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Washroom care programs

Table of contents

• The basics………………………………………………………………………………………………………………………………………………..1

Combining substances 2• Combining substances....................................................................................................................................2

• Cleaners classification….……………………………………………………………………………………………………………………..……6

All d i t 12• All day maintenance…………………………….………………………………………………………………………………………………….12

• Daily maintenance………………………………………………………………………………………………..…………………….…..........13

i di i• Periodic maintenance…………………………………………………………………………………………..…………………………..…….23

• Emergency maintenance…………………………………………………………………………………………………..……………….……30

The basics

Why review chemistry?

Answer:

1. Reviewing basic principles allowus to better understand andexplain the products werepresent.

2. Chemistry is the study ofcompositions of the substancesaround us. A large part of itincludes the study of ways bywhich we can alter mix orwhich we can alter, mix orextract these substances to bemore useful to man.

Example:Example:

Natural citric solvents fromorange peels, when formulated,can be an effective naturalddegreaser.

1

The basics

How do substances change?What are the 3 physical states of a substance ?

Answer: Answer:Answer:1. Solid

Answer:

1. Physical ChangeSubstance that holds shapeon its own.

Change in the form of thesubstance without altering itsh i2. Liquid chemistry.

Substance that does not holdshape but takes the shape ofthe container that holds it.

2. Chemical Change

A change of the substance whichcauses the original substance to

3. Gascauses the original substance todisappear and a new one created.

Substance that has no shapeand tends to take shape ofthe container.the container.

2

Combining substances

How are the substances combined ?

Answer:1 Reaction1. Reaction

Combination of elements, usually by chemical reaction, (energy) to forma compound. Smallest form of a compound is a molecule.

Example:

2 hydrogen atoms + 1 oxygen atom ==> H2O (Water)

Nonmetals combined with hydrogen produce Acid compounds.Example:

Sulfuric acid = H2SO4

Metals combined with oxygen/hydrogen molecule produce Alkalinecompounds.

Example:

Sodium Hydroxide = Na(OH)2

3

Combining Substances

What is the pH factor in cleaners?

Answer:

How are substances combined?

Answer:

1. A simple chemical scale whichexpresses the degree of Alkalinityor Acidity of a solution

2. Increasing by 1 on the pH scale

3. Emulsions

Like a suspension, but dealing withliquid in liquid.

Example:. Increasing by on the pH scaleequates to an increase by a factorof 10 in strength or weakness of asolution.

Moderately Acidic Moderately Alkaline

Example:

Oily soils in a water/detergentsolutionPolymers in a Floor Finish Emulsion

0

Moderately Acidic

3 4

Moderately Alkaline

6 7 8 1011 14 AlkalineAcid

(neutral)Strongly Acidic

Strongly Alkaline

4

Combining substances

How are substances combined?

Answer: Answer:Answer: Answer:

4. Mixtures

Elements or compounds that aretogether, but do not chemically

bi

5. Solutions

Combination of substance dissolveduniformly in another substance.

combine. Example:Detergent in water

6.Each retain individual properties. Suspensions

Combination of substance distributed

Ingredients in a mixture may beseparated without a chemicalchange.

Combination of substance distributeduniformly in another substance withoutdissolving. Upon standing it would separate.

Example:Soil in a water/detergent solution

Example:Powdered detergents

Soil in a water/detergent solutionPumice in an Industrial Hand Soap

5

Cleaners classification

How are cleaners classified?

Answer:

1 S

Answer:

2 D1. Soaps 2. Detergent

Derived from combining animal andvegetable fats and oils with earthmetals to create an alkali mix whichdissolves soils of an organic acidic

Synthetic cleaner capable ofdislodging, suspending and/oremulsifying soils.

dissolves soils of an organic acidicnature.Old technology.Less effective in cold or hard water.Not stable.

d

Chemical composition contains activeingredients which perform thefollowing:

1 Wetting Agents Allows the solution to spreadLeaves residue. 1. Wetting Agents Allows the solution to spreadeasily, even over oily soils.

3. Solvents2. Emulsifiers. Oil‐loving and water‐loving

molecules which are attracted toh f li id il

Solvent cleaners are derived fromcompounds such as hydrocarbons or

3. Suspensions

these type of liquid soils.

