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877.928.4472www.worldclasstraininginstitute.com
World Class Training. World Class Consulting. World Class Results.
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About World Class Training Institute
Why Project Management andLean Six Sigma?
DRAMATIC IMPROVEMENTS
Dissect your processes to achieve dramatic improvements inwaste reduction and variation
STANDARD OF WORK
Set up a standard of work that will virtually eliminate non-value added steps in your processes and significantly decreasevariation to improve performance
PERFORMANCE METRICS
Create sound metrics to effectively measure every phase ofthe improvement process
TEAM BUILDING
Work in teams to improve the quality of service and engageleadership to drive continuous improvement
CUSTOMER SATISFACTION
Evaluate Voice of the Customer techniques that will drivecustomer satisfaction
Our Missione WCTI was established to go beyond the typical trainingstyles of Six Sigma and Project Management initiatives.While we continue to provide the standard certification andhands-on classroom techniques that many other consultingcompanies provide, our individuality shines in the aftermathof training efforts. WCTI provides true projectimplementation. We follow up beyond the classroom withcoaching, auditing, and consulting to insure the success ofyour initiative.
Dear Professional,
Every business strives to differentiate their products andservices from the competition; that is the businessmantra we live and breathe everyday. e question ishow do you keep the competitive advantage? You mustcontinuously improve your processes which impacts howyou will do business with your customer. ProjectManagement and Lean Six Sigma are managementtools that significantly improve quality, eliminate waste,and drive cost savings with your customers needs at thecore of the process. You can use either tool exclusively
or combine them to maximize operational excellence.While Project Management focuses on organizing andmanaging resources, Lean Six Sigma focuses onreducing variation in the process. Whether you arelooking to deploy one or both of these tools, you will becreating the differentiation through improved processesand overall organizational effi ciency.
e World Class Training Institutes goal is to guideorganizations in their creation of a continuousimprovement culture where Project Management and
Lean Six Sigma is core to the strategy and everydaybusiness processes. Our goal is to educate and coach youand your associates to seamlessly integrate a processimprovement program that will become the competitivedifferentiation in your organizations products andservices.
Our years of experience delivering results show that wewill not only help you exceed expectations, but willequip you with the right tools to ensure success now and
in the future.
Sincerely,Mark Gershon
President\CEO,World Class Training Institute
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On-Site Delivery Options
Bring a Customized On-Site Solution to Your Organization.
e World Class Training Institutes expertise in process improvement spans a wide range of functionalareas and activities. e most popular vehicles for accessing WCTIs renowned training curriculum are ourin-house training and certification options. We can offer all of our process improvement trainings andcertification right in your office or community!
Enjoy the Benefits of On-Site Training.
TAILORED PROGRAMS TO FIT YOUR UNIQUE NEEDS
e WCTI will customize training courses to fit your organizations specific needs.Single courses or an entire suite of specialized courses can be offered and integratedto suit your new or already existing process improvement deployment strategy.
DRAW FROM YOUR OWN PROGRAM CHALLENGES
All of our senior consultants have years of experience in navigating organizationalprograms for specific examples to use during each training course. Interactive exercisescan employ an actual work project or scenario from within an organization.INTEGRATE WITH OTHER INITIATIVES
Training is often the perfect complement and driver of other already existinginitiatives. By aligning the training with the strategic goals and objectives of yourorganization, change management is bolstered.IMPROVE THE IMPACT OF TRAINING
By customizing your training and aligning the curriculum of each session to the specificneeds of your organization, the learning outcomes are dramatically enhanced.MAXIMIZE YOUR TRAINING DOLLARS
In-house training is far more economical than per-person training courses.
Moreover, by bringing a training program to your location, travel expensesand other direct costs are significantly reduced.
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Consulting
ORGANIZATIONAL ASSESSMENTS
e World Class Training Institutes senior consultants areexperts at assessing an organization to determine Lean SixSigma readiness, project priorities, organizational alignmentand resource allocation.
EXECUTIVE MENTORING AND COACHINGe World Class Training Center has years of experienceconsulting with top-level executives on such issues as strategicplanning, performance management, process improvementintegration and leadership development.
PROJECT MENTORING AND COACHING
e World Class Training Institute stands ready to provideproject mentoring and coaching through on-site, telephonicor email support.
DEPLOYMENT PLAN DEVELOPMENT
e World Class Training Institute experts have developed LeanSix Sigma deployment plans for dozens of organizations. Eachplan is developed closely with organizational leadership todetermine the necessary strategic objectives and focus points for atargeted or enterprise-wide deployment.
