoods and six

institutions comprise the Southwest

Partnership, a collective effort to

build a cohesive community of choice

and grow neighborhood power.

southwestpartnershipbaltimore.org

Faith-Based Organizations

LifeBridge Health works with many

faith-based organizations to offer

strength to our communities and

improve the health of our neighbors.

Liberty Road Business Association

The Liberty Road Business Association

works to grow and sustain a diverse

and thriving business community to

enrich the quality of life and enhance

prosperity in the Liberty Road Corridor

and supporting communities.

lrba.biz/lrba/welcome.asp

Northwest Baltimore Partnership

Composed of Sinai Hospital, Park

Heights Renaissance and CHAI,

representatives from Baltimore City

and Baltimore County community

and government organizations,

NWBP aims to increase investment

in northwest Baltimore for capital

improvements and community and

economic development.

Susan Mani, M.D. Vice President, Clinical Transformation and Ambulatory Quality

James Roberge Vice President, Capital Improvements and Support Services

Tressa Springmann Senior Vice President and Chief Information Officer, Enterprise IT and Process Improvement

Jason Weiner Senior Vice President and General Counsel

Lisa Whaley Senior Vice President, Chief Human Resources Officer

Darleen Won Vice President, Strategic Planning and Analytics

Tony MorrisSenior Vice President and Chief Revenue Officer

Martha Nathanson Vice President, Government and Community Development

Matthew Poffenroth, M.D. Chief Clinical Officer, Physician Enterprise

Michael Myers Vice President, Regulatory Reporting and Reimbursement

Daniel Durand, M.D. Vice President and Chief Innovation Officer

Rose Jose Chief Operating Officer, Outpatient Pharmacy and Specialty Pharmacy Services

Louis Dunaway Vice President, Budget and Capital Planning

Nancy Kane Vice President, Financial Reporting

Brian Deffaa Chief Marketing Officer, Strategic Marketing and Communications

Terrence CarneyVice President, Supply Chain Management

Laura Callahan Vice President, Chief Compliance Officer

Jonathan Binder Chief Operating Officer, LifeBridge Health Partners

Julie Cox Vice President and Chief Development Officer

Rebecca AltmanVice President and Chief Integration Officer

Daniel BlumPresident, Sinai Hospital and Grace Medical CenterSenior Vice President, LifeBridge Health

Neil MeltzerPresident and Chief Executive Officer

David KrajewskiExecutive Vice President and Chief Financial Officer; President, LifeBridge Health Partners

Leslie Simmons, RN, FACHE Executive Vice President

Deborah GravesSenior Vice President; President and Chief Operating Officer, Levindale Hebrew Geriatric Center and Hospital

Craig Carmichael, MBA, CPA, CISAPresident and COO, Northwest HospitalSenior Vice President, LifeBridge Health

Garrett Hoover, MA, MHA, FACHEPresident and COO, Carroll HospitalSenior Vice President, LifeBridge Health

Jonathan Ringo, M.D. Former Senior Vice President; President and Chief Operating Officer, Sinai Hospital

Our leadershipCommunity partners

LifeBridge Health partners with other organizations to increase our power to help people, families and communities thrive.

32 LifeBridge Health 2019 Annual Report & Community Benefit Summary2019 Annual Report & Community Benefit Summary 33 33

BOARD OF DIRECTORS

LifeBridge Health’s continued growth and success is thanks in large part to the impartial stewardship of board leaders who steadfastly support our mission to CARE BRAVELY for our patients and communities. Their guidance and insight are critical to strategic planning and decision-making aimed at achieving the best possible health outcomes, improving day-to-day operations, providing sufficient staffing, and offering more preventive services and educational community programs.

Board of DirectorsL I FE B R I D GE H E ALT H CAR R OL L H O S PI TAL

Jeffrey A. Wothers, Esq. Chairman Carroll Hospital Board of Directors Partner Niles, Barton & Wilmer LLP

Abba D. Poliakoff, Esq. Chairman Levindale Hebrew Geriatric Center and Hospital Board of Directors Partner Gordon Feinblatt LLC

LEVINDALE HEBREW HOSPITAL AND NURSING CENTER

Brian L. Moffet, Esq. Vice Chairman Principal Miles & Stockbridge P.C.

Paul L. Saval, Esq. Chairman Northwest Hospital Board of Directors President and CEO Saval Foods Corporation

NORT H W E S T H O S PI TAL

Gregory J. Rochlin Chairman Sinai Hospital Board of Directors CEO Ilera Healthcare

S I NAI H O S PI TAL

L I FE B R I D GE H E ALT H B OAR D OF DI R E C T OR SLynn E. AbeshouseLaura Black Jason A. Blavatt, Esq.Marc P. Blum, Esq. Joseph A. Cooper Lee Coplan Charles O Fisher, Jr., Esq.Nupur Parekh FlynnRonnie Footlick Louis F. Friedman, Esq.Brian J. Gibbons, Esq.Martin K.P. Hill Harry W. Kaplan M.D.Donald Kirson Barry F. Levin, Esq.Brenda W Mandel Neil M. MeltzerBrian L. Moffet, Esq.Thomas F. Obrecht Abba David Poliakoff, Esq.Mike PoskoMichael RenbaumGregory Rochlin Paul L. Saval, Esq.Ethan A. Seidel Ph.D.Thomas D. Welliver Helen W. WhiteheadJeffrey A. Wothers, Esq. Alec M. Yeo

