Waqas Report

Ramiz 090 41020Latif 068

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DEDICATIONI dedicate this report To my parents and all those Who love me

Ramiz 090 Latif 41020068

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1. Acknowledgements

First of all I am thankfull to Allah Almighty who create me and send me in this beautiful world. After that I am thankful to my parents and teachers who help me and motivate me to study in Business I am thankful to field. Usman operational manager who helped me in internship. I would like to thank my institution UOG and faculty members who guide me for this report. I am thankful to all those peoples who loved me and who are my well wishers. I am thankful to all my fellows who help me in preparing this report.

Mr.


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Table of ContentsSerial # Description Page # 1 Acknowledgements 2 Executive summary 3 Introduction 4 Overview of organization 4.1 Brief History of Organization 4.2 Nature of Organization 4.3 Business Volume 4.4 Rewards and Honors 4.5 Product and Services line 4.6 PEST Analysis 4.7 Contribution of organization towards development of country. 5 Organizational Structure 5.1 Organizational structure of HBL 5.2 Comments on Organizational Structure 6 Internees work 6.1 Introduction of Branch 6.2 Weekly timetables of working 6.3 Description of Department in which I worked 7 Summary of learning 7.1 Skills and Qualifications learnt 7.2 Responsibilities I took 7.3 How internship will influence the future career 7.4 Internship activity and Classroom Knowledge 8 Conclusion 8.1 General observations about sector 8.3 SWOT Analysis 9 Recommendations 10 References 11 Abbreviations


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2. EXECTIVE SUMMARYI started my internship at Habib Bank Limited of Pakistan Furniture market branch Gujrat from 17 June to 16 August 2010. Habib Bank is one of the leading banks in Pakistan and having nationwide branches. Habib Bank Limited has a n edge over the other banks with of use of a latest software named. Through the use of software all transactions are passed Online. Its service delivery process has become excellent as per international standards. 1 st day of internship I get introduced to all branch members and then I get a brief lecture from operational manager about banks activities and nature of work. I start my work at deposits department and learn that how many types of deposits bank dealing. These types of deposits are current, profit and loss, fixed deposits. Under these heads bank offer some extra ordinary types of accounts to serve its customer more like value account, freedom account, super value account, and advantage account. Then I worked with the cash officer of the Branch from the cash officer I learn the procedure of Cash receipts, Cheques withdrawls, internal transfer of funds, issuance of cheque book and collection of utility bills, positing of utility bills. After that I worked in remittances department, Here I learn issuance of demand draft, online transfer of money and clearing procedure that how cheques are collected and cleared according to their nature. I learned each and every thing very carefully. The staff of that branch helped me very much to learn all these things. Now come to the detail of report.


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3. Introduction

rd semester. It Internship is registered as a complete course in MBA 3 the opportunity for every student to learn and it is also practical form of all the theoretical operation which we have learn in previous semesters.

is

It was assigned by the Faculty of Management Sciences of UOG. So I have to choose a reputable organization for internship. I selected the banking sector and I choose the Habib Bank Limited it is the most reputable organization in Pakistan. I choose the Furniture market branch with code (2288) Gujrat. I is an online bank with latest technology in a great market. The business of furniture of gujrat is famous in whole Pakistan. There is only one branch of any bank in that market and that is Habib banks branch. It provides the good learning environment for internees. It is the chance for every student to developing the skills. Through internship I acquired the good habit of working for long hours. I think internship is necessary for every student. From internship we come to know about workplace environment and how to act as an employee. Through internship we can get experience of a specific feil d


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4. Overview of the organization 4.1 Brief History of OrganizationWhat bank? is

A bank is a financial institution that accepts deposits and invests those deposits into lending activities, either directly or through capital markets. A bank connects its customers with capital deficits to customers with capital surplus.

4.1.1 History of bankingThe Bardi and Peruzzi families started banking in 14th century Florence, establishing branches in many other parts of Europe. The most famous Italian bank was the Medici bank, set up by Giovanni Medici in 1397. The earliest known state deposit bank, Banco di San Giorgio (Bank of St. George), was established in 1407 at Genoa, Italy Banks can be traced back to earlier times even before money when temples were used to store goods. In the 3rd century AD, banks in Persia and other territories in the Persian Sa ssanid Empire issue letters of credit known akk . as s Muslim traders are known to used the cheque ak system since the time of Harun or k alRashid of the Abbasid Caliphate. In the 9th century, a Muslim businessman could cash an early form of the cheque in China drawn on sources in Baghdad a tradition that was significantly strength in the 13th and 14th centur ies, during the Mongol Empires. Fragments found in the Cairo Geniza indicate that in the 13th century cheques remarkable similar to our own were in use, only small to save cost on the paper. They contain a sum to paid and then the order "May so and so pay the bearer such and such amount". The date and name of the issuer are also appear.


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4.1.2 History of Banking in Pakistan:A little earlier before the existence of Pakistan, the role of Muslims of the areas which were later included in Pakistan was of no significance due to their restricted participation in the banking sector. There was only a small bank namely Australasia Bank have few branches in Lahore and its suburbs. In 1942, the Australasia bank was housed in a garrage of a trader who used to trade at a small scale with Australia during that period. The only Bank was run by the Muslims of the India was Habib Bank which was came into existence in 1941. At that time Quaid -eAzam Mohammad Ali Jinnah expressed his desire that another Muslim bank also to be set up in Calcutta which came into existence when Adamjee with the assistance of Isphanis established MCB a few months before the creation of Pakistan in Calcutta. When Pakistan came into existence to being The Habib Bank moved its Headquarters from India to Karachi. A few of Habib Bank's branches were already running in Pakistan. The Muslim Commercial Bank also shifted its headquarters from Calcutta to Dhaka and later on to Karachi. At the time of independence, another small bank namely Bank of Bahawalp ur started its operation from Bahawalpur from December 1947. At the time of independence, two major banks Punjab National Bank at Lahore and Comila Banking Corporation were working in the then East Pakistan. This trend was so obvious that the total number of bank offices between 30 June 1918 and 14 August 1947 were reduced from 631 to 195 only. In start of 1949 the number of branches of Imperial Bank of India in Pakistans areas were more than of Habib Bank. In the early days of Pakistan, the government wor ked hard to unturned to establish and strengthen the banking system in Pakistan. These efforts resulted in the establishment of State Bank of Pakistan which was inaugurated by Quaid -eAzam on 1 July 1948. Quaid-e-Azam came from Quetta to Karachi specially to


