Safety Recall D55 Safety Recall D55 D55 ––– Right Steering ...
Warranty processing recall config_guide
-
Upload
vinayk35919 -
Category
Business
-
view
146 -
download
2
Transcript of Warranty processing recall config_guide
Warranty Processing_Recall_ConfigGuide
Warranty Processing_Recall_ConfigGuide
Contents Warranty Processing Enhancement: Configuration Guide.............................................................3
1 Purpose........................................................................................................................................ 3
2 Preparation.................................................................................................................................. 4
2.1 Prerequisites......................................................................................................................... 4
2.1.1 Building Blocks................................................................................................................4
Customer Services Competency Page 2 of 24
Warranty Processing EnhancementConfiguration Guide
Warranty Processing_Recall_ConfigGuide
3 Configuration................................................................................................................................ 4
3.1 General Settings.................................................................................................................... 4
3.1.1 Defining Warranty Claim Type .......................................................................................4
3.1.2 Defining Decision Codes.................................................................................................8
3.1.3 Defining Processing Status.............................................................................................9
3.2 Defining Control Data..........................................................................................................10
3.2.1 Defining Warranty Action Code.....................................................................................10
3.2.2 Assigning Function Code to Action Code......................................................................12
3.2.3 Defining Action Controls for Recall...............................................................................13
3.2.4 Defining Copying Control for Recall..............................................................................15
3.2.5 Defining Pushbutton Profile..........................................................................................16
3.2.6 Defining Pushbutton Profile - Actions............................................................................17
3.3 Warranty Claim Settings......................................................................................................19
3.3.1 Assigning Decision Codes to Claimant/Reimburser......................................................19
3.3.2 Assigning Decision Codes to Messages.......................................................................20
3.4 Dealer Portal Setting...........................................................................................................20
3.4.1 Maintaining Profiles for Document ...............................................................................20
3.4.2 Maintaining Descriptions for Documents ......................................................................21
3.4.3 Creating Descriptions for Status...................................................................................22
3.4.4 Assigning Status .........................................................................................................23
Warranty Processing Enhancement: Configuration Guide
1 PurposeThis configuration guide provides the information you need to set up the configuration of this building block manually.
If you do not want to configure manually and prefer an automated installation process using eCATTs and BC Sets, use the SAP Best Practices Installation Assistant.
Customer Services Competency Page 3 of 24
Warranty Processing_Recall_ConfigGuide
2 Preparation
2.1 Prerequisites
2.1.1 Building BlocksBefore you start installing this building block, the installation of the following building blocks must have been completed:
Building Block Description
Baseline Project for Automotive In Sales client
A01 (Sales) Automotive Basic Settings
A05 (Sales) Master Data for Automotive
3 Configuration
3.1 General Settings
3.1.1 Defining Warranty Claim Type
UseThe purpose of this activity is to define the claim type used in warranty processing.
Procedure1. Access the activity using one of the following navigation options:
Transaction Code OWTY
IMG Menu Warranty Claim Processing → Define Warranty Claim Types
2. On the initial screen, choose New Entries.
3. On the Detail view screen, maintain the following data:
Claim Type
Description PricingSchema
Message Schema
Partner Det.Prc
Reimburser Partner Profile
Partner Reimburs.
Claimant Partner Role
YP01 BP Auto Claim for Recall
WT0002
WTY001
VN AS
Sales Org
Distribution Channel
Division Purch. Organization
Version Currency
Plant
Z001 Z1 Z1 Z001 EUR Z001
Customer Services Competency Page 4 of 24
Warranty Processing_Recall_ConfigGuide
Layout W/O Nav. Tree
Layout W Nav. tree
Action Control
Start Process Status
Start Category
Field Name Split Criterion
Item Type Group
SAPO SAP YP01 B001 IC HERST 00
Document Type Customer Posting
Document Type Vendor Posting
AcctDetProced
WP WR KOFI00
Customer Services Competency Page 5 of 24
Warranty Processing_Recall_ConfigGuide
Customer Services Competency Page 6 of 24
Warranty Processing_Recall_ConfigGuide
Claim Type
Descrip-tion
Partner
Det. Prc
PricingSchema
Message Schema
Reimburser Partner Profile
Partner Reim-burs.
Claimant Partner Role
YP05 Recall Editor
WT0002
WTY001 VN AS
Sales Org
Distribution Channel
Division Purch. Organization
Version Currency Plant
Z001 Z1 Z1 Z001 EUR Z001
Layout W/O Nav. Tree
Layout W Nav. tree
Action Control
Start Process Status
Start Category
Field Name Split Criterion
Item Type Group
SAPR SAPT YP05 B007 IC HERST 00
Document Type Customer Posting
Document Type Vendor Posting
AcctDetProced Recall
Select
Customer Services Competency Page 7 of 24
Warranty Processing_Recall_ConfigGuide
ResultClaim type is created.