Suspend solid soils long enoughto complete cleaning process .

compounds such as hydrocarbons orcitrus.

They are formulated to dissolve notemulsify organic soils.

Highly effective and quick.6

Cleaners classification

How are cleaners classified ?

Answer:Answer:

3. Solvents

‐ Solvent cleaners are derived fromcompounds such as hydrocarbonsor citrusor citrus.

‐ They are formulated to dissolve notemulsify organic soils.

‐ Highly effective and quick.

7

Conclusion

What are the active ingredients of a cleaners?

Answer:

In general, the active ingredient of a cleaner is determinedby the action which it must do best.

‐ Degreasers Emulsifying characteristicsDegreasers

‐ Neutral

‐ Disinfectants

Emulsifying characteristics

Suspension characteristics

Active agents which are

‐ Solvents

Active agents which arerecognized to attack specificmicroorganisms.

Possess the most effectivedissolving characteristics.

8

Washroom plan

Custom Maintenance Frequency

Method Code Frequencyet od Code

All Day MaintenanceDaily Maintenance

Periodic Maintenance

q y

Subject toanalysis of

customer need

9

All day maintenance

Step 1:Inspecting & Refilling

1. Knock and announce:TIPS“Service”.

2. Place “Washroomin Service” sign.

TIPS:• Watch for smoldering butts in ashtrays and

toilets.

3. Pickup debris. Supplies & Equipment Required

“Washroom in Service” Sign4. Check and empty ashtrays,trash containers.

5. Check levels of all dispensersand refill if required

Garbage Liner BagsPaper TowelsToilet TissueHand Soap

and refill if required.

6. Check and flush alltoilets and urinals.

10

All day maintenance

Step 2: Cleaning

1. Spray and wipe sink, Baby ComfortStation® and counter areas using

•cleaner.

2. Spray and clean all mirrors, dispensersand faucet fixtures using window

TIPS:Wear gloves to reduce unnecessary risks.

cleaner.Equipment Required

Portable CaddySafety Glasses

Rubber GlovesSponge or Cloths

3. Using disposable wipes, spray and cleanbowl seats using germicidal cleaner. y

RTU Bottlesp gCheck List

4. Spray and clean walls and separators whereabnormal soil marks may be evidentusing cleaner.

5. Initial your name on inspection log report.

6. Pick up sign when finished.

7. Store portable caddy and supplies safely. 11

SSetup

Equipment required

1. “Washroom in Service” sign

Chemicals Required

1 Tile Cleanerg2. Dust mop or broom3. Portable caddy for chemicals4. Bowl brush5. Dust Pan/Brush

1. Tile Cleaner2. Disinfectant3. Bowl Cleaner4. Window Cleaner5. Deodorizer

•

•

6. Bucket and wringer7. Cotton blend mop (1)8. Scraper9. Gloves and glasses10 T il t ti

5. Deodorizer

TIPS:Soak new mop heads in water before usingthem.Take the time to prepare all the equipment and

•

10. Toilet tissue11. Paper towels12. RTU Trigger Spray Bottles

p p q pchemicals prior to starting task.Follow directives on label or dilution controlcenter to ensure accurate concentrations.

12

D il i tDaily maintenance

Step 1: Inspection/Removal ofDebris & Waste

1. Knock and announce:“Service”Service .

2. Place “Washroomin Service” sign.

•TIPS:

Watch for smoldering butts in ashtrays andtoilets.

3. Pickup debris.Supplies &Equipment Required

4 Ch k d h Garbage Liner Bags Hand SoapPaper Towels ToiletTissue“Washroom in Service” Sign

4. Check and empty ashtrays,trash containers.

5. Note the levels of all dispensers.

6. If equipped with hand‐dryers,verify operation.

7. Check and flush alltoilets and urinalstoilets and urinals.

13

Daily maintenance

Step 2: Refilling

1. Refill all:

•

‐ Toilet paper dispensers.‐ Toilet seat cover dispensers.‐ Paper towel dispensers.‐ Tissue boxes.

