Warehouse Operations Training Matrix LKA-LOG-100
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Transcript of Warehouse Operations Training Matrix LKA-LOG-100
Linc Knowledge Academy
Linc Knowledge Academy /Tupperware IndonesiaLKA-LOG-100 Warehouse Operations1 Sep 2012____________________________________________________________________________________________________________
Training Matrix for Warehouse Operations
S/NoReferenceCompetency UnitPage
1LKA-LOG-101-xWarehouse Operations, Forklift / Reach Truck Operation2 - 3
2LKA-LOG-102-xWarehouse Operations, Receive Incoming Cargo (including Put-Away)4 - 9
3LKA-LOG-103-xWarehouse Operations, Pick & Stage Cargo10 11
4LKA-LOG-104-xWarehouse Operations, Pack Cargo12 - 15
5LKA-LOG-105-xWarehouse Operations, Prepare for Delivery16 - 17
Reference: LKA-LOG-101-xCompetency Unit: Forklift / Reach-truck Operation
Essential Skill
The correct and safe operation of forklift and/or reach-truck is an essential skill element for all warehouse staff assigned to handle these equipment.
It is mandatory for all warehouse staff assigned to operate forklift or reach-truck to complete this Competency Unit.
Competency Elements
CE1Forklift / Reach-truck Operation
SS01SS02
On completion of training, the individual must be able to successfully perform the following:
Competency Element / Performance Required
Underlying Skill Set(Underlying Knowledge)Assessment Criteria(Candidate should be able to: )Assessment MethodApplication
Casual WorkerWH OperatorWH CheckerWH SupervisorStock Controller
CE1 Forklift / Reach-truck OperationSS01Perform Basic Operator Checks Demonstrate how to perform before and after operations procedure with reach truck / forklift.
Practical AssessmentXXX
SS02Safety and Operation of Forklift / Reach-truck Pick, travel and lower pallets correctly without damaging the products (bags cargo, cartons and oversize products) on the pallet and complying to safety rules.
Store and retrieve pallet from low level, high level and double-deep rack storage safely and correctly.
Practical Assessment
Practical Assessment
XXX
Reference: LKA-LOG-102-xCompetency Unit: Receive Incoming Cargo (including Put-Away)
Receiving Process
1
Preparation for Arrival of Cargo
2
Unloading and Palletizing3
Complete Receiving Documentation and Release Driver
4
Tally & Inspection of Cargo5
Prepare for Put-Away6
Put-Away
Competency Elements
CE2Prepare for Receiving
CE3Inspect & Prepare the Container / Lorry for Receiving
CE4Unloading Palletized and Non-Palletized Cargo
CE5Sorting & Palletizing Cargo
CE6Disposition of Packing Materials
CE7Completion of Documentation before Releasing DriverCE8Check Incoming Cargo against Inbound Tally Sheet
CE9Identify, Handle & Report Non-Conforming Products
CE10Prepare Cargo for Put-Away to Storage
CE11Identify Put-away Locations
CE12Put-away cargo into Storage (in accordance to Linc QMS)
SS03SS04SS05
SS06
SS07SS08
SS09SS10SS11SS12
SS13SS14SS15SS16SS12
SS17SS18SS19SS20SS21SS22
SS23SS24
SS19 not applicable for Tupperware Operation
On completion of training, the individual must be able to successfully perform the following:
Competency Element / Performance Required
Underlying Skill Set(Underlying Knowledge)Assessment Criteria(Candidate should be able to: )Assessment MethodApplication
Casual WorkerWH OperatorWH CheckerWH SupervisorStock Controller
CE2 Prepare for Receiving
SS03Concept of UOM, SKU and Packing Configuration Convert from SKU to equivalent number of packages and pallets needed for each receiving based on the packing configuration.
Oral Assessment
XX
SS04Select Staging Location
Select the appropriate staging location for the receiving / picked cargo.Written Assessment
XX
SS05Receiving Documents
Print Inbound Tally Sheet and check the key information across the different receiving documents to ensure correctness.