3.1.2 Defining Decision Codes
UseThe purpose of this activity is to define decision codes.
Procedure 1. Access the activity using one of the following navigation options:
Transaction Code SPRO
IMG Menu Warranty Processing → Warranty Claim → Define Decision Code
2. On the Change View “Decision Code”: Overview Screen, choose New Entries.
3. On the “New Entries: Details of Added Entries” screen, maintain the following data:
Field name Description User action and values
Note
Decision 0001
Decision description Accepted
Decision 0002
Decision description Declined
Customer Services Competency Page 8 of 24
Warranty Processing_Recall_ConfigGuide
Decision 0003
Decision description Partly Accepted
Decision 0004
Decision description Rejected
Decision 0005
Decision description In Review
Decision 0006
Decision description Authorized
ResultThe decision codes are created.
3.1.3 Defining Processing Status
UseThe purpose of this activity is to define actions processing status.
Procedure 1. Access the activity using one of the following navigation options:
Transaction Code SPRO
IMG Menu Warranty Claim Processing → Control Data → Process Control → Define Processing Statuses
2. On the initial screen, choose New Entries.
3. On the New Entries: Overview of Added Entries screen, maintain the following data:
Processing Status Description of Process.Status Comment
B012 Claimant Version Created
B013 Claim Sent from claimant
Customer Services Competency Page 9 of 24
Warranty Processing_Recall_ConfigGuide
4. Choose Enter.
5. Choose Save.
ResultProcessing status is created.
3.2 Defining Control Data
3.2.1 Defining Warranty Action Code
UseThe purpose of this activity is to define the actions used in warranty processing.
Procedure 1. Access the activity using one of the following navigation options:
Transaction Code OWTY
IMG Menu Warranty Claim Processing → Control Data → Process Control → Define Actions
2. On the initial screen, choose New Entries.
3. Maintain the following data:
Action Action Type Description Function Module
Action Sequence
YA67 F Elementary Action Displayed in Action
Rel. IC-Version for sending
Y_WTY04_VER_IC_SE
Customer Services Competency Page 10 of 24
Warranty Processing_Recall_ConfigGuide
Box ND
YA61 F Elementary Action Displayed in Action Box
Copy Versions From Claimant to Versions To Reimburser
WTY04_DATA_SPLIT_IC_OV
YA68 F Elementary Action Displayed in Action Box
To Versions (Claimant) WTY04_VERSION_COMBINE_IV_OC
4. Choose Save.
Customer Services Competency Page 11 of 24
Warranty Processing_Recall_ConfigGuide
ResultThe actions are defined.
3.2.2 Assigning Function Code to Action Code
UseThe purpose of this activity is to assign the function code to the action code.
Procedure 1. Access the activity using one of the following navigation options:
Transaction Code OWTY
IMG Menu Warranty Claim Processing → Control Data → Processing Control → Assign Function Code to Action Code
2. On the “Change View: Assign Function Code to Action Code “Overview screen, choose New Entries and enter the following data:
Field name User action and values Note
Function Entry in Command fld. YA67
Action YA67
Function Entry in Command fld. YA61
Action YA61
Function Entry in Command fld. YA68
Action YA68
Customer Services Competency Page 12 of 24
Warranty Processing_Recall_ConfigGuide
3. Choose Save.
3.2.3 Defining Action Controls for Recall
UseThe purpose of this activity is to define actions controls.
Procedure 1. Access the activity using one of the following navigation options:
Transaction Code OWTY
IMG Menu Warranty Processing → Control Data → Process Control → Define Action Controls
2. On the initial screen, choose New Entries.
3. On the New Entries: Details of Added Entries Screen, make the following records:
Field name Description User action and values Note
Action Control YP01 This value is for A76
Action Control BP Auto Claim for Recall
4. Choose Enter.
5. Double-click Action Matrix, and on the Change View “Action Matrix”: Overview Screen, maintain the following data:
Customer Services Competency Page 13 of 24
Warranty Processing_Recall_ConfigGuide
Action Control Start Processing Action Target Processing
YP01 A* B002
YP01 T* B002
YP01 B001 A* B002
YP01 B001 A095 B095
YP01 B001 T* B002
YP01 B002 A* B002
YP01 B002 A095 B095
YP01 B002 A096 B095
YP01 B002 T* B002
YP01 B002 T060 B060
YP01 B040 A* B040
YP01 B040 T* B040
YP01 B040 T060 B060
YP01 B060 T065 B040
YP01 B095 A* B040
YP01 B095 A008 B040
YP01 B095 T* B040
6. Choose Save.
7. Repeat steps 2 to 6 for YP05 with the following data:
Field name Description User action and values Comment
Action Control YP05 This value is for A76
Customer Services Competency Page 14 of 24
Warranty Processing_Recall_ConfigGuide
Action Control BP Auto Recall Editor
Action Matrix:
Action Control Start Processing Action Target Processing
YP05 T* B007
YP05 T060 B063
YP05 B007 A400 B008
YP05 B007 T* B007
YP05 B007 T060 B063
YP05 B008 T* B008
YP05 B008 T060 B063
YP05 B063 T065 B007
ResultThe action controls are defined.