TIPS:Don’t forget the keys of locked units

‐ Soap dispensers.‐ Aerosol deodorant dispensers.‐ Concentrated deodorant urinaland bowl dispensers. (UrinalScreens and Urinal Blocks)

Supplies &Equipment RequiredGarbage Liner Bags Hand SoapPaper Towels Toilet TissueScreens and Urinal Blocks)

‐ Automatic odor control units

2. Make note of any broken units.

Toilet Seat Covers Tissues“Washroom in Service” SignUrinal Screens or Urinal Blocks

14

Daily maintenance

4. Clean all mirrors, chromedi d f t fi t

Step 3: Cleaning

1. Pour bowl and urinal cleaner dispensers and faucet fixturesusing window cleaner.

5. Spray and clean outside and perimeter

1. Pour bowl and urinal cleanerinside and along inner lining of bowland urinal allowing it to work while youcommence other cleaning duties.If using automated touch‐free foaming 5. Spray and clean outside and perimeter

of urinals and commodes as well astoilet seats and covers using germicidal.Note: use alternate wipes for each areain order to avoid cross‐contamination.

dispenser, inject pre‐measured cleaner.

2. Spray and clean, counterareas, pipes below sink, Baby Comfort

Step 3 Continued ...

Station® and ashtrays using germicidalcleaner. Note: use alternate wipes foreach area in order to avoid cross‐contamination.

3. Sponge clean sinks and tile area usingtile and porcelain cleaner.

15


k f b k

Step 3: Cleaning

8. Make note of any brokenor leaking units

9. Remove and replace any deodorantblocks which are broken and no longer

6. Spot clean walls, tilesand stall separatorsusing disinfectant cleaner.Pay particular attention to

i l i it t blocks which are broken and no longereffective.

areas in close proximity tocommodes or urinal fixtures.

7 With the aid of a bowl

Step 3 Continued ...7. With the aid of a bowlbrush, scrub and rinseall urinals and bowls,paying particular attentionto rim area where bacteriatypically breeds.

16


TIPS:

Step 3: Cleaning

10. Dust and clean light fixtures and•

•

Fill bottles with RTU solution using acontrolled delivery system.If using automated touch free cleaningdispenser, top up with required waterdisinfectant solution.

b l l l b l d

other wall mounted dispensersor frames.

11. Dust all shelves and• Ensure bottles are accurately labeled.

Equipment Required

vent openings withdust wand. Spraywith germicidalcleaner if necessary.

bl dd bb lPortable CaddySafety GlassesDisposable Wipers

Rubber GlovesSponge or ClothsDust Wand

17


Step 4: Floor care

1 Sweep and dust mop entire floor

••

TIPS:Frequently change the mop heads.Do not lift the dust mop while mopping.

1. Sweep and dust mop entire floorarea. Pickup debris.

2. Shake or vacuum walk‐off mats.

Equipment Required

Dust Mop/BroomD t P /B h

3. Fill mop bucket with cleaning solution.

4 Agitate and thoroughly mix the solution Dust Pan/BrushMop & Bucket

4. Agitate and thoroughly mix the solutionusing the mop head then wring it slightly.

5. Mop entire area.

18

ClClean up

Chemicals

1 Refill all bottles and wipe leaks

Equipment

1 Wash all mops thoroughly in a 1. Refill all bottles and wipe leaks.

2. Tightly close the bottles and store themsafely for next time.

1. Wash all mops thoroughly in adeep sink and hang them headdown to air dry and get themready for the next operation.

TIPS:

2. Clean bucket thoroughlyby scrubbing the inside andwiping the outside includingthe casters.

•

•

TIPS:Add a touch of oil to the castor to keepthem rolling smoothly.Proper cleaning of the equipment will increaseits duration and quality.

3. Safely store all equipment.

4. Once the floor is dry,remove “Wet Floor” signremove Wet Floor sign.

19

S tSetup

Equipment required

1 “Washroom in Service” Sign

Chemicals Required

1 Tile Cleaner1. Washroom in Service Sign2. Dust Mop or Broom3. Portable Caddy for Chemicals4. Bowl Brush5. Dust Pan/Brush

1. Tile Cleaner2. Disinfectant3. Bowl Cleaner4. Window Cleaner5. Deodorizer5. Dust Pan/Brush

6. Bucket and Wringer7. Cotton Blend Mop (1)8. Scraper9. Gloves and Glasses

5. Deodorizer6. Floor Cleaner

TIPS:Soak new mop heads in water before using•

10. Toilet Tissue11. Paper Towels12. RTU Trigger Spray Bottles13. Batteries, Light Bulbs, etc...

p gthem.Take the time to prepare all the equipment andchemicals prior to starting task.Follow directives on label or dilution controlcenter to ensure accurate concentrations.