Oral/Written Assessment
XX
CE3 Inspect & Prepare the Container / Lorry for Receiving
SS06Inspect and prepare the container / lorry for receiving.
Inspect the container/lorry to spot tampering where receiving cannot proceed.
Prepare the container / lorry for unloading according to Quality System and safety guidelines
Oral Assessment
Practical AssessmentXX
CE4 Unloading Palletized and Non-Palletized CargoSS07Packing Symbols and Correct Handling Recognize the packing symbols and the care needed when handling it.
Oral Assessment
XX
SS08Unloading techniques and workplace safety guidelines Unload a palletized product from the container/lorry without damaging the products and complying with all the workplace safety guidelines.
Unload non-palletized product including bags and cartons from the container without damaging the products and complying with all the workplace safety guidelines.
Practical Assessment
Practical Assessment
XX
CE5 Sorting & Palletizing CargoSS09Types of Product Identification Perform sorting of products using the various identifications on products including: Item Code and Batch/Lot number Item Code and expiry date
Practical AssessmentXX
SS10Types of Pallets and their usage Identify the different types of pallets used in the warehouse and explain their usage
Oral AssessmentXX
SS11Palletizing Techniques Perform palletizing for each type of cargoes including bags and cartons.
Practical AssessmentXX
SS12Types of Non-Conforming Products Identify and separate non-conforming products (damages and poor (quality) packaging).
Practical & Oral AssessmentXX
CE6 Packing Materials & their DisposalSS13Types of Packing Materials Identify the different types of packing materials commonly used in warehouse including cartons, bubble wrap, corrugated paper, kraft paper, vacuum pack, packing foam, corner protectors, tapes and adhesives.
Oral AssessmentXX
SS14Recycling & Disposal of Packing Materials Sort and store packing materials that can be recycled and dispose those that cannot be recycled.
Practical AssessmentXX
CE7 Completion of Documentation before Releasing Driver (in accordance to Tupperware QMS)SS15Documenting non acceptable Container Conditions List conditions of container that is unacceptable.
Prepare Equipment Interchange Receipt (EIR)
Prepare acknowledgement to release the driver.Oral Assessment
Practical Assessment
Oral Assessment
XX
CE8 Check Incoming Cargo against Inbound Tally Sheet (in accordance to Tupperware QMS)SS16Perform Tally (using the Inbound Tally Sheet) Check, verify, record and confirm receipt using the inbound tally sheet.
Prepare the Goods Receipt Inspection Report.
Practical Assessment
Practical AssessmentXX
SS12Types of Non-Conforming Products
Identify and separate non-conforming products (damages and poor (quality) packaging)
Identify the non-conforming products in terms of wrong quantity and wrong product shipped.
Practical Assessment
Oral Assessment
XX
CE9 Identify, handle & Report Non-Conforming ProductsSS17Discrepancy Reporting Explain the discrepancy reporting procedure
Prepare discrepancy report (Goods Receipt Inspection Report, Berita Acara report and Accident Warehouse Report)Oral Assessment
Practical AssessmentXX
SS18Quarantine Products and Storage Prepare and label quarantine products for put-away to quarantine locations.
Practical AssessmentXX
CE10 Prepare Cargo for Put-Away to StorageSS19Pallet Identification Label(not applicable for Tupperware Operation Generate the receiving labels from WMS and paste them onto the correct pallets.
Practical AssessmentXX
SS20Purpose & Techniques to Secure Cargo Perform the final checks and secure the cargo for storage using stretch wrapping.
Practical AssessmentXX
CE11 Identify Put-away Locations
SS21Warehouse Storage Zone & Guidelines Apply the warehouse zone and storage guideline to put-away (pick) the required products.
Oral AssessmentXX
SS22Storage Location Naming & Assignment Identify the physical storage location for any given location name.
Practical AssessmentXX
CE12 Put-away cargo into Storage (in accordance to Tupperware QMS)
SS23Put-Away Process using RF Perform RF-directed and non-RF-directed put-away of pallets to correct storage location.
