WALEED AHMADAmman - Jordan

m: +962791318455e: waleed.nofal@gmail.com

Sales - Project Coordinator-Manager, Risk Manager PROFILE Accomplished Coordination, Customization, and Account Management (Technical and Solutions),

offering 12 years of solid experience across top global mobile phone manufacturers and telecom operators. 

Global mobile phone manufacturers include Sony Ericsson, i-mate and other companies. Specialties Project Coordination and management, Pre/Post Launch Issue Management, Product

Lifecycle Management, Product Customization, Quality Control, Planning & Execution and System Administration.

CAREER GRAPHFREELANCER, DUBAI, UAE, Project Coordinator, Jan. 15th 2013 – Jul 2014Mobile Architect, New York City, NY, USA IPNetZone Communications, August 10th 2012 – SONY ERICSSON MOBILE COMMUNICATIONS AB DUBAI, Account Customization Manager, Management, Jul 2006 -Jun 2009I-MATE, CARRIER DEVICES, DUBAI, Technology, Jul 2003 - Mar 2006SUPERVISOR, ATTITUDE COMPUTER, Aug 2002 - Mar 2003TECHNICIAN, FUTURE INTERNET CAFÉ (PART TIME), Jun 2001 - Jul 2002DATA ENTRY, SAFAD PROGRAMMING COMPANY (PART TIME), Mar 1999 - Apr 2001

PROFESSIONAL EXPERIENCEFREELANCER, DUBAI, UAE – Telecom /Software development Mar 20th 2013 – JUL 2014Project Coordinator (Reporting to Project Manager/GM)

Coordinated Mobile handsets and application projects in a new life style challenge in the mobile handset to avail a valuable services and solution to the mobile handsets end users and cooperating with mobile vendors, operators and software development companies to get excellent solutions to the operators with in the MENA region to meet local customer satisfaction and needs.

IPNetZone Communications, NEW YORK CITY, NY, USA August 10th 2012 – Feb 15th 2013Position, Job role: Mobile Architect, contract Industry: Telecommunications; Software Development

Specifying technical requirements and participate in creation of customer demos and/or proof of concept presentations. Supporting all strategic mobile solutions activities by providing technical support, developing and architecting solutions, and estimating implementation requirements.

SONY ERICSSON MOBILE COMMUNICATIONS AB DUBAI – Telecommunications JUL 2006 - JUN 2009Account Customization Manager (ACM) and Technical Account Manager (TAM), Management(Reporting to Head of SEMEA)

Coordinate oversee the software and hardware customization process of Sony Ericsson mobile phones in the Middle East and North Africa region (MENA), planning and execution prior to launch.

Drive product localization – application/language support (Arabic/Urdu/Farsi) across SE mobile phones. Implement customization requests from operators and PMM. Manage and priorities product hardware, software and application issues based on organizational needs. Provide regular updates to team members, peers and senior management regarding product launches and

initiatives. Account Technical tasks:

Role includes 3 tasks; Customer/Operator Acceptance (CA), Local Type approval (LTA) and Marketing Acceptance and Evaluation (MAE) and negotiate Technical Acceptance/Approval of Products with customer/operators.

Technical issue management: showstopper, critical issues escalation and follow-up till end of life. Act as interface between customers (operators, retailers & MU) and Product Business Group (PBG). Test, configure, coordinate and approve PBG portfolio of products delivered in an optimal way into hands of

customers. Establish solid relationship with Telecommunication Regulatory Authorities (TRA), handle Local Type Approvals,

and update TRA portal with approval. Define Product Acceptance plan in cooperation with operator technical interface. Coordinate Operator Acceptance (OA) samples. Review and sanity check Operator Acceptance schedules.

I-MATE, CARRIER DEVICES, DUBAI – Telecommunications/Information Technology JUL 2003 - MAR 2006(Reporting to VIP)Inducted as a Technical Support Engineer and promoted to Device Principal Engineer followed by Windows Mobile Software Expert Engineer.

Arabic localization and Customization. Support of sales and assisting with ROM build creation  Providing on-site support to Enterprise customers in Middle East. Managing all time expectations and deliveries for each individual customer. Managing re-work of devices in i-mate warehouse. Managing ad-hoc devices testing. Managing 3rd party vendors.

PAST EXPERIENCE

ATTITUDE COMPUTER, Supervisor AUG 2002 - MAR 2003

FUTURE INTERNET CAFÉ (PART TIME) JUN 2001 - JUL 2002Technician Reporting to the Owner)

SAFAD PROGRAMMING COMPANY (PART TIME) MAR 1999 - APR 2001Data Entry (Reporting to GM)

EDUCATION CREDENTIALS

Bachelor's degree/higher diploma, Computer Science (Programming), Al-Quds University, 2002

CERTIFICATION/ TRAINING

IT Project Management, I-MATE, Nov 2005 Planning: conducted studies to assess the overall scope of the project (Getting the Software/ROM Build). Analyzing: Giving a brief test and then a full test from A to Z, while addressing the requested requirements and the

issues faced. Designing & Developing: structured, organized and formatted information used in database via describing

procedure, searching and updating the requirement list. Implementation: finding solutions for addressed issues

Customer Service Management, Spearhead Training, Jan 2005 Customer service techniques Telephone skills Live Chat Techniques Walk-in customers service skills

Date of Birth: July 22nd 1977Nationality: Jordanian

Languages known: English and Arabic References: Available on Request