ElectronicElectronicQueueQueue

Management SystemManagement System

About WavetecAbout Wavetec

Over two decades as a leading provider of technology products.

Renowned for its: eQ - Electronic Queue management systems

IDS - Information display systems

We provide customized solutions to accommodate a variety of unique business needs.

Our clients include:

Financial Institutions

Stock Exchanges

Banks

Public Institutions

Embassies & Consulates

Hospitals

What is Queue ManagementWhat is Queue Management

Systematic approach for crowd management

Uses display counters and tickets to enable customers to be served efficiently and in a fair manner

Provides customers a more fulfilling, distinguished and overall satisfying experience

Why use Queue ManagementWhy use Queue ManagementFor your CustomersFor your Customers

Think: Customer Satisfaction

Customers appreciate an efficient and systematic serving system

Customers do not like long waits without knowing when they will be served

Customers are less irritable if they know how long the wait will be

Clients are highly impressed with modern technology

Why use Queue ManagementWhy use Queue Management

Do you wish to be aware of real time Customer Flow problems before they escalate?

Do you wish to measure staff performance for continued improvement?

Do you want to increase the efficiency of your services?

For yourself For yourself

Think: Increased Service Efficiency

Client Flow Management Client Flow Management Systems Systems

We offer…We offer…

eQeQElectronic Queue ManagementElectronic Queue Management

Online Real Time Reporting

Printed Reports

Manager

How does the eQ System WorkHow does the eQ System WorkTicket Dispenser

Unit (TDU)

Takes a Ticket

Status Display Unit (SDU)

Waits for the Ticket to be Announced

Counter Display Unit (CDU)

Teller Station Unit (TSU)

Is served at the respective Counter

Customer is called by pressing ‘NEXT’

button on the TSU

Satisfied Client Exits

Components of eQ SystemComponents of eQ SystemTicket Dispenser Unit (TDU)

Counter Display Unit (CDU)

Teller Station Unit (TSU)

Status Display Unit (SDU)

eQ-Wave Reporting Software

Active Controller

Modules for an Advanced eQ systemModules for an Advanced eQ systemSMS TicketingTouch Screen Kiosks

Central ReportingPlasma Screen

Touch Screen Kiosk- TDUTouch Screen Kiosk- TDU

Touch Screen Kiosk: Multimedia Display:

Shows stunning graphics True multi-lingual pages Handles over 60 Categories

Specifications: 15’ Touch Screen Multi-Lingual ticket printing Robust brushed steel body

SMS ModuleSMS Module

Offers two SMS functionalities: Tickets via SMS

SMS Ticket is sent to customer in response to an SMS request.

The SMS Ticket includes: Ticket number Average Waiting Time Average Service Time Approximate Customer Approach Time

Reports via SMS End-of-day summary report via SMS

Central ReportingCentral Reporting

eQ – Central Reporting offers: One window oversight of all Branch Customer Reports: Central Real Time View

Real Time Statistics of all branches Summarized Comparison Total Customer Count and Stats Average Waiting and Service Time View of any Branches information

Printable MIS Reports Reports with comparison of all branches Individual Branch Summary Reports

Advanced DisplaysAdvanced Displays

Plasma based Status Display Systems • Large Status Display Units allow you to:

Advertise your products and services Promote yourself Entertain your clients

• Can run on: LCD Plasma Projector

Why Choose Wavetec?Why Choose Wavetec? Leading Manufacturer with a worldwide customer

base eQ is Fully Scalable Customizable solutions

Designed to suit requirements Central Reporting SMS Modules Touch Screen and Multi-Media Applications

Products are Highly Reliable Extensive list of Satisfied Clients

All of Wavetec’s products carry a comprehensive 1 year warranty on parts and labor

A few of our Many Satisfied ClientsA few of our Many Satisfied Clients

Governmental Client ListGovernmental Client List

• Ministry of Commerce, Bahrain• Ministry of Justice, Bahrain• Ministry of Labor, Bahrain• Ministry of Immigration, UAE • Ministry of Interior, Kuwait• Ministry of Defense, Kuwait• Ministry of Health, Kuwait• Ministry of Foreign Affairs,