3.2.4 Defining Copying Control for Recall
UseThe purpose of this activity is to assign copy procedures to claim type.
Customer Services Competency Page 15 of 24
Warranty Processing_Recall_ConfigGuide
Procedure
1. Access the activity using one of the following navigation options:
Transaction Code OWTY
IMG Menu Warranty Claim Processing → Control Data → Copying Control → Define Copy Procedures
2. On the initial screen, choose New Entries.
3. On the New Entries: Overview of Added Entries screen, maintain the following data:
Claim
Type
Source
Category
Target
Category
Copy Profile
CopyMATPrice
CopyFRPrice
CopySUBLPrice
Comment
YP01 IC OC C1 X This value is for A76
ResultCopy Procedures to Claim Type is assigned.
3.2.5 Defining Pushbutton Profile
UseThe purpose of this activity is to create the pushbuttons on the warranty claim screen.
Procedure 1. Access the activity using one of the following navigation options:
Transaction Code OWTY
IMG Menu Warranty Claim Processing → Layout → Define Pushbutton Profiles
2. On the initial screen, choose New Entries.
3. On the New Entries: Overview of Added Entries screen, maintain the following data:
Pushbutton Profile Profile Description Action Control Comment
YP01 BP Recall YP01 This value is for A76
Customer Services Competency Page 16 of 24
Warranty Processing_Recall_ConfigGuide
4. Choose Enter.
5. Double-click Action Controls. On the Change View “Actions Control”: Overview Screen, choose New Entries, and make the following data:
Profile Action Control Category
YP01 YP01 IC Incoming Customer (IC)
YP01 YP01 OC Outgoing Customer (OC)
6. Choose Enter.
7. Choose Save.
8. Choose Back.
3.2.6 Defining Pushbutton Profile - Actions
UseThe purpose of this activity is to create the pushbuttons on the warranty claim screen.
Procedure
Customer Services Competency Page 17 of 24
Warranty Processing_Recall_ConfigGuide
1. Access the activity using one of the following navigation options:
Transaction Code OWTY
IMG Menu Warranty Claim Processing → Layout → Define Pushbutton Profiles
2. On the initial screen, select the Pushbutton Profile YP01 you have created in the previous step.
3. Double-click Actions. On the Change View “Actions”: Overview Screen, choose New Entries, and maintain the following data:
Function Action Code Text Pushbutton
W_BUTTON1 A095 Check Recall
W_BUTTON2 A096 Use Recall
W_BUTTON3 A008 Copy IC Version
W_BUTTON4 A011 To Claimant
W_BUTTON5 A860 Release
W_BUTTON6 A041 Post to FI
4. Choose Enter.
5. Choose Save.
6. Choose Back.
7. On the initial screen, select the Pushbutton Profile YP02 you have created in the previous step.
8. Double-click Actions. On the Change View “Actions”: Overview Screen, choose New Entries, and maintain the following data:
Function Action Code Text Pushbutton
W_BUTTON1 A008 IC Version Copy
W_BUTTON2 A006 VSR Check
W_BUTTON3 YA67 IC Release.
W_BUTTON4 A011 IC --> OC
W_BUTTON5 A860 OC Release.
W_BUTTON6 A041 Post to FI
Customer Services Competency Page 18 of 24
Warranty Processing_Recall_ConfigGuide
9. Choose Enter.
10. Choose Save.
11. Choose Back.
12. On the initial screen, select the Pushbutton Profile YP04 you have created in the previous step.
13. Double-click Actions. On the Change View “Actions”: Overview Screen, choose New Entries, and maintain the following data:
Function Action Code Text Pushbutton
W_BUTTON1 A300 Release
W_BUTTON2 A301 Reset Auth.
W_BUTTON3 T060 Close
W_BUTTON4 T065 Re-Open
14. Choose Enter.
15. Choose Save.
16. Choose Back.
ResultThe Pushbutton profile’s actions are created.
3.3 Warranty Claim Settings
3.3.1 Assigning Decision Codes to Claimant/Reimburser
UseThe purpose of this activity is to map data from the decision code, which transfers the reimburser, to the decision code, which you communicate to the claimant.
Procedure 1. Access the activity using one of the following navigation options:
Transaction Code OWTY
IMG Menu Warranty Claim Processing → Warranty Claim → Assign Decision Codes to Claimant/Reimburser
2. On the initial screen, choose New Entries.
3. On the New Entries: Overview of Added Entries screen, maintain the following data:
DecisionReimburs Decision Claimant Note
0001 0001
0004 0004
Customer Services Competency Page 19 of 24
Warranty Processing_Recall_ConfigGuide
ResultThe decision codes are assigned.