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attend the occasion. Originally the State Bank was to be established in September Hussain was first Governor of the State Bank. He devoted all his 1948. Zahid time and energy to streamline the working of the State Bank. In normal situation, the State Bank of a country is only set up when the commercial banking start working on sound feet. But the circumstances forced the government to establish Central Bank and the task of establishing the commercial banking was also assigned to the State Bank . The establishment of the National Bank of Pakistan in 1950 on the pattern of Imperial Bank of India was another milestone in the banking history of Pakistan. In September 1949 the rupee value was reduced against the Pound sterling which was a major event in the banking circles of Pakistan. Consequently Indian government also devalued its Rupee against Pound Sterling, however Pakistan decided not to devalue its currency against Pound Sterling which resulted in increase of Pakistans cotton and jute prices for India which affected our exports to India. Though Pakistans economy had to suffer due to decline of exports to India, it gave a sense of economic independence to Pakistan. Cut in imports from Pakistan proved as a blessing in disguise as Pakistan had to explore new markets for its products. However Indian banks which were operating in Pakistan refused to finance Pakistani exports.

4.1.3 History of Habib BankHabib Bank Limited was came into existence by Mr Ismail Habib (Late) on 25 August 1942 at Bombay. It was the first Bank established by the Muslims of the sub continent. It was established with a paid up capital of 2.5 million rupees. At an early stage, there were only 12 branches. HBL established operations in Pakistan in 1947 and shifted its head office to Karachi. The first international branch of Habib Bank was established in Colombo in 1951 and Habib Bank Plaza was built in 1972. With a domestic market share of over 40%, HBL was nationalized in 1974 and it continued to do minate the commercial banking sector with a major market share in inward foreign remittances (55%) and


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loans to small industries, traders and farmers. International operations were expanded to include the Singapore, Belgium, USA, Oman, Seychelles and Maldi ves and the Netherlands. It is one of the largest banks of Pakistan with 1468 branches inside country and 40 overseas branches (present in 25 countries) at different destinations around the world by the end of December, 2009. It internationally operates in countries including USA (new York), United Kingdom (London, Manchester, Birmingham), Oman, UAE, Hong kong, Singapore, Scotland (Glasgow), Belgium (Brussels), France (Paris), Lebanon (Beirut), Iran, Netherlands (Rotterdam), Turkey (Istanbul), Kenya, Mauri tius, Seychelles, Nigeria, Afghanistan, Bahrain, Srilanka , Sudan, Kuwait, Bangladesh, Egypt, Maldives, Indonesia and Australia. Currently HBL is having over 6 million customers. On 29 December 2003 Pakistan's Privatization Commission announced that the Government of Pakistan had formally granted the Aga Khan Fund for Economic Development (AKFED) rights to 51% of the shareholding in HBL, against an investment of PKR 22.409 billion (USD 389 million). On 26 February 2004, management control was handed over to Aga Khan Fund for Economic Development. The Board of Directors was reconstituted to have four AKFED nominees, including the Chairman and the President and three Government of Pakistan nominees.


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4.2 Nature of OrganizationHabib bank is a banking nature company providing all typs of banking facilties. It has been registered under banking ordinance 1984 with the limited liability. It is the servecing organization providing services in Pakistan and also in 22 forign countries.

4.3 Business volumeHabib Bank Ltd. has announced strong interim unconsolidated financial statements for the nine months period ended September 30, 2010. The Bank achieved a profit before tax of PKR 18.16 billion for the nine months period ended 30th September 2010, reflecting an increase of PKR 1.59 billion and growth of 9.60% over the corresponding period of last year. Net mark -up income increased by PKR 2.47 billion mainly due to improvement of deposit mix and consequently cost of funds. Non Fund income of the Bank has contributed significantly with a growth of PKR 0.55 billion (excluding capital gain) which is 7.73% higher. Likewise the post tax profit increased by 6.81% to PKR 11.29 billion. Basic and diluted earnings per share were PKR 11.27 agains t PKR 10.55 for the same period a year ago. Net cash flows from operating activities were PKR 7,398,296,000 against PKR 80,992,395,000 for the same period a year ago. Fixed capital expenses were PKR 635,015,000 against PKR 1,178,848,000 for the same period a year ago. For the quarter, profit before tax was PKR 6.1 billion against PKR 6.15 billion for the same period a year ago. Profit


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after tax was PKR 3.9 billion or PKR 3.86 per basic and diluted share against PKR billion or PKR 4.01 per basic and dil uted share for the same period a year 4.01 ago. For 2009, Habib Bank Limited posted profit after tax of Rs 13.4 billion, a 23% increase from 2008 PAT which was Rs 10.86 billion. Although pretax profit witness a 26.3% increase over the preceding year which was a chieved via aggressively controlling cost of funds and implementing effective operating cost management. The groups worth also grew by 27.2% to Rs 84 billion, which was Rs 66 billion in 2008. Overall deposits showed an increase of 14% from being Rs 597 bil lion in 2008 to Rs 683 billion in 2009.

Although much sharp measures were taken to alleviate losses and costs, the result of all the efficiency yielded a market share of 13.44% as opposed to 13.35% in 2008 . HBL s interest earned for 2009 was 20% greater than that of 2008 and interest expensed was 26% greater. Though, the net interest income for the year ended being Rs 42. 6 billion, a 16% increase from Rs 36 billion in 2008. HBL interest earned after provision was Rs 33.5 billion, 22% higher than 2008. What was interesting to note was that total provision for the year 2009 was actually 1% less than 2008. Only provision against non -performing loans and advances saw a 22% increase whereas provision against diminution in the value of investments exponentially dropped 87 percent, helping interest income grow substantially. Non-interest income did not see any skyrocketing changes, a mere 1% decrease was witnessed resulting in total interest/non -interest income growth of 15%, Rs 44.7 billion (2009). Interest ex pense on the other hand grew by 6% to Rs 23.3 billion leaving Profit before Tax at Rs 21.3 billion, a 26.3% increase from 2008.


