Warning: When Rowing Forward, This Boat May

Rock!*

ALCTS Forum

January 11, 2008

*Take chances. When rowing forward, the boat may rock.

~ Chinese Proverb

Rivkah K. Sass

Executive Director

Omaha Public Library

If It’s All About the User, Why is THIS Still Happening? “Once” Upon a Time

A Tale of a Few Libraries

My Library

“V” is NOT for Vendetta!

Or, There is no “I” in Vendor!

Are We Designing the Obvious for Our Customers?

Probably Not

I Want

Personalization The Amazon API

What We Need

Branding Design Creativity Partnerships

What Business Are We In?

Curiosity Togetherness Information Community Social Networking User Centered

Bemis Center

Flu Shots

Friday Night Teen Programs

Museum

Public Radio

Our Users

An Incomplete Manifesto for Growth – Bruce Mau

Allow events to change you. You have to be willing to grow.

Make mistakes faster. Explore the other edge. Great liberty exists

when we avoid trying to run with the technological pack.

http://www.brucemaudesign.com/manifesto.html

You Never Know What You Might End Up With

Everybody gets so much information all day long that they lose their common sense.

Gertrude Stein