Perform put-away of non-conforming products to the correct quarantine locations.
Practical Assessment
Practical Assessment
XX
SS24Proper Positioning of Pallet on the Rack Identify pallets that are not place correctly on the racks and which may pose safety hazards.Oral AssessmentXX
Reference: LKA-LOG-103-1Competency Unit: Pick & Stage Cargo
Picking Process
1 Receive Pick list
2Travel to Pick Location
3Pick Cargo from Location
4Travel to Staging Area and Unload
Competency Elements
CE13Interpret pick list and customers instructions
CE14 Prepare for picking
CE15 Identify the pick locations of the required goods.
CE16 Perform Picking
CE17 Handle discrepancies in picking
SS25SS03
SS04SS26SS21SS22SS27SS07SS09SS28SS12
SS29
On completion of training, the individual must be able to successfully perform the following:
Competency Element / Performance Required
Underlying Skill Set(Underlying Knowledge)Assessment Criteria(Candidate should be able to: )Assessment MethodApplication
Casual WorkerWH OperatorWH CheckerWH SupervisorStock Controller
CE13 Interpret pick list and customers instructionsSS25 Information in pick list and types of customers instructions
SS03Concept of UOM, SKU and Packing Configuration Identify the relevant field in the pick list and customers instructions used for picking.
Convert from SKU to equivalent number of packages and pallets needed for each receiving based on the packing configuration.
Oral Assessment
Practical PerformanceXXX
CE14 Prepare for pickingSS04Select Staging Area
SS26 Picking Priorities
Select the appropriate staging location for the receiving / picked cargo.
Plan the picking and prioritize them according to a set of guidelines.
Written Assessment
Practical AssessmentXX
CE15 Identify the pick locations of the required goods.SS21Understand Warehouse Storage Zone & Guidelines
SS22Storage Location Naming & Assignment
SS27 Picking route / sequence
Apply the warehouse zone and storage guideline to put-away (pick) the required products.
Identify the physical storage location for any given location name.
Apply the guidelines to plan the picking sequence / route to minimize travelling time.
Oral Assessment
Practical Assessment
Practical AssessmentXX
CE16 Perform PickingSS07Packing Symbols and Correct Handling
SS09Types of Product Identification
SS28 Pick using RF
SS12Types of Non-Conforming Products
Recognise the packing symbols and the care needed when handling it.
Perform sorting of products using the various identifications on products including: Item Code and Batch/Lot number Item Code and expiry date
Perform picking using the RF following good picking discipline and complying with workplace safety guidelines.
Identify and separate non-conforming products (damages and poor (quality) packaging).
Oral Assessment
Practical Assessment
Practical Assessment
Practical AssessmentXX
CE17 Handle discrepancies in pickingSS29 Types of Discrepancies and Remedial Actions.
Apply the correct remedial action for a given discrepancy found during picking.
Prepare discrepancy report for follow-upOral Assessment
Practical AssessmentXX
Reference: LKA-LOG-104-1Competency Unit: Pack Cargo
Packing Process
1 Sort and Check Cargo
2Pack cargo for export
Competency Elements
CE18 Sort and Check cargo
CE19 Handle Discrepancies found during packing
CE20 Pack products according to customers instructions
CE21 Measure and weigh packed products
CE22 Mark and label cargo in accordance with customers instructions
SS25SS07SS09
SS12SS30SS13SS10SS31SS11
SS32
SS33
SS32 Not applicable for TupperwareOn completion of training, the individual must be able to successfully perform the following:
Competency Element / Performance Required
Underlying Skill Set(Underlying Knowledge)Assessment Criteria(Candidate should be able to: )Assessment MethodApplication
Casual WorkerWH OperatorWH CheckerWH SupervisorStock Controller
CE18 Sort and Check Cargo (according to order)SS25 Information in pick list and types of customers instructions
SS07Packing Symbols and Correct Handling
SS09Types of Product Identification
Identify the relevant field in the pick list used for sorting and checking.