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4.4 Rewards and honorsHBL has won many national and international awards it wins almost every year any best prize on national or international level. 4.4.1 Rewards: 2010 y HBL has won Best Emerging Market Bank award in Pakistan 2009 y 'The Best Emerging Market Bank in Pakistan' y HBL among Top 500 Global Financial Brands 2008 y 'Best Bank In Pakistan' y 'Most Innovative Global Trade Finance' y 'Buzziest Brands'


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4.4.2 Success Stories: y HBL wins two Global Finance Awards y HBL wins Best Emerging Market Banks award in Pakistan for 2010 y HBL receives 3 Global Finance Awards y HBL - 'The Best Emerging Market Bank in Pakistan' y HBL applies to SBP for permission to commence due diligence of RBS Pakistan y HBL among Top 500 Global Financial Brands y 2008 HBL - 'Most innovative Global Trade Finance' award y 2008 - 'Best bank In Pakistan' Award y 2008 HBL Milestones - 'Buzziest Brands' Awards


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4.5 Product and Service linesHabib Bank offers a variety of Products and Services lines to its customer it offers different types of services for the different customers e.g. there are different types of services for business and individuals. It offers the following services to its customers: 1. Zarai Banking 2. Islamic Banking 3. Retail Banking 4. Commercial Banking 5. Corporate Banking 6. General Utility Service 7. Agency services

4.5.1 Deposit AccountsThe main function of HBL is to accept and receive surplus money from the people, which they willingly deposit with the Bank. Like all other Banks, HBL also ta ke incitation to attract as more depositors as it can. They offer different types of deposit schemes to its customers which includes the following types. These schemes are as follow . 4.5.1.1 Accounts Current

Make unlimited transactions while maintaining a low minimum balance every month. HBL is offering three types of accounts in current ac count category. Their detail is as under . 1. HBL Business Value Account 2. Current Account 3. Basic Banking Account (BBA)


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4.5.1.2 HBL Account

Business

Value

y Unique transactional account for Businessmen y Up to 5.35%* profit per annum y Profit calculated daily, paid every quarter y Minimum balance of Rs. 20,000 HBL Debit Card and Inter Branch Transaction System (IBTS) facilities Up to 10 Bankers Cheques free (at minimum balance of Rs. 500,000) Funds transfer to any bank through HBL Phone Banking 4.5.1.3 Account Current

y Minimum balance of Rs. 5,000 y Unlimited transactions y Non-profit bearing y HBL Debit Card and Inter Branch Transaction System (IBTS) facilities y Funds transfer to any bank through HBL Phone Banking

4.5.1.4 Basic Banking Account (BB A) y Can be opened with only Rs. 1,000 y No minimum balance requirement y Up to 2 withdrawals and 2 deposit transactions free every month y Unlimited withdrawals through HBL Debit Card y Non-profit bearing


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4.5.1.5 Savings accounts It avails the flexibility of making transactions while earning profit on daily/ monthly basis. HBL is offering five types of accounts in savings account category. Their detail and name is as follows: 1. HBL ValueAccount 2. PLSSavingsAccount 3. Remittance Munafa plus Saving Account 4. Daily MunafaAccount 5. Daily ProgressiveAccount

4.5.1.6 Account

HBL

Value

y 7.19%* profit per annum y Profit calculated monthly, paid every quarter y Deposit ranges from Rs. 10,000 to Rs. 1,000,000 y Two withdrawals free every month

4.5.1.7 Account

PLS-Savings

y 5.06% profit per annum y Profit paid biannually y HBL Debit Card and Inter Branch Transaction System (IBTS) facilities y Funds transfer to any bank through HBL Phone Banking y Minimum balance of Rs. 20,000 y Unlimited transactions


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4.5.1.8 Remittance Account

Munafa

Plus

Savings

y Special account for receiving foreign remittances y 5.12%* profit per annum y Profit paid every month y Minimum balance of Rs. 20,000 4.5.1.9 Account Daily Munafa

y Profit calculated daily, paid every month y Up to 8.84% profit per annum* y HBL Debit Card and Inter Branch Transaction System (IBTS) facilit ies y Funds transfer to any bank through HBL Phone Banking y Minimum balance of Rs. 20,000

4.5.1.10 Daily Progressive Account y Unique transactional account for Institutions y Profit calculated daily, paid every month y Up to 11.57% profit per annum y Inter Branch Transaction System (IBTS) facility y Funds transfer to any bank through HBL Phone Banking y Minimum balance of Rs. 20,000


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4.5.2 HBL individual Loans:With the increase in cost of living, it is becoming increasingly difficult to make expensive purchases or meet unexpected expenses. HBL is helping customer to finance them with Habib Bank personal Loans (old name flexi loan). Customer also can avail a personal loan of up to SIX TIMES of his net take-home salary subject to a maximum of Rs.300,000/- were provided he work for an organization approved by Habib Bank Limited.

4.5.2.1 Characteristics y Flexible tenure: 12, 24, 36, 48 or 60 months y No processing fee y Repayment through easy and affordable monthly installments from salary is majo r feature of it. y Repayment through easy, affordable monthly installments y You determine the need and we help you finance y Option of add up replacement for current customers. y No salary limit for current customers. y 23% or 21% rate for existing users instead of 25%


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4.5.4 HBL Zarai banking:HBL Zarai Banking facilities are spread across the country and provide financing through more than 800 of their branches. HBLs presence in all agriculture belts of the country ensureseasy access to farmers in rural areas. HBL Zarai Banking provides loans to small -scale land owning farmers as well as large institutionalized and allian ce based finance, enhancing agricultural harvest and, in turn, economic output of the country . 4.5.4.1 Products HBL Zarai Banking enables farmers to invest in premier quality seeds, fertilizers, pesticides, agricultural implements and non-farm setups through its various product programs IG (2.4) .

4.5.4.1.1 Inputs

Crop

Crop specific finance for purchase of Agriculture inputs such as seed, fertilizer, pesticide and other related inputs is given. 4.5.4.1.2 Implements arm

Finance is available for purchase of farm implements & machinery like combined harvester, sprayers, ploughs, tube wells and other crop -related tools/implements.


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4.5.4.1.3 Vehicles

Tractors/Agricultural

Finance is available to individual farmers, self -employed tractor operators, providing theoption to select vehicles from a range of different manufacturers. 4.5.4.1.4 Livestock Finance is available for feed, medicines, raw material, raising charges and other related activities. 4.5.4.1.5 Poultry Finance available for all poultry related activities including poultry farm construction/equipment, hatchery plant & machinery, poultry feed, poultry medicines, composite feed production, poultry processing and other related activities. 4.5.4.1.6 ish arming Finance is available for inland fish f arms as well as deep-sea fishing. It includes procurement of boats, fish locating equipment, nets & ropes, ice maker, fish farm water solution, hatchery construction/equipment, purchase of medicines / feed and other related activities.