QUALITY MANAGEMENT SYSTEM DEVELOPMENT
e World Class Training Institute has experience developingnumerous overall quality management systems for a variety ofpublic and private sector organizations. e development of anoverall quality management system will provide the visibilityyou need to manage and sustain your process improvement efforts. LeanSix Sigma are often integrated to provide a comprehensive toolset fororganizations to solve problems and improve process performance.
e World Class Training Institute has years of consulting experience in nearly every industry dealing with culturalresistance, executive coaching, organizational assessments, deployment plan development, process improvement training
and Lean Six Sigma certification and coaching. Our expertise in transforming and redesigning processes for maximumeffi ciency, effectiveness and overall quality has contributed to tangible and lasting reductions in cycle time, quality and costsavings in numerous organizations worldwide.
e WCTI specializes in methodology-based consulting services in the following areas:
e customer is the most important part of any process. Organizations that live by continuous improvement are focused
on flowing the service or product at the pull of the customer in pursuit of perfection.
e World Class Training Institute stands ready to help you and your organization answer these important questions.We are committed to helping you drive a process improvement program that demonstrates a clear vision, rooted instrategy, to create sustainable results for years to come.
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Course Offerings
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Lean / Six Sigma Executive Overview
In order to ensure breakthrough success with Lean Six Sigmaand Six Sigma, there must be support from the executive level.Executive buy-in and support is critical for rapidlyimplementing and ensuring that the Lean Six Sigmamethodology creates lasting change and propagatesthroughout the organization.
GOALS
e goal of this workshop is to educate executives on thetechnical and managerial content of Lean Six Sigma and themeaning of Lean Six Sigma thinking. After covering thefinancial and operational reasons for using the Lean Six Sigmamethodology, we will demonstrate how to customize Lean SixSigma for your organization. Participants will also gain a basic
understanding of Lean Six Sigma, and learn the critical rolesand responsibilities within a Lean Six Sigma organization.Ultimately, an organization will be prepared to make fourdecisions crucial to successful short-term and long-term LeanSix Sigma implementation:
1. What projects will be tackled during the first 6 monthsof implementation?
2. Who will be the Champions?
3. Who will be the first-round Leaders / Trainers and BlackBelt Candidates?
4. Should you do a few projects, a pilot or a full scaledeployment?
DESCRIPTION
To prepare you to help with roll-out and support, you will beintroduced to Lean Six Sigma business strategy. We willreview the history of Lean Six Sigma management andidentify the underlying key principles. In order to facilitateimplementation, we will discuss obstacles to sustained growthand help you rank your organizations values. You will alsoexamine ways to maximize customer satisfaction with quality
and learn to look at business metrics as a link to value andaction. You will learn how to identify what projects andorganizations are best suited for Lean Six Sigma and howdeployment affects your companys business culture. We willalso cover a broad implementation plan and work through theprocess of customizing this to the needs of your organization.
SKILLS
What the Define, Measure, Analyze, Improve, andControl (DMAIC) approach to problem solving is andhow to use it
Business measurements and benchmarking
Six Sigma metric calculation and rolled-throughput yield
Techniques to design for Six Sigma
How to define values
Implementation and deployment strategy
Strategic planning
Process management and capability
Creating systems of indicators
Various statistical tools
Strategic and financial linkage
FORMAT
is is a one-day workshop.
WHO SHOULD ATTEND
CEOS
Department or Business Unit Heads
Senior Professionals
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Lean Six Sigma
To make Lean Six Sigma work for you, you need to haveindividuals who can drive change and create a design forimplementation. ese individuals are not only critical forinitiating the move to Lean Six Sigma, but also serve asmentors to the Black Belts and as liaisons to the executivelevel.
GOALS
is workshop will introduce you to Lean Six Sigma as amanagement system. You will learn the philosophy, practices,theories, and application dynamics involved with Lean SixSigma so you can lead the improvement of important businessprocesses. We will show you how Lean Six Sigma can be used
to drive costs down, improve time-to-market, improve quality,and increase revenue. ese benefits will be presented along
with the costs associated with Lean Six Sigma deployment.
Leadership skills and management strategies are also a majorfocus of this workshop. You will learn the skills needed todrive a successful implementation and how to effectivelymotivate teams for Lean Six Sigma deployment. is willallow you to cascade and reinforce the fundamental Lean SixSigma strategies, tactics, and tools throughout yourorganization.
DESCRIPTION
In order to prepare you for the Champion role, we will teachyou the underlying philosophy, supporting theory, andconventional practices of deploying Lean Six Sigma whilediscussing organizational strategy and what it takes toestablish the proper inf rastructure. You will also learn the rolesand responsibilities of Lean Six Sigma community members(Executives, Champions, Black Belts, Green Belts, YellowBelts). Along with guidance on how to select Green Beltsand Black Belts, we will provide insight into influencing theculture change within your organization. In addition, you
will learn the basics of process management, including how
to identify progress indicators, set performance targets, andmaintain ongoing process control plans.