Recognise the packing symbols and the care needed when handling it.
Perform sorting of products using the various identifications on products including: Item Code and Batch/Lot number Item Code and expiry date
Oral Assessment
Practical Assessment
Practical AssessmentX
CE19 Handle Discrepancies found during PackingSS12Types of Non-Conforming Products
SS30 Corrective actions to complete the order
Identify and separate non-conforming products (damages and poor (quality) packaging).
Apply the appropriate corrective actions to complete the order when discrepancies are found during packing.
Prepare Berita Acara Accident Warehouse Report and the Discrepancy report for follow-up.Practical Assessment
Oral Assessment
Practical AssessmentXX
Competency Element / Performance Required
Underlying Skill Set(Underlying Knowledge)Assessment Criteria(Candidate should be able to :)Assessment MethodApplication
Casual WorkerWH OperatorWH CheckerWH SupervisorStock Controller
CE20 Pack products according to customers instructions SS13Types of Packing Materials
SS10Types of Pallets and their usage
SS31 Packing guidelines and safety
SS11 Palletizing Techniques
Identify the different types of packing materials commonly used in warehouse including cartons, bubble wrap, corrugated paper, kraft paper, vacuum pack, packing foam, corner protectors, tapes and adhesives.
Identify the different types of pallets used in the warehouse and explain their usage.
Perform packing of products for shipment/delivery without damaging them and complying with workplace safety.
Perform palletizing for each type of cargoes including bags,and cartons.
Oral Assessment
Oral Assessment
Practical Assessment
Practical Assessment
XX
CE21 Measure and weigh packed products (for shipment only)SS32 Purpose and Method of Measurement
(Not applicable for Tupperware) Weigh, measure and compute the volume, gross weight and net weight for a given packed cargo.
Practical AssessmentXX
CE22 Mark and label cargo in accordance with customers instructionsSS33 Shipment markings and labels Mark and label a given packed order with appropriate identifications for shipment.
Practical AssessmentXX
Reference: LKA-LOG-105-1Competency Unit: Prepare for Delivery
Receiving Process
2Handover of Goods to Driver
3Loading unto Truck / Container
4Release the Truck/Container
Competency Elements
CE23 Handover products to driver using Pick list
CE24Prepare loading plan (for container)
CE25 Load products unto lorry / container
CE26 Secure products for transport
CE27 Complete documentation to release driver
SS34
SS35
SS07SS36
SS37SS38
On completion of training, the individual must be able to successfully perform the following:
Competency Element / Performance Required
Underlying Skill Set(Underlying Knowledge)Assessment Criteria(Candidate should be able to: )Assessment MethodApplication
Casual WorkerWH OperatorWH CheckerWH SupervisorStock Controller
CE23 Handover Products to DriverSS34 Method and Guidelines for handover. Organise the handing over of products in one or many orders to a driver.Practical Assessment
XX
CE24 Prepare Loading PlanSS35 Purpose and Guidelines for loading plan
Prepare a loading plan for a container or lorry with palletized products and/or non-palletized products.Practical Assessment
XX
CE25 Load Products unto Lorry / ContainerSS07Packing Symbols and Correct Handling
SS36 Loading techniques and Safety Guidelines
Recognise the packing symbols and the care needed when handling it.
Load palletized products into the container or lorry safely.
Load non-palletized products (including cartons and bags) safely into the container or lorry without damaging the products.Oral Assessment
Practical Assessment
Practical Assessment
XX
CE26 Secure Cargo for TransportSS37 Techniques to Secure Cargo for Transport. Secure the palletized products in a container/lorry after loading them.
Secure the non-palletized products in a container/lorry after loading them.Practical Assessment
Practical AssessmentXX
CE27 Complete Documentation to release DriverSS38 Types of Releasing Documentation. Identify the documents used for releasing the driver with the cargo.
Oral Assessment
XX
5Warehouse Operations Training Matrix LKA-LOG-100 (Tupperware Indo).docx