4.5.4.1.7 Lending

Group

Joint finance is facility for a group of farmers with small land holdings for working capital requirement.


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4.5.5 Lockers:Lockers are available in many branches of the HBL in different sizes like small, medium and large; some branches also have extra large lockers. 4.5.5.1 lockers Eligibility for using

Only the persons who have account in HBL can avail the facility of lockers. The annual rent will be directly debited from t heir respected accounts of customers at the start of the year.

4.6 PEST analysisPEST analysis PEST analysis A PEST analysis is an investigation of the important factors that are changing which influence a business from the outside. PEST stands for: Political changes e.g. a change in government rules, or a change in government policies. Economic changes Relate to changes in the economy of country such as rises in living standards or the general level of demand rises or falls in interest rates. Social changes Relate to changes in wider society such as changes in lifestyles e.g. many women are going out to work, changes in tastes and buying patterns. Technological changes Relate to the application of latest inventions and ideas such as the development of the Internet and websites used as business tools. 4.6.1 Political factors y Political instability in Pakistan has very bad influence on HBL business. y Nationalization and Privatization has bad effect on HBL business. y HBL has to follow the rules of internatio nal trade and international financial institution s


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4.6.2 Economic factors y High inflation rate in Pakistan has bad effect on HBL business. y High interest rate discourages the entrepreneur to get loans. y Low economic growth y Fluctuations in exchange rate has increased the interest rate. 4.6.3 environment Social

y Social factors are favourable for HBL y Due to increase in population HBL also increasing its business 4.6.4 Technological factors y HBL is using latest technology to remain in competition y Research is conducted continuously y Computer technology has been adopted by HBL

4.7 Contribution of organization towards economic development of PakistanThe fast growth and increase in number of customer, which HBL achieve, present it undoubtedly the most efficient and effective in banking sector in Pakistan, and in very less margin of time it has become one of the best banks in Pakistan. Habib Bank Limited is the leading bank in Pakistan. Its head-quartered in Habib Bank Plaza, Karachi, Pakistan. The bank has a network of over 1468 branches in Pakistan and 40 branches worldwide. It has a great domestic market share of over 40%. It continues to dominate the commercial banking sector with a major market share in inward foreign remittances (55%) and loans to small indu stries, traders and farmers. Habib Bank provides the basic range of banking services to its customers, to include Commercial, Corporate, and Retail Banking, Treasury, and Islamic Banking.


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Role of the Habib Bank Limited is as follows: y Honest and ethical con duct, including ethical handling of actual or apparent conflicts of interest between personal and professional relationship. y Always adopting modern banking policies in order to fulfill needs and demands of its customers. y To help in development of the count ry. To provide solutions for multiple requirements of clients of diverse financial nature. y To manage with the changing trends of the modern day financial market. y Always wants to perform well and to serve its customers at best level. y To be a diversified bank by offering all basic consumer services along with specialized services. y To provide employment opportunities to people s of Pakistan. y The collections of utility bills as almost all the banks in Pakistan are performing this task. y HBL is one of the leading institutions who is promoting sports in Pakistan. y HBL is also playing a major role in giving small, medium and long terms loans to th e general public. y HBL is also providing employment opportunities in all over country to the young generation . y HBL is also providing Hajj related services to the general pub lic.


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5 Organizational structureFormal and informal policies and rules, within which an organization arranges its lines of authority and communications, and allocates rights and duties. Organizational structure determines the manner and extent to which roles, power, and responsibilities are delegated, controlled, and how information flows between levels of management. This structure depends entirely on the organization's objective s and the strategy which they have chosen to achieve them. 5.1 Organizational structure of HBL: At present the Bank operates through one central and 23 Regional Offices and 1439 branches, all over Pakistan. The president and Executives Committees look after the affairs of the Bank. Each Regional Head Quarter is headed by a Chief Executive and assisted by General Manager Operations and General Manager Support s the Services. The Regional Head Quarter s control the branches in their areas. Overseas operations consist of 66 main branches, two affiliates, two representative offices . President, from Head Office at Karachi c ontrols the officers of the HBL with the help of the senior management in Karachi.


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5.1.1 chart

Hierarchy

Hierarchy chart defines line of authority and its heads of departments. Who answer to whom? It specifies the duties and responsibilities.Chairma n President Board of directors S Ps Internationa lOperations S P f inance, Audit & A dministration Regional Executives Chief

C hairman: CEO:

President &

Mr.Sultan Ali Allana Mahmood

Mr. Zakir


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B oard Directors:

of

Mr.Sajid Zahid Malik

Mr.Mushtaq

Mr.Ahmed Jawad Mustafa

Mr.Sikandar

Mr.Moez Jamal


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5.1.2 Board committeesAudit committee: Mr. Moez Ahamed Chairman Mr. Sajid Member

jamal Zahid

Mr. Ahmed Jawad Member Human Resource Committee: Mr. Sultan Ali Allana Chairman Mr. R. Zakir Mahmood Member Mr. Member R isk Committee: Sajid Management Zahid

Mr. Sultan Ali Allana Chairman Mr. R. Zakir Mahmood Member Mr. Mushtaq Malik Member C hief inancial Officer: Mr. Ayaz Ahmed C ompany Secretary: Ms. Nausheen Ahmad


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Legal Advisor: Mehmood Yousuf Mandviwalla Bar-atlaw Auditors : KPMG Taseer Hadi & Co. Chartered Accountants

5.1.3 Number of employees HBL is one of the largest banks in Pakistan. It has more than 1400 countrywide branches and also running in abroad. According to a survey on HBL there are approximately 17850 employees working in HBL offices.

5.1.4 Main offices: HBL has a largest network of branches in Pakistan. It has1439 branches in 25 countries. It 29 regional offices but its main office is in Habib Bank Plaza Karachi.