SKILLS
Define, Measure, Analyze, Improve, andControl (DMAIC) phase tools and methodologies
Basic statistics overview
Process characterization and capability
Managing change
Deployment planning
Project selection
Project review
Benchmarking and breakthrough strategies
Creating and analyzing systems of indicators
Deployment planning
Strategic linkage
FORMAT
is workshop can either be formatted as a single, three (3)
day workshop, or can be divided into two sessions.
WHO SHOULD ATTEND
Middle to Senior Management
Project Owners
Leaders who will serve as mentors to the Black Belts andinterface with upper management
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Green Belt Certification
Black Belts are the Lean Six Sigma gurus for large projects.However, companies need people well trained in Lean SixSigma throughout the organization. ey need front-linepersonnel who are positioned to have a direct impact on howbusiness is accomplished. ey also need someone within theproject group to support the Black Belt project leaders and tolead smaller projects.
GOALS
e goal of this workshop is to train you as a Lean Six SigmaGreen Belt, an individual to act as a team member and partnerin Black Belt projects. Green Belts also work on projects orlead in businesses that dont require the advanced statistical
tools of the Black Belts. Green Belts will learn toutilize the Lean Six Sigma tools and techniques to address
work-related projects and demonstrate competency in LeanSix Sigma methods of process improvement. Over the courseof the workshop you will have the opportunity to work withand complete a work related project that meets or exceeds theidentified goals and measures for improvement.
e responsibilities of a Green Belt include:
1. Helping to direct, conduct, collect data, and analyze datafrom experiments and business processes
2. Working with process owners to ensure that project gainsare maintained
3. Disseminating best practices throughout the organization
DESCRIPTION
Using a practical, hands-on approach similar to that in theBlack Belt workshop, you will be provided with a compre-hensive education of the Lean Six Sigma methodology andan overview of the philosophy, purpose, and process of LeanSix Sigma. You will learn to utilize Lean Six Sigma toolsand techniques including the DMAIC process and design
processes.
To facilitate project effectiveness, you will be taught how toidentify significant performance gaps and how to use thosegaps to generate potential projects. You will also learn howto properly define, scope, and present projects to peers andmanagers. We will also provide guidance on transitioning andclosing out existing projects.
SKILLS
Characterize a complex problem using the Y=f(x) equation
Apply statistical analysis tools to problem solving
Use a selected software tool to analyze Lean Six Sigmaprojects
Improvement Methods
Process Control Methods
Measuring performance
Methods to measure customer satisfaction
Process definition and analysis
Stratification methods
Cause and effect verification
Countermeasure planning and implementation
Team management
FORMAT
e curriculum of this workshop is divided into two (2) five-
day sessions over a two month period. ere will be a weekof workshop followed by three weeks of practice using your
work-related project. During this time, the instructor will beavailable for assistance via telephone, email or schedulingoptions.
REQUIREMENTS
In order to qualify for this workshop, you must have a LeanSix Sigma project that supports your organizations strategicobjectives, and you must complete all assigned reading.
WHO SHOULD ATTEND
Managers
Supervisors
Front-line Personnel
Functional Managers
Key Process Owners
Support Staff who need a working knowledge of processimprovement and control
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Black Belt Certification
As an organization, you are ready to begin integrating LeanSix Sigma into your business. Now you need someone to lead
your projects, an expert on the Lean Six Sigma methodology,tools, and techniques. You need someone who can take pointin moving your organization to the next level of performance.
GOALS
is workshop is structured as an interactive, practical work-shop to train you, one of your companys front line changeagents, in the skills and tools of a Lean Six Sigma Black Belt.Over the course of this workshop you will learn all the toolsand techniques of the Lean Six Sigma methodology andproblem solving process. You will learn how to apply a variety
of Lean Six Sigma analytical tools to achieve overall processimprovement objectives. e instructor will also cover skillsfor leading Lean Six Sigma teams and managing Green Belts.Once youve completed the training, an examinationand two projects, you will become eligible for certification by
e American Strategic Management Institute.
DESCRIPTION
During the workshop you will learn the philosophy and pur-pose of Lean Six Sigma and the techniques to lead Lean SixSigma project teams. You will apply these skills and techniquesto a work related project.
e instructor will cover a variety of techniques for operationsand leadership. In order to manage and run a Lean Six Sigmagroup, you will learn to define what roles Black Belts andother team members will playduring the project. You will also learn how to properly defineand scope Lean Six Sigma projects and ensure the ongoingsuccess of existing projects.
is workshop will cover how to analyze and validate prob-lematic root causes and how to create an effective plan toeliminate or reduce their effect. ese general strategies andskills will tie into the use of the Lean Six Sigma problem solv-
ing process known as DMAIC. e course will also focuson maintaining improvements through control processes byfocusing on the design process of new products and services toensure that they have built in Lean Six Sigma capability.
