Walgreens Area 83 InternsPresents:

“The One- Box Experience”

The A Team

What does “One – Box” mean to you?

Pharmacy

Front End

ECC

Presentation OverviewA. Pharmacy Experience

B. Driving Front End Sales

C. Live It!

Pharmacy Experience To achieve an optimal pharmacy experience for our patients and customers, we utilized:

• Senior Day • Front End Education• Employee Engagement • Outreach/ Detailing • Community Events• Senior Appreciation Week• Immunizations• Compounding

Pharmacy ExperienceSenior Days• Why Senior Day?• Driving Immunization• Driving Compounding

Pharmacy ExperienceFront End Education• Simple immunization fact sheets• 5 minute meetings

Pharmacy ExperienceEmployee Engagement

• Two Truths & A Lie

• Rx 5 Minute Meetings

• Potluck

• Themed Senior Days

Pharmacy ExperienceOutreach/Detailing

• Compounding letters

• Created Rx referral coupons

• Jax?

Pharmacy ExperienceCommunity Events

•Nationwide Health Care Event

Pharmacy ExperienceCommunity Events

• Kids Fest

Pharmacy ExperienceCommunity Events

• St. Augustine

Pharmacy ExperienceCommunity Events

• Judy’s Place

Pharmacy ExperienceSenior Appreciation Week

• Senior Appreciation Week Flyer

• Utilized Outreach Portal

Pharmacy ExperienceSenior Appreciation Week

• Events for the Week

• Let’s Play Jeopardy!

Pharmacy ExperienceNon – Flu Immunizations Results

• Senior Day

•Senior Appreciation Week

•Connect & Protect

Pharmacy ExperienceNon – Flu Immunizations Results

• Non – Flu Immunizations Results

Non – Flu Immunizations for June & July Pneumonia (Prevnar) 8

Tdap (Adacel and Boostrix) 14Hep A 2

Typhoid 5Zostavax 9Hep A/B 2

Meningitis 2Varicella 1

Total Shots (43)Total Revenue (Missing 6928 and 6385) $5747

Pharmacy ExperienceFlu Immunizations Results

•5 contracted clinics

•75 estimated shots for a total revenue of $1949.25

Pharmacy ExperienceCompounding

• (Talka bout compounding)

•Revenue/money making

Pharmacy Experience Revenue

• Non – Flu immunizations

• Flu Immunizations

• Compounding

Driving Front End Sales To achieve an optimal plan to drive front end sale for our patients and customers, we utilized:

• Rx Incentive Coupon Pilot• SWOT Analysis • OSA Improvement Plan• Employee Engagement • Customer Service

Driving Front End SalesRx Incentive Coupon Pilot

•One-Box

•Incentive Pilot

•Increase Waiters

•Increase Return to Stock Percentage Sold

•Improve Pharmacy Experience

Driving Front End SalesRx Incentive Coupon Pilot▪Incentive strategy

Driving Front End SalesRx Incentive Coupon Pilot▪Implementation ▪5 minute meetings▪Standard Operating Procedure

Driving Front End SalesRx Incentive Coupon Pilot▪Implementation ▪Employee Engagement

Driving Front End SalesRx Incentive Coupon Pilot Results

Driving Front End SalesRx Incentive Coupon Pilot Results

•Total Coupons Redeemed: 340

•Redemption Rate:

Driving Front End SalesRx Incentive Coupon Pilot Results

Driving Front End SalesRx Incentive Coupon Pilot Results

• Revenue:• Store 05024: $3,111.50• Store 05994: $3, 213.21• Store 09304: $1,314.10• Store 06928: $1,785.93

•Total Revenue: $9424.74

Driving Front End SalesRx Incentive Coupon Pilot Results

• Estimated District 604 Extrapolation (15 stores): $35,342.78

•Estimated Chain Wide Extrapolation (8,500 stores): $20,027,572.50

But Wait There is More………

Driving Front End SalesSWOT Analysis

•Report Analysis:• IMPROVE Scorecard• KPI’s• Operating Statement• Customer Scorecard• NPS Pharmacy Coach Report

Driving Front End SalesOSA Improvement

•Example Pictures

•Coaching

Driving Front End SalesEmployee Engagement

•Employee of the Week

•Patriotic Potluck

•Two Truths and One Lie

Driving Front End SalesExtraordinary Customer Care

•Coaching Cards Program

•Process Improvement

Live It! Here is what “living it” as a Walgreens summer intern looks like to us:

• Orlando Warehouse Tour• DM Walk• APS Walk• Flagship Store Visit• Retail Symposium

Live It!• Orlando Warehouse Tour

Live It!• District Manager Walk

Live It!• APS Walk

Live It!• Flagship Store Visit

Live It!• Retail Symposium

IMPACT!•Total Pharmacy Revenue:

•Total Front End Revenue:

•Total Live It: PRICELESS

$$$$$$$$$$

What We Learned

Thank you for your time!Any Questions?