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HeadOffic e HabibBankPlaz a I.I.Chundriga r Road Karachi75650, Pakistan . Phone : 0213241800 0 (50lines ) Fax:0213921751 1

RegisteredOffice 4th Floor, Habib BankTowe r JinnahAvenu e Islamabad,Pakista n. Phone:051287220 3 & 0512821183 Fax: 0512872205

HB L Karachi

plaza

at

The branches pakisatan

of

HBL

over


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5.2 Comments on organizational structureThe main purpose of organizational structure is to help in creating an environment for human performance. It is just, a management tool and not an end in its own. Even though, the structure must define the task to be done, the rules and regulations so established should also be designed in the light of abilities and motivation of the human recourse available. After analyzing the organizational structure of HBL we can say that following elements are present in its structure:

5.2.1 Centralized Decision Making: By looking at the organizational structure of HBL would be found that the structure at HBL is a critical one. All the decisions are made at the top management level and the subordinates have must obey these decisions. This trend in the decision making shows a pattern of rigidity in structure of this Bank. 5.2.2 Downward Communication Communication is the process by which information is exchanged and understood by two or more people, usually with the interest to motivate or influence the behavior of others in the organization. Downward communication is the message or information sent from top management to subordinates in a downward direction in any organization. Managers can communicate downward through speeches, massages in company publications, information leaflets, tucked into pay envelops material on bulletin boards, policy and procedure mandates. The same pattern is followed in this organization. No doubt it is a very traditional approach but it can create problems because it ignores the receiver of the communication because the issuer of policies and procedures does not ensure communications effect. In reality may the messages communicated downward are not understood compeletly .


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5.2.3 Delegation Delegation is the process, which is used by managers to transfer the authority and responsibility to position below in the hierarchy. Most organizations today prefer managers to delegate authority to the lowest possible level to provide maximum flexibility to meet customer needs and adapts to the environment. But in this Organization no such system prevails the managers try to keep as much of the authority as they can and if some authority is delegated it is sure that it will be misused

5.2.4 Authority Responsibility

and

The chain of command illustrates the authority structure of HBL. Authority is the formal right of the manger to make decisions, issues orders and allocates resources to achieve organizational desired outcomes. By analyzing the chain of command of Habib bank, one can come to the conclusion that, as there is scalar pattern followed at the organizational setup of HBL therefore it is implied that everyone in his position knows that what is ones authority and what is the responsibility and the authority it allocated. 5.2.5 Chain of Command The chain of command is an unbroken line of authority that links all persons in an organization and shows who reports to whom. By analyzing the organizational structure it can be found that there is a scalar principle followed with in the Bank because each and every person knows to whom can report. The authority and responsibility for different tasks andduties are different, as well as every one knows the successive levels of management all theway to the top.


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Part-II 6. work Interneesst

During my study I never worked practically in any organization. It was my 1 experience to work in HBL as internee. It was totally different from bookish knowledge. I worked hard and apply my whole bookish knowledge. I did my internship in HBL furniture market branch Gujrat. 6.1 Introduction of Branch I have done my internship in HBL furniture market branch. This branch was established on 15 December 2008. It is a online branch. Furniture market is an attractive place in Gujrat therefore HBL find an opportunity to open the bra nch. There is only one bank which is doing business in furniture market which is HBL. Total number of Accounts in furniture market is 585 and details of these accounts are as follows : Current Account HBL FreedomAccount 85 HBL ValueAccount 76 PLS- Saving Account 133 HBL 56 MunafaAccount 23 5


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6.1.1 Details of SupervisorsIn HBL furniture market branch I work under four supervisors: Mr.C houdhary Asim (Branch Manager) He is the Head of loan and advance department, and I get complete knowledge of loan policies of HBL from him. Mr.Usman Asrar (Operational Manager) He is the head of Clearing and remittances department, and he gave me the knowledge about the clearing a nd remittances activities of bank. Mr.K hizar Hayat He is the head of cash department. Mr.Aqeel Imran He is the head of Account opening section of bank.


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6.2 Weekly timetables of InternshipAs everybody knows that "Knowledge without practice is sterile "In order to give vent to this idea an Internship program of six to eight weeks has been arranged in different esteemed organizations during MBA. In this regard I start my internship at HBL. During this period I got a chance to work and worked in following departments of the bank: y Clearing department y Credit department y Cash department y Accounts opening y Remittances department


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6.2.1 1

st

I spend my week in account opening 1 department. Date Activities I got introduction all of the supervisors and I learnt rules and regulations of the branch. nd day I worked under the supervision of Mr. Aqeel Imran the 2 head of account opening department. What are the requirements for accounts opening. I learnt how to fill the account opening form of different typs of stamps. I worked for facilitating the customer I filled their cheques forms. I learnt how to record the cheque book issuance on manual registers.

week activities: st

Supervisor :

Mr. Imran

Aqeel

Signature :


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6.2.2 2

nd

I worked in cash and deposit department Date Activities I got knowledge how many types of accounts offering that branch. I got knowledge about the specification of each account how that account is beneficial for customers I filled the deposit slips. I learnt about the stamps which are used for deposit slips . I learnt how the accounts are updated on computer.

week activities:

Supervisor :

Mr. Hayat

Hizar

Signature :


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6.2.3 3

rd

3 rd week I worked with the cash officer Mr. Hizar Hayat in cash department. activitie s I learnt what are the basic rules and regulations of this department . I learnt about cash receipts and cash payments and about opening balance and closing balance. I learnt how to posted cash transactions on computer and checking the cash vouchers. I learnt how to collect the utility bills and what stamps are used. I learnt how to post the utility bills on computes software.

week activities:

Supervisor :

Mr. Hayat

Hizar

Signature :


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6.2.4 4

th

In th week I worked in clearing department under the Supervion of Mr. 4 Usman. Date Activities I learnt the basic rules of clearing and about the stamps which are used. I learnt the difference between local clearing and intercity clearing. And which are vouchers used for both. I learnt how a cheque is not accepted and what are the conditions which are necessary to fulfill for clearing a checque. I learnt how the cheques are send to the next branch by NIFT and receive by the NIFT I know how OBC is different from clearing.

week activities

Supervisor :

Mr. Israr

Usman

Signature :


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6.2.5 5

th

I spend my week in remittances 4 department. Date activities I learnt about filling the online fund transfer forms and stamps which are used. I learnt about online fund transfer for both who are account holder and who are not. I learnt about the money which is transferred from outside the country in our country. I came to know about the basic purposes of demand draft and T.T and how these are difference to each others . I learnt the filling the demand draft form and issue the DD to customers.

week activities th

Supervisor :

Mr. Israr

Usman

Signature :


