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Water Plus: A Momentous Year in the Water Industry...Water Plus retail tariffs Water Plus offers two...
Transcript of Water Plus: A Momentous Year in the Water Industry...Water Plus retail tariffs Water Plus offers two...
Water Plus:A Momentous Year in the Water Industry
• Introduction
• The new water market
• Market opening and beyond
• What it means for you• How to thrive in a deregulated market
Agenda
The industry had a lot to get ready…
MobilisationSystem
design
System
build
User
testing
Shadow
operations
Market launch
Sep Dec Mar Sep Apr
• Licences published
• Ofwat/MOSL planning letter submitted
• Companies completed risk assessment, operations, data and IT for compliance
• Connectivity with market operator completed
• Corporate audit completed
• System and process user testing
• Data validation and upload
• Company readiness and
certification
• Board statement
2015 2016 2017
It’s been a busy year for retailers
2016 Where we are today
• Wholesaler/Retailer separation • Development of retail
businesses (brands, names, locations)
• Separate IT and billing systems• Industry system integration• Getting market ready and
compliant
• New brands launched• Offices kitted out, people
recruited and trained• Customers transitioned to new
retailers• Data migrated • Market ready, completed
assurances and acquired licences
A little about us…
Water Plus has been specifically created to meet the water service needs of
business customers and organisations in the open water markets in England
and Scotland.
The English water market opened for competition in April 2017.
The water market now operates in a similar way to other utilities such as gas, electricity & telecoms.
What the open market means and how it works
How water prices are set
• The amount that both Wholesalers and Water retailers can charge are approved by the Water Regulators (OFWAT & WICS).
• Wholesale tariffs vary by region and by volume consumed.
• Wholesalers charge all retailers the same price.
• In the open water market if you have not negotiated a contract with a water retailer you will pay the ‘Default Retail Tariff’ also known as a
Deemed Contract.
The market allows you to choose a retailer and negotiate a tariff in term for entering a contract. - - - Defined term, payment terms and additional services.
Your water bill is a combination of:
•Wholesale costs
•Retailer service costs.
How your water bill is calculated
Water Plus retail tariffs
Water Plus offers two tariff options for larger water users.
Wholesale Plus - We use the wholesale costs and
agree a management fee with you to cover the cost of providing the water retail services.
- The management fee is normally
expressed as a % of the wholesale costs.
Default Minus - We use the Default Retail Tariff and
apply a fixed discount. - The discount is usually expressed as a
% of the Default Retail Tariff.
Water Plus proactive water management
Dedicated
Account
Management
Bills how you
want them
Management
information
Easy account
switching
Water
efficiency
advice
AMR & smart
metering
Leak
detection
and repair
Contingency
planning and
emergency
water
The story so far
Largest competitive Water Retail market in the world goes live:
4% of large users
have switched
30% market priced
by revenue
1.8% of the market
has switched (over
50,000 SPIDS)
70% market
awareness in
our area
Market Opportunities
Improved Pricing
Supplier Consolidation
Enhanced Billing
Services
Tariff Optimisation
Reducing Water Usage
Improving customer service
Innovative
products
and services
Better value,
service &
price
Seamless
cross-UK
market, giving
simplified bills
Pain free
switching
process
Water Plus benefits for you
What you can do to get ready to switch
Step 1
Understand the market
Step 2
Evaluate your data
Step 3
Assess your options
Step 4
Decide on requirements
Step 5
Be ready to switch
Thank You
Questions?