3.3.2 Assigning Decision Codes to Messages
UseThe purpose of this activity is to assign a decision code to specific messages that are the result of validations.
Procedure 1. Access the activity using one of the following navigation options:
Transaction Code SPRO
IMG Menu Plant Maintenance and Customer Service → Warranty Claim Processing → Control Data → VSR Check → Assign Decision Codes to Messages
2. On the Change View “Assignment Message, Decision Code, Manual Processing”: Overview screen, choose New Entries.
3. On the New Entries: Overview of Added Entries screen, make the following entries:
Message Message Type Decision
010 I (Information) 0001
4. Choose Save.
3.4 Dealer Portal Setting
3.4.1 Maintaining Profiles for Document
UseThe purpose of this activity is to assign document types to the application IDs.
Customer Services Competency Page 20 of 24
Warranty Processing_Recall_ConfigGuide
Procedure 2. Access the activity using one of the following navigation options.
Transaction Code SPRO
IMG Menu Discrete Industries → Business Package for Automotive dealers → General Setting → Maintain Profiles for Document
3. Ignore the following information “Individual entries cannot be put request” By Enter.
4. On the Change View “Document Profile”: Overview screen, choose New Entries.
5. On the New Entries: Overview of Added Entries screen, make the following entries:
Doc Pro (Document Profile)
Doc. Type (Document Type) Doc Ret Ty
(Document Return Type )
3 YP01
3 YP02
6. Choose Save.
Result The document types to the application IDs have been assigned.
3.4.2 Maintaining Descriptions for Documents
UseThe purpose of this activity is to assign descriptions to the document types.
Procedure 1. Access the activity using one of the following navigation options.
Transaction Code SPRO
IMG Menu Discrete Industries → Business Package for Automotive dealers → General Setting → Maintain Descriptions for Document
2. On the Change View “Value Table for Application ID”: Overview screen, choose New Entries.
3. On the New Entries: Overview of Added Entries screen, make the follow entries:
Field name Description User action and values Note
Doc. Type YP01 For Warranty
Lang. EN
Doc Desc. Description BP AUTO RECALL
Field name Description User action and values Note
Doc. Type YP01 For Warranty
Customer Services Competency Page 21 of 24
Warranty Processing_Recall_ConfigGuide
Field name Description User action and values Note
Lang. DE
Doc Desc. Description BP Rueckruf
Field name Description User action and values Note
Doc. Type YP02 For Warranty
Lang. EN
Doc Desc. Description AUTHORIZATION
Field name Description User action and values Note
Doc. Type YP02 For Warranty
Lang. DE
Doc Desc. Description Autorisierung
4. Choose save.
Result The descriptions have been assigned to the document types.
3.4.3 Creating Descriptions for Status
UseThe purpose of this activity is to maintain a description for the status which you defined in the IMG activity Assign Status.
Procedure 1. Access the activity using one of the following navigation options.
Transaction Code SPRO
IMG Menu Discrete Industries → Business Package for Automotive dealers → Warranty Processing → Create Descriptions for Status
2. On the Change View “Master Dealer Actions”: Overview screen, choose New Entries.
3. On the New Entries: Overview of Added Entries screen, make the following entries:
Web Status Lang. WTY Desc
05 EN WARRANTY CLAIM IS NEW
10 EN IN PROCESS
20 EN REJECTED
30 EN CLAIM SENT TO REIMBURSER
Customer Services Competency Page 22 of 24
Warranty Processing_Recall_ConfigGuide
99 EN COMPLETE
4. Choose save.
Result The description has been maintained.
3.4.4 Assigning Status
UseThe purpose of this activity is to assign statuses for warranty processing in the Web to (processing) statuses that exist in the DI system.
Procedure 1. Access the activity using one of the following navigation options.
Transaction Code SPRO
IMG Menu Discrete Industries → Business Package for Automotive dealers → Warranty Processing → Assign Status
2. On the Change View “Mapping Front end to back end status”: Overview screen, choose New Entries.
3. On the New Entries: Overview of Added Entries screen, make the following entries:
Web status
(Status of claim on the web interface)
Bck status
(Backend claim status)
Decision
05 B001
10 B002
10 B003
10 B004
10 B010
10 B020
10 B025
10 B028
10 B030
10 B031
10 B040
10 B045
10 B055
Customer Services Competency Page 23 of 24
Warranty Processing_Recall_ConfigGuide
10 B095
10 B095 0001
20 B050 0002
30 B010
99 B050 0001
99 B050 0001
4. Choose save.
Result The warranty status has been maintained.
Customer Services Competency Page 24 of 24