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6.2.6 6

th

In th week of my internship I worked in Loans and advances 6 department. Date Activities I learned the different types of advances which that branch is offering and requirements for advances. I learnt about the securities which are necessary for long term loans and percentage of security against the loan. I learnt the whole procedure of advancing and about forms which have to fill for these purpose. I learnt about running finance overdraft etc. I got knowledge about student loans and other citizen loans and zarai loans etc

week activities:

Supervisor :

Mr. Choudry

Asim

Signature :


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6.2.7 7

th

In my th week of internship I worked in customer 7 relations. In this week I worked only communicating the customers and make communication skills strong. Date Activities I learnt about the types of customers and specifications of the different regular customers. I learnt about relationship and communication with the customers. I learnt how a potential customer can be make a regular customer. I learnt about the registers in which record of customers has been maintained how these registers are updated. I worked to communicate the customers whole day

week activities

my

Supervisor :

Mr. Choudry

Asim

Signature :


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6.2.8 8

th

I spend my last week in rehearsal of all the activities which I learnt during my internship . Date Activities I worked in cash and deposit department I worked in clearing department. I worked in remittances department. I worked in accounts opening department. It was the last day of internship in that branch. There was a small party in the honor of internees to completing the work as internship.

week activities

Supervisor :

Signature :


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6.3 Departments worked:

in

which

I

1. Accounts opening department 2. Cash and deposit department Remittances 3. department Clearing 4. department 5. Loans and advances department 6.3.1 Accounts opening department Account opening is an agreement in which customer offers his funds and bank accepts these funds, therefore the nature of relation between a banker and customer is of a contractual one and all the conditions applicable to this contract act are also applicable. In this department first of all dealing with potential customers is conducted. Here the rules and regulations and benefits of the specific accounts are told to the customers. In this department following jobs are done:

y Accounts opening forms are filled. y Requirements for accounts are collected and saved. y A record is maintained in manual registers. y Specimen of signature is saved for security purposes. y Chequebook is issued and record is maintained. y Customers are facilitated. The cheques of customers are filled. y Benefits of different accounts are told to the customers. The branch in which I worked offers the following accounts: y HBL account y HBL account y HBL account value freedom munafa


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y Current account y PLS- saving account

6.3.2 Cash and deposit department:Cash department is very sensitive and risky part of the bank. Very causations and competent personnel are needed for this Job. HBL has really such a diligent staff with appreciable competencies and will to do work. Main function of cash department is to deal with cash payment and cash receipts. 6.3.2.1 Cash procedure: deposit

The customer fills the pay slip. The cashier receives the pay slip and cash. He counts the cash and makes the detail of the notes at the back of the pay slip. Then he compares the detail with amount written on slip and signs the pay Slip. Then he credits the entries in the computer by serial No, account type, Account number and amount. Puts the stamp of the cash Received on the payment slip. The first portion is for bank record while other one is gi ven to the customer. 6.3.2.2 Cash procedure: payments

When a customer comes to withdraw a certain amount from his account, he brings a Cheque along with him. In this case the following steps are taken. The cashier receives the cheque and checks it whether it is postdated or predated. Cheque can be cashed within six months. A predated cheque cannot be cashed. He takes two signatures at the back of the cheque from the bearer. He gives the cheque for posting at the computer. The computer checks out whether the re is balance in the account or not. Other instructions are also received e.g. blocked, frozen, Etc. the posting is done in the computer and the cheque is stamped posted with the serial number and date. He gives the cash to bearer and the respected account is debited.


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This is the department in which online funds are transferred DDs are issued and the money which comes from abroad is recorded. This department maintains the records of online funds transfers which have been made by the account holder and which are not account holders. How many rupees commission is deducted from the customers account or how much commission is charged to the person who is not customer of HBL. All these activities are undertaken in this departm ent. 6.3.3.1 Procedure transfer: of Online fund

6.3.3 department:

Remittances

Another function of the cash department is of online transfer of funds. Customer has given filled remittances form with cash or without cash (from account transfer) to the cashier in cash department who will then credits the beneficiary account. 6.3.3.2 Procedure of issuance of Demand Draft (DD ): DD is issued in favor of the receiver of the money on the behalf of sender to a specific bank. A DD form is filled and there is a place for the signature of two witnesses on the DD form. And those witnesses have a code on codebook of HBL. It makes the secrecy of DD. Bank stamps are used to identify the branch which is issuing the DD.


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6.3.4 Loans and Advances Department:The function of loans and Advances department is to lend money in the form of clean advances, against promissory notes, as well as secured advances against tangible and marketable securities. The bankers prefer such securities that do not run the risk of general depreciation due to market fluctuations. Common Securities for the bankers advances are as under: y Guarantees y Mortgage y Promissory notes 6.3.4.1 Types of Advances which were offered by the branch in which I worked: Loans to the farmers with holding up to 25 acres for meeting their short terms, medium and long terms Agricultural production requirements, such as: y Agricultural inputs y Tube wells y Live Stock Framing 6.3.4.2 R UN NING INANC E (Overdraft): Running finance (old name overdrafts) are advances, which are generally, given to meet temporary requirements of the customers. A good customer use the banks running finance limit as a mean of protecting his credit in the market and as a line of security defense to meet his commitments.


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6.3.4.3 DEMAND INANCE (Ordinary Loan): Demand Finances are those advances which are allowed in lump sum for a fixed period and are repayable lump sum or gradually in installments.

6.3.5 Clearing Department:In this bank the cheques which are collected relates to other banks for deposit these cheques are sent in that bank branch with which those relates. This all work is done by the NIFT. NIFT takes charges for this. Charges to the NIFT are given by the Head office annually or semi annually. Following are the main functions of clearing department: 1. To collect amounts of cheques drawn on members, sub-members of the local clearing house, sent for collection by those Habib Bank Limited, branches which are not represented at the local clear ing area. 2. To arrange the payment of cheque drawn on the branch and given for collection to any other branch of Habib Bank of Pakistan or any other members, or sub members of the local clearing area. 3. Receiving cheques which are related to the branch and if there is not enough amount or that cheque dont fulfill the requirements send that cheque back. 6.3.5.1 Procedure of cheque clearing: The cheques from the customers are collected with filling of deposit slip. If the cheque is local or out of local are a different forms are filled and different stamps are used then these cheques are hand over to NIFT. Now it is the duty of NIFT to clear the cheque the stamp which is used for clearing the cheque used the next date.