•

•

20

Periodic maintenancePeriodic maintenance

St 1 I ti /R l fStep 1: Inspection/Removal ofDebris & Waste

1. Knock and announce:“Service” TIPS:Service . TIPS:

• Watch for smoldering butts in ashtrays and

toilets.2. Place “Washroom

in Service” sign.

Supplies & Equipment Required

Garbage Liner Bags Hand Soap

3. Pickup debris.

h k d h Paper Towels Toilet Tissue“Washroom in Service” Sign

4. Check and empty ashtrays,trash containers.

5. Note the levels of all dispensers.

6 If i d ith h d d6. If equipped with hand‐dryers,verify operation.

7. Check and flush all toiletsand urinalsand urinals.

21

Periodic maintenance

TIPS:

Step 2: Refilling

1. Refill all:

•TIPS:

Don’t forget the keys of locked unitsToilet paper dispensers.Toilet seat cover dispensers.Paper towel dispensers.Tissue boxes.S diSoap dispensers.

Aerosol deodorant dispensers.Concentrated deodorant urinaland bowl dispensers. (UrinalScreens and Urinal Blocks)

Supplies & Equipment Required

Garbage Liner Bags Hand SoapBatteries and Bulbs Paper TowelsScreens and Urinal Blocks)

Automatic odor control units: aerosolsand batteries.Replace burnt bulbs on fixtures.

k f b k

atteries and ulbs Paper TowelsToilet Tissue & Seat Covers Tissues“Washroom in Service” SignUrinal Screens or Urinal Blocks

2. Make note of any broken units.

22

P i di i tPeriodic maintenance

4. Clean all mirrors, chrome dispensers

Step 3: Cleaning

1 Pour bowl and urinal cleaner inside and 4. Clean all mirrors, chrome dispensersand faucet fixtures using window cleaner.

5. Spray and clean outside and perimeter

1. Pour bowl and urinal cleaner inside andalong inner lining of bowl andurinal allowing it to work while youcommence other cleaning duties. Ifusing automated touch‐free foaming

of urinals and commodes as well astoilet seats and covers using disinfectant.Note: use alternate wipes for each areain order to avoid cross‐contamination.

dispenser, inject pre‐measured cleaner.

2. Spray and clean, counter areas, pipesbelow sink, Baby Comfort Station® and

Step 3 Continued ...

ashtrays using germicidal cleaner. Note:use alternate wipes for each area inorder to avoid cross‐contamination.

3 Sponge clean sinks and tile area using3. Sponge clean sinks and tile area usingtile and porcelain cleaner.

23


Step 3: Cleaning

6. Spot clean walls, tiles and stallseparators using cleaner Pay particularseparators using cleaner. Pay particularattention to areas in close proximity tocommodes or urinal fixtures.

7. With the aid of a bowl brush, scrub and

•

•

TIPS:Fill bottles with RTU solution using acontrolled delivery system.Ensure bottles are accurately labeled.

,rinse all urinals and bowls, payingparticular attention to rim area where Equipment Required

Portable CaddySafety Glasses

Rubber GlovesSponge or Cloths

bacteria typically breeds.

Safety GlassesDisposable Wipers

Sponge or ClothsDust Wand

8. Dust and clean light fixtures andother wall mounted dispensersor frames.

9. Dust all shelves and vent openingswith dust wand. Spray with

i id l l ifgermicidal cleaner if necessary.24


5. Mop entire area, frequently rinsingt iti d fl

Step 3: Cleaning

1. Sweep and dust mop entire floori k d b i mop to assure sanitized floor.

6. When finished mopping, pour approximately 4 liters ofthe detergent/water solution down the washroom floordrain to prevent sewer gas smells.

area. Pickup debris.

2. Shake or vacuum walk‐off mats.

drain to prevent sewer gas smells.

TIPS:3. Fill mop bucket or automatic scrubberwith floor cleaning solution.