CAR R OL L H O S PI TAL FO UNDAT I ON B OAR D OF T RUS T E E SMark E. BlackstenMartin BurnsTimothy W. ChaseJoan D. Coley, Ph.D.Mark DebinskiKaren DurillaChristine A. GerstmyerDona Hobart, M.D.Christopher D. HoltDel. Susan Krebs

Kiran Kuna, M.D.Barry Levin, Esq.Terri LyonsKent D. MartinNeil M. MeltzerAlex MyersMichael MyersMark PowersMarcus Lee PrimmGuy SheetzLeslie R. SimmonsTerry SmackJeffrey A. Wothers, Esq.

CAR R OL L H O S PIC E B OAR D OF T RUS T E E SRegina S. BodnarAnn M. BollingerJanet Buchanan, D.Min.Carolyn BurnsJames CoveyShirlyn Evans-FordEllen Finnerty MyersLaura GillenBarbara HardenTodd HerringChrissy KantherC. Dave KileDel. Susan KrebsJohn W. Middleton, M.D.James A. Miller, P.D.Todd MitchellEllen Finnerty MyersAnn PattersonRobert Weinreich

CAR R OL L H O S PI TAL B OAR D OF DI R E C T OR SDavid S. BollingerKimberly A. Johnston Deltuva, M.D.Christine A. GerstmyerTodd HerringMartin K.P. HillSarah K. Lentz, M.D.Barry Levin, Esq.

Barry F. Levin, Esq. Chairman Managing Partner Saul Ewing Arnstein & Lehr LLP

Neil M. MeltzerMarcus Lee PrimmDeborah SeidelLeslie R. SimmonsStanley H. "Jack" Tevis IIIThomas D. WelliverDrewry White, M.D.Jeffrey A. WothersAlec YeoThomas J. Zirpoli, Ph.D.

L EV I NDAL E H E B R EW H O S PI TAL AND NUR S I NG C E N T E R B OAR D OF DI R E C T OR SAllan C. AlpersteinKeith AttmanRochelle BohrerMarc A. CohenRobert I. DamieGerald B. Feldman, M.D.Jason A. Frank, Esq.Deborah GravesGil HorwitzEsther JacobsonKevin M. KeaneJayne Z. KleinBarry F. Levin, Esq.Scott S. London, Esq.Neil M. MeltzerRaymond MillerHoward PerlowAbba D. Poliakoff, Esq.Bernard Rubin, M.D.Lynn B. Sassin, Esq.Ethan Seidel, Ph.D.Richard ShatzkinMichele Shermak, M.D.Leslie R. Simmons

Robert SmelkinsonMarc B. TerrillDavid UhlfelderDebra S. Weinberg

NORT H W E S T H O S PI TAL B OAR D OF DI R E C T OR SRonald AttmanJamie J. Simon-Barnes, D.O.Jason A. Blavatt, Esq.Charles O. Fisher, Jr., Esq.Reuven GoodmanHarold I. HackermanIra K. Himmel, Esq.Pat IsaacRichard F. KemperDonald KirsonBarry F. Levin, Esq.Audrey LifcovichNeil M. MeltzerBradley J. MendelsonJoseph MigliaraBill MillerHayden C. MooreThomas F. ObrechtLouis E. SappersteinPaul L. Saval, Esq.Mark SimanowithLeslie R. SimmonsBarry S. Walters, M.D.Howard M. WeissJoel R. Wohl

S I NAI H O S PI TAL B OAR D OF DI R E C T OR SDonald Abrams, M.D.Alissa Abramson-DenskyRichard M. Alter

Leonard Attman Richard BermanBeth CasperJeff CherryJoseph A. CooperEric Cowan, Esq.Jonathan N. DavidovDavid DopkinRonnie B. FootlickLouis F. Friedman Michael GainesLowell GlazerDavid GoldnerNancy HackermanDonald HimelfarbDaniel HirschhornDawn KirstaetterNoah KodeckMarcy KolodnyDavid KuntzAlvin LapidusBarry F. Levin, Esq.Andrew S. LevineJon H. LevinsonJeanette Linder, M.D.Aileen MashNeil M. MeltzerBrian L. MoffetYehuda NeubergerMartin Passen, M.D.Jerome Reichmister, M.D.Jonathan Ringo, M.D.Gregory J. RochlinLeslie Footlick SchallerJay SteinmetzBarry StolerHillel Tendler Marc B. Terrill

Maxwell ThanhouserHarel TurkelFrank TworeckeMichael UhlfelderEllen WassermanChristopher WassonRobin WeimanDebra S. WeinbergDennis H. WeinmanMaury Weinstein


22

Our 2020 strategy is centered around both employees and physician staff with the goal of building a customer-centered experience.

