WAYN

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www.wayn.com The Travel Social Network

description

Online Travel Communities session at the 2013 E-Tourism Africa Summit by Jerome Touze Co-founder of Wayn.com

Transcript of WAYN

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www.wayn.com The Travel Social

Network

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•The world’s largest travel and lifestyle social network with 22 million members

•WAYN is a Social Recommendation engine

•We influence travel and buyer decisions and promote new destinations, activities and interests around the world!

WAYN.com [Where Are You Now] – Who we are:

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User User

Our Journey so far… WAYN – 2003 to 2005

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User User

Our Journey so far…

2005

•Grew to 1m users in 6 months

•Raised $11m Series A

2006-2007: Jerome decides to go full time

Summer 2009

Brand review with aspirational focus

Jan 2011

•Site re-launch to drive engagement

•Reached profitability

•17m members

2012-2013

22m users, 19m visits

Total Visits (Millions – 60 days)

2006-Q4FY08

30m

25m

20m

15m

10m

2005 2006 2009 2011 2012 2013

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Our platform attracts the largest Airlines, Travel Companies, Tourism Boards and Lifestyle brands

Some of our partners:

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• 22 million registered users

• Growing by up to 4,000 new registered users daily

• Over 19 million visits in the last 60 days alone

• 85 million page views per month

• 30 million photos – growing by over 25,000 new photos daily

• 70,000 trips, activities, tips and reviews added daily

• Over 1 million messages and rates sent every day

WAYN IN NUMBERSWAYN in numbers:

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58% travel for Adventure, Beach & Cultural Experiences

Gender Split: Male 60% | Female 40%

Age Breakdown: 18-39: 69% | 40 - 49: 17% | 50+: 14%

Three quarters in full time employment

Over 70% college educated or higher

75% book their travel itinerary online

8MM Trips planned. 53% travel 1-2 times, 19% over 5 times per year

Our users – who are they:

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We are the only media platform focused on intentions: we know where our users want to go and what they are

interested in doing…

OUR UNIQUE VALUE PROPOSITIONWhy we are unique:

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Now, let’s look at the travel funnel…

OUR UNIQUE VALUE PROPOSITION

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ASPIRATION STAGE

RESEARCH STAGE

BOOKING STAGE

GO! SHARING

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• Our users are on WAYN to be inspired

• Our Auto-Add Friend Request is an alert sent to the user as a recommendation once the user visits your page

• Once connected, the link between your company and the user remains in perpetuity

• Upon accepting users are taken to the branded profile

Discover America has added you as a friend

Auto-Friend Request

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This allows your brand to build a strong user base quickly

South Africa Tourism is a great example of that:

OUR UNIQUE VALUE PROPOSITION

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User User

January 2010: 359 Fans of South Africa

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User User

January 2011: 49,921 Fans of South Africa

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User User

September 2013: 655,000 Fans of South Africa…and counting!

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Getting users attention during the Aspiration stage can also be done with powerful visuals…

Images are very powerful if used well

OUR UNIQUE VALUE PROPOSITION

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OUR UNIQUE VALUE PROPOSITIONSt Helena Tourism:

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OUR UNIQUE VALUE PROPOSITIONReunion Tourism:

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OUR UNIQUE VALUE PROPOSITION

Over 91,000 fans in 10 days alone

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So I have thousands of fans…

Then what?

OUR UNIQUE VALUE PROPOSITION

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• Data is extremely powerful…

• Instead of applying a one size fits all marketing approach…

• You must look at Customer Segmentation

• Building an audience and understanding what they want is a great starting point:

WAYN IN NUMBERSThe power of data:

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PIVOT TABLE

• Having a fan base of 650,000 fans in the case of South Africa Tourism is impressive

• But their ability of understanding what the Chinese, Male, 55+ is interested in doing versus the German Traveler, 35-45 female, is even more compelling

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This opens the door to Direct Performance Targeting capabilities, and much more…

Branding, Competition Integrations, Lead Generation etc

OUR UNIQUE VALUE PROPOSITION

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Social Media is not just about the Aspiration…

It is about Sharing and Engagement

OUR UNIQUE VALUE PROPOSITION

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•Our Latest Social Opinions Engine was recently launched

•And enables live social recommendations in each Destination globally

OUR UNIQUE VALUE PROPOSITION

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WAYN IN NUMBERSQ&A

Users can ask any question about Bali

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So far, in the last 4 weeks since launch:OUR UNIQUE VALUE PROPOSITION

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It makes our life a lot easier to measurethe success of your online campaigns!

OUR UNIQUE VALUE PROPOSITION

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Illustration of performance measurement: COST PER ENGAGEMENT

CPE in ZARCPE decreased by 20%

CPE decreased by 83%

Followers

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•Social Sharing can also be turned into a powerful media asset…

•And a scalable content platform

OUR UNIQUE VALUE PROPOSITION

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•We have just launched STORIES.WAYN.COM

•Next Step: our own Academy..

•Through Gamification and Incentives, users create their own articles

OUR UNIQUE VALUE PROPOSITION

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OUR UNIQUE VALUE PROPOSITION

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OUR UNIQUE VALUE PROPOSITION

Already read over 45,000 times in just a week!

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•Get alerted when your brand is being talked about

•Stimulate engagement through competition: e.g the top 7 safaris of the world

•PR Potential is huge…

OUR UNIQUE VALUE PROPOSITION

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Jerome TouzeCo FounderWAYN.com

[email protected]

@jerometouze