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7. Summary of learning:It was my first experience of working in any organization. I choose HBL for my internship it is the most reputable organization in Pakistan. So come to the point I learnt so much and enjoyed the working in HBL. I improve my communication skills while working in customer relation department. In my internship I came to how the bookish knowledge can be applied in practical field. It was chance for me to learn. For my learning purpose I did my internship of eight weeks instead of six weeks. 7.1 Skills and qualifications which I le arned during internship: During my internship I learned many skills and qualification which can help me in my future life. I think internship is not only necessary for business students it is also necessary for all students which are studying in other sciences. During internship you can check the application of knowledge you are getting. I think I learned the following skills and qualifications from internship. 1. I got experience of working in banking sector. 2. I got experience of working in corporate worki ng environment. 3. I got knowledge about clearing department, remittances department, and loans department . 4. I got knowledge about different types of accounts and account opening forms; I got knowledge about cash receipts and cash payments. 5. I improve my communication skills while working in customer dealing department . 6. I learned the habit of working for long hours. 7. I got experience of software used by HBL. How to operate it? The name of software is MISYS. 8. I built my confidence level through internship. 9. I learned the sense of responsibility from interenship. 10. This internship help me to know about the behavior of other people e. g customers . 11. This help me to choose my area of interest in future studies and working.


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12. I came to know about the work place environment thr ough internship. how to behave as an employee of any 13. I leant organization. 14. I learnt the ethics and values from my supervisors. 15. I learnt the latest IT software related to bank. 7.2 Responsibilities I have taken during internship: During my internship in HBL furniture market Gujrat branch I have been given many types of responsibilities which I have done very carefully. Many tasks were given me alone to do. I worked hard to do them. Through my internship I came to know about the true meanings of responsibilit ies. From the responsibilities given to me I learned how to work under the supervision of any person. Following are some responsibilities which were given to me during internship. y I filled the account opening forms in account opening department. y Vouchers were given to me for tally with to records updated. y I collected utility bills and posted them. y I was given chance to communicating the customer in customer relation department . y Online fund transfer form DD issuance forms were given to me for fulfill. y I maintain the records of customers in manual registers. y I was given chances to use the HBL software. y I posted the utility bills on that software. y I filled the deposit slips and different types of vouchers. y I was given a task to stamping the clearing cheques . y I was given a task to counting the currency notes of Rs. 5 and Rs. 10.


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7.3 How internship will influence my future career planes: Working for eight weeks in HBL furniture market branch as an interne e was very informative experience for me. During the time I learnt many new things which are surely going to help me in my future professional career. It was a good experience for me to observe and to be the part of practi cal working of a reputable organization like HBL. During the internship I got a chance to understand general consumers behavior and his needs and wants related to banking services and products. It will help me in future for getting a job as an experience. Through internship I came to know that bookish knowledge is not enough for a bright future we should get experience or learn the application of our classroom knowledge. It will help me as customer of bank. Through my internship I got habit of working for long hours which will definitely help me in future. Working as an internee in custom er relation department I improved my communication skills which will help me in society. I got a habit of casual dressing from internship. I learnt how to behave as a employee in any organization which will help me in that organization in which I will work in future. I got a lot of knowledge from internship which will definitely help me in future. I got knowledge about the working in any bank so it will help me choosing the job in bank is better or not. I learnt the ethics from internship which will help me in future life. 7.4 Internship activity and classroom knowledge: By working in any organization I came to know that the practical working is totally different from the classroom knowledge. In classroom we have been taught only the previous searches and knowledge but in practically field it is there is lot of competition you would have to run fast to reach your destination. There was application of accounting rules of Dr and Cr which was same like book. But other things I started to learn from zero. The benefit of classroom study is that after getting training in any organization in any field you people be able to apply the bookish knowledge. From the start we cant do every thing efficiently. From internship I came to know that only


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bookish knowledge or classroom study is not enough for any job experience is most necessary thing which can be get only by practical. So there should be the practical of classroom study in the institution. Classroom study is a base for a person to making the decisions because it has been merged in mind and become a part of our mind. It help us in any phenomena in which we are working.

8. Conclusion:Any thing is not perfect in this world. There are some faults in every thing and there are some good points of every thing. HBL is good reputable organization. Their working environment is very good looking and they are giving many services to the customers. HBL is enjoying a growing market share due to this it has received a award for emerging markets in Pakistan. The people who prefer the qualitative approach they use the HBL. In this world of competition there are many private banks HBL has its own place. The main problem HBL is that there are many hidden bank charges on each account and transactions. For example on the same day cheque clearing it receives 650 rupees. It deducts Rs. 5 per instrument of chequebook. It receives 350 rupees from online fund transfer from those persons who are not accountholder of HBL. If they give proper attention on each and every account holder HBL can become the powerful bank of Pakistan. 8.1 General observations about the sector: The banking business is very profitable b usiness. The mark up of different banks is very high. In Pakistan there is lot of chance of corruption in this sector. Specially in public sector banks every day there is scandal of banking sector. Job in this sector is very good but there is a problem of timings no doubt there is a good salary package for employees in this sector but the working for long hours is not favor of employees. There is a social life of every person but the people working in banks forget there social lives and work for long hours. Due to less job opportunities in Pakistan people are craze for working in banks.


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8.2 SWOT analysis SWOT analysis is knowing about the core values, weaknesses, opportunities and threats of other companies in that sectors. After the detail study of H BL I come to know about strength, weakness, opportunities and threats of HBL which is given below. 8.2.1 STRENGTHS Strength can be defined as an area where a company is best at doing something or a feature that puts the company at an advantage in comparis on to its competitors. HBL enjoys the following strengths: y HABIB BANK is a well-established bank enjoying long history of over 65 years of experience and profitable operation. y HBL is the largest private bank in Pakistan now and people trust is very high. y It has the largest branch network among private banks of Pakistan. y HBL has been very effective in controlling costs as it successfully restructured itself after its privatization. During this process more than 1,600 employees were relieved under a golden handshake scheme and 110 branches were closed. y Excellent branches appearance gives an edge to HBL over other banks. The branches are well furnished even in less developed areas where other banks branches give a poor view. y HBL has the ability to bring innovative products and services like personalized service, electronic funds Transfer, sophisticated financial products such as electronic banking, auto -teller machines and evening banking. y The Banks Rupee Traveler Cheques have been market leaders for the past six years . y HBLs car to car financing scheme is unique in auto loan segment. y HBL is an internationally recognized name in banking services and products. y HBL has forged strategic alliances with international banks for expanding its network further, both locally and internationally.