PH YS IC I AN S TAFF

E M PLOY E E S

C US T OM E R EX PE R I E NC E

Focusing on people, clinical services and customer experienceThe strength and success of any organization — whether it’s a corner store or a global multinational — are reliant on the talent and dedication of its team. This is especially true in a service-based, high-skill and -touch environment like healthcare. For LifeBridge Health, strong workforce development is fundamental to our mission to CARE BRAVELY. To support our people, our strategy focuses on two main groups: team members and physician staff. This structure is designed to provide the distinct tools and resources each needs to be engaged and successful while ensuring we can track key metrics crucial to success: recruiting, onboarding, credentialing and the annual review process. Moreover, these metrics will identify both where things are working well and detect gaps, promoting the development of solutions for more productive and class-leading teams.

Building a customer-centered experience is a must-have strategy for any consumer-facing organization in the 21st century. It’s particularly important in healthcare, as we lag both the finance and retail industries. Efforts to support our customer experience strategy will include collaboration between nursing, quality, safety and patient experience, consumer-journey mapping, robust online scheduling tools and advancing our virtual hospital to improve patient access and choice. In a global budget environment, operational excellence and value management are key to a healthy organization. Mindful budget management, minimizing administrative expenditures and strengthening our network integrity and patient flow will be critical areas of continued focus. Profits from LifeBridge Health Partners and revenue from philanthropy, grants, research and innovation help us to provide an exceptional care environment for our patients and their families. We continue to manage the total cost of care by strategically shaping our clinically integrated network, optimizing our commercial contracts for maximum value, reducing denials and developing a tiered care coordination model for high-and at-risk populations. These efforts will improve our cost structure and refine our LifeBridge Health care delivery model: the right care at the right time in the right location. To enhance our clinical services and future capabilities, we look to new, multiyear strategic plans and investments in oncology, the Cardiovascular Institute, and our ambulatory physician network, as well as aligning our nursing staff resources. As we continue to grow, it is important that LifeBridge Health actively seeks to build and then leverage our strategic scale. Projects like an expanded GI center at Carroll, integrating Bon Secours (now Grace Medical Center) and Baltimore Child Abuse Center, starting construction of our new nursing home, Atlee Hill, on the Carroll Hospital campus, developing our Sinai campus ambulatory strategy and establishing an affiliation with a medical school — all help us broaden our offerings along the continuum of care. Each effort, proactive and thoughtful, is representative of what it means to CARE BRAVELY.

36 LifeBridge Health

Welcome to LifeBridge Health, 12,000 give-a-damn human beings Welcome to LifeBridge Health, 12,000 give-a-damn human beings dialed into breaking out of the status quo. Since 1866, we’ve been dialed into breaking out of the status quo. Since 1866, we’ve been bravely serving those in need without bias and we’re still here bravely serving those in need without bias and we’re still here today changing how care is done. That doesn’t just mean a few today changing how care is done. That doesn’t just mean a few shiny new machines or a fancy new wing. You need equipment; shiny new machines or a fancy new wing. You need equipment; sure. You need knowledge, yes. But you need something more sure. You need knowledge, yes. But you need something more than tubes, technology and a degree.than tubes, technology and a degree.

YOU NEED TO CARE. REALLY, REALLY CARE.YOU NEED TO CARE. REALLY, REALLY CARE.

You need persistence to see past medical symptoms and treat You need persistence to see past medical symptoms and treat root causes. You need empathy to help people as they scale the root causes. You need empathy to help people as they scale the scariest, hardest, most vulnerable moments in their lives. You need scariest, hardest, most vulnerable moments in their lives. You need to care like there’s no tomorrow. And then do it again the next day. to care like there’s no tomorrow. And then do it again the next day. That’s the brave, new kind of care we’re creating. Every time we That’s the brave, new kind of care we’re creating. Every time we scrub in. Care that sees patients as people and puts people scrub in. Care that sees patients as people and puts people before profits. Care that enlists science in the service of better before profits. Care that enlists science in the service of better lives, families and communities. Care that means doing the right lives, families and communities. Care that means doing the right thing, even when it’s the hard thing. At LifeBridge Health, we see thing, even when it’s the hard thing. At LifeBridge Health, we see care not as just a service, but a promise to every patient we see. care not as just a service, but a promise to every patient we see. And then we stand up again to face the mountain together.And then we stand up again to face the mountain together.

LifeBridge HealthLifeBridge Health

DON’T JUST CARE, DON’T JUST CARE, CARE BRAVELY.CARE BRAVELY.

The renovated and expanded The renovated and expanded Newborn Care CenterNewborn Care Center at the at the Herman & Walter Samuelson Herman & Walter Samuelson Children’s Hospital at Sinai will Children’s Hospital at Sinai will usher in a new era of newborn care usher in a new era of newborn care in Baltimore. The state-of-the-art in Baltimore. The state-of-the-art space will include open areas for space will include open areas for stimulation and designated spaces stimulation and designated spaces for recovery and privacy.for recovery and privacy.

We are LifeBridge Health.lifebridgehealth.org

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