••

Frequently change the mop heads.Do not lift the dust mop while mopping.4 A it t d th hl i th l ti

Broom

p pp g

Equipment Required

4. Agitate and thoroughly mix the solutionusing the mop head then wring it slightly.

7. If floor has finish, follow the proceduresDust Mopli d i Fl C M i Broom

Dust Pan/BrushDust MopPutty KnifeMop & Bucket

outlined in your Floor Care MaintenanceProgram.

8. Stripping and finishing would occur atsame as scheduled for common areasame as scheduled for common area.

25

ClClean up

Chemicals

1. Refill all bottles and wipe leaks.

Equipment

1. Wash all mops thoroughly in a p

2. Tightly close the bottles and store themsafely for next time.

1. Wash all mops thoroughly in adeep sink and hang them headdown to air dry and get themready for the next operation.

2 Cl b k h hl

•

•

TIPS:Add a touch of oil to the castor to keepthem rolling smoothly.P l i f th i t ill i

2. Clean bucket thoroughlyby scrubbing the inside andwiping the outside includingthe casters.

• Proper cleaning of the equipment will increaseits duration and quality.3. After cleaning all the

equipment, store them.

4. Once the floor is dry,y,remove “Wet sign”.

26

S tSetup

Equipment required

1. Wet Floor Sign

Chemicals Required

1. Disinfectant2. Broom and dust pan3. Wet Mop4. Dual Bucket and Wringer5. Extra strength garbage bags6 Gl d l

TIPS:• In all cases where bacterial fluid or solid matter

6. Gloves and glasses7. Disposable paper towels.

•

must be removed, assess the nature of the

emergency and advise supervisory personnel.Quickly fill one bucket with a concentratedgermicidal water solution and the other withrinse water.

27

Emergency maintenance

TIPS:

Step 1: Cleaning

1. Place “Washroom in Service” sign.•

•

Be careful not to come directly in contact withany of the soil matter.Always wear gloves and safety glasses.2. Using disposable paper towels,

remove all solid matter and placein dedicated doubled garbage bag.

Equipment Required

Garbage BagsDisposable Paper Towels

3. Spray entire affected area withdisinfectant . Let work forapproximately 10 minutes, then

Gloves and Glasseswipe clean.

4. Repeat step 3 for added effectiveness.

5. Securely seal garbage bagand discard responsibly.

28

E i tEmergency maintenance

Step 2: Floor care

1 Place “Wet Floor” signs

•

•

1. Place Wet Floor signs.

2. Remove all solid waste matterand place in doubled garbage bag

TIPS:Be careful not to come directly in contact withany of the soil matter.Always wear gloves and safety glasses.

and place in doubled garbage bag.Securely seal garbage bag anddiscard responsibly.

ff d

Equipment Required

3. Mop entire affected area,frequently rinsing mopin alternate bucket to assuresanitized floor.

4 Discard of contaminated solution safely

Bucket and WringerMopGloves and glasses

4. Discard of contaminated solution safelybeing careful not to contaminateother area through splash droplets.

29

Clean up

Equipment

1. Carefully rinse bucket and wringer

Chemicals

1. Wipe leaks around the bottles.unit and mop. Discard of mop headsafely and responsibly.

2. After cleaning all theequipment store them

2. Tightly close the bottles and store themfor next time.

equipment, store them.

3. Once the floor is dry,remove “Wet sign”.

•

•

TIPS:Be careful not to come directly in contact withany of the soil matter or splashes.Always wear gloves and safety glasses• Always wear gloves and safety glasses.

30

E i t d d i tEquipment and procedure pictograms

Sprayand Wipe

S

Wet Floor SignFlush Toiletand Urinal

Sprayand Clean

Spot Clean

Dust MopPour Cleaner into Bowland Urinal

p

Sprayand Clean

Putty KnifeScrub and RinseBowl and Urinal

Sponge Clean

Vacuum

Dilute Chemical

Wipe CleanMop FloorSeal Garbage Bag

and Discard

31

Safety and handing

MSDS-Right-to-know program

Aimed at providing customers withAimed at providing customers withdetailed and clear info about ourproducts.

Integral component of all End‐userMarketing ProgramsMarketing Programs.

Label-Right-to-Know ProgramLabel Right to Know Program

Ensures that all label info is accurate, clear &easy to understand.

All safety information is clearly indicated.

Multi‐language labeling.

32

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