Kuwait• Shamil-Vehicle Registration

– UAE: Ajman, RAK

• Dubai Municipality• Dubai Media & Internet City• Rasul Khaima Municipality• Department of Labor

– Rasul Khaima, Ajman

• Emirates Driving Co– Mussafa, Al Ain

• Ministry of Housing, Oman • Department of Land RAK• Economic Department RAK

• Embassies and Consulates

• German Consulate, Dubai

• Canadian Embassy, Dubai

Government CentersGovernment Centers

Dubai Municipality, UAE

Ministry of Labor, UAE

Benefits of Electronic QueuingBenefits of Electronic Queuing

Increase the productivity of your staff resulting in an automatic improvement in customer service

Improve the image of your company by incorporating orderly queues and minimizing chaos

Make the operations of your company more effective and cost efficient

Enhance the decision making process used by the top management to provide more control

Increase customer satisfaction: research shows that customers are prepared to wait longer if seated rather than standing in a formal queue

eQ Reports

• eQwave Reporting Software– Real Time Reporting– Printed Reports

• eQ Central Reporting Software– Real Time Reporting– Printed Reports

A highly Informative and Comprehensive User Interface

eQ WaveeQ Wave

eQ Reports

• Generate flexible reports at a push of a button

• View Hourly/Daily/Weekly/Monthly/Yearly reports

• As per the Category/Operator/Tickets

Summary Report• Offers a single-view

summary on all customer service vital statistics

• Contains easy to read information displayed in:– Tabular Format

– Bar Charts

– Line graphs

– Clearly organized sections

• Provides mission critical information extracted from a variety of other reports

Category Report• Offers a summary view

on performance in each Service Category

• Provides graphical representation of each category’s efficiency with regards to:– Tickets Served

– Service time

– Counter work time

• Contains easy to read information displayed in:– Tabular Format

– Pie Charts

– Bar Charts

Operator Attendance Report• Provides details on each

employee’s:– Attendance

– Breaks taken

– Services Tendered

• Displays each employees work time as part of total work time Pie

eQ Reporting Software

• All Reports can be printed:– Hourly– Daily– Weekly– Monthly– For specified time period

eQ Reporting Software• Know how your Customers are treated

– How many people were standing?

• Monitor your Employee Efficiency– How many breaks did an employee take through the day?

• How well is your Quality Of Service maintained– How many customers left without being served?

• Predict your Customer flow– Know when your customers peak during the day or month?

eQ Central Reports

• eQ Central Reporting Software– Real Time Reporting– Printed Reports

Central Reporting Aims to Provide:

• Real time - client information from each branch office at the Head Quarters

• Comparison of all branches on a variety of Service Elements

• Summary of Efficiency at Branch Offices• Detailed Records of client visit, to any branch

office, both in real time and as printed reports• Graphical representation of key data and statistics

for one or many branches

eQ Central Real Time Reporting

Custom Designed for your needs

• Web Based Central Reporting

• Specially designed to incorporate Clients:– Regions

– Branches

• Scalable for future growth• Additional customized

development can be done

eQ Central Real Time Reporting

Central Summary Report

• Offers a single-view summary on all branch office vital statistics

• Contains easy to read information displayed in:– Tabular Format

– Bar Charts

– Clearly organized sections

• Direct comparison of branches (up to five categories each)

• Can be generated for a wide variety of pre-sorted time periods

Central Exceptions Report• Offers a summary of the

number of each Category of Service

• Allows Head Quarters to monitor the different services being requested by clients

• Provides information organized in:– Tabular Format

– Bar Graphs

– Broken down by Branch offices

Thank you…Thank you…

Wavetec - HQ e q @ w a v e t e c . c o m

+92 (21) 111-111-133

MENA Officed u b a i @ w a v e t e c . c o m

+971 (4) 331- 3283

w w w . w a v e t e c . c o mw w w . w a v e t e c . c o m

For more information please contact our following regional offices