TRANE WCR FORM INSTRUCTIONS AND CLAIM FORM

The following page shows a sample WCR form with reference numbers. Each reference number contains it’s own instructions. Please follow the instructions below when filling out Trane’s Warranty Claim Form. 1. Owner name – provide the homeowner / end users first and last name. 2. Servicing Company Information – enter your company name, address and phone number. 3. Your Ref # – provide us with your internal tracking number. This will be used as your claim number for all future

references to the claim. 4. Model # and Serial # - enter both the model and serial number for the failed piece of equipment. 5. Install Date – date equipment was originally installed. Provide proof of installation if needed. 6. Failure Date – date component being claimed had failed. 7. Quantity – quantity of each part being claimed. 8. Part Number – Trane part number of each part being claimed. 9. Claims for Failures – describe the failure. Please be specific. Do not use DOA, defective or other generic

reasons. Please refer to TASK CODES listed. See #10. 10. Failure Description. 11. Defective Compressor Information – for compressor failures both the model and serial number of failed

compressor must be provided. There is no longer a need to attach the compressor tag. 12. Replacement Compressor Serial # – the serial number of replacement compressor must be provided.

NOTE: If the replacement compressor was shipped to you direct from the factory you will need to get the serial number from the compressor itself. The correct serial number will not appear on your Wallwork invoice.

13. Invoice Number – if a replacement part was ordered from Wallwork, list the Wallwork invoice or order # you were billed on. Failure to do so may cause us to credit a different invoice than you are expecting. This can cause unnecessary credit and bookkeeping issues.

14. For ALL claims this field must be completed. 15. Print Name, Sign and Date. ALL claims must be signed by a representative of the company submitting the claim

in order for it to be processed. Note: To speed up your claims and assure they are not returned to you for lack of information you must fill out the required fields listed above. Once completed, the WCR should be faxed directly to our Warranty Department at 973-228-1763. This will speed processing. Please do not both fax and mail your claim as this will slow the process. All warranty requests must be submitted within 60 days of the part’s failure for the part to be covered under warranty. You should keep a copy of the WCR for your records.

In most cases, you will not have to return your defective parts. If you do, you will receive a letter from us with detailed instructions. Included with this letter will be a copy of your WCR, a completed Trane Parts Return Tag and a shipping label addressed to the appropriate place of return. Additionally, for compressor returns we will include a completed bill of lading. Return freight will be paid by Trane. Remember, you must hold on to all parts until your claim is completed. Returning parts once Trane requests them is not an option. You will have to do this to receive credit.

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TASK CODE DESCRIPTION

PRT 011 ELECTRICAL, CALIBRATION OR WRONG SETTINGS

PRT 012 ELECTRICAL, CURRENT UNBALANCE

PRT 013 ELECTRICAL, FAILED OR BURNED OR SHORTED OR GROUNDED

OR OVERHEATED

PRT 014 ELECTRICAL, INTERMITTENT OR ERRATIC

PRT 015 ELECTRICAL, LOOSE OR TERMINAL FAILURE

PRT 016 ELECTRICAL, MIS-WIRED OR WIRING PROBLEM

PRT 017 ELECTRICAL, SOFTWARE OR PROGRAMMING BUGS

PRT 010 ELECTRICAL, NOT DESCRIBED ABOVE (ADD COMMENTS)

PRT 021 LEAK, BRAZE OR WELD

PRT 022 LEAK, FROZEN (LOW TEMPERATURE)

PRT 023 LEAK, GASKET OR O-RING OR THREADED OR JOINT LEAK

PRT 024 LEAK, PINHOLE OR PUNCTURE IN TUBE

PRT 020 LEAK, NOT DESCRIBED ABOVE (ADD COMMENTS)

PRT 031 MECHANICAL, BROKEN OR CUT OR CRACKED

PRT 032 MECHANICAL, CORRODED OR RUSTED

PRT 033 MECHANICAL, DENTED OR BENT (UNIT OR PART)

PRT 034 MECHANICAL, LOOSE

Name

Address

City, State, Zip

Phone Number

Information Owner Servicer Distributor

Quantity Part Number Task Code

Failure Description

Factory Use Only

1-25.47 (09/05)

To Apply the Special XL, XLi or XV Condensing Unit’s Warranty Coverage to the Product Model Above,the Associated Condensing Unit’s Model Number and Serial Number Must be Completed Below.

Condensing Unit Model Number

Condensing Unit Serial Number

If claim is against a part that waspurchased, input original invoice number.

Claim Number

Invoice Number

Customer BillingReference #

Warranty RequestCompressor or Parts

1A

( ) ( )

PRT 035 MECHANICAL, NOISY OR ROUGH OR OUT OF BALANCE

PRT 036 MECHANICAL, OVER HEATED (NON-ELECTRICAL)

PRT 037 MECHANICAL, PAINT PROBLEM OR APPEARANCE OR RUNS ETC.

PRT 038 MECHANICAL, PLUGGED OR RESTRICTED

PRT 039 MECHANICAL, SEIZED OR STUCK

PRT 030 MECHANICAL, NOT DESCRIBED ABOVE (ADD COMMENT)

PRT 055 RECEIVING ERRORS, MISSING, LINE ITEMS

PRT 056 RECEIVING ERRORS, QUANTITY WRONG, LINE ITEMS

Defective Compressor Model #

Defective Compressor Serial #

Replacement Compressor Serial #

Name (Please print)

Signature (Required) Date

I, as either a customer of, or a service technician employed by, Trane ("Requesting Party") do hereby certify that the above PART WARRANTY CERTIFICATION is true

in all material respects this day of , 200 .

Company

Required For Compressor Failure Only

Other

TASK CODE DESCRIPTION

Compressor tag required for all warranty compressors

Product Serial Number

Product Model Number Fail Date

Installation Date

Fax Completed Form to: 973-228-1763Attn: Warranty Dept.