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8.2.2 WEAKNESSES: A weakness is defined as an area in an organization where the organization is not as good at doing something as its competitors or a thing which an organization lacks thus putting the organization at disadvantage in comparison to its competitors. Based on the above definition, HBL has the following weaknesses. y Lack of communication between bank and customers about terms and condition of products and services. Like centralization of cheque book issuing process. y Employees at branch level are not properly motivated to work by heart. They take the all routine activities as a boring job. y Most of the employees lack managerial training as they are not properly educated. Due to seniority, they have moved up on the hierarchy line to GradeI, II or III positions having hardly bachelor degrees. This type of senior staff cannot apply the modern and innovative techniques of management in decision making . y Though HBL is second largest bank in Pakistan, yet the fact remains that it is not market leader as NBP. Its total assets are always less than NBP total assets. y Now as it is a privatize bank that is why governament support to HBL decreased as it was in past


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8.2.3 OPPORTUNITIES: An opportunity can be defined as a change in external environment which if properly exploited with the organizational strengths will result in enhanced sales, market share, or income. Using its strengths, HBL can avail the foll owing opportunities. Opportunities require explanation therefore I have used headings instead of arrows y EBanking

Generally speaking, three factors, quickness, easiness and cheapness have become the catchwords for the competitiveness and usefulness of all the business operations. Particularly it is commonplace today to say that banking is undergoing a radical transformation. The symptoms are new products, new players, new channels etc. This transformation is taking place across all sectors of the banking industry. That is why Habib bank urgently needs to improve their ability, to think strategically about IT investments. Only those banks that use their technology resources effectively have the opportunity to secure real competitive advantage in this fast -changing industry through real product or service differentiation. y Of late above KIBOR in loaning lower interest banks. High Rates Markup

markup rates have increased considerably. Present rates are 4% i.e. 16% appx. High markup rate has decreased the interest of people from rate banks. Habib bank can increase its income by offering loan at than other


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y

Online Banking

It is doing banking transactions through our home P.C. The banks that do business through net have Websites. The customer clicks into the Website and gets the history of the bank. Then he can demand the necessary application form through the net. He fills in the form and passes it on to the bank. The Online banking is fast gaining ground in Pakistan. Some software companies are also offering network-banking facilities. So Habib bank should focus heavily on providing online banking faculties to its customers. Currently it is doing the same. y Corporate (CBT) Banking Terminal

Large corporate customers can log into the bank's database and have a ccess to their accounts/transactions from their business houses. This facility has still not been started for customers in Pakistan. So HBL can focus on that.

y

Automatic (ATM)

Teller

Machine

This system is known as "Any Time Money" because it allows custom ers who have an ATM card to withdraw money at any time from the bank without interacting with human teller. Since the ATM machine can be installed anywhere like petrol bunks, markets, railway stations etc, and can well be linked to the main computer. It al lows customers to transact with the bank 24 hours a day and 365 days a year. They allow the customers to transfer money to and from accounts to view account information, to receive cash. It can also be used deposit cheques and into the accounts. to cash No bank in Pakistan is offering this service currently. So an opportunity exists for HBL to differentiat e.


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y

Rate return

of

The range and choice of products available & offered by the commercial banks is limited. Rates of Return / Profits on Deposits are so low and unattractive that very limited options are available to the depositors. They do not match the current rate of inflation. HBL differentiate and increase its deposit by offering attractive rate of return on deposits.

8.2.4 THREATS: y Threat can be defined as a change in external environment which if not met with proper strategies will result in loss of revenues, market share, or income. In the context of HBLs external environment, the following potential threats exist: y Other private commercial bank with sound profitability is also a threat to HBL e.g. UBL, ALFALAH, MCB etc. y The Rupee Travelers Cheque (RTC) sales volumes may be affected on account of regulatory restriction imposed by SBP on issuance of large value denomination s. y For the last of 2 to 3 years, Pakistan is facing economic and political instability which is a big threat. y Foreign banks are flourishing in field of consumer financing. y Increased regulations from State Bank of Pakistan may affect its business.


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9. RECOMENDATIONSAs we seen from the previous analysis of the financial statements I have realized that that Habib Bank is performing very well since its inception. It is quite difficult to give suggestion to improve the banking conditions Habib Bank Limited. As we know th at nothing is perfect, there is always a room for improvement, so I will recommend following suggestions for HBL: y Employees Training programs must be introduced on continuous basis so that Employees have understanding with the latest developments especially with the customers. y Bank should introduced incentive plans for employees on regular basis so that if employees may work whole heartedly for the welfare of their organization. While giving incentives qualification, work, experience, hard work and such other factors must be considered. y Mismanagement of resources must be avoided as much as possible as it decreases profit but also discourage hard worker and honest employees. y Fresh graduates must be recruited. As the combination of Experienced and fresh can produce better results and it will improve the efficiency of management. y Habib Bank is going towards mobile banking but the problem is that a common client has no idea of its usage due to lack of marketing. I think that a proper marketing p rogram must be launched for clients awareness. y Banks different schemes must be conveyed to the targeted customers so that to have a reasonable share in market. y Bank should help the society by providing interest free loans to the Talented Students. y Online Banking should be introduced in all the branches . y To motivate the employees their remuneration / sala ries should


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be made at par with top tier Banks. y Aggressive publicity campaign must be introduced through press and Electronic media for new products and s cheme by initiating vigorous marketing policy. y Bank should adopt such an induction plan that when a customer opens his account with the bank he should be supplied with a booklet which enables him to know the procedure of filing the cheques, pay-in-slip etc. It will save a lot of time of the bank staff afterward during the conduct of the account of that customer. y The attitude of the bankers with all of their customers is not the same; they pay more attention and good service to some of the customers and neglect a major portion of them. Some of the customers approach to the bank officials and get their work done before others; it is not a good practice. All the customers should be treated equally. y HBL should increase its communication with customers about the terms and conditions of its different products and services.


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10. References:I got help in preparation of this report from following books and websites:

10.1 Books : 1. HBL annual Reports 2. HBL corporate information

10.2 Websites : 1. www.hbl.co m 2. www.hblgtr.com.p k 3. www.hblebank.co m 4. www.hblasset.co m 5. www.habibbankltd.com/business rural.php

-customers-


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Waqas Report

Documents

Transcript of Waqas Report