TOOLS
You will gain experience using MINITAB 15, Value Added/Non-Value Added analysis, flow charting, experiment design,
Weibull analysis, and the Y=f(x) equation.
SKILLS
Establish and benchmark process capability
Apply key statistical tools for hypothesis testing
Establish realistic performance tolerances
Create realistic performance tolerances
Understand the principles of experimentation and howto design and execute both single and multi- variableexperiments
Plan, implement, and track process control systemsstatistically
Methods for gathering and measuring customer response
Statistical tools for sampling, stratification, and hypothesistesting
Statistical improvement and process control methods
Cause and effect analysis and verification
Correlation and regression analysis
Team leadership and project management
FORMAT
e workshop is formatted as four (4) five-day workshops overa four month period. In between each workshop session theinstructor will be available to help you via telephone, email, oron site. If you are already certified as a Lean Six Sigma GreenBelt, you may be able to complete the Black Beltcertification in a shorter amount of time.
REQUIREMENTS
In order to qualify for this workshop, you must have a sig-nificant, full-scale project sponsored by your organization. Inaddition, you must complete all assigned reading.
WHO SHOULD ATTEND
Green Belts
Project Leaders
Change Agents
Technical Experts
Engineers
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Managing Six Sigma Projects
Project Management is the discipline of organizing and managing resourcesin such a way that the project is completed within defined scope, quality, timeand cost constraints.
WHO SHOULD ATTEND
Project managers and Black Belts who will be runningprojects. Also executives and sponsors who need to see howthe portfolio of projects fit together.
OUTLINE
What is a Project?
Projects as Avenues to Improvement and Change
Project Selection and Project Charter
Project Definition
Project Planning, Scheduling, and Budgeting
Progress Monitoring During the Measure and Analyze Phases
Implementing Improvement Ideas
Change Management
Transfer of the Project
New System Control
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Project Management Executive Overview
Project Management is the discipline of organizing and man-aging resources in such a way that the project is completed
within defined scope, quality, time and cost constraints.
WHAT YOULL LEARN
e project life cycle
Basic project management terminology and concepts
Your role and responsibility as a stakeholder
Strategies for implementing project management
Roles and responsibilities of the team
Define project scope and setting expectations
Build an effective project schedule
WHO SHOULD ATTEND
Program managers
Senior management
Executives interested in learning how to implementproject management successfully to make theirorganization more effective at completing projects on timeand within budget.
OUTLINE
Projects, programs and project management
Project selection and portfolio management
e project management office
Project planning - e Project Plan
Project scheduling
Project budgeting
Project risk analysis
Executing and controlling projects
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Project Management - PMP Certification
Project Management is the discipline of organizing and man-aging resources in such a way that the project is completed
within defined scope, quality, time and cost constraints.
WHO SHOULD ATTEND
Project managers with at least two years of project manage-ment experience who wish to prepare for the PMP exam.
OUTLINE
e project environment Integration management Scope management
Time management Cost management Risk management Quality management Human resource management Communications management Procurement management Professional responsibility
PMP exam preparation
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Project Management for Team Members
Project Management is the discipline of organizing and man-aging resources in such a way that the project is completed
within defined scope, quality, time and cost constraints.
WHO SHOULD ATTEND
ose working on project teams, or in support of projectefforts. Anyone working in an organization that conductsmany projects will benefit from this course.
OUTLINE
Projects versus routine work
Project life cycle
e project team
e matrix organization
Input to project plans
Project schedules
Performance reporting
Management controls
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Biography
Dr. Mark GershonPresident and CEO, World Class Training Institute
Dr. Mark Gershon is the chairman of the Management Science and Operations Management department. Anindustrial engineer by training, he began his career as a quality engineer with the Project Management office atthe Armys Armaments Development Command. He then worked as a project manager for Control DataCorporation, responsible for software development applications and consulting projects for the minerals indus-try, before coming to Temple in 1983.
Since then, Dr. Gershon has focused on developing and implementing new ideas for project management andquality management. Besides earning a Professional Engineers license, he holds certification as a Project Man-
agement Professional and a Six Sigma Master Black Belt. He consults and gives seminars on these topics aroundthe world. Dr. Gershon has published widely, including two textbooks and over thirty refereed journal articles.In 2002, he was keynote speaker at a conference in China, and has served on the editorial boards of internationajournals. An excellent teacher, he has been honored with the Lindback Award for Teaching by Temple.
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Contact Us
If you have any questions regarding the services of e World Class Training Institute, please contact us:
World Class Training InstitutePO Box 34715Philadelphia, PA 19101
877.928.4472www.worldclasstraininginstitute.com