War and PeaceCreating Effective Workplace Cultures

David N. Loy, M.D., Ph.D.Elizabeth Suarez-Loy, R.N., B.S.N.

Culture Definitions

Patterns of accepted behavior, and the beliefs and values that promote and reinforce them.Erika Anderson (Forbes)

Culture Definitions

Development or improvement of the mind by education or training.

Culture Definitions

verb:Maintain conditions suitable for growth.

Key Ingredients

The Right PeopleLeadershipEquitable SystemsA Good Cause

The Right People

ConscientiousPositiveHonestEmpatheticFlexible

LeadershipLevel 5 Level 4 – Clear Vision and High Performance Standards.Level 3 – Organizes People. Effective Pursuit of Objectives.Level 2 - Works Effectively in a Team. Level 1 - Contributes with Talent, Knowledge, Skills, and Good Work Habits.

Source: Good to Great, Jim Collins

Level 5 Leadership

HumilityFierce Resolve

“Nearly all men can stand adversity, but if you want to test a man’s character, give

him power.”

Source: Good to Great, Jim Collins

Equitable Systems

Trust and TransparencyDefend and SupportMobilize and RecognizeFair and Impartial Treatment

A Good CauseMission Statements Ruin the Mission

Too many wordsIneffectiveDifficult to apply

Simple Mantras Make SenseThe Golden RuleSemper FiDon’t be evil – Google

The BattlefieldEgo/PrideReactive PersonalitiesCrab Mentalities Gossip – Stirring the PotEnvyIndifference and Mediocrity

AirstrikeThink before you speak. Read before you think. Frances Ann Lebowitz

Seeds of Change

Your Influen

ce

The Battlefield

Your Influenc

e

Central Intelligence

Get the right people.Change begins with a single person.Read books to improve.Always choose the high road.

Everyone thinks of changing the world, but no one thinks of changing himself. -- Leo Tolstoy